BigBadToyStore

The reason the company Big Badtoystore has sent me is no longer valid.  There reasons such as 20 business days and that FED EX doesn't provide tracking number is incorrect.  I have spoken to FED EX myself and they always provide tracking #'s.  Three months to ship from the US is too long.  As I stated my previous shipments only took 2 weeks.  Why all of a sudden my next shipment is M.I.A.  This company needs to take accountability and do there job...The customer service needs to communicate with the shipping department and get this imaginary tracking number that Big Badtoystore claims doesn't exist.  I have contacted numerous shipping companies such as Purolator, UPS, DHL, Fed EX and even US and Canada Postal Services and all these companies informed me I need a TRACKING NUMBER to even search for my shipment.

A refund will be provided upon receiving the merchandise back to our warehouse.

FedEx stated that the customer was not available at the time of delivery so according to tracking data, they are going to reattempt the delivery. This is common practice of the mail carrier(s) and does not reflect on any business practices of BBTS. We apologize that the customer did not receive...

their package on the first delivery attempt, but that is not a reason to file a complaint with the Revdex.com. Unfortunately, irrelevant complaints such as this have a damaging effect on the credibility of the Revdex.com website and it's actual purpose. Please be aware that shipping carriers may not meet their expected delivery windows and they state in their terms and conditions that their delivery windows are not guaranteed. Thank you for your cooperation and if the package is returned we will be more than happy to issue a refund for the merchandise.

As stated on our website:When will I have to pay for my preorder?No Payment for preorders will be due at the time of order placement. Your card will be charged when the product arrives to us and is ready to ship. A refund has already been issued back to the customer. Please refrain from...

contacting the Revdex.com during instances like this as it affects the credibility of the Revdex.com purpose. A refund can always be granted upon request by simply contacting our customer service department.

The attached email correspondence below was sent to this individual on July 15, 2015 at 9:59am (CST) in regards to our hours of operation, order processing speed, shipping method arrangements, as well as tracking data but none of these topics seemed to be acceptable in his opinion. This individual...

also published public comments on both our, and his own social media page (see link) displaying unacceptable and verbally abusive behavior. While we cannot control what someone may publish on social media, we can make the decision to refuse service. Therefore, as noted in our Terms & Conditions that are agreed upon when creating an account on our website, we have the right to and made the decision to refuse any future service to this individual. This individual was not offered account access by removing the posts, as the account will remain closed, we simply requested that he reconsider and remove his harmful comments. At this time the shipped package has since been retracted and a full refund in the amount of $149.73 was issued today as we will no longer be doing business with this individual. It is an unfortunate circumstance that this matter has occurred, as we have been a reputable company for over 15 years and remain an A+ rated company with the Revdex.com.-----Original Message-----Good morning [redacted], Looking at your account, it does appear that our team has implicated restrictions on your account. You are always welcome to, and we encourage you to contact a member of our Customer Care team to discuss your concerns as we are happy to assist you. Being a respected and reputable online retailer for over 15 years now, we strive to maintain a standard of excellence in service, performance and satisfaction for all of our customers. As we try to be as accommodating to our customer base as possible, it is inevitable for situations to arise that may leave one concerned and/or frustrated at times. Regardless of the outcome of certain situations, comments can be harmful and damaging to a company's name and reputation. Under the given circumstances, your order was received and shipped within the time frame that we ask (see link) to process an order. I apologize for any misunderstanding in regards to processing times, as we are not open for business during the weekends. You were not charged for nor did you pay for expedited shipping, but rather a standard Ground service. Therefore, the harmful and distasteful comments placed on social media regarding the direction towards our business were not warranted. BBTS does not tolerate and will not partake in interactions such as this, and as previously noted your account has been closed. We ask that if able to, you remove, delete, or edit any unjust and damaging comments that have been made towards our entity. At this time, your order has been processed for shipment. The tracking number for your order is [redacted] and tracking should be able to be viewed within 24 hours through FedEx's online tracking service available by clicking here. (see link)We ask that if you have further questions and/or concerns, you contact us directly. We are available Monday - Friday from 7:00 AM to 3:30 PM CST.Thank you for your business [redacted] and enjoy the rest of your day.Sincerely,[redacted] [redacted]-----End Message-----

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
From start to finish this whole transaction has been a nightmare .And the way my order was handled is in my opinion , ATROCIOUS  ,when a customer pays for 3 to 5 day shipping it means just that ,I ,as a CUSTOMER am paying for expedited services ,not to have my order sit in a warehouse for 3 days before the order is even processed .It was when ,and ONLY when  filled out their questionnaire on their service and gave them a poor review , was  my account  frozen /suspended with an order pending , leaving me with absolutely NO means in which to check the status of my order I paid for 3 to 5 day expedited shipping NOT  to have my order sit at a warehouse for 3 days before it even gets processed.to me ,in my opinion, thats thievery .I had to track down through e-mails the ONLY means of communication with them to ask why my account had been suspended after taking my money and leaving me with NO means in which to check the status of my order ,they dont even have a customer service phone number  which in my opinion is rather insidious and not very customer friendly let alone smart ,,,,who, for a business that claims to have been around for 15 years seems odd and unprofessional .Consider the people who pay for 2nd day air yet still have to wait 72 hours for their order to even be processed ,think about it ,as a business I find that completely unacceptable.I hope Big bad toys store gets it together and realizes this is NOT how you treat a customer whom has spent ,to this date nearly 500 dollars on the product they sell, I personally dont care just HOW long they have been in business,,,there are things you just DONT do when dealing with customers .One of which is to sit on an order for 72 hours when that customer has paid extra to have their order sent out expeditiously otherwise I may have just as thrown my money out the window .Second is to learn how to accept negative feedback ,no matter how long youve been in business,,,its YOUR responsibility to go ABOVE and BEYOND to make SURE that customer is treated with the UTMOST RESPECT !Not delete their account when someone complains which is EVERY god given customers right to vocalize their grievances when they feel they are being treated unjustly either by their business practices or their customer service or lack thereof .Third is to provide said customer with ALL ACCESS to the status of their order along with the tracking number ,not cut off their account because the customer  complained about the amount of attention paid to an order. So now I have NO product that ive waited 5 days for and no refund as they claim ...because I just got back from going to my bank and there is NO record whatsoever of a refund even transpiring .....or will I have to rely on the strange and mysterious time frame of big bad toy store to get my refund I've owned my own business for 20 years and NEVER have I had SUCH HORRENDOUS customer service as what Big bad toy store has displayed ,,,nor would I EVER take someones hard earned money ,,make them wait three days when they paid for expedited services ,cut ALL AND ANY ties with them and leave them with NO means in which to either call or check the status of their order ,AND NOW HERE IT IS 5 DAYS LATER ,just about the time I should have had my product and NOW I find out not only was the package finally sent ,,,but also intercepted by them with a return request and a purported refund issued .IM LEFT FLABBERGASTED BY THE TOTAL AND UTTER LACK AND DISREGARD OF RESPECT BY THIS COMPANY AS A CUSTOMER !INSTEAD OF FILING A COMPLAINT WITH THE Revdex.com I SHOULD HAVE CALLED THE POLICE ....BECAUSE IN ANY OTHER CIRCUMSTANCE WOULD SUCH AN ISSUE LIKE THIS ARISE IT WOULD BE CONSIDERED THEFT !  NEVER IN MY 20 YEARS OF OWNING MY OWN BUSINESS HAVE I EVER TREATED A CUSTOMER IN THIS MANNER ,WHEN SOMEONE PAYS FOR SERVICES YOU AS A BUSINESS NEED TO STEP UP TO THE PLATE AND FULFILL THOSE CUSTOMERS NEEDS OTHERWISE CLOSE YOUR DOORS ,,,I DONT CARE WHAT YOUR RATING WITH THE Revdex.com IS ,,,MAYBE IM THE ONLY PERSON WHO HAS HAD THE GUMPTION TO ACTUALLY DO SOMETHING REGARDING THE MEANS IN WHICH THIS COMPANY CONDUCTS THEMSELVES .IT IS MY RIGHT AS A CUSTOMER TO COMPLAIN WHEN I FEEL AN INJUSTICE HAS BEEN CARRIED OUT BY A BUSINESS AND NOT TO BE OR FEEL FEARFUL OF REPERCUSSIONS BY SAID COMPANY IN THE FORM OF CLOSING MY ACCOUNT WITH AN ORDER PENDING LEAVING ME TO WORRY AND WONDER IF I'VE JUST BEEN RIPPED OFF ....COMPANIES LIKE THIS SEEM TO FORGET ITS PEOPLE SUCH AS MYSELF WHO KEEP THEIR LIGHTS ON AND A ROOF OVER THEIR HEAD ! NEVER ONCE DID THIS COMPANY ATTEMPT TO EVEN MAKE A PHONE CALL TO REASSURE ME OF A SINGLE THING WHEN ALL THE WHILE MY PHONE NUMBER WAS AND IS AVAILABLE TO THEM ..NEVER ONCE DID THEY TRY TO MAKE AMENDS ,THEY TOOK A POOR AND PETULANT ATTITUDE TOWARDS ME AFTER I FILLED OUT THEIR SURVEY .THERES A RIGHT WAY AND A WRONG WAY TO CONDUCT YOURSELF WHEN YOU OWN A BUSINESS AND I MORE THAN FEEL THEY WENT ABOUT THINGS THE WRONG WAY ....AND AFTER READING THEIR BACK PEDDLING RESPONSE ON HERE IT INFURIATES ME EVEN FURTHER .ALSO WHEN IS THIS "REFUND" DUE TO SHOW UP IN MY BANK ACCOUNT OR DO I HAVE TO WAIT ANOTHER 5 DAYS FOR THAT AS WELL ??????????????SINCE I GOT NO NOTIFICATION ANY OF THIS HAS EVEN TRANSPIRED ,,,,I GOT THE SHIPPING NOTIFICATION AND WAS GOING TO LEAVE IT AT THAT .BUT TO SAY BASICALLY UNLESS I RETRACT MY STATEMENTS OF DISPLEASURE I WONT HAVE ACCESS TO MY ACCOUNT TO WHICH I HAVE A PENDING ORDER PLACED SOUNDS TO ME LIKE EXTORTION !RIDICULOUS !!!!!!!!!!!!!BBTS GET YOUR ACT TOGETHER !I WILL NOT RETRACT ANY STATEMENT MADE BY ME ON ANY SOCIAL MEDIA EVER AS TO THE STANDARDS AND PRACTICES OF YOUR COMPANY AND HOW I'VE BEEN TREATED ! YOUR COMPANY AND ITS LACK OF SOCIAL GRACES AND PRACTICES SHOULD BE BROUGHT TO LIGHT ....AS TO MAKE SURE AND LET ANY AND ALL FURTHER CUSTOMERS YOU MAY OR MAY NOT HAVE KNOW HOW YOU,AS A COMPANY CONDUCT YOURSELVES ! .PERIOD !NOW WHERES MY REFUND !?!?!??!?!?!?!??!?!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did change my shipping addreess. 3 days before the order was even processed. I didn't even know about having to.change my address in 2 seperate places until [redacted] mentioned it in the correspondence. Why would I have any reason to believe that updating my address on my profile 3 days before an order is even processed would cause an issue. At no point in modifying my address did it indicate that I needed to change it elsewhere. I only came across the FAQ section when attempting to figure out how to contact customer service. The website is not clear - and again - [redacted] mentioned that this apparently has been an issue in the past.  An issue for the customer - but not an issue for the company, otherwise im sure they would have rectified the lack of communication when it comes to changing an address.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have arranged for the customer to return their figure for a full refund. Please refrain from using the Revdex.com for instances such as this, as their website is not meant for such purposes. Thank you.

This customer has willingly opened 8 accounts on their own, and placed numerous orders and preorders at their discretion. Between all of these accounts, the customer has placed and canceled 482 orders which is an unusually high percentage. At this time a refund has been issued accordingly, which can...

also also be completed upon request rather than using a site like the Revdex.com, which is not meant for purposes such as this. All accounts have since been deactivated as well, so no future ordering should be made. Please refrain from opening more accounts in the future, or placing more orders or preorders if you would prefer to avoid these circumstances going forward. We look forward to your anticipated cooperation.

This matter is being resolved via our Customer Service department and a positive resolution will be provided as always.

Revan goes on sale. Everyone rushes to buy. There is no "substandard" listed on it. I call and the guys tells me it is substandard (box is completely crushed on right side, took many pics and showing to everyone) and he said I could return it but I WOULD HAVE TO PAY SHIPPING. He also said it would be the same price as a good condition one anyway. That's shameful. I'm a retailer and was just testing the waters here and there be sharks in these waters.
I mean this is amazing. So all in all I'd pay $38 and get 29 back. Because they sent me a Revan box so crushed in that it goes outward on the back. How do you even operate like this? I see lots of replies always blaming the customer. Not my fault you didn't list this as substandard. Which is like calling a shotgun "kind of loud but not really."

I am a first time customer of Big Bad Toy Store and had saw some Youtube reviewers praising the store. I went to the site to shop and had purchased a set of TMNT battle n' throw action figures to have in package. Cost was lower than retail and the description stated they only had minor wear (C8). When I got the package three out of the four matched the description. One, however, was clearly tampered with before being shipped. My Donatello figure had been scotched-taped to keep the bubble on the card. Clearly it was not as described on the website otherwise I would have only bought the other three. I probably will not send them back, but I could not in good conscious recommend buying from them if you are looking for merchandise in mint packaging.

Big Bad Toy Store is an excellent place to buy all your collectible and action figure needs. Prices are reasonable. Shipping is also very reasonable for international customers compared to competitors. They have an extremely useful pile of loot feature which I recommend. Items come packed carefully in great condition. Customer service email (which I've had to use a couple times due to my own errors) has always replied within one business day even during the busier holiday season.
Only issue I've ever had is that sometimes preorders do not come in during the expected time frame projected, mostly due to reasons beyond the store's control. This can be upsetting during the Holiday season when you need things buy a certain time, but if you order plenty of time in advance or if you don't need things by a certain time and are patient it is usually not a problem.
I'm from East Coast Canada and I've ordered from BBTS many times for a few years now. I will continue to do so as they are an excellent provider for mine and my wife's collectibles

Review: Paid a preorder in march and was billed and paid with debit. but never have receieved any product.Desired Settlement: To get my money back

Business

Response:

Unless otherwise noted, or a down payment is required, we offer a preordering system that allows our customers to place a preorder and not actually be charged until the physical merchandise is available. The customer was charged for the items ordered back on November 26, 2014 and also had the Pile of Loot option enabled within their account. The Pile of Loot option allows you to hold items and ship multiple orders at one time to save on shipping. Due to the customer not releasing their order to ship, the merchandise remained in their order awaiting shipment. At this time the order has since been canceled and a full refund was granted on December 29, 2014. Please be sure to review our FAQ's as well as Terms & Conditions for a better understanding when ordering from our website, so that these situations do not arise in the future. We are always more than happy to assist our customers through our Customer Service department, as this was not a necessary complaint to file through the Revdex.com.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Put it this way....I dont shop at toys r us or any other toy store for my figures anymore. I got sick of scalpers camping out for the coolest toys and getting stuck with the lame figures. This company nipped that in the bud. Where were you in the 1980s BBTS?!?!?! Great company, reasonable shipping time, good deals, and this is coming from someone who never orders online. Customer 4 life

Review: Sent business a bank made/signed money order now business states that there is a 7-10 processing. These bank money orders are the same as cash but better,they need no processing or clearing. This is an insult & waste of my time. Business also sent me email confirming total amount including shipping cost by UPS AIR. Now after the money order is sent & received they want to ship by USPS AIR MAIL sending my an outrageous incompetence suggestion of UPS. I have used UPS many times in the past for USA ordering & this business statements of UPS are false. Something not right with this business professionalism or knowledge.Desired Settlement: Return my money order or full amount of $775.18usd

Business

Response:

Unfortunately the customer did not recognize nor believe that a money order must be processed and soon filed complaint prior to having order processed. The money order was shipped back to customer as requested, at no charge to them, and their order has been canceled as requested.

Business

Response:

After reviewing the tracking information the money order that was returned to the customer via UPS is scheduled for delivery on Thursday October 17, 2013. The customer has never shipped an order from our company and therefore they were informed of the import duties and tax information that is involved when claiming an imported package through customs with a high value. The customer decided to cancel their pre-order numerous times as well as file a chargeback with their card company, which is why we required a money order. At this time we have canceled the pre-order as request by the customer and returned the money order to the customer accordingly.

Consumer

Response:

Review: I ordered an Item (MP-17 Masterpiece Prowl with the collector coin and silver tipped cannon) at the end of July 1013. I used the "Pile of loot" feature that they have in case I made other orders it would reduce the shipping. On February 21 2015, I received a notice that the items that I ordered were going to be shipped, and that the MP-17 that I ordered did not have the extra accessories that I had purchased, and that they could only refund the difference in price back to the credit card. That particular card was canceled since the purchase, and they were aware of that, so I have not gotten my money back, or had the option to cancel that item because it was shipped on Feb. 22 2015, with no help from customer service. The item that is currently in being shipped is not the item that I ordered. I was offered $5 in store credit, but at this point I am out the $8 that it doesn't look like I am going to get back, and a $80 item that I never ordered.Desired Settlement: The item was purchased 6 months ago, and using a feature that they provide has caused the issue. I would like BBTS to provide the product that I purchased, and a return label to return the item they sent that I did not order. If the product can not be provided, then I would like either a return label for that merchandise or a satisfactory discount for keeping merchandise I did not order, and a return of the excess price difference between items.

Business

Response:

This matter is being resolved via our Customer Service department and a positive resolution will be provided as always.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have purchased from big bad toy store before with no problems. But my last two purchases were not so great. I have nothing bad to say about the quality of their products but the shipping process has been terrible lately. Why does the shipping process take one day in the paid status, one day in the warehouse status and then another day in the ups label created status. And then another two days for transit to the destination. If I'm paying $11 for shipping, I would think that shipping should be faster. I had ultra magnus on preorder. I got an email in the evening of the 29th of December saying he was in stock. After all the processing, I will be getting him tomorrow which is the 6th of January. That's 8 days....I know that two days are not considered business days, so 6 days for my figure to arrive. That's too long of a shipping for customers paying $11 for shipping. Please fix this problem soon. There is another retailer that offers free shipping and I get my package in three days. Thanks for reading this.

This toy store works with various manufactures throughout the world. Delays happen with new product. My problem with this company is not sharing what they know about the delay in products you have pre-ordered or ordered.

This company kept giving me one liners about delays and manufactures not telling them anything.

From my efforts only I was able to find out what this company knew but was not forth coming with.

Products from Play Imaginative/Super Alloy, specifically the Marvel Iron Man 1/12 die cast Mark 42. This was pre-ordered in October with a delivery date of March 2014. March came and went and I started communicating with this company at the start or March;

"Thanks again for your preorder! At this time we unfortunately have not received any further accurate arrival date information for the Iron Man Mark 42 figure. I do apologize but manufacturers and vendors tend to provide very little information about exact arrival and/or ship dates" this is what I always get.

Today now all the sudden they tell me the new arrival date was updated on their website for July 2014. I checked it weekly and did not see that until they just told me. They also never told me this in any of the dozen plus emails I have sent them.

OK Pre-Order does not mean I paid for a product I did not get but they are not honest in communications. I will not ever order from them again nor do I advise anyone else does.