Big Valley Resort

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Nothing was falsified by me at any point in time I am & was an Independent Contractor for a Health & Wellness Company, that although a stellar company, has been very difficult in getting off the ground regarding sales In addition to that, I made it clear that it was something I was just building & that I had been laid off from my primary long time employerI did let them know I had several irons in the fire in terms of having sent out many resumes & was hopeful in that area being resolved before too long Unfortunately, that was not the case Their on-site agent was very well aware that I was awaiting unemployment, which is why she suggested pushing out the installments to a December start date I was told if I really felt that I could not take this on right now due to financial struggles, that I had until the end of October to call & cancel - which is what I did In their response letter to you, they say they are in good standing with Revdex.com, however, after reading some of the other complaints that sound exactly like mine - high pressure tactics - what amounts to preadtory lending & the fact that they actually have a C- rating with you, shows a high degree of mainpulative & dishonest business practices to say the least To address the phone calls they speak of, I have actually saved the messages I have received There has never been one word uttered that amounts to anything but strong armed harrassment They are sophomoric in the content of their conversations/messages, utilizing a high degree of name calling, threats using incredible immature, unprofessional language & a good amount of yelling So, I have chosen not to participate in irrational, inflammatory, childish conversations Someone should go in there after all the dust has settled & conduct a sting operation to see how they're doing "business" Their business practices should be reported to their governing state/federal agencies Regards, [redacted]

We are in receipt of Ms [redacted] 's complaintThe complainant claims that she sent us a letter on June 30", which we never received nor can client evidence sendingClient made no attempt to contact our office, verbally or in writing, until October 25, 2014, when she requested via telephone that we adjust the membership/usage by her childrenDuring this conversation, she made no reference to the letter she claims to have sent four months earlier.To date, this client has submitted four loan payments via US Mail which have been received and recorded, acknowledging the validity of the loan/purchase-This complaint has no merit and is completely and fabricatedOur company has an excellent rating with the Revdex.com and we will not accept an adverse or negative effect on that statusWe are happy to serve Ms [redacted] with the best possible vacationing experience now and into the future.Best Regards,Kelly B***Customer Service Representative

April 3, Dear [redacted] We are in receipt of the above referenced complaint from our client, [redacted] On October 2, 2016, this client purchased a timeshare fro our company after renting a week in one of our accommodationsAs part of the credit approval process, [redacted] completed, signed and dated a Credit ApplicationAccording to [redacted] 's own written declaration, she is a self-employed I independent consultant with an annual salary well above our usual Credit underwriting threshold.Our company has been in business for yearsWe have helped countless families afford luxury vacations at a reasonable priceThis was certainly or intent in [redacted] 's caseHowever, we cannot and will not be held accountable for a client's falsification of legal loan documents, and a fabricated conversation with one of our representativesIt was made abundantly clear to this client, both verbally and in writing, that she had seven (7) business days in which to cancel her purchase.We have made several attempts to contact this client, and help in any way we canWe simply cannot undo what was intentionally done by [redacted] However, we look forward to assisting her with payment options that may better serve her current financial status[redacted] has maintained a very good rating with the Revdex.com over our many years in businessWe will not tolerate a negative impact to our rating from a Customer who knowingly defrauded our company and falsified legal documentsThank you for your assistance in this matter.Sincerely,Alice PMember Services

April 9, Dear [redacted] ,This customer is in default on a loan to our companyThis company has and will always operate within the integrity of the law

September 11, 2017Dear *** ***, We are in receipt of the above referenced complaintThis client purchased a timeshare from our resort on July 10, In addition to her initial down payment of $4,500.00, *** *** provided her credit card information to be processed for future
amountsWe have simply processed payment pursuant to the agreed upon terms with her signatureClient disputed the most recent charge to her credit card with her bankOur office supplied her bank with all supporting documents to verify the client's authorization of the chargeClient's bank has confirmed the legitimacy of the charge.Additionally, client's paperwork clearly states that client has .."the right to cancel this contract by midnight of the 7th calendar day following the day on which (client) executed thispurchase." Client made no attempt to cancel this contract at any timeInstead, she claims to have paid another Company that claims they will be able to help her cancel her contractWe have advised our client of these companies' fraudulent practices, apparently to no avail.We are happy to assist this client in a payment arrangement that may better suit her current financial status.Thank you for your assistance in this matter.Sincerely,Alice PMember Service

April 3, Dear *** ***
We are in receipt of the above referenced complaint from our client, *** ***On October 2, 2016, this client purchased a timeshare fro our company after renting a week in one of our accommodationsAs part of the credit approval process, *** *** completed, signed and dated a Credit ApplicationAccording to *** ***'s own written declaration, she is a self-employed I independent consultant with an annual salary well above our usual Credit underwriting threshold.Our company has been in business for yearsWe have helped countless families afford luxury vacations at a reasonable priceThis was certainly or intent in *** ***'s caseHowever, we cannot and will not be held accountable for a client's falsification of legal loan documents, and a fabricated conversation with one of our representativesIt was made abundantly clear to this client, both verbally and in writing, that she had seven (7) business days in which to cancel her purchase.We have made several attempts to contact this client, and help in any way we canWe simply cannot undo what was intentionally done by *** ***However, we look forward to assisting her with payment options that may better serve her current financial status.*** *** has maintained a very good rating with the Revdex.com over our many years in businessWe will not tolerate a negative impact to our rating from a Customer who knowingly defrauded our company and falsified legal documentsThank you for your assistance in this matter.Sincerely,Alice PMember Services

From: *** ***Date: Fri, Mar 4, at 3:PMSubject: Complaint ***To: ***@myRevdex.com.orgBig Valley Resort has agreed to cancel my cotractAs long as the complaint is removed as resolved.thank you so much for your helpIt is a great burden lifted off of
me

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I do hot agree with the way the business notified me of the possible lawsuit via employer fax machine publicly for everyone to view.if this is within the law to publicly display my personal confidential information please left me know.if this
Regards,
*** ***

Please see attached response

From: [redacted]
arial, sans-serif;"><[redacted]@[redacted].com>Date: Fri, Mar 4, 2016 at 3:20 PMSubject: Complaint [redacted]To: [redacted]@myRevdex.com.orgBig Valley Resort has agreed to cancel my cotract. As long as the complaint is removed as resolved.thank you so much for your help. It is a great burden lifted off of me.

February 28, 2017Dear [redacted],We are in receipt of the above referenced complaint. We have attempted to contact [redacted] on four (4) occasions and have not received a response. We would be happy to help her in this time of financial and medical hardship. However, we do need to speak I. with...

her regarding her options.Thank you in advance for your assistance in resolving this matter.Sincerely, Alice P. Member Services

June 25, 2015Dear [redacted],We are in receipt of [redacted]'s complaint. We regret that she did not enjoy her visit to our Resort, -Sincerely,Alice P.Customer Service

June 25, 2015
Dear [redacted],We are in receipt of [redacted]'s complaint. We regret that she did not enjoy her visit to our Resort, -Sincerely,Alice P.
Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Nothing was falsified by me at any point in time.  I am & was an Independent Contractor for a Health & Wellness Company, that although a stellar company, has been very difficult in getting off the ground regarding sales.  In addition to that, I made it clear that it was something I was just building & that I had been laid off from my primary long time employer. I did let them know I had several irons in the fire in terms of having sent out many resumes & was hopeful in that area being resolved before too long.  Unfortunately, that was not the case.  Their on-site agent was very well aware that I was awaiting unemployment, which is why she suggested pushing out the installments to a December start date.  I was told if I really felt that I could not take this on right now due to financial struggles, that I had until the end of October to call & cancel - which is what I did.  In their response letter to you, they say they are in good standing with Revdex.com, however, after reading some of the other complaints that sound exactly like mine - high pressure tactics - what amounts to preadtory lending & the fact that they actually have a C- rating with you, shows a high degree of mainpulative & dishonest business practices to say the least.  To address the phone calls they speak of, I have actually saved the messages I have received.  There has never been one word uttered that amounts to anything but strong armed harrassment.  They are sophomoric in the content of their conversations/messages, utilizing a high degree of name calling, threats using incredible immature, unprofessional language & a good amount of yelling.  So, I have chosen not to participate in irrational, inflammatory, childish conversations.  Someone should go in there after all the dust has settled & conduct a sting operation to see how they're doing "business".  Their business practices should be reported to their governing state/federal agencies.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response provided by the business is a basic response that doesn't address the fact that I was coerced into purchasing the timeshare based on lies and misrepresentations.  This business can't just lie to customers and then think the issue is going to go away because they provide a generic response to a valid complaint.  I'm an elderly senior and was taken advantage of.  They claim that they have a good Revdex.com history but there are many complaints about them online.  Lastly, they completely avoided the fact that I sent a cancellation letter to them within the 7 day cancellation period but didn't accept it because it wasn't ceritifed.  I also called several times within that 7 day period but they wouldn't allow me to speak with their attorneys nor the sales manager to confirm they received my cancellation. I have recorded conversations with the secretaries attempting to contact their attorney and sales manager.  They refused to allow me to speak with them.  What kind of legitimate business refuses this request?  The woman I spoke to when I called stated that they received it but it wasn't processed because it wasn't sent certified.  I spoke to the PA State Consumer Protection Agency who feels that I was taken advantage of by this company.  I plan on meeting with them next month.
Regards,
[redacted]

April 3, 2017 Dear [redacted]
We are in receipt of the above referenced complaint from our client, [redacted]. On October 2, 2016, this client purchased a timeshare fro our company after renting a week in one of our accommodations. As part of the credit approval process, [redacted] completed,...

signed and dated a Credit Application. According to [redacted]'s own written declaration, she is a self-employed I independent consultant with an annual salary well above our usual Credit underwriting threshold.Our company has been in business for 38 years. We have helped countless families afford luxury vacations at a reasonable price. This was certainly or intent in [redacted]'s case. However, we  cannot and will not be held accountable for a client's falsification of legal loan documents, and a fabricated conversation with one of our representatives. It was made abundantly clear to this client, both verbally and in writing, that she had seven (7) business days in which to cancel her purchase.We have made several attempts to contact this client, and help in any way we can. We simply cannot undo what was intentionally done by [redacted]. However, we look forward to assisting her with payment options that may better serve her current financial status.[redacted] has maintained a very good rating with the Revdex.com over our many years in business. We will not tolerate a negative impact to our rating from a Customer who knowingly defrauded our company and falsified legal documents. Thank you for your assistance in this matter.Sincerely,Alice PMember Services

We are in receipt of Ms. [redacted]'s complaint. The complainant claims that she sent us a letter on June 30", 2014 which we never received nor can client evidence sending. Client made no attempt to contact our office, verbally or in writing, until October 25, 2014, when she requested via telephone...

that we adjust the membership/usage by her children. During this conversation, she made no reference to the letter she claims to have sent four months earlier.To date, this client has submitted four loan payments via US Mail which have been received and recorded, acknowledging the validity of the loan/purchase. -This complaint has no merit and is completely false and fabricated. Our company has an excellent rating with the Revdex.com and we will not accept an adverse or negative effect on that status. We are happy to serve Ms. [redacted] with the best possible vacationing experience now and into the future.Best Regards,Kelly B[redacted]Customer Service Representative

April 9, 2014
Dear [redacted],This customer is in default on a loan to our company. This company has and will always operate within the integrity of the law.

February 10, 2015
Dear [redacted],This matter was resolved internally by our Member Services Manager on February 8, 2015. We thank you for your assistance in this matter.Sincerely,Kelly B
Customer Service

Review: My husband received a phone call from a woman by the name of Susan from Timber Creek Big Valley Resort on 7-23-2014 Wednesday evening. When I called her back about a half hour later she stated that we had been chosen to receive 2 nights and 3 days at the [redacted] located in [redacted], Pa and we just had to schedule a day to come in for a 90 minute presentation on their timeshare program. She told me there was no need to arrange child care because the site was kid friendly and they could also attend. As I remembered filling out the card at our local ice cream parlor I agreed and scheduled to go in on a Sunday at 11am. She also stated that arriving on time we would also receive a $100.00 dining certificate. We arrived at the Timber Creek Big Valley Resort at 10:40am on Sunday 8-10-2014. We than were introduced to the sales woman and taken into her office for the 90 min. At the end of the presentation my husband and I did not want to commit to anything without doing our own research on the properties, the sales woman left the office and came back in with a paper that said they were out of the vouchers for [redacted], she said they would be mailed out Friday 8-15-2014. Now as of today I have called 3 times since and I keep getting told that its in the mail. I know that it only takes maximum of 2 days in the mail to receive so I called again this morning 8-23-2014 and asked the woman answering the phone to please let me know so my kids don't have to keep waiting for them in the mail (as everyday they are at the mailbox looking) and she was extremely rude and told me she doesn't have any information on me and hung up. I would of rather been told the truth, and its a shame because after research on their timeshares my husband and I were wanting to have another meeting to become part of the timeshares since we are not satisfied with what we currently have.Desired Settlement: I would like them to follow through with the [redacted] and dining vouchers that were promised from the beginning.

Business

Response:

Please see attached response