Bill's Saw Shop

the clients repair has been complete today , homeowner is happy with the work and still owes us that he said he will pay us now

Ms***,After extensive review It has been determined that you were presented with a replacement proposal of the existing roofing products (Insulated Metal Roofing) and due to your budget requirements you oped out of that proposalYou accepted the proposal to put an asphalt torch modified roof system on the trailer In the process of removing the existing metal roof on the trailer we uncovered the fact there was zero decking installedThis included a large cost as to which you were very reluctant to coverWe did everything in our power to try to keep the cost factors to this project as low as possible for youAll work orders on this project reflect a Black Modified Roof System in my system as top which we installedIt is my understanding that we have been to the site to complete a small punch list for the wood you felt needed addressedAt this time in efforts to satisfy your complaint I am willing to coat your roof system with an approved product that will leave a white finish to to roof and provide minor help with radiant heat in the homePlease let me know if this will solve our differences

Complaint: ***
I am rejecting this response because: my roof is ruined inside out and now I'm being threatened and collectionsIt's amaxing how a company can get away with this mess and not even my storage shedBRING IT
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will credit there account for the $120! The job required plywood the Insurance company didn't pay for and that is why there was an extra charge of $Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.
Regards,
*** ***
I spoke with the GM on yesterday from Roof Max and he confirmed that he did not have a signed written contractThis is the reason he is providing us with a full refund

We spoke with *** *** came up with a game plan to deliver his shingles and place his dumpster! He was very happy with the out come

Just spoke to Mrs*** we have agreed to release her lien and the balance owed will be considered paid in fullShe will fix the exterior wood problems and the interior problems herselfWe both agreed to consider this complaint satisfied

We at Roofmax take every complaint with great concern! We have never heard back from *** *** about her work not being completed until this complaint was madeWe did credit her account and sent her a revised invoice with the amount being $credited to her balance due and that is what
State Farm paid for the work that we did not perform sent 12-She stopped payment on a signed agreement she made with us before her roof was built agreeing to a non interest payment plan for her amount due Roofmax that was executed and she signed it on 7-28-This complaint was made right after she stopped payment on her monthly installmentThank you!

Release is being sent to the customer and the salesman was told not to stop by or call the customer any more! Thank you

As I stated in my first response as well as I stated to your son, I certainly wanted the time to review all the notesAt no point in time did I tell your son when I spoke with him that my position would not change. I have had the time to review your file and It is determined that YES the flat roof was removed and replaced by us mistakenly, 99% of the time we replace all roofing slopes on homes wile we are thereThis was an over sight from the onsite production team and lack of communication from the sales team to productionFor this I do apologize and have adjusted the bill accordinglyPlease have you cable / phone provider either contact my office or repairs completed as needed and I will gladly pay them to do soAs far as the broken driveway, My position will not waive on thisWe have no control over the integrity of existing drivewaysAs a homeowner that is having to replace their roof, this is one of the tangible liabilities that my occur when having material delivered to your home. A small portion of your final bill included rotten wood that was not covered under your claim and you will be responsible for these costPlease be expecting the revised invoice in your mail withing the next days.Please know I take each and every client and project very seriously, in the projects complete last year we have had very few complaintsUnfortunately your project there are a few billing issues and production problems I feel could have been avoidedI am taking the necessary steps to correct these problemsI personally am not in the home office a lot of the timeI travel between locations (*** *** *** *** *** *** *** ***) I responded to this madder the very day I was made aware of any problems and will continue to be available throughout this process of correcting all issuesI'm not sure where the communication breakdown went between your son and I, I simply asked for a day to be able to review all issuesAt no point did I say you would be responsible for everything.Thank You *** *** CEORoofMax Corp

we have spent in labor and materials , we have only received $2,We called her a few days ago and she does not want to pay us or cooperate with usShe wants her roof fixed and we want our moneyWe will be sending this to our attorney unless we can come to a meeting of the mindsWe had our collection person contact her days ago to see if we could work something out and she hung up on us We are owed $10,

we have refunded the payment that the homeowner gave us for the repair in light of the Revdex.com complaint due to the amount of rain in tampa we had a backlog of roof repairs that needed to be donewe have released the homeowner and roofmax from the contract and any further obligation

Complaint: ***
I am rejecting this response because:I NEED TO KNOW WHAT HE'S GOING TO DO TO RESOLVE THIS MATTERI WILL EXPECT TO HEAR BACK FROM HIM BY MONDAY 6/8/
Regards,
*** ***

We will fix her roof if she comes up with the insurance portion that was paid to her last year $9152.28! She has only given us to date $of the $that the insurance company paid her leaving a balance of $not including the flat portion of the roof that was
completed for a total job amount of $12,It has been over a year since this was built and she has not wanted to pay us! The last time we spoke to her was a year ago until now and she needs repair done

Mr***, in your response you failed to mention a few
important things. First, myself and my
son contacted your office at least four times starting approximately March 23,
by phone to dispute the final invoice.
You never responded to our calls.
Finally, I sent a certified letter to your office dated April 10,
that outlined my complaint. In the
letter I requested a response within days.
You finally called my son and left him a voice mail on May 20th
as you stated. He was traveling abroad
and was unable to immediately return your call.
However, you did not try to call me.
Furthermore, you still have not responded to the certified letter. When my son returned to Florida, he returned
your call and did speak with you. My son
had to inform you that there was a complaint letter, which you were unable to
locate. My son kindly asked that you
find the letter then call him back.
Instead, you asked him what the problem was. After briefly explaining the complaint, you immediately
and unequivocally refused responsibility for anything. Again, he asked that you read the letter that
specifically details the complaint in hopes that you would have a better
understanding of the situation and provide a fair resolution. You stated you will get to it the next morning
as you have other things to do, but you’re
position would not change; I would be responsible for everything. Also, the flat roof is NOT
attached to the main roof at all. And,
the driveway was in good condition prior to the job starting. The contract even notes that there is not
existing driveway damage. The driveway is
broken because the driver of the truck obviously drove off of the side of it You’re responsible for the negligence of
those you hire Mr***, not me or my insurance
Regards,
*** ***

Spoke to *** *** we have agreed to give her a full refund and she will agree to let the Revdex.com know she is completely satisfiedThank you!