Dealer sprayed vehicle to cover severe rust Did no inspection or repair before selling the vehicle On June 17, I purchased a GMC Denali from salesman [redacted] at [redacted] Chrysler in Sparta, TN On August 3rd when I returned home from errands I noticed that the rear rotor was smoking which is indicative of a brake issue so I had the vehicle towed to Hardy Chevrolet in Dallas, GA When I went to pick the truck up the mechanic took me to the lift to show me that the truck was severely rusted underneath and had been coated with an underspray to keep me from detecting it without it being on the lift Additionally that was what caused the brake problem was the fact that the calipers were commpletely rusted and locked on to the rotors He advised me that the truck was not in very good condition and that I would be making additional repairs very soon The repair from August was $and now I feel as though I am sitting on a ticking time bomb I did not buy a c
PULLED CREDIT WITHOUT ACKNOWLEDGEMENT I WENT TO THE DEALERSHIP ON JAN 29, TO GET A PRICE ON A VEHICLE SO THAT I COULD TAKE IT BACK TO MY BANK TO GET THE MONEY TO PURCHASE THE VEHICLEINSTEAD THAT PULLED ME EVERY WHICH WAY BUT THE RIGHT WAY AND TRIED TO PUT ME IN A DIFFERENT VEHICLE ALL I WANTED WAS A PRICE ON THE ONE I ASKED ABOUT THE SALESMAN KEPT ASKING FOR MY SOCIAL SECURITY NUMBER WHICH I NEVER GAVE TO HIM NOR DID I EVER WANT TO PURCHASE THE VEHICLE HE WAS SHOWING ME I [redacted] PULLED AROUND FOR ABOUT AN HOUR AND A HALF JUST TO GET A PRICE I HAVE FOUND OUT THAT THE DEALERSHIP DID IN FACT RUN MY CREDIT WITHOUT ME KNOWING, WITHOUT ME SIGNING ANYTHING OR WITHOUT ME PROVIDING THEM WITH MY SOCIAL SECURITY NUMBER WHICH I AM ASSUMING THE PULLED IT FROM A PAST PURCHASE I HAD MADE WITH THEM I RECEIVED LETTERS IN THE MAIL FROM BANKS WHERE THEY DENIED THE REQUEST FOR AN AUTO LOAN I THEN CALLED THE DEALERSHIP TO ASK HOW THEY PULLED IT WITH OUT MY SOCIAL SECURITY NUMBER AND TH
just purchased a dodge journey and was very pleased with our experience [redacted] was our sales person and he was very friendly and helpful We have been long time customers of Bill Boruff
Don't waste your time hereThey play price games to get you in the doorThe vehicle I was interested in was dirty inside, had body grease on the seats and smelled like BOThey got me in there on an Internet price, told me over the phone they'd talk price if we came in, then wouldn't come off it a dimeTold us "we have to pay the light bill somehow." WhateverIf you're going to do that just be up front and say we don't negotiate, all prices are fixedWhen I called him on it he became rude and condescendingApparently that's part of his game, too
I drove three hours and spent my Saturday afternoon wasting time with these people Shady!
Service department negligence on prior work performed with parts missing from vehicle and damages done caused me to miss work & have the vehicle towed
I had previously used this dealership to have work done on my vehicle just a few weeks prior to having to have the vehicle towed after nearly having a wreck as well as missing work and having it towed an hour and a half back to the dealershipI was told a few hours after dropping the vehicle off it had a bolt missing from the sway bar that caused the issue I asked them to check another issue where the axle seal had been leaking which was supposedly replaced which they stated the axle had a during the second inspection and not the first which was when it was replaced by this dealershipThe dealership called me Wednesday 12/06/again around pm and stated the vehicle was ready to be picked up I told them I would pick it up the next day Thursday 12/07/I called them the evening of this date around 5pm to see if the vehicle was
I had my truck for days off the lot and the transmission went out of the truckIt has been over a month
I had my truck for a total of day's on the the Sunday evening the transmission went out of the truck, I have been givin the run around about my truck and have a payment due very soon and have yet to get to enjoy my truckIt is very difficult being a working class and them give me a family car to drive till my truck gets fixedSo finally they give me my OLD TRUCK to drive until my new truck gets fixed, I was ok with that until today when I get a TEXT MESSAGE telling me I *** not have my truck back before Christmas,,,, I have been nice as I know how to be but this has gone to far, I bought a door truck for a reason so my family had enough room to ride together and to be able to do my jobsI know it takes a while to get things fixed but there is no reason for it to take till after Christmas which is weeks away and a it has already been over a month, there is no reason wh
Took vehicle in for repairs Was charged for work and parts not done
Took my Wrangler in to have the heater core replaced, thermostat replaced and the coolant system flushed I was charged $for the above parts and labor Upon inspection when I got home I found they had broken a brand new stereo mount as well as part of the center console Upon further inspection the coolant system was not flushed and the coolant level was left low and the thermostat had not been replacedAnd there are large scuff marks on the hood and above the windshield where they leaned the hood up without anything to protect it
Company did not comply with the warranty that they sold mePurchasing a vehicle is a huge decision and should never cause so much anxiety!!!
On 4/7/I purchased a Lincoln MKX for $25,836.60, payments of $month at *** *** *** in Jamestown, Tnnow DBA *** *** *** along with the extended warrantyWhile driving home from work on 08/12/17, the sunroof was open and a piece fell off and hit me in the headI pulled over on the side of the road to retrieve the broken piece, when arriving home I tried to shut the sunroof, in which it would not latch downI called *** *** to see what I needed to do, and he advised me that I need to take it to the main dealership in Sparta,because that is where they do their repairsIn the mean time they did give me a loaner car in which I am very thankful for thatI drove to Sparta where I was told that it was going to cost me $3,to get a new motor, and that I was pretty much screwed cause my warranty d
Purchased a used car that began mechanical problems within 24hrs of purchaseExperienced poor salesmanship, given the run around, poor management
Purchased a *** *** on August 6, for cash price of $4500, which included tax an titleGot the vehicle home, an with hrs started having mechanical problemsAt first the vehicle starting running hot, then the 5th day, would not pull, Catalyst converter glowing redTowed to a mechanic, which incurred another $***Replaced converter for an additional cost of $175which still not fix the problemEight rocker arms had fallen off the heads upon further investigationThe timing chains were also bad an a leaky exhaustThis cost another *** *** for the work done, still not fixing the issuesThe dealership finally agreed to replace the vehicle with the option to keep the Durago as isThis was sent through a text message if proof of the agreement is neededThen when upon going back to the dealership, the salesman then
Don't waste your time hereThey play price games to get you in the doorThe vehicle I was interested in was dirty inside, had body grease on the seats and smelled like BOThey got me in there on an Internet price, told me over the phone they'd talk price if we came in, then wouldn't come off it a dimeTold us "we have to pay the light bill somehow." WhateverIf you're going to do that just be up front and say we don't negotiate, all prices are fixedWhen I called him on it he became rude and condescendingApparently that's part of his game, too
I drove three hours and spent my Saturday afternoon wasting time with these people Shady!
Vehicle bought unknowingly with screw in tire
Chevrolet *** purchased from *** *** Dodge in Sparta, TNUpon purchase sales manager agreed to service vehicleService receipt shows that all fluids were topped off, oil changed, and, air checked and added to all tiresUpon leaving dealership approximately minutes after service completed light in dash was showing low tire pressureI got out of the vehicle and tire did not appear to be underinflatedDrove the vehicle home, checked the tire pressure which showed psi in tireExamined tire finding a screw in tireTook vehicle to local service center where I was told that tire could not be repaired due to location of screwHave spoke with *** *** numerous times regarding this issue without any type of resolution
Oil leak on new dodge ram 4th time in shop more than days
Oil leak found by dealers service on first oil change -rear main seal replaced still had oil leak took back oil pan and oil pan gasket was replaced took back for next regular oil change was told still had oil leak this time the rear main housing was replaced checked for oil leak after a couple od days later when got truck back put cardboard under truck for several days still had oil leak took truck back for the 4th time same problem as of now this time truck was taken to dealer on 5/2/this time they have had my truck days Went to dealer on 5/30/to check on truck still waiting on Chrysler to see what part that they are going to replace, haven't heard anything
I purchased my car on 4/28/and on 5/8/i had to bring it to the lot because of a knocking in the motor
I purchased my car on 4/28/and on 5/8/i had to bring it to the lot because of a knocking in the motortoday is 5/31/my car is still sitting with no repairsI was told on friday 5/26/that my car had been repaired and that they were waiting on the warranty inspector to come look at it and it would be ready to pick up on 5/30/the claim for my warranty was not filed until 5/23/and I dropped the car off for repairs on 5/8/i *** be making my second car payment in a week for a car I drove dayseverytime I call I get the run around and one lie after another
just purchased a dodge journey and was very pleased with our experience *** was our sales person and he was very friendly and helpful We have been long time customers of Bill Boruff
My yr old daughter traded in a car , car salesman told her they would pay off her other carThen because the paper work lady's daughter and mine had a falling out , they are causing her problems on her carNow she has to take this car back and will be months behind on the car they claimed they would pay offThey also run her all over for different paper work and her grandfather the co-signer...Each time still pretending the loans would go thruAccording to info online this is a scam...I will fileCSS form thru dodge and contact state attorney for reports on dealersAnd we get to pay over 1,in back car paymentsI will name all employees in my reports with screenshots of text messages from dealer to her
Hello my car was picked up to after being worked on by your shopA couple of the issues were repaired but not all of themsame thing happened last
IN APRIL I PURCHASED THE CAR BY JUNE IT WAS IN THE SHOP HAVING THE ENTIRE MOTOR REPLACED IN WHICH THE CAR WAS KEPT FOR OVER MONTHS THE CAR WAS SENT BACK TO THE DEALER 01/AND I JUST GOT IT BACK 02/THEY HAD THE CAR AGAIN FOR OVER A MONTH I RECEIVED THE CAR BACK WITH ONLY A COUPLE ISSUES THEY WANTED TO REPAIR DONE BUT ALL ISSUES WERE NOT REPAIRED
Dealer sprayed vehicle to cover severe rust Did no inspection or repair before selling the vehicle
On June 17, I purchased a GMC Denali from salesman *** *** at *** *** Chrysler in Sparta, TN On August 3rd when I returned home from errands I noticed that the rear rotor was smoking which is indicative of a brake issue so I had the vehicle towed to Hardy Chevrolet in Dallas, GA When I went to pick the truck up the mechanic took me to the lift to show me that the truck was severely rusted underneath and had been coated with an underspray to keep me from detecting it without it being on the lift Additionally that was what caused the brake problem was the fact that the calipers were commpletely rusted and locked on to the rotors He advised me that the truck was not in very good condition and that I would be making additional repairs very soon The repair from August was $and now I feel as though I am sitting on a ticking time bomb I did not buy a c
Dealer sprayed vehicle to cover severe rust Did no inspection or repair before selling the vehicle On June 17, I purchased a GMC Denali from salesman [redacted] at [redacted] Chrysler in Sparta, TN On August 3rd when I returned home from errands I noticed that the rear rotor was smoking which is indicative of a brake issue so I had the vehicle towed to Hardy Chevrolet in Dallas, GA When I went to pick the truck up the mechanic took me to the lift to show me that the truck was severely rusted underneath and had been coated with an underspray to keep me from detecting it without it being on the lift Additionally that was what caused the brake problem was the fact that the calipers were commpletely rusted and locked on to the rotors He advised me that the truck was not in very good condition and that I would be making additional repairs very soon The repair from August was $and now I feel as though I am sitting on a ticking time bomb I did not buy a c
PULLED CREDIT WITHOUT ACKNOWLEDGEMENT I WENT TO THE DEALERSHIP ON JAN 29, TO GET A PRICE ON A VEHICLE SO THAT I COULD TAKE IT BACK TO MY BANK TO GET THE MONEY TO PURCHASE THE VEHICLEINSTEAD THAT PULLED ME EVERY WHICH WAY BUT THE RIGHT WAY AND TRIED TO PUT ME IN A DIFFERENT VEHICLE ALL I WANTED WAS A PRICE ON THE ONE I ASKED ABOUT THE SALESMAN KEPT ASKING FOR MY SOCIAL SECURITY NUMBER WHICH I NEVER GAVE TO HIM NOR DID I EVER WANT TO PURCHASE THE VEHICLE HE WAS SHOWING ME I [redacted] PULLED AROUND FOR ABOUT AN HOUR AND A HALF JUST TO GET A PRICE I HAVE FOUND OUT THAT THE DEALERSHIP DID IN FACT RUN MY CREDIT WITHOUT ME KNOWING, WITHOUT ME SIGNING ANYTHING OR WITHOUT ME PROVIDING THEM WITH MY SOCIAL SECURITY NUMBER WHICH I AM ASSUMING THE PULLED IT FROM A PAST PURCHASE I HAD MADE WITH THEM I RECEIVED LETTERS IN THE MAIL FROM BANKS WHERE THEY DENIED THE REQUEST FOR AN AUTO LOAN I THEN CALLED THE DEALERSHIP TO ASK HOW THEY PULLED IT WITH OUT MY SOCIAL SECURITY NUMBER AND TH
excellent customer service very professional knowledgeable I would do bushiness here again and not hesitate to recommend this dealership to others
They told me to my face times, that they would only run my credit 3-times However, they lied and it was ran times
just purchased a dodge journey and was very pleased with our experience [redacted] was our sales person and he was very friendly and helpful We have been long time customers of Bill Boruff
Don't waste your time hereThey play price games to get you in the doorThe vehicle I was interested in was dirty inside, had body grease on the seats and smelled like BOThey got me in there on an Internet price, told me over the phone they'd talk price if we came in, then wouldn't come off it a dimeTold us "we have to pay the light bill somehow." WhateverIf you're going to do that just be up front and say we don't negotiate, all prices are fixedWhen I called him on it he became rude and condescendingApparently that's part of his game, too
I drove three hours and spent my Saturday afternoon wasting time with these people Shady!
Service department negligence on prior work performed with parts missing from vehicle and damages done caused me to miss work & have the vehicle towed
I had previously used this dealership to have work done on my vehicle just a few weeks prior to having to have the vehicle towed after nearly having a wreck as well as missing work and having it towed an hour and a half back to the dealershipI was told a few hours after dropping the vehicle off it had a bolt missing from the sway bar that caused the issue I asked them to check another issue where the axle seal had been leaking which was supposedly replaced which they stated the axle had a during the second inspection and not the first which was when it was replaced by this dealershipThe dealership called me Wednesday 12/06/again around pm and stated the vehicle was ready to be picked up I told them I would pick it up the next day Thursday 12/07/I called them the evening of this date around 5pm to see if the vehicle was
I had my truck for days off the lot and the transmission went out of the truckIt has been over a month
I had my truck for a total of day's on the the Sunday evening the transmission went out of the truck, I have been givin the run around about my truck and have a payment due very soon and have yet to get to enjoy my truckIt is very difficult being a working class and them give me a family car to drive till my truck gets fixedSo finally they give me my OLD TRUCK to drive until my new truck gets fixed, I was ok with that until today when I get a TEXT MESSAGE telling me I *** not have my truck back before Christmas,,,, I have been nice as I know how to be but this has gone to far, I bought a door truck for a reason so my family had enough room to ride together and to be able to do my jobsI know it takes a while to get things fixed but there is no reason for it to take till after Christmas which is weeks away and a it has already been over a month, there is no reason wh
Took vehicle in for repairs Was charged for work and parts not done
Took my Wrangler in to have the heater core replaced, thermostat replaced and the coolant system flushed I was charged $for the above parts and labor Upon inspection when I got home I found they had broken a brand new stereo mount as well as part of the center console Upon further inspection the coolant system was not flushed and the coolant level was left low and the thermostat had not been replacedAnd there are large scuff marks on the hood and above the windshield where they leaned the hood up without anything to protect it
Company did not comply with the warranty that they sold mePurchasing a vehicle is a huge decision and should never cause so much anxiety!!!
On 4/7/I purchased a Lincoln MKX for $25,836.60, payments of $month at *** *** *** in Jamestown, Tnnow DBA *** *** *** along with the extended warrantyWhile driving home from work on 08/12/17, the sunroof was open and a piece fell off and hit me in the headI pulled over on the side of the road to retrieve the broken piece, when arriving home I tried to shut the sunroof, in which it would not latch downI called *** *** to see what I needed to do, and he advised me that I need to take it to the main dealership in Sparta,because that is where they do their repairsIn the mean time they did give me a loaner car in which I am very thankful for thatI drove to Sparta where I was told that it was going to cost me $3,to get a new motor, and that I was pretty much screwed cause my warranty d
Purchased a used car that began mechanical problems within 24hrs of purchaseExperienced poor salesmanship, given the run around, poor management
Purchased a *** *** on August 6, for cash price of $4500, which included tax an titleGot the vehicle home, an with hrs started having mechanical problemsAt first the vehicle starting running hot, then the 5th day, would not pull, Catalyst converter glowing redTowed to a mechanic, which incurred another $***Replaced converter for an additional cost of $175which still not fix the problemEight rocker arms had fallen off the heads upon further investigationThe timing chains were also bad an a leaky exhaustThis cost another *** *** for the work done, still not fixing the issuesThe dealership finally agreed to replace the vehicle with the option to keep the Durago as isThis was sent through a text message if proof of the agreement is neededThen when upon going back to the dealership, the salesman then
They told me to my face times, that they would only run my credit 3-times However, they lied and it was ran times
Don't waste your time hereThey play price games to get you in the doorThe vehicle I was interested in was dirty inside, had body grease on the seats and smelled like BOThey got me in there on an Internet price, told me over the phone they'd talk price if we came in, then wouldn't come off it a dimeTold us "we have to pay the light bill somehow." WhateverIf you're going to do that just be up front and say we don't negotiate, all prices are fixedWhen I called him on it he became rude and condescendingApparently that's part of his game, too
I drove three hours and spent my Saturday afternoon wasting time with these people Shady!
Vehicle bought unknowingly with screw in tire
Chevrolet *** purchased from *** *** Dodge in Sparta, TNUpon purchase sales manager agreed to service vehicleService receipt shows that all fluids were topped off, oil changed, and, air checked and added to all tiresUpon leaving dealership approximately minutes after service completed light in dash was showing low tire pressureI got out of the vehicle and tire did not appear to be underinflatedDrove the vehicle home, checked the tire pressure which showed psi in tireExamined tire finding a screw in tireTook vehicle to local service center where I was told that tire could not be repaired due to location of screwHave spoke with *** *** numerous times regarding this issue without any type of resolution
Oil leak on new dodge ram 4th time in shop more than days
Oil leak found by dealers service on first oil change -rear main seal replaced still had oil leak took back oil pan and oil pan gasket was replaced took back for next regular oil change was told still had oil leak this time the rear main housing was replaced checked for oil leak after a couple od days later when got truck back put cardboard under truck for several days still had oil leak took truck back for the 4th time same problem as of now this time truck was taken to dealer on 5/2/this time they have had my truck days Went to dealer on 5/30/to check on truck still waiting on Chrysler to see what part that they are going to replace, haven't heard anything
I purchased my car on 4/28/and on 5/8/i had to bring it to the lot because of a knocking in the motor
I purchased my car on 4/28/and on 5/8/i had to bring it to the lot because of a knocking in the motortoday is 5/31/my car is still sitting with no repairsI was told on friday 5/26/that my car had been repaired and that they were waiting on the warranty inspector to come look at it and it would be ready to pick up on 5/30/the claim for my warranty was not filed until 5/23/and I dropped the car off for repairs on 5/8/i *** be making my second car payment in a week for a car I drove dayseverytime I call I get the run around and one lie after another
just purchased a dodge journey and was very pleased with our experience *** was our sales person and he was very friendly and helpful We have been long time customers of Bill Boruff
My yr old daughter traded in a car , car salesman told her they would pay off her other carThen because the paper work lady's daughter and mine had a falling out , they are causing her problems on her carNow she has to take this car back and will be months behind on the car they claimed they would pay offThey also run her all over for different paper work and her grandfather the co-signer...Each time still pretending the loans would go thruAccording to info online this is a scam...I will fileCSS form thru dodge and contact state attorney for reports on dealersAnd we get to pay over 1,in back car paymentsI will name all employees in my reports with screenshots of text messages from dealer to her
Hello my car was picked up to after being worked on by your shopA couple of the issues were repaired but not all of themsame thing happened last
IN APRIL I PURCHASED THE CAR BY JUNE IT WAS IN THE SHOP HAVING THE ENTIRE MOTOR REPLACED IN WHICH THE CAR WAS KEPT FOR OVER MONTHS THE CAR WAS SENT BACK TO THE DEALER 01/AND I JUST GOT IT BACK 02/THEY HAD THE CAR AGAIN FOR OVER A MONTH I RECEIVED THE CAR BACK WITH ONLY A COUPLE ISSUES THEY WANTED TO REPAIR DONE BUT ALL ISSUES WERE NOT REPAIRED
Dealer sprayed vehicle to cover severe rust Did no inspection or repair before selling the vehicle
On June 17, I purchased a GMC Denali from salesman *** *** at *** *** Chrysler in Sparta, TN On August 3rd when I returned home from errands I noticed that the rear rotor was smoking which is indicative of a brake issue so I had the vehicle towed to Hardy Chevrolet in Dallas, GA When I went to pick the truck up the mechanic took me to the lift to show me that the truck was severely rusted underneath and had been coated with an underspray to keep me from detecting it without it being on the lift Additionally that was what caused the brake problem was the fact that the calipers were commpletely rusted and locked on to the rotors He advised me that the truck was not in very good condition and that I would be making additional repairs very soon The repair from August was $and now I feel as though I am sitting on a ticking time bomb I did not buy a c