Bill Pierre Parts Service

Thank you for sending us this to review, I? connected? with Mr [redacted] by phone and also spoke to our Service ManagerWe have arranged a time for Mr [redacted] to bring the vehicle back in so we can have the performance chip added back to his truck If anyone has additional questions please let me knowI can be reached at [redacted] @PierreFord.com or by phone at 206-892- ? Regards, ? Luk

Complaint: [redacted] I am rejecting this response because: I shouldn't have to pay for anything because I paid 1,to have my car repaired and I received it with mold in it and the car wasn't operating the way it should have been besides they should have taken care of it in the beginning Then I wouldn't be complaining!Sincerely, [redacted]

The vehicle was on our lot for an extended period of time because we were awaiting payment for the repairs we performedWe never represented that it would be stored indoors nor was that ever requeasted by Mrs [redacted] After additional inspection and as can be seen by the photo's attached, it is clear that the vehicle has long term water leak issues that Mrs [redacted] is aware ofMrs [redacted] needs to pick her vehicle up soon or we will have no choice but to have it impounded If anyone would like more information please contact me directly at [redacted] or by email at [redacted] PierreFord.com Regards, Luk B [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Dear MrB [redacted] No one Ever called me or told me there was mold in my car before I picked it upWhen I went in to the shop Sundie whispered in my ear "you have mold in your car." There are documented health problems with mold and you and your employees don't seem to care what happens to your customersNow as to this leak you refer to I have never seen a leak in my car and I believe you know that! All I can see is that you don't want to take ANY responsibility for my car while it was in your careYou know exactly what you're doing and you need to stop playing gamesFace facts you ruined my car! Now it's a health hazard!! Thank you [redacted] The Following Is a website explaining the health hazards of mold http://articles.mercola.com/sites/articles/archive/2011/09/03/molds-making-you-i...⇄

Thank you for sending us this concern to reviewMrs [redacted] had the work performed by our service department and did have to leave the vehicle with us while until she was able to pay for those servicesDuring that time we kept the vehicle secured in our fenced lot but never represented that it would be housed indoorsWe are happy to have the vehicle detailed or the battery replaced but those costs would be her responsibility She can contact us directly to arrange those services if she would like them done or she needs to make arrangements to have the vehicle picked up and removed Regards, Luk B [redacted]

Complaint: ***I am rejecting this response because:
To whom it may concern:I wasn' t able to answer Bill Pierre's Ford's reply because I was down in *** and wasn't ableto get back and speak to the Technician at*** *** *which is a Revdex.com accredited repairfacilityI was able to speak with him today, and got the information that allows me to reply
I disagree with several statementsPaul Stold me twice once when he called me,and again when I came in to pick up mu rangerHe said, that the mechanics had to bleed theABS module on the benchThis is impossible.In regards to your statement that you had to bleed the HCU module twiceI spoke to thetechnician at *** *** (which is a Revdex.com accredited repair facility) and he said that bleedingthe HCU twice was unusual.Your invoice was for $and your explanation that you had bleed the HCU twicedoesn't add upWhat happened is you saw a chance to gouge me for $ when I found Ihad a bad caliper.The estimate from Horizon ford to replace the front calipers, add brake fluid, and repackthe front wheel bearings is $So you owe me $444.38.Sincerely,*** ***

To whom it may concern: I want to appeal your decision to close my caseMy case is not about getting a better price for work on my truck it's about me getting ripped off by Pierre Ford. I was doing my brakes on a Ford RangerI found one of my calipers was bad I was unable to replace
the caliper so I had my Ranger towed to Pierre Ford This was on July 24th 2015.They replaced both calipers and both bearing seals. I was told by Paul S*** that they had to remove the ABS HCU (hydraulic control unit) in order to bleed the brakesThis was not true it was a lieThey charged me $to bleed my brakesI went to *** *** a Revdex.com accredited facility and got an estimate for what it would cost to replace the two calipers and bleed the brakes*** said to do the same work would have cost me $In addition, the mechanic at *** told me that you can't bleed the ABS HCU by removing it and bleeding it on the bench. I was told that to bleed the ABS HCU you hook it up to a computer a diagnostic scan tool and you enter bleed and the diagnostic scan tool bleeds the systemI've enclosed the brake system bleeding procedures from *** *** What I want is my money back $plus the pro-rated sales tax
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Thank you for sending this information to reviewI reviewed the history and spoke to the parties involvedMr*** had his Ford Ranger towed in late July after he attempted a front brake overhaul at homeWhen the truck arrived he had all the brake parts in boxes inside the cab with no brake fluid in the systemAfter examination we found front brake calipers had come out causing all the brake fluid to bleed out of the systemBoth Calipers were damaged beyond repair and we also found the front wheel bearings loose and lubricated incorrectlyWe had to replace calipers and remove Rotors to repack wheel bearings correctly and installed new grease sealsNowhere in the work invoice or in the conversations did we indicate we had to bench bleed the hydraulic control unitIn fact the work order stated "using IDS (Integrated Diagnostic System)/ Bleed ABS HCU (Hydraulic Control Unit)" Then we had to bleed out the system twice to get all the air out after the first road testWe were recently contacted by *** about Mr*** complaint with them and after explaining the scenario to *** understanding the condition of the truck they understood why all the labor chargesIf anyone would like additional information please let us knowRegards, Luk B*** General Manager Bill Pierre Ford

Thank you for sending this information to reviewI reviewed the history and spoke to the parties involvedMr*** had his Ford Ranger towed in late July after he attempted a front brake overhaul at homeWhen the truck arrived he had all the brake parts in boxes inside the cab with no brake fluid in the systemAfter examination we found front brake calipers had come out causing all the brake fluid to bleed out of the systemBoth Calipers were damaged beyond repair and we also found the front wheel bearings loose and lubricated incorrectlyWe had to replace calipers and remove Rotors to repack wheel bearings correctly and installed new grease sealsNowhere in the work invoice or in the conversations did we indicate we had to bench bleed the hydraulic control unitIn fact the work order stated "using IDS (Integrated Diagnostic System)/ Bleed ABS HCU (Hydraulic Control Unit)" Then we had to bleed out the system twice to get all the air out after the first road testWe were recently contacted by *** about Mr*** complaint with them and after explaining the scenario to *** understanding the condition of the truck they understood why all the labor chargesIf anyone would like additional information please let us knowRegards, Luk B*** General Manager Bill Pierre Ford

The vehicle was on our lot for an extended period of time because we were awaiting payment for the repairs we performedWe never represented that it would be stored indoors nor was that ever requeasted by Mrs ***After additional inspection and as can be seen by the photo's attached, it is clear that the vehicle has long term water leak issues that Mrs*** is aware ofMrs*** needs to pick her vehicle up soon or we will have no choice but to have it impounded
If anyone would like more information please contact me directly at *** or by email at ***PierreFord.com
Regards,
Luk B***

To whom it may concern: I want to appeal your decision to close my caseMy case is not about getting a better price for work on my truck it's about me getting ripped off by Pierre Ford. I was doing my brakes on a Ford RangerI found one of my calipers was bad I was unable to replace
the caliper so I had my Ranger towed to Pierre Ford This was on July 24th 2015.They replaced both calipers and both bearing seals. I was told by Paul S*** that they had to remove the ABS HCU (hydraulic control unit) in order to bleed the brakesThis was not true it was a lieThey charged me $to bleed my brakesI went to *** *** a Revdex.com accredited facility and got an estimate for what it would cost to replace the two calipers and bleed the brakes*** said to do the same work would have cost me $In addition, the mechanic at *** told me that you can't bleed the ABS HCU by removing it and bleeding it on the bench. I was told that to bleed the ABS HCU you hook it up to a computer a diagnostic scan tool and you enter bleed and the diagnostic scan tool bleeds the systemI've enclosed the brake system bleeding procedures from *** *** What I want is my money back $plus the pro-rated sales tax
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Thank you for sending us this to review, I connected with Mr*** by phone and also spoke to our Service ManagerWe have arranged a time for Mr*** to bring the vehicle back in so we can have the performance chip added back to his truck
If anyone has additional questions
please let me knowI can be reached at ***@PierreFord.com or by phone at 206-892-
Regards,
Luk

Complaint: ***I am rejecting this response because: I shouldn't have to pay for anything because I paid 1,to have my car repaired and I received it with mold in it and the car wasn't operating the way it should have been besides they should have taken care of it in the beginning Then I wouldn't be complaining!Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Dear MrB***
No one Ever called me or told me there was mold in my car before I picked it upWhen I went in to the shop Sundie whispered in my ear "you have mold in your car." There are documented health problems with mold and you and your employees don't seem to care what happens to your customersNow as to this leak you refer to I have never seen a leak in my car and I believe you know that! All I can see is that you don't want to take ANY responsibility for my car while it was in your careYou know exactly what you're doing and you need to stop playing gamesFace facts you ruined my car! Now it's a health hazard!!
Thank you
*** *** The Following Is a website explaining the health hazards of mold http://articles.mercola.com/sites/articles/archive/2011/09/03/molds-making-you-i...⇄

Thank you for sending us this concern to reviewMrs[redacted] had the work performed by our service department and did have to leave the vehicle with us while until she was able to pay for those servicesDuring that time we kept the vehicle secured in our fenced lot but never represented that it
would be housed indoorsWe are happy to have the vehicle detailed or the battery replaced but those costs would be her responsibility
She can contact us directly to arrange those services if she would like them done or she needs to make arrangements to have the vehicle picked up and removed
Regards,
Luk B[redacted]

Complaint: [redacted]I am rejecting this response because:
To whom it may concern:I wasn' t able to answer Bill Pierre's Ford's reply because I was down in [redacted] and wasn't ableto get back and speak to the Technician at[redacted]which is a Revdex.com accredited repairfacilityI was able to speak with him today, and got the information that allows me to reply
I? disagree with several statementsPaul Stold me twice once when he called me,and again when I came in to pick up mu rangerHe said, that the mechanics had to bleed theABS module on the benchThis is impossible.In regards to your statement that you had to bleed the HCU module twiceI spoke to thetechnician at [redacted] (which is a Revdex.com accredited repair facility) and he said that bleedingthe HCU twice was unusual.Your invoice was for $and your explanation that you had bleed the HCU twicedoesn't add upWhat happened is you saw a chance to gouge me for $ when I found Ihad a bad caliper.The estimate from Horizon ford to replace the front calipers, add brake fluid, and repackthe front wheel bearings is $So you owe me $444.38.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
?
Dear MrB[redacted]
No one Ever called me or told me there was mold in my car before I picked it upWhen I went in to the shop Sundie whispered in my ear "you have mold in your car." There are documented health problems with mold and you and your employees don't seem to care what happens to your customersNow as to this leak you refer to I have never seen a leak in my car and I believe you know that! All I can see is that you don't want to take ANY responsibility for my car while it was in your careYou know exactly what you're doing and you need to stop playing gamesFace facts you ruined my car! Now it's a health hazard!!
Thank you
[redacted]? The Following Is a website explaining the health hazards of mold? http://articles.mercola.com/sites/articles/archive/2011/09/03/molds-making-you-i...⇄ /> ?

The vehicle was on our lot for an extended period of time because we were awaiting payment for the repairs we performed. We never represented that it would be stored indoors nor was that ever requeasted by Mrs [redacted]. After additional inspection and as can be seen by the photo's attached, it is clear that the vehicle has long term water leak issues that Mrs. [redacted] is aware of. Mrs. [redacted] needs to pick her vehicle up soon or we will have no choice but to have it impounded.  
If anyone would like more information please contact me directly at [redacted] or by email at [redacted]PierreFord.com.
 
Regards,
Luk B[redacted]