Bill Ford Outdoor Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.Mr [redacted] has stated that he is unable to attend the new date of his rescheduled eventHowever, it should be noted that Mr [redacted] was given ample information that refunds cannot be provided for events that are rescheduled rather than canceledOn 3/14/2017, Mr [redacted] navigated the website and chose a listing for Harlem GlobetrottersDirectly on the checkout page he visited, it was stated, “All sales are finalThere are no refunds, exchanges or cancellationsIf the event is postponed, tickets will be honored for the rescheduled event.” Mr [redacted] was notified on 3/31/via email that his event was rescheduled to take place on 4/14/rather than on 4/11/2017.On 3/14/Mr [redacted] purchased tickets for Harlem Globetrotters on 4/11/This event was later rescheduled by the artist or venue for the new date of 4/14/Mr [redacted] was informed of this date change via email on 3/31/He has since indicated that he would no longer be able to attend, to which it should be noted that Mr [redacted] cannot receive a refund for rescheduled events per the agrepolicies at checkoutThe sales policies, including the “all sales are final” policy, are disclosed throughout the purchase processBelow the itemized breakdown of all order details on the checkout page Mr [redacted] viewed, it was stated, “All sales are finalThere are no refunds, exchanges or cancellationsIf the event is postponed, tickets will be honored for the rescheduled date.” Mr [redacted] was given ample information to notify him that we are unable to provide refunds for such occurrences.Mr [redacted] received his valid tickets via email on 3/16/for him to print and bring to his rescheduled event date of 4/14/It should be noted that prior to receiving this claim, we were in contact with Mr [redacted] and thoroughly addressed all of his concerns at that timeAs such, we consider this matter closedMr [redacted] is encouraged to contact a member of our customer service department if he has any further concerns.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.Once the customer selected the event they were interested in, Waitress, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketThe customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of the customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before customers are asked to enter any payment informationBelow this order summary, customers are notified in the Ticket Information portion of the site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” The customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on the site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderThe customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of business on the secondary marketplace, TFS and their affiliates are not affiliated with any artist or venue and does not own inventory; instead, TFS acts as an intermediary between customers and sellersAll prices listed on the site are done so by the individual seller, not TFS, based on their personal assessments regarding a range of factors including customer demandSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with the customer to address all of their concernsWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIf the customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.The site is completely user-driven meaning all order details are either selected or in-put by the customer themselvesThe checkout process provides customers with multiple opportunities to review the details of their ordersOn 7/12/at 3:PM CST, our customer placed one order for a production of the Grand Ole Opry taking place on 7/14/Our customer then placed a second order, two minutes later, for the same eventWhile placing both orders, our customer was initially prompted to select an event on the event listing pageOnce an event is selected, customers are taken to the ticket listing page, the top of which reiterates the event detailsAfter the listings were selected, our customer was brought to checkout pagePrior to submitting their order our customer was presented with an even more in-depth order summary stating the event details, price per ticket, and order totals in bold text before entering any payment informationCustomers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms; without having done this, no order can be placed on the siteCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, we act as an intermediary between customers and sellersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.We later received a dispute from our customer’s financial institution; although our customer has stated they qualify to receive a full refund, this should be noted as inaccurateThe terms, which our customer agreed to prior to checkout, clearly state, “If you dispute a charge and it is determined that the charge was valid and not the result of credit card or other payment fraud, we have the right to seek payment, including all associated fees, by whatever means necessaryWe may also mitigate our damages by relisting and selling the tickets that are the subject of the underlying payment dispute.” We addressed the claim, and the dispute was ultimately ruled in our favorAs such, our customer was refunded the appropriate amount as a result of their direct violation of our termsThis was clarified via email on 7/26/and 8/7/As we have fully addressed our customer’s concerns, they received the exact tickets which they selected prior to their event, and they were reimbursed the applicable amount, per our terms, we consider this matter closed.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.Our customer has stated that the site indicates being the official venue; this is inaccurateThe top of every event listing page clearly states, “We display secondary market ticketsNot affiliated with any box office or official website.” Once an event is selected, customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value.” Once our customer selected the ticket listing they desired for [redacted] , they were directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selectedOur customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to being asked to enter any payment informationBelow this total our customers are displayed the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellersAll prices listed on the site are done so by the individual seller, not the site, based on their personal assessments regarding a range of factors including customer demandSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concernsWe later received a dispute from their credit card regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favorIf our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, we consider this matter closed.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following informationOur customer placed their order on 4/21/At the time of placing their order, they were notified that “All sales are final” and were required to agree to the sales terms and conditions and proceeded to place their orderAs the site is user-driven, no order can be placed without the customer having agreed to thisDue to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not the site, based on their personal assessments regarding a range of factors including customer demandThis fact is stated throughout the checkout process with the notation on the top of every ticket listing page, “Prices set by sellers, may be over face-value[The site is] not owned by any venue.” Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer contacted us on 5/5/stating that they would no longer be able to attend their eventAt this time, we offered a courtesy resolution to recover the cost by reselling the tickets on the secondary marketOur customer accepted this and their valid tickets were delivered on 5/16/We discussed this matter further with our customer on 5/31/prior to their event on 6/28/resulting in sufficient time to list and sell their tickets.Our customer’s order was filed correctly, they agreed to the “all sales are final” policy, and they received their valid tickets prior to their event, which has since passed, with ample time to resellAs we have fully adhered to the sales terms and conditions, we consider this matter closedAny additional concerns our customer may have can be directed to our customer service department.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.Once our customer selected the event they were interested in, Jersey Boys, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationBelow this order summary, our customers are notified in the Ticket Information portion of our site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on our site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processedOur website is completely user-driven, meaning all order information is either selected or input directly by customers.Due to the nature of our business on the secondary marketplace, Ticket Fulfillment Services is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellersAll prices listed on our site are done so by the individual seller, not Ticket Fulfillment Services, based on their personal assessments regarding a range of factors including customer demandSince our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Ticket Fulfillment Services has been in contact with our customer and offered a one-time courtesy resolution in the interest of customer serviceOur customer has accepted this as an amicable resolution; as such, we consider this matter resolvedIf our customer has any additional concerns relating to their order, we welcome them to contact our customer service department Regards, Ticket Fulfillment Services

Complaint: I am rejecting this response because: Sincerely, John [redacted] This is a scam company who lies about everything to win They have the same scripted answer Enough complaints and the government will step in as they did with wisetronics who also sold defective items at above retail prices and would change the order without customers approval

Complaint: I am rejecting this response because: as I have already stated this company is misrepresenting themselves and it is obvious with the over complaints that are on the Revdex.com website Something needs to be done about this company and companies like them I, as well as the other people that complained, thought I was on the website for the actual venue As soon as I realized what was happening I tried to cancel right away but conveniently you can't contact anyone As I stated in my previous response I WILL ACCEPT NOTHING LESS THAN A FULL REFUND This company is ripping people off and the Revdex.com needs to stand up for us so they don't continue to do this It is very clear that this company is not reputable by all the complaints that have been received and it is very unfortunate that they have ripped off so many people.I am trusting that the company will do the right thing and refund my money and try to sell the tickets to some other poor unsuspecting victim.Your cooperation in this matter is greatly appreciated Sincerely, Teresa [redacted]

Thank you for your replyAs we clarified in our initial response, the site thoroughly discloses its operations on the secondary marketplace throughout the checkout processThis fact is stated on the home page, the top of every ticket listing page, and is further reiterated on the checkout page prior to submitting an orderAdditionally, our customer was required to select a checkbox agreeing to the statement, "I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value" prior to placing the order.Since customers are purchasing from individual sellers, once an order is placed we must adhere to the "all sales are final" policy which is agreed to by our customersIf our customer no longer wishes to own the tickets which were delivered shortly after the order was placed, they may relist the tickets on a site which facilitates that options for ticket holdersAs TFS and the site do not own inventory; rather tickets are owned and listed by professional sellers, we are unable to provide this resolutionFurther questions our customer may have can be directed to the customer service department.Regards,Ticket Fulfillment Services

Thank you for reaching out to us and bringing this matter to our attentionWe appreciate the chance to address Mr***’ concernsTicket Fulfillment Services (“TFS”) processes orders and provides customer service for a variety of online ticket marketplaces, and is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the secondary ticket marketplaces for which we are a provider own tickets—instead, the secondary ticket marketplaces facilitate transactions between ticket buyers and ticket sellersMr [redacted] has indicated that we, or our affiliate, set the price of tickets listed on the site; however, this is inaccurateAs a secondary marketplace, TFS and our affiliate sites do not own or generate ticketsRather, all tickets listed on the site are owned and priced by individual sellersThis means the seller selects a price based on a range of factors including customer demandThis also means the majority of any ticket sold on the affiliates site goes directly to the seller, not TFS or its affiliateMr [redacted] has also implied that his order total, including the service fee, was not presented prior to purchase; yet no order can be placed on our affiliate’s site without a complete breakdown of all pricing details having been presentedAfter Mr [redacted] selected the ticket listing he desired for Country Street Party, he was directed to the checkout pageHere customers are provided with an order summary that displays the event details, ticket location, and price per ticketMr [redacted] was prompted to provide an email address and continued to the checkout pageOn this checkout page Mr [redacted] was presented with a complete itemized breakdown of his order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationMr [redacted] was then required to agree to our terms and conditions and presented with the bold message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditionsI have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkoutNo order can be placed without the customer having agreed to thisDirectly below the check box, and above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your Credit Card will be charged $which includes ticket, service, and delivery fees" and which point Mr [redacted] proceeded to place his orderThough Mr [redacted] has indicated that the service fee as well as his order total was not presented sufficiently, every order placed on this site promptly displays all pricing detailsSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industryPrior to receiving this claim, we have been in contact with Mr [redacted] to thoroughly address this matterNevertheless, we have offered Mr [redacted] a resolution, stepping outside of the agreed upon terms, in the interest of customer serviceMr [redacted] accepted this offer and we have reached an amicable resolutionAs such, we consider this matter resolved and encourage Mr [redacted] to contact us with any additional concerns he may haveRegards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following informationOnce the customer selected the event they were interested in, Pink, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketThe customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of the customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before customers are asked to enter any payment informationBelow this order summary, customers are notified in the Ticket Information portion of the site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” The customer was required to select a check box signifying their agreement to these terms and the statement, “I agree to the sales terms and conditions listed aboveI understand that I am not purchasing directly from the venue box office and that tickets may be above face value.” For every order place on the site the customer’s order total is reiterated below this in large, bold textCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderThe customer then proceeded to select "Confirm & Place Order", at which time their order was processedThe customer has expressed concerns regarding the name on their tickets, to which we would like to clarifyAlthough our customer's tickets have an Estimated Ship Date of 5/22/2018, the name on the tickets represents the original purchaser that resold the ticketsThis information is carried over when tickets are resold on the secondary market and the tickets are completely transferableDue to the nature of business on the secondary marketplace, TFS and their affiliates are not affiliated with any artist or venue and does not own inventory; instead, the site acts as an intermediary between customers and sellersAll prices listed on the site are done so by the individual seller, not TFS, based on their personal assessments regarding a range of factors including customer demandSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.In addition to this current claim, the customer filed a dispute with their PayPal account regarding this orderWe have addressed this, and the dispute was ultimately ruled in the favor of TFSIf the customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, we consider this matter closed.Regards,Ticket Fulfillment Services

Thank you for reaching out to us regarding our customer's concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. As such, we are able to provide the following information. Although our customer has stated their tickets were... not delivered, this is inaccurate. On 5/2/2017 at 8:40 AM CST, our customer placed an order for tickets to a Matchbox Twenty and Counting Crows concert taking place on 9/27/2017. Their valid tickets were delivered immediately after this, at approximately 8:42 AM CST. This is the first we are learning of our customer's concerns as they have not contacted us directly. Nevertheless, our customer's tickets were re-sent to the email address on file on 8/14/2017 at 7:57 AM CST. As our customer's valid tickets have been delivered prior to their event on 9/27/2017, we consider this matter resolved. For any additional questions our customer may have, we encourage them to contact our customer service department to be directed to a customer service manager.Regards,Ticket Fulfillment Services

Complaint: I am rejecting this response because: Sincerely, David [redacted]

Complaint: [redacted] I am rejecting this response because:The seller never offered anything in the way of settlementWhat they did in sending me the tickets was what they were expected to doThe were just giving me"snow in December" and nothing in the way of conciliationI did list the tickets on [redacted] for Lenox, MA and got no responsesIn fact, I don't even know at this juncture is whether the concert went on as scheduledThe most important point is that this matter is that because of my emergency cancer surgery I was advised by my medical staff not to even consider attempting to drive to the performanceThis was a post-sale contingency which I feel is not covered by the corners of the contractWhat if a war or terroristic attack had occurred on the performance date, what if there was an epidemic, or the some of the major performers were unable to appear (thus, necessitating minor dancers to perform) would all of these contingencies not void the validity of the contract? I think notI think that equitable considerations must be taken into account hereAs it says in Equitable law, "Equity aids the Vigilant" I acted diligently as soon as I knew of the medical condition that afflicted me and I think any [redacted] would side with me on this issue Sincerely, L [redacted] F [redacted]

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following informationOur customer has stated they did not receive their tickets with sufficient time prior to their event; to this we would like to provide clarificationOur customer’s valid tickets were delivered via email on 6/10/at 9:AM CST before their event that evening at 7:PM CSTOur customer emailed us regarding the delivery of their tickets the morning of the event to which we replied to clarifying that tickets had been delivered via emailFurthermore, our customer was notified that tickets would likely become available in early June as an estimated delivery date was provided at the time of purchaseAs a secondary market, we do not own or generate ticketsTherefore, in some instances, a primary market may not release tickets until closer to the event date; as we have no affiliation with the primary issuer, such matters are outside of our purviewAs such, the terms and conditions which were agreed upon by our customer prior to checkout clarify, “In all cases, Vendor reserves the right to deliver tickets for any order as late as one (1) hour prior to the event” and “Delivery designations, such as "e-Tickets" or "Instant Download", do not constitute guarantees of delivery any sooner than the day of the event.” Due to the nature of the business on the secondary marketplace, TFS and the site do not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both partiesAs valid tickets were delivered prior to the event, we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim, we thoroughly discussed this matter with our customerAt this time, we offered a courtesy resolution, stepping outside of the agreed to terms, in the interest of customer serviceOur customer, however, declined this offerAs valid tickets were delivered to our customer prior to their event, we consider this matter closedAny additional concerns our customer may have can be directed to our customer service department.Regards,Ticket Fulfillment Services

Complaint: [redacted] I am rejecting this response because: Sincerely, Ren ***

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following informationThough this claim was submitted by Ms [redacted] , it should be noted that the order was placed by Ms [redacted] .Once the customer selected the ticket listing they desired for Metropolitan Opera – Der Rosenkavalier, they were directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selectedThe customer was prompted to provide an email address and continued to the checkout pageOn this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand sideThis breakdown detailed the price per ticket, all fees, and the total charge of $in bold text prior to entering any payment informationBelow this total customers are displayed the message, “Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD.” Customers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” The customer was then required to select a check box signifying their agreement to these termsDirectly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $which includes ticket, service, and delivery fees" at which time the customer proceeded to place their order.Due to the nature of business on the secondary marketplace, TFS is not affiliated with any artist or venue and does not own inventory; instead, TFS and their affiliates act as intermediaries between customers and sellersAll prices listed on the site are done so by the individual seller, not TFS, based on their personal assessments regarding a range of factors including customer demandSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.In addition to this current claim, the customer has filed a dispute with their credit card regarding this orderThis matter was addressed and the dispute was ultimately ruled in the favor of TFSIf the customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, we consider this matter closed.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.Once the customer selected the event they were interested in, The Illusionists, they navigated to the ticket listing pageThe top of this page clearly notifies customers, “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout processAfter customers select the ticket listing they desire, they are directed to the checkout pageHere, customers are provided with an order summary that displays the event details, ticket location, and price per ticketThe customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of the customer’s order including the price per ticket, all fees, and the total price of $1,was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before customers are asked to enter any payment informationBelow this order summary, customers are notified in the Ticket Information portion of the site that, “We are a resale marketplaceWe are not a box office or venueThis site is not owned by any venuePrice: Ticket prices may exceed face value.” Customers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” The customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderThe customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of business on the secondary marketplace, TFS nor their affiliates are not affiliated with any artist or venue and does not own inventory; instead, TFS and their affiliates act as intermediaries between customers and sellersAll prices listed on the site are done so by the individual seller, not TFS, nor their affiliates, based on their personal assessments regarding a range of factors including customer demandSince customers are purchasing tickets owned and listed by individual resellers, TFS must ensure that the policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with the customer to address all of their concernsIt should be noted that although an attempt was made to walk the customer through the checkout process, they declinedWe maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closedIn addition to this claim, the customer has claimed that their tickets were not sent to them until their initial contact with us; however, this is inaccurateThe customer placed their order on 10/17/and their valid tickets were sent via email on 12/2/The customer later inquired about their tickets on 3/30/2017; at that time, their tickets were promptly resent to the customer’s email address on fileIf the customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterWe appreciate the chance to address our customer’s concernsTicket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplacesTFS is not affiliated with any artist or venue and does not generate tickets as a primary box officeThis means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellersAs such, we are able to provide the following information.Although our customer has stated that they selected two tickets this is inaccurateThe site is completely user-driven meaning all order details are either selected or input by the customer during checkoutWhen on the site, our customer was prompted to select the event they were interested in and continued to the ticket listing pageOur customer then selected the listing they were interested in for the Lawn sectionEach listing discloses the price per ticket and the number of ticket available in correspondence to that listingOur customer was provided the opportunity to select a drop down box and adjust the quantity selectedOnce selected, a message appeared stating “Are you sure you want to add all tickets to your cart?” and selected the “OK” button to proceed to the checkout pageOur customer was prompted to provide an email address and select a delivery methodAfter a delivery method is selected, since methods vary in price, a new order total is calculatedA complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $was displayed in bold text on the left-hand side of the pageThis information was fully disclosed before our customers are asked to enter any payment informationOur customer was provided another opportunity to adjust the quantity selected in the drop down box displayed at this timeCustomers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are finalAll prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these termsCustomers are then prompted to select the "Review Order" button below these termsOnce selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their orderOur customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has claimed that no tickets were delivered; this is incorrectOur customer placed this order on 4/27/at 3:AM CST and all valid tickets were delivered to the email address on file at 1:PM CSTAs a courtesy, our customer’s tickets were re-sent on 4/28/at 7:AM CST prior to their event later that eveningAs our customer stated, in addition to this current claim, they filed a dispute with their credit card company regarding this orderWe have addressed this, and the dispute was ultimately ruled in our favor on 6/15/If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filedAt this time, we consider this matter closed though we have notated the order to be directed to a customer service manager should our customer have any further questions.Regards,Ticket Fulfillment Services

Revdex.com:I am happy that the complaint has been settledI appreciate that the company did the right thing. Please be aware that the website is difficult to maneuverI would recommend before placing an order that you call them. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is resolved
Sincerely,
Donna ***