BigStub, Inc.

Revdex.com:
The response from the business in the Revdex.com email does not appear.  The response they emailed me was to refund the ticket price and I keep the tickets.  I have responded to their email, clarifying the issue and suggested that they just cover the difference instead of the total cost.  So I pay what was expected to pay.
In the response to this email there is no mention of the settlement they offered by email.  I don't know if that is typical or not but I appreciate their offer to cover the paid price and believe it is a fair compromise to just cover the difference.  If that is what I am agreeing to then I completely accept their offer. 
I have reviewed the response made by the business in reference to complaint ID 11688322, and find that this resolution is satisfactory to me.
 
 
Regards,
Chris Douglas

Review: I want to exchange tickets I purchased for tickets in a different section (same price). The tickets are not scheduled to ship for another 6 weeks. I'm willing to pay a reasonable fee to do this. The people I spoke with were rude and unwilling to talk despite the fact that I am paying a huge commission on these tickets. At this point, I will not ever do business with this company again.Desired Settlement: I want to exchange tickets I purchased for tickets in a different section (same price).

Business

Response:

Hi [redacted], first of all, I'm very sorry to hear of your frustration and, to make matters worse, that you had a bad experience with our customer support team. There is never an excuse for rudeness and I am again, very sorry.

In regards to exchanging your tickets, we would likely be glad to exchange your tickets if we could, however, we are simply a marketplace where ticket sellers list their tickets for sale. We act as an intermediary between buyers and sellers. Once your order was placed, your order information was immediately sent to the relevant ticket seller who is the merchant of record for the transaction and is responsible for charging your credit card, delivering your tickets, and so on. Unfortunately, we are unable to modify/cancel your order with the seller. Due to strict contracts that protect both the seller and buyer, all sales are final and there are no exchanges or cancellations.

As a reminder, it is clearly stated on all checkout pages: "All sales are final. There are no refunds, exchanges, or cancellations unless the event is completely cancelled and not rescheduled." This is also explained in our Terms and Conditions.

We appreciate your business and I wish there was more we could do. I am very sorry for your frustration but I hope this information proves helpful. If you have any further questions, please do not hesitate to contact us: http://www.bigstub.com/help.aspx

Review: Bigstub chose a carrier that did not drop off the tickets at my residence when I wasn't there to accept them as they required a signature. By the time I was able to retrieve the tickets. The performance started. HORRIBLE EXPERIENCE WITH DELIVERY. EXTREMELY DISAPPOINTED. WILL NOT REPEAT. TGTBT.Desired Settlement: A refund would be great as I paid 25.00 express delivery for two tickets that I could have picked up easier at "will call". Totally unacceptable. FEDEX is a horrible carrier. UPS would have dropped them off for me.

Business

Response:

Mr. [redacted]: I am very sorry that these tickets were not delivered in time for the event. As you know, our website is a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live events. We don't own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual ticket sellers who list tickets through us. In this case, the seller clearly should have made delivery arrangements by any means to ensure the tickets reached you in time for the event and they failed to do so. We are sending you a company check today for a full refund. I am very sorry you didn't receive the tickets and did not make it to the event. Please let us know if you have any questions or there is anything further we can do for you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9964201, and find that this resolution is satisfactory to me.

Dear Sir, regarding complaint to 9964201, I'm truly sorry I did not get this in time to respond prior to you closing this item. I finally did open the message and saw that the business said they would give me a refund which is totally wonderful. I frankly have been very depressed over this whole thing and now that these guys say they are going to give me a refund, well that just is totally amazing. I really appreciate that and will definitely revise my statement about my original complaint.

How do you order tickets, send a confirmation email, then cancel the following day? Absolutely disgusting. Not to mention the terrible customer service. Wait on hold for 45 minutes only to speak to an extremely rude representative. Can't say I'm surprised. Avoid this joke of a company at all costs.

"Hi,

We are attempting to follow up regarding your order for Adele tickets.

Unfortunately, your order #19233200 could not be fulfilled as originally intended.

This may be for a number of different reasons including problems with the lack of availability of the tickets you initially requested. Since your order could not be completed, your credit card has not been charged or you may be receiving a refund for your previous order.

We apologize for any inconvenience this has caused you.

Regards,

BigStub.com:

Review: Tickets were ordered and never delivered. When I called to complain I was told that they would do nothing as I had agreed with the terms of the purchase even though they never delivered the tickets and my son couldn't attend the event. Not only were they incredibly unprofessional on the telephone, I was charged for a service that was never rendered. This company is a complete rip off and a sham. Please call me to discuss further. Thank you for your time in this matter. [redacted]Desired Settlement: I would like a complete refund of all funds charged to my credit card.

Business

Response:

I'm very sorry to hear of your frustration and disappointment in not being able to cancel your order.

According to our call center records, you called to cancel your order and claimed that the order was placed by your son on the phone with our customer service and that your son was told he could call back and cancel if the tickets were not immediately available for download. In fact, the order was not by phone but was placed on our website from an iPad (IP address [redacted]) at 9:14am Eastern Time on June 24th. We have no record of speaking to your son from the phone numbers given, but in any case, our representative would not tell a customer they could call back and cancel at any time.

Please understand, we are simply a marketplace where ticket sellers list their tickets for sale. We act as an intermediary between buyers and sellers. Once your order was placed, your order information was immediately sent to the relevant ticket seller who is the merchant of record for the transaction and is responsible for charging your credit card, delivering your tickets, and so on. Due to strict contracts that protect both the seller and buyer, all sales are final and we cannot cancel your order.

It is clearly stated on all checkout pages: "All sales are final. There are no refunds, exchanges, or cancellations unless the event is completely cancelled and not rescheduled."

Additionally, in our Terms and Conditions which are displayed and must be agreed to prior to completing your order, it states in bold in the beginning section that "All sales are final" and this is explained further in the section titled "All sales are final." Refer to: http://www.bigstub.com/about-us.aspx#terms

We were only previously contacted in your attempt to cancel the order, we were not aware of your claim that the tickets were never delivered. If the tickets were not delivered in time for the event, you would definitely be due a refund from the ticket seller. Please contact us for assistance if needed.

I am very sorry for your frustration but I hope this information proves helpful. If you have any further questions, please do not hesitate to contact us: http://www.bigstub.com/help.aspx

Consumer

Response:

Review: 9596038

I am rejecting this response because:

Review: I purchased 11 tickets this past Friday, from C[redacted], spending close to $4400. We spent quite a bit of time discussing different options. He was clearly aware that I needed 11 tickets. We decided to do a set of 4 tickets, 3 tickets and 4 tickets. Later that evening when I printed all of my tickets I only had a total of 7 tickets- a set of 2 tickets, 3 tickets and 2 tickets- had I not printed my tickets I would not been made aware of this. I called in to speak with a manager and waited for 45 minutes, to be left to leave a VM for the manager C[redacted], she never returned my call. On Wednesday I called in to follow-up and was told she was off today, and so asked to speak with another manager. Lyn came on the phone after waiting for 30 minutes. She was full of attitude and just rude, after giving her the history she said I would need to speak with C[redacted] and the only reason she took the call is because I "demanded to speak with a manager". The customer service for this company is AWFUL, and they did not sell me what was discussed. I want the service fee waived for the tickets that I had issues with. And more importantly I want to save someone else the headache of dealing with their customer service.Desired Settlement: I want the service fee to be refunded.

Business

Response:

I'm terribly sorry our customer support staff was not able to resolve this quickly and especially regret the rudeness you experienced.As far as your orders, I do see the orders you mentioned for 11 tickets; however, it seems they were split into five separate orders (not three), I am sorry for any confusion. If you only downloaded seven tickets, there should be two more separate downloads that will print your remaining tickets. The order numbers are:18[redacted]724, three tickets18[redacted]727, two tickets18[redacted]730, two tickets18[redacted]877, two tickets18[redacted]899, two ticketsIf you have created an account, you can access your tickets by logging in here: https://secure2.bigstub.com/ - if not, typically you are e-mailed a link to download your tickets. Perhaps check your spam folder for the missing e-mail(s) for the remaining tickets.If you still have trouble downloading your tickets, please contact customer service by e-mail or phone: http://www.bigstub.com/help.aspx - you shouldn't have to wait for a manager, any customer support agent should be able and happy to help you download the remaining tickets.

Consumer

Response:

Review: 10773651

I am rejecting this response because:

Regards,

R[redacted]

Review: I purchased event tickets online this morning. I call at 3:30 in the afternoon to cancel my order. My charges haven't even cleared with my credit card company yet. I am told that there is a non-refundable policy.Nowhere on their website is this listed. I called less than 5 hours from the time the tickets were ordered. The show is not until Nov 23, 2013. I have things that will prevent me from going to this show.I should be able to cancel my order without any problems. What's more I took out the extra cancellation insurance and they would not cancel either. They say it's not covered. Nowhere on anyone's website are any of these terms disclosed. I want my money refunded asap!Desired Settlement: I want a full refund of my ticket purchase price in the amount of $460.00

Business

Response:

I'm very sorry to hear of your disappointment in not being able to cancel your order. We would likely be glad to cancel your

order if we could, however, we are simply a marketplace where ticket sellers list their tickets for sale. We act as an

intermediary between buyers and sellers. Once your order was placed, your order information was immediately sent to the

relevant ticket seller who is the merchant of record for the transaction and is responsible for charging your credit card,

delivering your tickets, and so on. You could contact your ticket seller to see if they would somehow allow you to cancel but

due to strict contracts that protect both the seller and buyer, all sales are final and we cannot force them to cancel your

order.

Also, it is in fact clearly stated on all checkout pages: "All sales are final. There are no refunds, exchanges, or

cancellations unless the event is completely cancelled and not rescheduled."

Additionally, in our Terms and Conditions which are displayed and must be agreed to prior to completing your order, it states

in bold in the beginning section that "All sales are final" and this is explained further in the section titled "All sales

are final." Refer to: http://www.bigstub.com/about-us.aspx#terms

I am very sorry for your frustration but I hope this information proves helpful. If you have any further questions, please do

not hesitate to contact us: http://www.bigstub.com/help.aspx

Review: I purchased tickets on May 20, 2015 through this company for the Earth, Wind & Fire concert in Saratoga, NY on Aug. 29th order #; [redacted]. I have contacted them three times now since the seating section shown - 307 does NOT exist on ANY map for this arena. We are unable to attend & I have someone who wants to buy these tickets on ebay & will not because of this. We had a prior issue with this company where we'd moved since teh order was placed & although I contacted them twice to have tickets sent to new address they were left out front of the old address & I had to go & retrieve them.I have no trust at all in this company.Desired Settlement: At this point, I want a refund for my purchase.

Business

Response:

I'm very sorry about the delivery complication where we failed to update the delivery address to your new address before the delivery was made.As far as the seating section, these are premium box seats and you are right - our seating map does not reflect this section, I am sorry for the confusion. We will submit a request for our map team to make the necessary updates. Attached is a pdf file seating chart reflecting the most recent premium box seat sections. You can also access the attached seating chart from: http://www.livenationpremiumseats.com/download/65/seatingPlease let us know if we can be of any further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10754173, and find that this resolution is satisfactory to me.

Regards,

We were in Denver and my 11-yr-old son wanted to see an Avs hockey game. We couldn't afford tickets for where he wanted to sit. He searched on line and found great tickets at an excellent price through Big Stub. I was leary, but even with all the special charges the price for 2 tickets was less than original price of 1. We did the e-ticket, printed them off and had NO problems whatsoever with the purchase. I would recommend this company.

Review: Well, not only do they deceive by selling worthless tickets to Cavalia event, their website claims they are A+ rated with the Revdex.com. Once clicked to verify they are NOT A+ they are A -. There is no truth to the statement that they are A+ rated business. The issues within the actual purchase are covered by their legal disclaimer. But they still are deceiving by using the website : cavaliatickets.com. Taking advantage of those that did not do their due diligence. You would assume it is a reseller that is in league with Cavalia, however they are not. The tickets they sold are NOT accepted by Cavalia without photo ID or PHOTO ID and letter from initial purchaser. I do not have an issue with the fees they charge, that's on me, I should have read. But the fact that they are worthless 100% is a bit different. Of course they state no refunds, all sales final, etc... but at least they should be required to produce what I purchased. In summation, they are falsely claiming they are A + rated by the Revdex.com, when they are NOT, they are only A-, and they sell worthless un usable items.Desired Settlement: 100% refund of worthless items. Change their false advertisement to reflect correct ranking.

Business

Response:

I am sorry you are concerned with the validity of your tickets. Our records show that you have purchased similar tickets from us in the past, certainly without any problem. In this case, the event hasn't even occurred yet but I understand your concern if it seems there is an identification requirement. Please be assured, you are always guaranteed authentic and valid tickets with a 125% money back guarantee if you were to be denied entry because of the tickets or invalid tickets were provided by the ticket seller. As you know, we are a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live events. You should contact your seller directly as they are most familiar with your exact tickets, perhaps they can help alleviate any concerns you have before the event. Please also review our guarantee (http://www.bigstub.com/guarantee.aspx) and contact us (http://www.bigstub.com/help.aspx) if you have any questions or we can help in any way.

Review: On March 30th, 2013 I purchased two tickets to a concert through BigStub. The tickets were later delivered as promised, and shortly after that they were lost. The tickets we recieved were marked Ticketmaster, and it was clear that Ticketmaster was the original seller of the tickets. I contacted Ticketmaster about getting replacement tickets issued and I was told that tickets can be reprinted easily, but only to the original buyer. In this case the original buyer was My Ticket Tracker which is part of BigStub, who I purchased the tickets through.I then contacted BigStub and spoke with multiple people at a call center including the manager Suzette. I was routinely told that the tickets were "one of a kind items" and could not be re-printed which is contrary to what Ticketmaster had told me. Suzette was eventually able to put me in touch with [redacted] Mann who told me that the tickets were purchased by them from another seller. [redacted] told me that she would not contact the original seller to ask for a reprint.It's very clear to me that these tickets can easily be reprinted, all it takes is somebody who's willing to do it. In this case I spent $450 on tickets and I'm looking for somebody who's willing to go the extra step and get them reprinted. It's a simple task that requires little more than a phone call which nobody is willing to make.I'm asking that BigStub and their parent corporation My Ticket Tracker break with their restrictive company policy and find a way to get these tickets reprinted so that I can see the show I've paid for. All I've encountered myself when asking is brick wall after brick wall, and I'm hoping the weight of the Revdex.com can convince them that customers come first and profit will follow.Desired Settlement: I would like my two concert tickets reprinted and held at Will Call or delivered in another appropriate way.

Business

Response:

I am sorry to hear that you lost the tickets you purchased through us. Unfortunately, though, tickets, like money, are one-of-a-kind items that cannot be replaced. Please note, too, that we're simply a website through which people across the country can resell tickets to events. We do not sell or produce tickets ourselves in conjunction with a specific venue or promoter and thus do not have the resources to reprint them. We are also not responsible for lost or stolen tickets.

According to our records, the seller has indicated that they are unable to reprint or otherwise reproduce these particular tickets. Please feel free to contact the seller directly for further details or to inquire if there is any other way they can help - but I'm afraid nothing can be guaranteed.

MyTicketTracker is simply a tool to access the details, status, and tracking of your order. Your ticket seller is:

Ticket Dance | 21 R[redacted] Way | Saco, ME 04072

Ph/Fax:[redacted] / [redacted]

Email: spee[redacted][email protected]

Review: Today at 10 AM (PDT), very popular Garth Brooks tickets went on sale for the Nov. 7th show in San Diego, CA. I was on hold for over 2 hours trying to buy 2 tickets through the regular vendor at $75 + taxes. When someone finally did pick up they said that Garth Brooks group decided to hold off on releasing tickets for purchase for one week due to some glitch on their end. 2. OK, so I contact Big Stub on the phone and spend 20 minutes ordering the best seats I could, at the best price. He quoted a price for two tickets, totaling a little less than $600, went to purchase them for me only to say they are no longer available. 3. Fine! I'll have whatever is second best, so he selects the next best option totaling $640 for two tickets. After he confirms and reconfirms my information, he gives me an "order number 185-431-91" (apparently this was NOT a confirmation number like I was told). 4. After lunch I look at my email and find nothing showing the tickets were purchase. 5. I call back and am told b/c HE DID NOT COPY DOWN THE CORRECT EMAIL address, I have to go through the process over again and get diff. tickets at a higher price. My original ones at $640 are no longer available but my card was charged anyway. 6. Also that I have to fax in my Driver licenses to ensure that I am who I say I am. 7. I fax over my information twice and they say the pictures too dark, send again! 8. I ask for an email to send it to, "no, you have to fax it". I ask "if I fax again, do I get my original tickets back?". "No, you have to purchase other tickets". 9. NO, your office messed up; you fix it and give me my original tickets in Fl. seating, Sec. 20 or something very close for the same price. And get a new fax machine. 10. I had to go somewhere else and b/c of the hours wasted had to pay $700+. 11. Big Stub can make this right, they just did not want so they can take more $ from me and that is why they are a scam. I recommend going somewhere else.Desired Settlement: Give me my original 2 tickets back (Floor seating, Sec. 20, Row 7 or 8). Big Stub operator/ office messed up, Big Stub should fix it and give me my original tickets back. And get a new fax machine so when fans send you their IDs it won't print-out so dark. I tested the faxes on our end, it is NOT our fax machine that has the 'image resolution' issues it is theirs. I had to go somewhere else and b/c of the 5+ hours wasted I end up paying $700+. Big Stub can make this right so why the run around

Business

Response:

I'm sorry our customer service agent failed to complete your order in a timely manner. When popular events are selling quickly, multiple buyers may attempt to purchase the same set of tickets at the same time. Only the first order submitted will be processed.BigStub is a ticket resale marketplace. When we receive an order it is sent to the independent ticket seller who may require additional verification in order to prevent fraud. It is uncommon for a legitimate order to be rejected in this manner, sellers are penalized for rejecting orders, but it is at the discretion of the seller.I'm sorry for your frustration. Please let us know if we can answer any additional questions.http://www.bigstub.com/help.aspx#faqhttp://www.bigstub.com/about-us.as...⇄

Review: We purchased 2 tickets to theatre production Rock of Ages in RI. When searching the web site the tickets are listed as $91.00 each. After transaction was completed total cost was $345.00. When received tickets in the mail the face value of said tickets was $43.00. So price per ticket is $172.50! We paid four times the cost of the tickets. These are not hard to get seats. They aren't even top seats! The theatre is still selling these seats and price for two with fees etc $98.00! It is not considered a hard to get show and it is far from a sold out production! We feel taken advantage of. This is the first time ever getting online tickets from a place other than the venue. I usually buy tickets for us but my husband did it for a Christmas present for me. He obviously didn't know better. He never expected to pay 4 times the cost of a ticket! We contacted big stub with our complaint but their policy is all sales are final. The event is Jan 29th. Isn't this practice considered scalping? Thank you for your time!Desired Settlement: Total refund of tickets with all fees refu need also and no further business with big stub.

Business

Response:

I am sorry to hear that you were disappointed with the price you paid for your tickets. Please keep in mind, our website is a resale marketplace, a network through which licensed companies and trusted individuals across the country resell tickets to live events. We don't own, price, nor ship the tickets you see listed for sale on our website. All that responsibility is in the hands of the individual ticket sellers who list tickets through us. Typically, these sellers price tickets based on their perception of the event’s popularity. As a result, the prices of tickets sold through our website are usually either above or below their face value. Please note that this aspect of our ticket pricing is clearly stated on our website, checkout process, and explained fully in our "Terms and Conditions," which had to be accepted in order to place a ticket order through our website. Furthermore, I should mention that the practice of selling tickets above or below their face value is the norm across all secondary ticket market websites, among which our prices are usually cheaper.

That being said, I understand that many customers are frustrated by paying above face value for their ticket. However, it's also true that the mark-up in ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. To access tickets, these sellers pay face value plus additional fees and/or have fee- paying memberships in special fan clubs and/or sometimes even pay their own mark-up fee by buying tickets from other resellers. Regardless, the major point of the resale market is both to keep tickets on the market long after primary sources are otherwise sold out and also to allow early access to ticket guarantees before the general onsale of tickets for an event.

Hopefully, I have helped to answer your question and cleared up any resulting confusion regarding ticket pricing. If we can be of any further assistance, please don't hesitate to contact us: http://www.bigstub.com/help.aspx

Review: I purchased concert tickets for specific seating area. When I receive my tickets they are not for the area I purchased, I called Bigstub and they told me that I was incorrect and the tickets I received where correct, but fortunately, I printed and keep my receipt from Big Stub that shows I purchased tickets for a different section that what I receive. Once I informed them that I can prove they are in error they then proceed to tell me that they cant do anything anyway and say I have to contact ticket seller. This is clearly a bait and switch scam they are running. Deceive you into thinking you are buying one thing then when you dont get what you ordered, try to tell you are wrong, When you can prove they are in error they brush you off, since they just get a cut form the final seller.Desired Settlement: I would like to see them honor the agreement and get me what I was deceived into believing I was paying for, or at least admit they where in error to the ticket seller to assist in getting me a refund.