Big St. Charles Harley-Davidson

see attached

Mr. [redacted] as suppose to bring the 2015 Honda 1000CBR in for the first service after riding the bike for 750 miles this did not occur. The clutch is a non-covered item that is warrantable. However, we contacted Honda and were unable to get the clutch part replaced, contingent on Mr. [redacted] paying for...

the labor, thus we are unable to replace the clutch knowing he will not pay for the labor. Mr. [redacted] has threatened to vilify our Dealership in every social media he can. This is up to him. However, The Honda CBR will not be repaired by this Dealership until he meets the requirements set by our Service Department. "We will replace the clutch if he will pay the labor"Sincerely, [redacted]General Manager

Complaint: [redacted]
I am rejecting this response because:This store is avoiding taking responsibility for their failures.  They are using time past as an excuse, they are putting the blame back on me as an excuse.  They do not put the customer first. They gave me a puzzle...

back.  One does not know he is missing pieces for puzzle until he completely assembles the puzzle.I received the bike back from the store almost complely disassembled.  The bike was barely put back together after the diagnostics were completed and returned to me in worse condition then when the wrecked motorcycle was dropped off.  The work I was charged for included repairing the front tire, which the store did a mediocre job of since a bent axle was left inside the tire meaning that the tire was not even balanced after being repaired.  The unprofessional behavior of both levels of management I spoke with in the store revealed the true gawl of the store to not even be reluctant to the possibility of their ignorance.I gave them a wrecked but completely assembled motorcycle.  They returned a disassembled disaster.  There has been many months passed since I received the bike back from them.This time has been committed to going tooth and nail with my insurance company.  After beginning repairs myself, my work has been hindered by allowing this organization to touch my vehicle.  Because I didn't fork over the inflated and outrageous amount of money they projected for repairs, I have been intentionally mistrea ted and disrespected.The time elapsed does not place the blame on me.  This store is assuming and blaming the ignorance on my part, assuming that during my self repairs it was I that lost the parts.  As stated in the stores response, I have purchased several parts from the store in attempt to make my vehicle whole again. I had no problem purchasing necessary parts needed but I refuse to purchase parts that a "professional" failed to simply put back on the vehicle. This "professional mechanic shop" has in no way allowed the "professional" aspect to carry over into the realm of customer service.  
Sincerely,
[redacted]

I am writing to answer the complaint as to our Selling Practices filed on behalf of [redacted].  The 2016 KTM 250XC was purchased on eBay for the sum of $5500.00.  Big St. Charles feels the asking of $500.00 for repairs is extreme.  We have sent Mr. [redacted] a new seat cover to replace...

the original on the Bike.We are willing to split the $500.00 asked for.  We feel the damages of $1,000.00 are not reasonable cost since, the "Dirt Bike" was in good condition for a race bike.The Bike was purchased as a used motorcycle, however with customer satisfaction in mind we are willing to send a check for $250.00 to settle this matter.I will wait for an answer from Mr. [redacted] as to his decision.

Initial Business Response /* (1000, 5, 2015/08/12) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
We have talked to Mr. [redacted] and addressed his complaints. We will provide him with a second key and owner's manual at no...

charge. We apologize for the confusion and lack of communication.

I am in receipt of the additional complaint filed by Mr. [redacted] "Goodwill" of labor cost on the repair of the clutch on his 2015 Honda CBR. We have already "Good willed" the clutch itself through our Honda Representative. Therefore, we stand by our answer given September 15, 2016 on this complaint.  Sincerely, [redacted]

Initial Business Response /* (1000, 6, 2016/03/09) */
[redacted], General Manager in IL and MO
The contract was gone over and explained. There were no nasty attitudes. The only person screaming was [redacted] because she was upset with her husband. She was given a check back for $200. She came...

back days after the contract had been signed, and by that time it was too late. I am sorry it happened. We do not like having unhappy customers.