Bill Bates Painting, LLC

Revdex.com & *** ***, I can appreciate your frustration with having a car that is not working and having multiple issues going onPlease feel free to reach out to me directly as I will get with my service manager to review your service file todayI have not heard of any issues in regards to
your cars repairs and I can comment via this method with Revdex.com or directly to you and review the situation directlyMost guests that have had an issue or question what operations were done and why will call me or my service manager so we can step in and review as things are going onWe are happy to do soMy service manager name is *** *** and direct dial is ***We look forward to working with you in this matter. *** ***

I am rejecting this response because: I still feel like the response is not good enough because they gave me back a car that had a potentially life treating problem instead of making sure they knew for a fact the issue was fixedThey say they followed a repair tree however after making the repairs instead of doing another diagnosis to see if the repairs fixed the issue they told me the issue was fixed and handed me my keysI have never once rushed them to give me back my car so there was no reason that a proper safety inspection could not have been doneAnd now all if a sudden my car has an oil leakAll of the times my car has been there and now all of a sudden there is an oil leak that sounds crazyThat you just had my car last week doing repairs and when I bring it back to you because the repairs that was done didn't fix the issue and now all of a sudden an oil leak appearsI'm not at all satisfied and I feel like my repairs should be on the house since my life was placed at risk

Revdex.com:
I have made contact with *** *** Service Director at Kuni Chevrolet, and we have settle the grievance

To whom this may concern, Please see the response from KUNI Chevrolet Cadillac's Service Manager,“Yes, we have worked with BAR to facilitate a resolution and made and offer to the guest that has been declined to this point. On two of our walk arounds the damaged was noted as already on
the vehicle, so Dealer involvement to repair was declined by Dealer. The main leak authorized to repair was a coolant leak that has been addressed and corrected. We had offered to reinspect and see what the oil leak is since it was initially declined to further inspect and determine what the cause was.”Please let us know if there are any questions or if any additional information is needed.Thank you

I am rejecting this response because: upon talking to them they are trying to make it seem like what they did was right because I didn't bring the car back in right a way.However, when I picked up the car from getting repairedThat first time the same day my car shut off on the freeway while, I was on my way out of town but I got it to turn back onAs soon as it happened I called *** and he told me to bring it back inI told him that I was unable to do so because I was heading out of townOn my way back into town I had my boyfriend recorded what was going on with the ca5rAnd then I brought the car back to Kuni on one of my days off and they did a free inspection and held my car over theweekendHe told me what the issue was the following week and gave me a estimateThe estimate was high and he worked with the manager to get it downI told him then that I felt like I was being taken advantage of and told him I couldn't afford the repairs and asked him to just give me my car backThe car stopped again a few months later and I had to have it towed in yet againThey had my car over the weekend again I came to pick it up and 3hrs later the had to go back to Kuni

I am rejecting this
response because: Cause I left multiple messages and ecplained the situation and I had yet to received a call back from this business after almost a weekI will go ahead and submit the information by emailThis charges where due to a diagnosis for a problem cause due to the unprofessional of the service department when changing my water pumo and letting loose the conectionsMy car was not working properly and the only problem they found was connected to the change of the water pump Kuni installedSomething they will know if they would have had answer my call or call me back

We are contracting customer to see if we can work out their grievance.We will update you once we speak with him. *** *** General Manager

I wanted to folland inform you I have been trying to reach *** *** at *** and have been directed to voicemail with no response backI have left several voicemails with the customer and I am still waiting for a returned phone callI also sent a follemail that I
have attached below. I met with my CPO Manager and we would like for the customer to take pictures to send to us of the curb rash on the wheels/tires, scratches on the door/rear panel and ding on the door so we can see how to proceed moving forwardThe customer lives in Semi Valley so we want to save them time and convenience. Once we receive the photos we can reach out to correct sources and address/fix the customer’s concerns

Please see the response I received from our Service Manager regarding customer *** ***… We don’t show records of the paint chips in the hood being caused by the Dealership. Howeverin the interest of Goodwill and Customer Satisfaction we are willing to contact our air brush pain specialists to touch up the damaged areas on the hood, but not including painting the complete hood, to an acceptable level considering the age and condition of the vehicle at no extra charge to the guest. Please let me know if there are any questions or if any additional information is needed. Thank you,

To summarize your requests; we did in fact have the guest(***) sign at least two documents regarding the limited warranty that we provided with the car she purchased and the $deductible that is required for any covered component failureShe also reviewed her concerns with the GSM here at the dealership or on the phone 5-months ago regarding the cars limited warranty and what if anything the dealership would fix outside that warrantyShe was told that we would not be fixing or paying for any repairs for this vehicle outside of the covered component coverage as the warranty stipulatesShe did not have us(the dealership) look at her car for any needed repairs since her purchaseI do not have anything besides a “write-up” for service in March of this year for an oil leak and oil on the dipstick level concern. The customer opted not to pay for any inspection at that time and we have not seen or worked on this vehicle since. If you need any further clarification please let me know. Regards, *** ***General ManagerKUNI Chevrolet Cadillac916.929.2777 office916.609.1701 office direct916.609.1857 fax “Its KuniTime!”Your Time, Well Spent

To whom this may concern,I spoke with our Parts/Service Director *** *** and we called the customer to come back to the dealership so we could address and resolve their concernsWe fixed the customers issues with their vehicle and our Parts/Service Director made sure to give the customer his
business card and told them to call him if there were any concerns going forward.If there are any questions or if any additional information is needed please let me know.Thank you

After writing a full reply and hitting Proceed, I received an error message and apparently lost all of my responseI will attempt once again!
I will begin by apologizingThis client has misunderstood our intentions as well as how the process worksBelow is my attempt to clear things up:
The
client spoke with our appointment coordinator (***) and made an appointment for a dead battery concern*** informed the client that the vehicle in question has open recalls that need to be completed in addition to addressing the battery concern
The vehicle was dropped off during non service business hoursThe client arrived the following business day and spoke with **, one of our Service Advisors** began the conversation by explaining that a diagnostic test would need to be performed in order to find what the root cause of the dead battery isThe test requires the client to authorize fees associated with those testsThe customer declined to authorize the diagnostic test
The vehicle is equipped with an interlock devise which prevents the car from being started until the driver blows and hums into a breath analyzer and depending on if the analyzer determines the breath is free of alcohol, etc., the vehicle will startThis action needed is difficult at best to duplicate for our people and this is why we now require either the interlock system must be bypassed before we work on these vehicles or the client must be on site and ready to assist in this required action at the time we are readySince our shop has been over loaded due to larger and more time consuming jobs than estimated, we are not in a position to have this client stand by on site
The customer needs to work with us and understand our processesWe need to determine the repairs needed and what caused the failureWe are unable to do this without the clients authorization for diagnoses and to work with us concerning the ignition interlock breath analyzer system
1) customer must be readily available to work the interlock system when we are ready to pull the vehicle into the shopCustomer must be on site during the repair to continue to assist with the interlock system or have the system bypassed
2) customer must authorize diagnostic fees to begin our process
3) The customer must authorize recommended repairs as the diagnoses proceeds
4) once the repairs for the dead battery are completed, we can then perform the open recalls
NOTE* If the vehicle's concern of dead battery is directly related to the open recalls, GM will assume responsibility for the battery related repairs
I am happy to discuss this process with the customer directly and assist wherever possible
*** ***
Service Director
*** direct

Mr*** and the dealership have meet and all down payment and personal belongings were returned to himThe repossession company acquired and then brought the vehicle to our dealershipThe company collected all his belongings and dropped them off to our dealershipwe subsequently gave them back
to Mr*** at a meeting on the 22ndI believe this matter to be resolved as both parties concluded on that day

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
I finally got a call from *** and he said they would refund meI've yet to receive that checkI was waiting for the arrival of the check before responding

I wanted to follow up and inform you we are working with Mr*** to replace his wheels with ones that are not damaged and we are fixing the dents/scratches on the vehicleThe customer sent a photo of the wheels he would like and I am working with my Used Car Manager to see if we are able to purchase the wheels the customer is requesting or ones similar. I am currently waiting to hear back from my Used Car Manager and as soon as I receive a response I will follow up and let you know. Thank you, *** ***

I am rejecting this response
because:I am still waiting to hear from Kuni MotorsI personally contacted *** to cancel my extended warranty a month ago yet the dealership asked for all the supporting documents for themselves and are pushing this off on corporateI am still unable to reach a real human at the dealership and expect resolution before Friday, which has allowed them weeks to return my money when the law states days

After looking into the complaint, I’ve found the vehicle was towed in with drivability issues to begin with. It is correct it had been in approxmiles earlier for routine service as well as we identified a power steering fluid leak in which repairs were declined by the Guest. On
the RO #*** we were very diligent in identifying the primary fault and advised the guest on repairs and how to proceed, in which he declined and wanted the vehicle returned to him. We reassembled what we had disassembled and made the vehicle available to him so that he could tow the vehicle out. At that point, a secondary issue was witnessed which we recommended further diagnosis. Again, the guest declined. We attempted to work with the guest on an action plan and did not charge anything additional to the original estimate of diagnosis even considering the additional time and effort involved in the diagnostic process that also included our efforts to identify the secondary concern stated by the guest at the time he was to tow the vehicle home. After the vehicle was towed out by the guest, we were contacted and asked what other assistance we could provide. We offered discounted rates on the initial repairs recommended which were once again declined

Mr*** is correct in stating Kuni is not in a position to speculate as to why there was no oil in the vehicle after miles. Per the most recent RO, there was no external oil leak found. Had the oil service miles prior been conducted improperly, there would have been issues instantly and not miles later. *** ***

To whom this may concern,Please review our Service Manager's response below... Can the customer send a couple of photos so we can order the correct part and address/fix the customers concern? The customer's vehicle is a CPO, as long as the car has less than 62k miles we can get the service...

covered at no charge to the customer. Please let me know if there are any questions or if any additional information is needed.Thank you.

Please see the response below from our Service Manager for Revdex.com customer Chris Carter. “I have been working with the [redacted] on this case. Kuni Chevrolet Cadillac is refunding the customer $845.00 dollars. We are also setting up a time next week for customer to bring his vehicle in to have the Clear Mask removed by the company that installed it. He will also be provided a rental vehicle.” Please let me know if there are any questions or if any additional information is needed. Thank you, [redacted]CSI & Digital Marketing Manager[redacted]KUNI Chevrolet Cadillac[redacted]