Bill Dodge Auto Group

When Mr. [redacted] first brought us the vehicle with his concerns we diagnosed it and recommended that he replace the turbo in the vehicle.  Mr. [redacted] declined this option and instead chose to have us replace the waste gate and external oil leaks happening with his vehicle.  We...

told Mr. [redacted] that this was not the recommended fix for his vehicle and the only way to fix it properly was to replace the turbo....again, Mr. [redacted] declined this repair.  Unfortunately his vehicle broke down again 2 weeks later due to the turbo not being fixed.  We offered to help Mr. [redacted] with a discount on the repairs and/or offered to try and trade him in to a new vehicle since his had over 200,000 miles on it.  Instead he opted to take it somewhere else for the repairs.  We do not feel that we misled Mr. [redacted] in any way and in fact were very up front with him the first time his vehicle broke as to what needed to happen (replace the turbo) to properly fix his vehicle.  He opted at that point to not take the necessary steps to properly fix the vehicle which unfortunately led to more severe mechanical issues rather quickly.

This situation has been resolved and customer has been cut a refund check for $203.  [redacted] (GM) will be contacting customer to ensure they received the check in the mail.

To whom it May Concern, Please be advised the Bill Dodge [redacted] satisfied the termination of Ms. [redacted]’s lease on 2016 [redacted] (vin. Ending: [redacted]) directly to [redacted] Motors Financial by check # [redacted] dated 9/15/2017 in the amount of: $1,654.20. Ms. [redacted] was further credited with checks # [redacted]...

and #[redacted] in the amounts of: $449.90 and $675.00.  Somehow between [redacted] and [redacted] there seems to have been issues with electronic funds withdrawal, as well as, posting to proper accounts and overall record-keeping. The fact is Bill Dodge has paid Ms. [redacted] additional sums in the amount of $675 above agreed responsibility at this point. (A case could be easily made that we have a claim for overpayment). This action at present is closed and shall remain.  Should Ms. [redacted] seek further action we shall reserve our right to counter-claim for overpayment in the amount of $675. Any further misunderstanding should be directed to [redacted] and Ms. [redacted]. Respectfully,dl [redacted] E. [redacted]General ManagerBill Dodge Auto Group – Westbrook** [redacted]
** [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[redacted]'s response when I asked him "will replacing the gasket fix my problem?" was "Yes." You did not urge me strongly to replace the entire turbo. In fact [redacted] explicitly told me that replacing the waste gate valve and replacing the gasket would fix the problem.  And finally your assertion that I refused to let you diagnose the problem after I had it towed to you is another absolute lie. I was shocked that you didn't diagnose it after I had it towed to you. Of course, it became clear to me that the reason you didn't want to diagnose the problem is that further digging would reveal that the issue was a failure of your "fix." You didn't reveal that you did no investigation until I pressed you for the audit trail of what you did to diagnose the failure that led to seizure. It was at that point that [redacted] finally admitted "The vehicle was never even brought into the shop the second time. After the tech discovered the motor was seized outside there is nothing to look into, it would have been throwing good money after bad." In other words you didn't do anything to diagnose. You just tried to start it. I did that, too. I didn't tow it to you so you could try and start it and then try to sell me a new car.  The shop that is fixing my car now has stated that they can see the gaskets you replaced were not seated properly and they are will to attest that this caused the further oil loss and seizure of the engine. They have also said that they are will to testify to such for any investigating body. You guys have consistently lied and misled. My next option here is small claims court and as much negative publicity as I can generate on social media.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 I have attached pictures and an email between the owner and myself. I asked many times for the dealer to please fix my door. The dealer refused until I went to social media with my concern. See email of from the owner stating he's not sure if he's willing to fix door or do GM warranty work on the fuel line because he was upset that I notified Revdex.com that they were doing dishonest business. After losing thousands of dollars in income letting this truck sit out of service I took the truck to a reputable body shop and had it fixed. The body shop explained that the door had been improperly buffed which caused the damage by Bill Dodge Auto Group.  The CEO of Bill Dodge did ask me what we could do to put this behind us. I told him that an apology from [redacted] and [redacted] for the way they treated me (threatened and verbally abused) would suffice. The door had been fixed and the fuel lines were going to be fixed by another local GMC dealer. He told me that this was an isolated incident and that he would not allow the two managers ([redacted] and [redacted]) to apologize for their inexcusable behavior. He went on to tell me that the CEO of a car dealership taking time out of his day where he could be doing more important things than call me should be enough to appease me. I asked him what I did to verbally abuse any of the employees at Bill Dodge and he said he wasn't sure. He said that [redacted] wrote the response to the Revdex.com and her job is to defend the dealer and he wasn't sure what facts she had to be able to start character profiling a customer who just wants the dealer to do the right thing. I offered to settle this with a simple apology from the two managers who treated me so badly. It seems that Bill Dodge doesn't believe in apologies when staff mistreats and bullies their customers.
Regards,
[redacted]

Mr. [redacted] was given ample opportunity to check out the vehicle that he ultimately purchased after switching from the one he initially came in to see.  Unfortunately simply "swapping" his current vehicle for a comparable V8 is not an option as he has owned his current truck since...

July and it is now considered a used vehicle and compensating him the $1700 for the difference in pricing between the V6 and the V8 (which he has also requested) is not an option either as the price he paid for the truck was reflective of the V6 pricing.Both the Salesperson and the Sales Manager have had several conversations with Mr. [redacted] about this and unfortunately we are unable to resolve his concerns to his satisfaction.  We are all very sorry for the misunderstanding but Mr. [redacted] paid the appropriate pricing for the V6 that he bought and was given the opportunity to check the vehicle out before purchasing.  We strive to meet and exceed our customers expectation and certainly never participate in unfair trade practices.  We are truly sorry that Mr. [redacted] is unhappy with his purchase but short of trading him out of it (at an expense to Mr. [redacted] for the depreciation in the vehicle) there is nothing more that we can do.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
It's very simple. Have the employees that attacked your customer apologize for their inappropriate behavior. [redacted] swore at me, called me names and scared my children. His behavior was inexcusable. [redacted] called me names and hung up on me because I wanted my truck fixed. Whether it was an isolated incident (as you claim) or if it is an ongoing issue, the employees owe myself and my family an apology.  Stop saying that there's no reachable solution when a simple apology is due.
Regards,
[redacted]

Although we are very sorry that Mr. [redacted] feels the way that he does about his truck and his experience we have addressed his concerns, fixed his pinched fuel line issue and exhausted all avenues that we have to make him happy.  He has become verbally abusive to the employees and...

unwilling to work with us any longer on a professional and productive way to resolve any further concerns he may have.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Bill Dodge is correct in their response in that there likely was an opportunity for me to go outside and view the vehicle before purchasing. However after being a loyal customer for over 10 years, purchasing my last 3 vehicles with the same salesperson and referring countless other customers I would have expected some type of notice that the vehicle did not match the specifications that I asked for nor did it match the previous vehicles I had purchased. Not one document in the sales process reviewed the specifications of the new vehicle nor did the sales representative ever mention the fact that the vehicle had a smaller engine than what I originally requested. After being told over the phone that this same issue happened to a customer a few months prior to my purchase, I would have thought that Bill Dodge would review and revise their sales process to be sure the Sales Rep reviewed all specifications of the vehicle with the customer before purchasing. After notifying them of the issue their was no apology for the mistake. The offer to rectify the situation was to trade my vehicle for a new vehicle. The trade-in value of my vehicle (with 1,500 miles) was $7,000 less than what I originally paid. I contacted several other area dealerships and I was offered trade-in values ranging from of $5,000 - $6,000 less than my original purchase price. It was then clear to me that Bill Dodge was trying to profit from the mistake. After explaining the issue to those dealerships and several sales reps they could not believe what had happened and felt that Bill Dodge should have offered the full purchase price of my vehicle in trade.
Regards,
[redacted]