Big Worm Motorsports

The complaint has been resolved

I APOLOGIZE FOR THE LATE RESPONSE THE PAPERWORK YOU ORIGINALLY SENT WAS LOST BY MY OFFICE MANAGER AND I CALL ED TWO TIMES AND RECEIVED NO ANSWER FROM YOUR OFFICE.Please understand my company never makes claims that we NEVER use subcontractorsI use them time to time when I get busy but
they all are insured with worker compensation and liability insuranceI am audited by my insurance company and meet the requirements to ensure my insurance policies are in effect at all timesI make it clear to all customers, including *** *** that my company is fully responsible for any and all mistakes and any challenges that arise from poor workmanship of my employees and or subcontractors. Progress on *** electric: I already sent an electrician to fix their electric problemThe problem with the electric is fixedThe electrician reported to me that there was a junction box behind the wall on the pool houseThis junction box held feed wires to 3 switches that were located near the entry doorThe problem occurred when our siding installers were hammering on the wall the wires in the junction box shook loose and brokeAfter careful inspection of the wires my electrician reported that the wires to all the switches and junction box connections were corroded due to the chlorine gas that escapes in the pool roomHe sees this issue arise from corrosion frequentlyNot only did I have him rewire the junction box but I had him the light switches because I felt they did not look safeI was not under contract to do the switches I just did them because I saw the need.Progress on Shake siding with nails exposedI sent my service man to the jobsite, he reviewed the poor workmanship and we replaced all damaged siding and repaired it to the customer's satisfaction.Progress on stone siding: The stone siding was done in a non-workmanship manner and I removed the stone and re-installed properlyI am currently waiting for more stone siding to be delivered to the *** residence so I can complete the project.Conclusion: I had *** *** working for me, it is a 3-man crew with Jeremy Bas the ownerJeremy wanted to become my installation manager and have his employees work directly for meI give subcontractors a one year trial period before I hire them full timeObviously I no longer use *** and will never use them in the futureI was taken by surprise by this complaint because along with the $15,payment *** *** sent along a note to me that said the crew did a great job and she tipped the installation teamIt wasn't until I asked for final payment that things went terribly wrongl will endeavor to satisfy the *** I could not service the job immediately because my staff was told not to step on the propertyFinally on Saturday the 19th of September *** ***, my office manager, met with the *** and the detailed punch list was madeI will continue to take care of any issue that arises from the work done thereIt is my responsibility. I will service the job as needed all they need to do is call.Andrew B.Owner

They have not shown up for the jobOn 7/or 7/they made promisesThat’s all they doPlease put some pressure on them to refund meThe siding has been sitting in the driveway for a monthI call and email with no responseI don’t want these people on the propertyThank you

Everything has been taken care of and the electric passedOur certified electrician did not put an out let in the island of the kitchenIt is there now and inspectedI regret this great customer felt the need to try to hurt my company based a this slight oversight, but we are always there,
responding to all of this customers texts and requestsI am truly sorry for the delay on the final inspection. sincerely Andy Tell us why here

We have been in touch, I have told them we are on a job around the corner they are next and they said it was fineWe will be on this job Monday or Tuesday next weekMy crews cannot work in degree days due to safety issues and there has been non stop rainI spoke with the home owner and he knows thatThe material is there just have to start. thanks Andy

Some months ago I filed a complaint against company located in AlbanyI am still having trouble with this company's job performanceThey came corrected initial problems,then my a/c was dripping water which was running behind siding around window and sidingThey were supposed to come back to do sealing around Windows,they never cameNow I have had Two pieces of siding that blew off top near roofI have since called them without hearing from themIn meantime I am paying the billI want restitution and or reduction of the bill since there are many factors with this companyI will be calling the bank *** *** to inform them of my continuing problems with them. I hope you can contact them againRespectfully submitted Bessie M***

Revdex.com:
This is a bunch of blatant lies.? I work from home and I am here all day.? My phone has always worked.? My answering machine has always worked.I have repeatedly called through May and June leaving my number on their answering machine multiple times.? I also recently called Monday, 6/2, twice on Tuesday 7/3.? I personally spoke to MIKE on the phone on June 26, who said he would tell ANDY that day.? I still did not receive any response.? Andy's response is all lies.My days are:Thursday, July 5th at 8:00AMThursday July 5th at 1PMFriday, July 6th at 8AMPlease call me to confirm the date and time.*** ***? ?
Regards,
J Christopher

UPDATE: This complaint was submitted on 1/20/2018, #*** Copy of original complaint at end of this responseAfter an initial apologetic call from the owner (who the company refused to let us speak to, and continues, other than this one contact, to let us speak to), essentially nothing has
changedAccording to Revdex.com, they have not responded to the complaintFollowing that call, a foreman came here to look at things (very brief-maybe minutes)He promised that our windows would be ordered (as we have been promised since October)We still have no installed windohave been told they "were in" (also have heard this several times), but upon our request to have them delivered here and stored in our basement, we got the run around ("we have no truck")We were also told the molding around our windows that they ruined in the whole house would be replaced by molding of the same qualityIt has been over a month, and the foreman showed up for minutes and handed us a piece of molding "for our approval" that was clearly very cheap and did not even come close to the quality or style that they destroyedThe foreman also told us they will be here Tuesday to finish the jobWe have also been told this multiple times in the past, and, especially since they "have no truck", haven't produced the supposedly ordered windows, and since they have not ordered even one piece of molding, this would be impossibleWe had also requested that the huge mess around our yard be cleaned up (multiple piles of loose nails everywhere, huge pile of broken glass from old windows all over, work debris all over, wood scraps all over our front porch, leftover old windows in a huge pile in the yard-and moreI have small children who play in our yard, and I have told the workers several times that this mess is a danger to themI have been unable to let my children play in our yard (which is otherwise very clean with nice landscaping) all winter due to this messSo, at this point, we continue to receive promises that never seem to come through, the job is no further along than it was at the prior complaint, we are continuing to be denied access to the owner, our phone calls are returned late, if at all, my yard is still a mess, and our replacement windows are nowhere near doneWe feel that this is a breach of the contract we agreed to.? Ability to deal directly with the owner, due to complete non-responsiveness of other staff, and to ensure that the owner is aware of the lack of progressPurchase by the company - and installation, as promised- of the SAME QUALITY molding to replace the molding their workers destroyedDelivery to our home of the remaining windows and additional ripped screens to our home immediately to prove they are actually hereWe have been blatantly lied to about this since OctoberInstallation, with the foreman's constant supervision of the remaining three windows, screens, molding, and outside framingInspection by a licensed inspector (not one that is part of the company) upon completion to ensure that the job is completed properly and in compliance with standardsEntire mess in yard and any inside the residence be removed by the company(Old complaint from 1/20/2018)

I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.? Regards,? *** ***? I have been constantly told they will be there within the next weekThe don’t follow throughThey keep you hanging with broken promises.?

we are working with this customerThey are happyWe are changing trim in their home because the old trim was crackedI am personally involved as the ownerWe are going to have to have special trim milled because the home has non standard trimThe customer promised to remove as long as we fix their concernsThe total bill is not paid as the the job is not complete and we made the client aware of thatWe will work this out to our clients satisfactionThe customer went away for a period so we were unable to proceed now we are scheduled to proceed.? ?

This is my customerAs soon as I saw this complaint we reactedJohn, the general manager drove to the homeWe are trying to arrange a meeting as soon as possiblePlease see the contract the customer signed....it stated plywood as needed....the installer that does my roofs installed the wood
where he believed it was neededThis customer argued for plywood on the whole roofI pulled off shingles and just did what he wanted even though I was told by my field repand forement it was not mandatoryAs far as nails sticking out? I will see if I can figure out what that means when the manager gets back to me with a field reportI have attached the signed contractThis customer was upset this winter so not only did I re -do what he wanted, I did not ask him for the final payment of $3,We will continue to try to satisfy this client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

This customer claimed that her son caught our men drinking on the job, at least in the vehicle during lunch? I did not hesitate to not only take the men off the job but suspend them until I investigated the incidentThe home owner claimed that they were drinking something in the truck at
lunch timeThe home owner screamed on the phone at me that she called the police on the installerI investigated the issue and found my installer had a clean driving record and was not arrested during or after the incidentI was told he was questioned by police because his license plate was turned inI know he was not arrested and charged that dayI still give the benefit of the doubt to my customerThe customer's son made that claim during the winter so I immediately replaced the crew and completed the jobI heard nothing from the customer until this Sunday the 26th of June when she emailed me and I immediately responded telling her I will follow up on Monday the 27thMy staff called that morning and set a service callJohn, my General manager went out there on the same Monday because that same Monday I was made aware Ms*** complained with the Revdex.comJohn reported back that the son of my customer came out of the home very upset and showed John where the son shot a BB hole into and through the sidingThis seems to be the source of the complaintThe son believed there was no insulation behind the sidingJohn pulled the siding back and exposed the insulation that we DID install as agreed onI ordered more material to fix the BB hole for freeI also had John go around the home and address any other issues the customer hadOnce the material comes in I will schedule the FREE repair of the BB hole and do anything to make the customer happy for their home that they feel is sub parI value my customers and understand this is their home and I will do my best to address these sensitive issues.I have attached the current order and the correspondence I had with my staff

? ? ? ? ? Please be aware that Mr*** contracted to side his homeWe showed him the price to remove the stucco and he refused that priceSee the attached contract it is for siding and firing out the stucco only.? We told him another option is firing out the exterior
walls and applying wood slats (firing)? and nailing siding to the woodHe agreed to that price of 14,siding onlyPaul is my field representative that priced the job and told the ***, very clearly, that this job was not going to include tearing off the existing stucco.? ? ? ? ? We went to the Albany building code enforcement office and his home was in a historical areaWe went over all of the details with the building office and we detailed how we were firing out over the stuccoUltimately we were approved for the job and notified the ***Please understand that in order to get approval sometimes the Historical office wants the over hang to be updated along with the siding? so I told my field manager to express to the *** that they could get the overhang done at cost if they wanted toThe window caps and build outs were included so I have no idea why Mr*** would accuse my employees of making him buy something we were already contracted to doSometimes, during the final inspection by the city inspector, the inspector may want additional items done? for? aesthetic reasons and I just wanted the *** to rest assure if that happened I would not make them pay retailUsually, if additional work was needed the *** would be given a time frame to get it doneThe *** had white siding on part of the home that had no permit associated with it and the city could have had them remove itI only wanted to ensure the *** that if something arose, we were there, set up and could just get anything extra, required by the city, done at costI am sorry? Mr***? keeps accusing us of hard selling him but I assure you we only were trying to upgrade and insulate their home.? He wanted the siding and during the application process the siding vinyl siding on the front of his home was put on illegally and I just wanted to convey, that we follow all historical rules and regulations.Based on the claim the *** are saying that we were forcing them to buy or trying to force them to buy? $1,worth of trim just not? make sense and is totally not fair.Just? based on the 200-linear feet of soffit and fascia they were not contracted to do with us at $1,that would be? the cost of my material onlyIf they were quoted the price of only $1,it only makes sense that they were being given a material cost if that issue arose from the inspection process with the City officialsThe sale price on that soffit and fascia job is approximately $3,200.00.? I pay my employees $a foot to install the material on the soffit and fascia that does not include material costsMy installers may? have asked to just do the soffit and fascia for the *** based on the fact that they have pride in their work and they know what a good price it was? for the *** so why not do it if? the owner (me Andrew Branley)? is basically giving you free labor to do it, the new siding would look a lot better with new trimAs soon as he said no the installer did not badger them.? I would like to? address the rest of the issues in Mr***'s letter as best I can: The only reason my first crew left the job was that they reported back to me that Mr*** verbally abused them multiple times, most of the reasonI was told, was because of the way the material was deliveredLet me explain...we had no instructions from the *** so we were just doing what we normally do when we do these city houses...they are so close to each otherThe *** have a front yard about feet from the city side walk and it was nearly impossible to drop the material, we were not able to use the neighbors yard either and there was about 2-feet of snowMy driver tried the driveway but that was an obvious problem for the ***As soon as we knew there were preferences where to put the material we moved itThe *** have a tricky yard based on the fact there is approxinches on one side and inches on the other side of their homeI was excited to see the transformationI did not think he would be so enraged, I was stunned that he was so angry at my crew so I made the decision to swap out the installersI just wanted the customer to feel comfortable with the people doing work on the home.After we sent a new crew the installation started, and my head installer (years doing siding) told me the stucco was so moldy, brittle, and old it was not really going to be in the customers best interest to go over itI had my general manager call Mr*** and express to him that we could just take off the stucco for free if he would just cover the expense of the clean fill.? The cost would be approx$1,We originally asked for basic labor and carting for $2,but he refused to pay the laborWe did tell him we clearly did not contract to rip all off his stucco but rather than fixing the small section we tried to fir out (once we drove a nail the stucco crumbled) and leaving I, the owner just wanted to fix his houseThat stucco was a hazard, the fasteners were all rusted and? it was just a matter of? time before sheets of it would crash down on un suspecting children or family members...I could not just walk awayMr*** agreed to pay $1,in dump fees (which I never received) We continued to work and yes the job took? longer than expected based on the change in work scopeThe homes are so close in that area it was a long slow, messy, heavy slog taking all of that stucco, mold and chicken wire off of his homeOnce it was removed we sprayed the wood with mold killer and I was amazed at the amount of moisture that stucco was holding? against his framing and structureWe checked all areas for rot and fixed what was neededThis whole tome there were a few snow storms and other weather problems.? The job was ultimately completed in record time based on the huge work scopeWe removed and discarded over tons of rusted chicken wire and concrete stuccoNone of the stucco was salvageable and the dumpster company can be contacted to verify the tonnage removed....It was all removed and disposed of for free.? The job was complete and, George, my lead installer told Mr*** if any issue arise just callHe did call and he had some issues after the snow melted and we addressed them allGeorge went out on the first sunny Saturday and did the final clean upThe only item left is the stained glass widow Mr*** said we brokeI ordered new stained glass to match and it will be installed during our regular expedited service scheduleIn the end I feel as though I gave the *** a safe, insulated upgraded maintenance free upgraded homeThere was some lack of communication but we make Mr*** and his concerns a priority and all of his issues are addressed at 100% levelOne issue is stained glass replacement that will be done once it is received in my office.Based on this complete misunderstanding I am willing to let the *** keep the $1,they still have outstanding.?

we are working with this customer. They are happy. We are changing trim in their home because the old trim was cracked. I am personally involved as the owner. We are going to have to have special trim milled because the home has non standard trim. The customer promised to remove as long as we fix their concerns. The total bill is not paid as the the job is not complete and we made the client aware of that. We will work this out to our clients satisfaction. The customer went away for a period so we were unable to proceed now we are scheduled to proceed.

To whom it may concern,We are currently scheduled to complete any and all of Mr. [redacted] complaints on 10-12-15. My service manage will be handling this but he went away on his yearly vacation. The vacation was a spur of the moment decision and he gave me no notice. I had the general manager call Mr. [redacted] and notify him of our intentions to be at his home on the 12th. Mr. [redacted] acknowledged that and we will be there. Our one and only goal is to make sure that the [redacted] are completely satisfied that we did everything to make them happy. Andrew B.Captain US ArmyPresident Residential Improvements inc.

SirThis is work that we have on a service list. I am not sure why the customer is so upset. We were out multiple times and solved all issues the customer has. I was waiting for the extra material to come in. We have gotten rain, snow and very windy conditions. I see the weather next week and...

tomorrow is breaking and we will have sun. I am sorry but I cannot send an employee up that high in the horrible slippery rain. I under stand the customer is calling, I spoke to him and told him I promise he is on the list to be completed but the rain and wind is so bad. He seemed to understand so I am surprised that he feels like he must go here to try to get our attention. We cant go up 30 feet in the air if there is a chance of rain that day, ice or snow. If you look at the daily weather from March through this week you will see constant chances of rain. Based on the emergency service this gentleman has I will send some one as soon as possible tomorrow or Monday. I sent a service tech to repair about 4 weeks ago, ([redacted]) and he told me he did what he could but were waiting on weather. Then I also see that Tom, was there a few weeks ago but did not feel comfortable going that high on a ladder as he is 74 years old. When [redacted] got back the material was ordered it took a few weeks to get in. It is an and I was just waiting for a good dry warm day to do the job.I cannot help where people complain but I know I personally spoke with Mr. ** and I never felt he was this upset. All I can do is apologize and get there as soon as possible and safely do the service.

Wanted to send some more pictures of the misled statements from the owner.1) The vinyl installers disconnected an old light fixture and ran siding over junction box.. the owner stated that the electrical switched were corroded and rotton by the chlorine in pool house ( OMG, I'm glad I'm an actual engineer).. he replaced them all he said at his convenience, I just wanted to show you the pictures, his electrician broke the switch and only replaced one of them.. these lies have to stop..Pic #1) Only one new white switch...two old off yellow onesPic #2- 6) Broken switch with no corrosionPic # 7 - 8) Inside windows.. I have spray foam that penetrated the inside from outside and they painted over the spray bubbles.I still have numerous nails thru siding causing water and panels to pop off..I just can't stand how untruthful the owner is..Copy of contract and pictures sent to lawyer this morning, since there is no response we will assume that Residential understands the legal ramifications, its close to $55,000 plus delays and damage to house.

Some months ago I filed a complaint against company located in Albany. I am still having trouble with this company's job performance. They came corrected initial problems,then my a/c was dripping water which was running behind siding around window and siding. They were supposed to come back to do sealing around Windows,they never came. Now I have had Two pieces of siding that blew off top near roof. I have since called them without hearing from them. In meantime I am paying the bill. I want restitution and or reduction of the bill since there are many factors with this company. I will be calling the bank [redacted] to inform them of my continuing problems with them.  I hope you can contact them again. Respectfully submitted Bessie M. [redacted]

I APOLOGIZE FOR THE LATE RESPONSE THE PAPERWORK YOU ORIGINALLY SENT WAS LOST BY MY OFFICE MANAGER AND I CALL ED TWO TIMES AND RECEIVED NO ANSWER FROM YOUR OFFICE.Please understand my company never makes claims that we NEVER use subcontractors. I use them time to time when I get busy but...

they all are insured with worker compensation and liability insurance. I am audited by my insurance company and meet the requirements to ensure my insurance policies are in effect at all times. I make it clear to all customers, including [redacted] that my company is fully responsible for any and all mistakes and any challenges that arise from poor workmanship of my employees and or subcontractors. Progress on [redacted] electric: I already sent an electrician to fix their electric problem. The problem with the electric is fixed. The electrician reported to me that there was a junction box behind the wall on the pool house. This junction box held feed wires to 3 switches that were located near the entry door. The problem occurred when our siding installers were hammering on the wall the wires in the junction box shook loose and broke. After careful inspection of the wires my electrician reported that the wires to all the switches and junction box connections were corroded due to the chlorine gas that escapes in the pool room. He sees this issue arise from corrosion frequently. Not only did I have him rewire the junction box but I had him re-do the light switches because I felt they did not look safe. I was not under contract to do the switches I just did them because I saw the need.Progress on Shake siding with nails exposed. I sent my service man to the jobsite, he reviewed the poor workmanship and we replaced all damaged siding and repaired it to the customer's satisfaction.Progress on stone siding: The stone siding was done in a non-workmanship manner and I removed the stone and re-installed properly. I am currently waiting for more stone siding to be delivered to the [redacted] residence so I can complete the project.Conclusion: I had [redacted] working for me, it is a 3-4 man crew with Jeremy B. as the owner. Jeremy wanted to become my installation manager and have his employees work directly for me. I give subcontractors a one year trial period before I hire them full time. Obviously I no longer use [redacted] and will never use them in the future. I was taken by surprise by this complaint because along with the $15,000.00 payment [redacted] sent along a note to me that said the crew did a great job and she tipped the installation team. It wasn't until I asked for final payment that things went terribly wrong. l will endeavor to satisfy the [redacted] I could not service the job immediately because my staff was told not to step on the property. Finally on Saturday the 19th of September 2015 [redacted], my office manager, met with the [redacted] and the detailed punch list was made. I will continue to take care of any issue that arises from the work done there. It is my responsibility. I will service the job as needed all they need to do is call.Andrew B.Owner