BigStub, Inc.

price is as reasonable as you want or front row as you want

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11473550, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi Steve,
I'm sorry we weren't able to refund your purchaseDue to our terms and conditions which protect both our valued customers and the ticket sellers, we cannot refund, exchange, or cancel any orderThe full details of your
order including the event, date, and venue are clear in every step of the checkout and confirmationThe event page and interactive map you used to buy the tickets were for the event that you orderedUnfortunately, I can't tell exactly how you ended up on the wrong event pageThe two different venues do have very similar seating arrangements so it may have not been as obvious as it otherwise would beAnyway, sticking you with tickets you clearly can't use is no fun for anyone so let's fix thatI'm going to send you a full refundThanks for being a valued customer and I hope you'll give us another chance in the futureRefund being sent by company check todayBest regards,
J*** ***, President
BigStub, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9964201, and find that this resolution is satisfactory to me
Dear Sir, regarding complaint to 9964201, I'm truly sorry I did not get this in time to respond prior to you closing this itemI finally did open the message and saw that the business said they would give me a refund which is totally wonderfulI frankly have been very depressed over this whole thing and now that these guys say they are going to give me a refund, well that just is totally amazingI really appreciate that and will definitely revise my statement about my original complaint
Thank you for being there for me and helping me out
Regards,
** ***

I'm terribly sorry our customer support staff was not able to resolve this quickly and especially regret the rudeness you experienced.As far as your orders, I do see the orders you mentioned for tickets; however, it seems they were split into five separate orders (not three), I am sorry
for any confusionIf you only downloaded seven tickets, there should be two more separate downloads that will print your remaining ticketsThe order numbers are:
18***724, three tickets
18***727, two tickets
18***730, two tickets
18***877, two tickets
18***899, two tickets
If you have created an account, you can access your tickets by logging in here: https://secure2.bigstub.com/ - if not, typically you are e-mailed a link to download your ticketsPerhaps check your spam folder for the missing e-mail(s) for the remaining tickets.If you still have trouble downloading your tickets, please contact customer service by e-mail or phone: http://www.bigstub.com/help.aspx - you shouldn't have to wait for a manager, any customer support agent should be able and happy to help you download the remaining tickets

I used bigstub for the first time and was very pleased.

I am sorry you are concerned with the validity of your tickets. Our records show that you have purchased similar tickets from us in the past, certainly without any problem. In this case, the event hasn't even occurred yet but I understand your concern if it seems there is an identification...

requirement. Please be assured, you are always guaranteed authentic and valid tickets with a 125% money back guarantee if you were to be denied entry because of the tickets or invalid tickets were provided by the ticket seller. As you know, we are a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live events. You should contact your seller directly as they are most familiar with your exact tickets, perhaps they can help alleviate any concerns you have before the event. Please also review our guarantee (http://www.bigstub.com/guarantee.aspx) and contact us (http://www.bigstub.com/help.aspx) if you have any questions or we can help in any way.

I had a very positive experience ordering my tickets through BigStub. Fast & Easy!

I'm sorry our customer service agent failed to complete your order in a timely manner. When popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same time. Only the first order submitted will be processed.BigStub is a ticket resale...

marketplace. When we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraud. It is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustration. Please let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄

I was just looking into the details of your order from your review and was surprised to see a second order from you. No one had knowledge of your review yet. It sounds like you weren't satisfied with the alternate tickets available and the ticket seller was able to cancel the...

first order. I'm sorry if that wasn't your desire, it seems like a misunderstanding since you weren't happy with the alternate tickets. I hope you're satisfied with your latest order. I will send you a refund of the service fees on your order.

Dear Mr. M[redacted],
I'm sorry for the delayed response. I have been trying to investigate this situation to find out what went wrong and I haven't been able to get satisfactory responses from any of the other parties involved. It looks...

like we really screwed up all around. I'm very sorry for that and for your frustration with the whole ordeal. I am going to send you a company check today for a 300% refund to make up for our mistakes.
Not to disregard your personal experience, but I do want you to know that we are not a deceptive company, we are not crooked, and this is not a common practice. We would not be in business with an industry-leading repeat-customer base if this were the case. Many of the online websites you referred to are full of negative reviews that are either fake, very old, and/or we haven't been given the opportunity to respond without being extorted into paying hefty fees. Anyway, I don't believe that anyone on our end was intentionally deceptive though I am very sorry you were not treated as well as every customer should be.
Best Regards,
[redacted], President
BigStub, Inc.

Hi [redacted],
We haven't heard back from you on an email we sent explaining how we'd like to make this up to you and also to get more information about what you feel was different when visiting our site from different sources. We can't...

figure out what you are referring to but would love to fix whatever it is that may cause any confusion. Thanks for your help!

Dear L[redacted]
The tickets you purchased were listed exactly as "Terrace Level 4B" – it’s hard to imagine how that could have been any clearer. The seating chart shows two 4B sections, one in the Loge Level and one in the Terrace Level - not a single "lower floor section" as you described. I don’t understand the source of any confusion. Since you received the exact tickets you ordered, we have no recourse against the seller in this case. I am sorry you weren’t satisfied with your purchase.

My daughter and I had the best time! We received our tickets way in advance without delay. I new the seats were good, but I was even more surprised at how good they were when we arrived there. I would use BigStub and this seller again in a heartbeat. Thank you for making our day great!
SLA??

It was awesome great seats had lots of fun with family

Mr. [redacted]: I am very sorry that these tickets were not delivered in time for the event. As you know, our website is a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live events. We don't own, price, nor ship the tickets...

you see listed for sale on our website. All that responsibility is in the hands of the individual ticket sellers who list tickets through us. In this case, the seller clearly should have made delivery arrangements by any means to ensure the tickets reached you in time for the event and they failed to do so. We are sending you a company check today for a full refund. I am very sorry you didn't receive the tickets and did not make it to the event. Please let us know if you have any questions or there is anything further we can do for you.

Dear customer, I'm very sorry you were disappointed with the price you paid for the tickets. Please understand, we are a marketplace where professional sellers list their tickets for sale and ticket prices typically...

reflect market conditions, not the "face value" you see printed on the tickets. All of this information is clearly communicated throughout our website and checkout process, while the total price you were charged was also clear and you confirmed upon placing your order. I understand it is frustrating to sometimes pay a higher price for tickets than we'd like to; however, we do not set the ticket prices, all of that is in the hands of the individual sellers who list their tickets for sale. If you have any further questions or we can be of any assistance, please don't hesitate to contact us: 
http://www.bigstub.com/help.aspx

I am sorry to hear that you were disappointed with the price you paid for your tickets. Please keep in mind, our website is a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live events. We...

don't own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual ticket sellers who list tickets through us. Typically, these sellers price tickets based on their perception of the event’s popularity. As a result, the prices of tickets sold through our website are usually either above or below their face value. Please note that this aspect of our ticket pricing is clearly stated on our website, checkout process, and explained fully in our "Terms and Conditions," which had to be accepted in order to place a ticket order through our website. Furthermore, I should mention that the practice of selling tickets above or below their face value is the norm across all secondary ticket market websites, among which our prices are usually cheaper.
That being said, I understand that many customers are frustrated by paying above face value for their ticket. However, it's also true that the mark-up in ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. To access tickets, these sellers pay face value plus additional fees and/or have fee- paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers. Regardless, the major point of the resale market is both to keep tickets on the market long after primary sources are otherwise sold out and also to allow early access to ticket guarantees before the general onsale of tickets for an event.
Hopefully, I have helped to answer your question and cleared up any resulting confusion regarding ticket pricing. If we can be of any further assistance, please don't hesitate to contact us: http://www.bigstub.com/help.aspx

I'm very sorry about the delivery complication where we failed to update the delivery address to your new address before the delivery was made.As far as the seating section, these are premium box seats and you are right - our seating map does not reflect this section, I am sorry for the...

confusion. We will submit a request for our map team to make the necessary updates. Attached is a pdf file seating chart reflecting the most recent premium box seat sections. You can also access the attached seating chart from: http://www.livenationpremiumseats.com/download/65/seatingPlease let us know if we can be of any further assistance.

Dear L[redacted]
The tickets you purchased were listed exactly as "Terrace Level 4B" – it’s hard to imagine how that could have been any clearer. The seating chart shows two 4B sections, one in the Loge Level and one in the Terrace Level...

- not a single "lower floor section" as you described. I don’t understand the source of any confusion. Since you received the exact tickets you ordered, we have no recourse against the seller in this case. I am sorry you weren’t satisfied with your purchase.