Bill Miller Bar-B-Q

Jacksonkeller location got in line at 3:40pm didn’t leave until 4:18pm. They parked me during this time I’m just watching everyone leave. While sitting outside I notice this guy go in and out of the restaurant to his car twice on the phone. I finally got fed up with waiting and asked for the manager and what do you know he’s in the office and he’s the one that was going in and out to his car. He starts saying we didn’t forget about you and I’m going to give you more food. Wtf! I don’t want more food, if I wanted more food I would have ordered it. His lack of engagement in the restaurant is what caused this. As soon as I ordered the two 10 piece chicken strips they should have noticed and said we need to drop more but he’s not engaged and wondering around outside on his phone and in the office. When I get to the window they tell me 7 minutes and if I could park. This location use to be great and I use to frequent you guys at least 3 times a week. Lately once a month if that. Now I probably won’t be returning anymore. I guess that’s what happens when you allow $13 employees run a 4 million AUV good luck

Hello, I have a complaint about the 1-35 and Division store. I ordered over the phone and picked up curbside. I ordered at 12:31pm and got there at 7 minutes later. I sat in my car waiting for my food for 17 minutes. I called into the store to see what the hold up was as this is the third time this has happened. The girl on the phone asked my name and asked if there was an order for me, whatever the response was caused laughter. My food made its way out to me a few minutes later. A cold wild bill meal, chicken sandwich meal. 3 watered down drinks no ice it had melted by this time. The salad was fine, the ranch was room temp. The brisket on the wild bill was all fat, that had to be thrown away. The time before I waited 15 and 25minutes respectively.

Thank you for hearing me out, I hope that you will do something about the shotty service this Bill Millers has.

Emma j. Gahan
1067 Fitch
San Antonio, Texas 78211
[email protected]

At this time Bill Miller Bar-B-Q is still very willing to replace the two meals that we offered to [redacted] initially We would be more than happy to send him a gift card in the amount of $

Bill Miller Bar-B-Q SOUTH SANTA ROSA P.OBOX SAN ANTONIO, TEXAS 78283-(210)225-Revdex.com Corporate Office La Posada Drive Austin, TX ID [redacted] To Whom It May Concern: It is our company policy that we do not replace the tea mugs or tea jugs without a receiptIn the event that a customer does have his/or her receipt, we would replace the mug if they had purchased the mug or jug recentlyThis is due to the fact that they are not dishwasher safe and we cannot that the customer has not put the mug/jug in the dishwasher therefore breaking down the components that keep the seal from leaking, and the handle from breaking off, etcWe will make an exception in the case of [redacted] and send her a gift card in the amount of $to replace her productI will put the gift card in the mail and hope that this will resolve this issueSincerely, [redacted] Assistant Controller Bill Miller Bar-B-Q [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As an aside, I am not in the habit of making claims against companies and their products that are not warranted At no time was the tea jug placed in the dishwasher It was used as intended and simply failed I am also not in the habit of saving receipts for minor purchases Holding a customer hostage for such a receipt is ludicrous I appreciate receiving the $gift certificate even though it has the tenor of a rather back-handed mitigation effort Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I have went several time since working in the areaEvery time I have not been given satisfactory customer service and the quality of the food I received was not the same as the day before when I went and ordered the same exact orderAlso I was not asked to pull forward at that time eitherI would be more than happy to provide receipts of each transaction that I have received for the foodThere have been several times that I have had to request for them to make sure there were shrimp in the gumbo as well as clams in the chowderI appreciate the offer of the providing a refund but that is the least of my concern, obviously I have an income to afford to pay for my mealsMy concern is the lack of professionalism and courtesy from both the employees at the location and the experience from the corporate office personelRegards, [redacted]

Complaint: [redacted] I am rejecting this response because: as a customer, I was very professional in my tone of voice, the response on behalf of the organization and or company was not only dissatisfactory but did not apologize for the inconvience or frustrationI am a customer not an employeeThere should be a understanding that if a customer is already dissatisfied with the service to first apologize for the inconvience and fromt the previous response there was no apology for the behavior or services provided from both the location of the store and or the personell speaking on behalf of the company at the corporate officeWhile this shows more of an example of the attitude preceived from the customer service and coproprate personal communication to not only has there been an apology received, there is a back and forth communication regarding the customer serviceI would like to further escalate this complaint and will be writing to the location a written complaint, to bring to the attention of the actually owner, vp, ceo of the organizationI have a high level of customer service experience and regardless if you work at a fast food resturant, or a government organization, customer service is the first form of communication with not only customers but professionals as myselfI will share my concerns with families and friends regarding the response received on behalf of bill miller bbq incPlease adviseHave a great day!! Happy Monday!! Regards, [redacted]

Bill Miller Bar-B-Q SOUTH SANTA ROSA P.OBOX SAN ANTONIO, TEXAS 78283-(210)225-4461Revdex.com Corporate Office La Posada Drive Austin, TX 78752ID [redacted] To Whom It May Concern:It is our company policy that we do not replace the tea mugs or tea jugs without a receiptIn the event that a customer does have his/or her receipt, we would replace the mug if they had purchased the mug or jug recentlyThis is due to the fact that they are not dishwasher safe and we cannot that the customer has not put the mug/jug in the dishwasher therefore breaking down the components that keep the seal from leaking, and the handle from breaking off, etcWe will make an exception in the case of [redacted] and send her a gift card in the amount of $to replace her productI will put the gift card in the mail and hope that this will resolve this issue.Sincerely, [redacted] ***Assistant Controller Bill Miller Bar-B-Q [redacted]

Dear Mr [redacted] , I apologize for the food quality that you received at our location on I-on February 8th I will be happy to refund your total of $ The check has already been cut and it will go out in the mail tomorrow morning April 2, It is being mailed to [redacted] ***I did pass on your experience to the Director of Operations in Austin, and the situation is being addressed with both the managers and personnel that are working in the store We do appreciate your business Thank you, [redacted] Bill Miller Bar-B-Q [redacted]

Complaint: [redacted] I am rejecting this response because: I want my money for the items I paid forI paid for items did not receive themThis company stole from me and my familyIt is quite sad that a huge company takes advantage of its customers like this Their email incorrectly states I want both product and a refundI DO NOT want a replacement I simply want a refund

*** *** contacted the store on July 23,2014, to inform them that two of his three chicken sandwich combos were missing french fries. As you can see from the attached email that he sent to our corporate office
they attempted to rectify the situation promptly at that time and offered to replace both of those meals which was a value of $11.25. *** *** is asking for us to also compensate him for the 3rd meal which was complete and there was nothing wrong with it. After receiving *** ***'s email, the *** ** *** in ***, **, *** ***, called *** *** and also offered to replace his two meals to which *** *** refused. Please let me know if you need anymore information on this complaint.
Thank you,
*** ***
*** *** ***
*** ***

Dear Ms***,We have received your complaint that you filed with the Revdex.com about your visit to the Laguna Madre Seafood Restaurant on January 21, I apologize for any rudeness that you encountered on your visit I did speak to the managers at that location, who
did verify that they did ask you to pull up because there was a wait on your order and that you refused Your ticket shows that you purchased a piece chicken strip meal for $ We cook our chicken strips to order at Laguna Madre, as it is not a seafood item Our company policy is that when an order is not ready, we will ask our customers to pull up while the fresh product is being made and then bring it to your car when it is ready For the cooking and packaging of chicken tenders the wait time is approximately minutes I am sorry that you do not agree with this policy I see that in your complaint that you state you purchased shrimp gumbo as well, but there is no transaction for that order You also state in your complaint that you spent $30, of which you only spent $ I will be happy to send you a gift card in the amount of your transaction for $5.36, but please be aware that in the future if you order the chicken strips there will be a wait and you will be asked to pull forward We do appreciate your business.Thank you,*** ***Bill Miller Bar-B-Q###-###-#### us why here

After speaking to all the individuals involved, we feel that the customer is the one that was unprofessional That being said, we have still offered to refund the money for her order At this time she has declined that offer, so we do not feel the need to pursue this further

At this time Bill Miller Bar-B-Q is still very willing to replace the two meals that we offered to [redacted] initially.  We would be more than happy to send him a gift card in the amount of $11.25.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   As an aside, I am not in the habit of making claims against companies and their products that are not warranted.  At no time was the tea jug placed in the dishwasher.  It was used as intended and simply failed.  I am also not in the habit of saving receipts for minor purchases.  Holding a customer hostage for such a receipt is ludicrous.  I appreciate receiving the $5 gift certificate even though it has the tenor of a rather back-handed mitigation effort.  
Regards,
[redacted]

Dear Mr. [redacted],
I apologize for the food quality that you received at our location on I-35 on February 8th.  I will be happy to refund your total of...

$9.00.  The check has already been cut and it will go out in the mail tomorrow morning April 2, 2014.  It is being mailed to [redacted]. I did pass on your experience to the Director of Operations in Austin, and the situation is being addressed with both the managers and personnel that are working in the store.  We do appreciate your business.
Thank you,
[redacted] Bill Miller Bar-B-Q [redacted]

Bill Miller Bar-B-Q 430 SOUTH SANTA ROSA P.O. BOX 839925 SAN ANTONIO, TEXAS 78283-3925 (210)225-4461Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752ID [redacted] To Whom It May Concern:It is our company policy that we do not replace the tea mugs or tea jugs without a receipt. In the...

event that a customer does have his/or her receipt, we would replace the mug if they had purchased the mug or jug recently. This is due to the fact that they are not dishwasher safe and we cannot that the customer has not put the mug/jug in the dishwasher therefore breaking down the components that keep the seal from leaking, and the handle from breaking off, etc. We will make an exception in the case of [redacted] and send her a gift card in the amount of $5.00 to replace her product. I will put the gift card in the mail and hope that this will resolve this issue.Sincerely,[redacted]Assistant Controller Bill Miller Bar-B-Q[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Bill Miller Bar-B-Q...

430 SOUTH SANTA ROSA P.O. BOX 839925 SAN ANTONIO, TEXAS 78283-3925 (210)225-4461
Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752
ID [redacted]
To Whom It May Concern:
It is our company policy that we do not replace the tea mugs or tea jugs without a receipt. In the event that a customer does have his/or her receipt, we would replace the mug if they had purchased the mug or jug recently. This is due to the fact that they are not dishwasher safe and we cannot that the customer has not put the mug/jug in the dishwasher therefore breaking down the components that keep the seal from leaking, and the handle from breaking off, etc. We will make an exception in the case of [redacted] and send her a gift card in the amount of $5.00 to replace her product. I will put the gift card in the mail and hope that this will resolve this issue.
Sincerely,
[redacted]
Assistant Controller Bill Miller Bar-B-Q
[redacted]