Bill Miller Bar-B-Q

Complaint: [redacted]I am rejecting this response because: as a customer, I was very professional in my tone of voice, the response on behalf of the organization and or company was not only dissatisfactory but did not apologize for the inconvience or frustration. I am a customer not an employee. There should be a understanding that if a customer is already dissatisfied with the service to first apologize for the inconvience and fromt the previous response there was no apology for the behavior or services provided from both the location of the store and or the personell speaking on behalf of the company at the corporate office. While this shows more of an example of the attitude preceived from the customer service and coproprate personal communication  to not only has there been an apology received, there is a back and forth communication regarding the customer service. I would like to further escalate this complaint and will be writing to the location a written complaint, to bring to the attention of the actually owner, vp, ceo of the organization. I have a high level of customer service experience and regardless if you work at a fast food resturant, or a government organization, customer service is the first form of communication with not only customers but professionals as myself. I will share my concerns with families and friends regarding the response received on behalf of bill miller bbq inc. Please advise. Have a great day!! Happy Monday!! Regards,[redacted]

Complaint: [redacted]I am rejecting this response because: I have went several time since working in the area. Every time I have not been given satisfactory customer service and the quality of the food I received was not the same as the day before when I went and ordered the same exact order. Also I was not asked to pull forward at that time either. I would be more than happy to provide receipts of each transaction that I have received for the food. There have been several times that I have had to request for them to make sure there were shrimp in the gumbo as well as clams in the chowder. I appreciate the offer of the providing a refund but that is the least of my concern, obviously I have an income to afford to pay for my meals. My concern is the lack of professionalism and courtesy from both the employees at the location and the experience from the corporate office personel. Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I want my money for the items I paid for. I paid for items did not receive them. This company stole from me and my family. It is quite sad that a huge company takes advantage of its customers like this.  Their email incorrectly states I want both product and a refund. I DO NOT want a replacement.  I simply want a refund.