Bill Bates Painting, LLC

To whom this may concern,I spoke with our corporate office again today and they said they are going to process the refund today and send out the check overnight via [redacted]. Please let me know if there are any questions or if any additional information is needed.Thank you.

I am rejecting this response because: kuni is not willing to acknowledge the fact and come to a reasonable conclusion. This is how I will proceed being kuni is unwilling to acknowledge the facts and can’t seem to come to a reasonable and logical conclusion. There is no need to speculate or non-speculate at all when the documentation is clear cut on all repairs conducted. There were no oil leaks. The oil change was not conducted in a professional manner which caused the engine to malfunction after 2,400 mile. It is unheard of for a LS engine to brake in this manner unless it’s starved of oil.  I’ll write to corporate GM in Detroit and let them be aware of kuni’s representation of GM as a company and see what they advise. I’m not sure if kuni is Corporate or Franchise but will figure that out shortly. My laywer will be informed and we’ll see how their argument holds up in the court of law. I’ll provide all Revdex.com engagements and correspondence for additional documentation purposes.

I am rejecting this response because: Please do not close my file because of untimely response. I do not always pick up my mail at the post office and just today had the opportunity to do so.I understand that Kuni Parts/Service Manager is working to resolve my issue with them and that the GM has been out of town and just returned. Now a meeting will be held between all of them.My initial complaints with Kuni remain the same as per letter to you, however, the hood paint that is between the last damaged area was barely attached and that small area has come off with windy days and simply driving my car.Thank you in advance...Sincerely,[redacted]

Customer [redacted] ID# [redacted]. The Advisor [redacted] that was assisting Mrs. [redacted] was sat down and spoken with by our Part/Service Director. He was informed it is never okay to speak down to or disrespect a customer! He was also given feedback and a coaching on how to handle...

circumstances and situations with customers going forward. We want to ensure our customers enjoy their sales and service experiences and it is up to us the employees to provide them with such. I am also going to sit down with my Parts/Service Director and my GM to see what happened with the interaction between Chris Estes and the customer. We want to ensure all of our staff including Management are nice, courteous and accommodating to customers. I also want to ensure parts is giving accurate information to customers regarding remote programming and pricing. Once we have our Management meeting I will make sure our Parts/Service Director goes over remote programming and pricing with all employees so we can prevent these miscommunications with consumers in the future. At the end of the day our customers are what keep us in business and we want to ensure they are treated with the respect and consideration they deserve. Thank you and please let me know if there are any questions or if any additional information is needed.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and [redacted] N. is not pleased with his employee's behavior and assured me that he will take action against that employee and find that this resolution is satisfactory to me.

Also my Service Manager [redacted] followed up with customer [redacted] and we are refunding her the $150 she is requesting.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and agree that Kuni Chevrolet (thru: [redacted]) is working on a resolution.  I am waiting to hear back from the Used Car Manager about the wheels, and look forward to scheduling the paint work to be completed.  Thus far, the communication has been excellent and [redacted] has been very helpful.

To whom this may concern,I have forwarded this customer's concern to our corporate office and they are going to be sending the customer their check within the next week.Please let me know if there are any questions or if any additional information is needed.Thank you.

The check was issued and sent to the address we had on file which turns out to be a different address than where this guest resides. We notified them that the check was issued and sent to their other address and they stated they would go to the other house to look at the mail. Customer...

then did call to confirm they had received the money. I believe there is no further action to be taken at this time. The service manager also reviewed all repair questions that were brought up with the [redacted]'s.

Consumer states that he has been in contact with the business. He has an appointment on the 2nd and if all issues are addressed to his satisfaction, he will consider the matter resolved.