Due to approximately month of spotty or NO internet service, I had requested that Watch provide a full month's credit to us in the amount of $ I've had Watch service for several years, with nothing but problems, terrible customer service, and attitudes when I'd call to get helpThis past month, they had a huge issue where the majority of our area had no service most of the time;or if it came up, we'd had just spotty service that would not stay upThe representatives and techs just wouldn't give any help, saying everyone was experiencing, and too bad for you kind of answersThey could not tell us when it would be fixed whenever I'd call to see what progress was happeningFinally the billing representative explained it was due to another Company putting up equipment that exceeded regulations that was interfering with Watch Customers' service! So what were Watch customers supposed to do? She had no answers to thatJust answered that they were hoping the Company would take th
I am getting very poor (slow) internet serviceI need this for my job I called technical support on 8/28/at 8pm because the internet was downThey told me that lightening had struck their equipment and it was downSo then I called again on 8/30/at 8:45am because my internet was still running very slowI was told that everything was working ok but they would change my frequencyThat hasn't helped at allIt's taking over miutes to download a 16mb file that I need for workWe experience this issue with all of our devicesExample even when we don't hav any computers turned on we are unable to get the internet via wifi on our IphonesI bought a new wifi router about a month and a half ago (the brand that Watch tv uses) and it was working fine until after the 28th of AugustI had some problems with the internet earlier this summer and they were able to fix itThey replaced most of their equipment and one of my ethernet cablesAfter that it was working good but now
Watch Communication has consistently failed to provide the services agreed upon and paid forOut of the past days, our internet has been out for minutes or more for at least daysFrequent calls to tech support of the past year or so has revealed that management is aware that the equipment is inadequate and not functioning yet management refuses to repair and make amendsWhen calling the office regarding bill reduction or credit for services lost we are told they will compensate once the issues are resolved which at this point has been well over a yearToday 9/14/we have been without internet service since approx 8:pm 9/12/The company has no idea when service will be restoredPrior to equipment changes at Watch Communications approx 3-months ago, service was betterNow after the "upgrade to better, faster, cheaper service" we are not running slower and with many disruptions and outagesThis is not isolated to our home, it is are wide affecting, for u
they re unable to get me a bill to my email then send me late notices screwing up my credit im at the point I consider this as harassment roughly months ago I hade them remove my email and give me a new one I was getting nothing put spam I requested they send me my bill to the new email that's how I wood receive it before by email well I never got it! so I contacted them I was told I hade too login to there smart all attempts led too username and password incorrect after multiple phone still never straighten that issue out same thing with billing called them dozens of time too straighten it out now I find out after all the past due notices from not getting a bill has lowered my credit rating its been nothing but a royal pain and over all harassment for me I have better things too do then try to make them fix this why why why can no one there do there job I would just like a bill sent too me so I know what I owe them I could never have imagined it would go on this long
Description: Constituent has an issue with his internet provider, Watch CommunicationsHe says that he has been paying for internet service but cannot get serviceThe constituent says that he has contacted the company multiple times about the lack of service but they only give him excuses and keep giving him the run around
I have had issues with my internet service EVERY DAY for monthsThey refuse to fix the issue or credit my bill I have had ongoing issues with my internet service lagging, or not working at all for monthsI am forced to use WATCH TV as a provider due to the apartment complex I live inI have complained on a regular basisI am forced to pay my bill every month for a service that I am not getting It is costing me data on my phone plan, because I cant even connect my phone to my internet most daysThey do not return my calls, and I constantly get the run aroundmonths of paying full price for a service that only works about 35% of the time!
I believe if this company had a larger foot print, it would win worst company in AmericaI recognize this is a self-limiting observation as it will never be large enough to receive this distinction, but it easily is the worst company in AmericaThe internet products offered promise speeds of a given level of performance, however it is never deliveredService interruptions occur on a daily basis, if not more frequentService technicians are constantly critical of their predecessor and freely share what a bad job "the last guy" didAfter dozens of service calls and promised solutions, services still do not workCustomer support is rude, hangs up on callers, credits for blacked out periods rarely happen (even if customer service takes full blame for the problems on behalf of the company)I cannot think of a single positive thing to say of this entity, avoid them unless you absolutely have to obtain their services and have literally no option
Due to approximately month of spotty or NO internet service, I had requested that Watch provide a full month's credit to us in the amount of $
I've had Watch service for several years, with nothing but problems, terrible customer service, and attitudes when I'd call to get helpThis past month, they had a huge issue where the majority of our area had no service most of the time;or if it came up, we'd had just spotty service that would not stay upThe representatives and techs just wouldn't give any help, saying everyone was experiencing, and too bad for you kind of answersThey could not tell us when it would be fixed whenever I'd call to see what progress was happeningFinally the billing representative explained it was due to another Company putting up equipment that exceeded regulations that was interfering with Watch Customers' service! So what were Watch customers supposed to do? She had no answers to thatJust answered that they were hoping the Company would take th
They advertise high speed internet and the interenet the provide, when it is working, is not high speed
I'm constantly losing internet service or the speed is so slow, I can't do anything on my computerI live in a rural area and they know it and use the lack of other providers to their advantageThey constantly try to say the problem is on my end, when it's notI'm tired of paying for a service that is unreliable and misadvertised
Description:
Constituent has an issue with his internet provider, Watch CommunicationsHe says that he has been
paying for internet service but cannot get serviceThe constituent says that he has contacted the
company multiple times about the lack of service but they only give him excuses and keep giving him the
run around
they re unable to get me a bill to my email then send me late notices screwing up my credit im at the point I consider this as harassment
roughly months ago I hade them remove my email and give me a new one I was getting nothing put spam I requested they send me my bill to the new email that's how I wood receive it before by email well I never got it! so I contacted them I was told I hade too login to there smart all attempts led too username and password incorrect after multiple phone still never straighten that issue out same thing with billing called them dozens of time too straighten it out now I find out after all the past due notices from not getting a bill has lowered my credit rating its been nothing but a royal pain and over all harassment for me I have better things too do then try to make them fix this why why why can no one there do there job I would just like a bill sent too me so I know what I owe them I could never have imagined it would go on this long
The consumer gets his Internet service from Watch Communications but he Internet has been off for one
weekThe supplier tells him a cellphone company's equipment that has been installed is causing
interference with his InternetNo atty
I am getting very poor (slow) internet serviceI need this for my job
I called technical support on 8/28/at 8pm because the internet was downThey told me that lightening had struck their equipment and it was downSo then I called again on 8/30/at 8:45am because my internet was still running very slowI was told that everything was working ok but they would change my frequencyThat hasn't helped at allIt's taking over miutes to download a 16mb file that I need for workWe experience this issue with all of our devicesExample even when we don't hav any computers turned on we are unable to get the internet via wifi on our IphonesI bought a new wifi router about a month and a half ago (the brand that Watch tv uses) and it was working fine until after the 28th of AugustI had some problems with the internet earlier this summer and they were able to fix itThey replaced most of their equipment and one of my ethernet cablesAfter that it was working good but now
We have been with Watch TV for several years as Internet customersIn April of 2017, after very good Internet service, they switched equipmentEver since then our Internet service has been intermittent, slow, and unusableWe have called many times and spent way too much time on hold, or with the technical support peopleWhile they are always friendly, they have given the same answers for the past months, claiming that "Once everyone is switched over to the new equipment it will be fixed," or that "There is interference at the tower and we are working on figuring it out." Well, here we are several months later and it is not fixedI have a hard time getting return calls, and our Internet is terribleWe are paying for a speed of Mb/sec, and last evening when I checked it was running at I don't understand why they don't seem to see the urgencyWe are not the only people with this complaint -- the place where I work was out of Internet from them this morning and another morning this week for four hours, and our business depends on the Internet to remain compliant with the stateWe have had to call multiple times from work, alsoWe would have left this company ages ago, but we have no other option where we liveExtremely frustratingWe don't know what to do anymore
I requested by phone on October 9, 2017, that internet service with Watch TV/Communication be discontinued immediately (Oct 7)Billing continues Cr ***
Account Number(pre-May 2017) ***
Account Number(June - Current) ***
We have been with Watch TV/Communication since July 7,and up until May 2017, have had no problemsIn late May we were informed by phone that Watch was changing systems to a more improved service necessitating a modem and radio/antenna change (with an increase of $10/month)Our account was handled by the "Bluffton,OH tower
Throughout the summer, the "radio/antenna" went bad twice needing replacement with several days of downtime and no service In September 2017, problems with frequency interference from a cell phone tower in the area caused total downtime (no internet service) from Sept 12th thru Sept 22nd and very sporadic service from Sept23rd thru Oct 6th Technical support was courteous and usually friendly durin
I have had issues with my internet service EVERY DAY for monthsThey refuse to fix the issue or credit my bill
I have had ongoing issues with my internet service lagging, or not working at all for monthsI am forced to use WATCH TV as a provider due to the apartment complex I live inI have complained on a regular basisI am forced to pay my bill every month for a service that I am not getting It is costing me data on my phone plan, because I cant even connect my phone to my internet most daysThey do not return my calls, and I constantly get the run aroundmonths of paying full price for a service that only works about 35% of the time!
Inability to restore service, it has been weeks since they have been able to provide service
Inability to provide serviceInternet service went out with no explanation until we complainedIt has been weeks without service and they seem to have no idea what to do and are extremely slow in addressing the problemSupposedly another signal is interfering but after nearly a month this clueless company can't find a solution
Charged for service after canceling
I e-mailed to cancel the internet service on July 24th and watch Communications confirmed and said they would be by to pick up the equipment My wife called the next week to confirm what equipment they needed they said they would charge us for August because we did not call in the cancelation They did not tell me to call in when I e-mailed the cancelation I have now received a bill for $
Watch Communication has consistently failed to provide the services agreed upon and paid forOut of
the past days, our internet has been out for minutes or more for at least daysFrequent calls to
tech support of the past year or so has revealed that management is aware that the equipment is
inadequate and not functioning yet management refuses to repair and make amendsWhen calling the
office regarding bill reduction or credit for services lost we are told they will compensate once the issues
are resolved which at this point has been well over a yearToday 9/14/we have been without internet
service since approx 8:pm 9/12/The company has no idea when service will be restoredPrior to
equipment changes at Watch Communications approx 3-months ago, service was betterNow after the
"upgrade to better, faster, cheaper service" we are not running slower and with many disruptions and
outagesThis is not isolated to our home, it is are wide affecting, for u
For almost days our internet service is out for half the day or more, multiple complaints resulted in a different excuse each time and no solution
Every night and into the next morning the internet service is not being provided nor a discount on the billNo matter how many times we call we never get a straight answer and nothing is fixed, this has happened for long periods of time previouslyThe provider appears incapable or unwilling to provide service
Due to approximately month of spotty or NO internet service, I had requested that Watch provide a full month's credit to us in the amount of $ I've had Watch service for several years, with nothing but problems, terrible customer service, and attitudes when I'd call to get helpThis past month, they had a huge issue where the majority of our area had no service most of the time;or if it came up, we'd had just spotty service that would not stay upThe representatives and techs just wouldn't give any help, saying everyone was experiencing, and too bad for you kind of answersThey could not tell us when it would be fixed whenever I'd call to see what progress was happeningFinally the billing representative explained it was due to another Company putting up equipment that exceeded regulations that was interfering with Watch Customers' service! So what were Watch customers supposed to do? She had no answers to thatJust answered that they were hoping the Company would take th
I am getting very poor (slow) internet serviceI need this for my job I called technical support on 8/28/at 8pm because the internet was downThey told me that lightening had struck their equipment and it was downSo then I called again on 8/30/at 8:45am because my internet was still running very slowI was told that everything was working ok but they would change my frequencyThat hasn't helped at allIt's taking over miutes to download a 16mb file that I need for workWe experience this issue with all of our devicesExample even when we don't hav any computers turned on we are unable to get the internet via wifi on our IphonesI bought a new wifi router about a month and a half ago (the brand that Watch tv uses) and it was working fine until after the 28th of AugustI had some problems with the internet earlier this summer and they were able to fix itThey replaced most of their equipment and one of my ethernet cablesAfter that it was working good but now
Watch Communication has consistently failed to provide the services agreed upon and paid forOut of the past days, our internet has been out for minutes or more for at least daysFrequent calls to tech support of the past year or so has revealed that management is aware that the equipment is inadequate and not functioning yet management refuses to repair and make amendsWhen calling the office regarding bill reduction or credit for services lost we are told they will compensate once the issues are resolved which at this point has been well over a yearToday 9/14/we have been without internet service since approx 8:pm 9/12/The company has no idea when service will be restoredPrior to equipment changes at Watch Communications approx 3-months ago, service was betterNow after the "upgrade to better, faster, cheaper service" we are not running slower and with many disruptions and outagesThis is not isolated to our home, it is are wide affecting, for u
they re unable to get me a bill to my email then send me late notices screwing up my credit im at the point I consider this as harassment roughly months ago I hade them remove my email and give me a new one I was getting nothing put spam I requested they send me my bill to the new email that's how I wood receive it before by email well I never got it! so I contacted them I was told I hade too login to there smart all attempts led too username and password incorrect after multiple phone still never straighten that issue out same thing with billing called them dozens of time too straighten it out now I find out after all the past due notices from not getting a bill has lowered my credit rating its been nothing but a royal pain and over all harassment for me I have better things too do then try to make them fix this why why why can no one there do there job I would just like a bill sent too me so I know what I owe them I could never have imagined it would go on this long
Description: Constituent has an issue with his internet provider, Watch CommunicationsHe says that he has been paying for internet service but cannot get serviceThe constituent says that he has contacted the company multiple times about the lack of service but they only give him excuses and keep giving him the run around
I have had issues with my internet service EVERY DAY for monthsThey refuse to fix the issue or credit my bill I have had ongoing issues with my internet service lagging, or not working at all for monthsI am forced to use WATCH TV as a provider due to the apartment complex I live inI have complained on a regular basisI am forced to pay my bill every month for a service that I am not getting It is costing me data on my phone plan, because I cant even connect my phone to my internet most daysThey do not return my calls, and I constantly get the run aroundmonths of paying full price for a service that only works about 35% of the time!
I believe if this company had a larger foot print, it would win worst company in AmericaI recognize this is a self-limiting observation as it will never be large enough to receive this distinction, but it easily is the worst company in AmericaThe internet products offered promise speeds of a given level of performance, however it is never deliveredService interruptions occur on a daily basis, if not more frequentService technicians are constantly critical of their predecessor and freely share what a bad job "the last guy" didAfter dozens of service calls and promised solutions, services still do not workCustomer support is rude, hangs up on callers, credits for blacked out periods rarely happen (even if customer service takes full blame for the problems on behalf of the company)I cannot think of a single positive thing to say of this entity, avoid them unless you absolutely have to obtain their services and have literally no option
Due to approximately month of spotty or NO internet service, I had requested that Watch provide a full month's credit to us in the amount of $
I've had Watch service for several years, with nothing but problems, terrible customer service, and attitudes when I'd call to get helpThis past month, they had a huge issue where the majority of our area had no service most of the time;or if it came up, we'd had just spotty service that would not stay upThe representatives and techs just wouldn't give any help, saying everyone was experiencing, and too bad for you kind of answersThey could not tell us when it would be fixed whenever I'd call to see what progress was happeningFinally the billing representative explained it was due to another Company putting up equipment that exceeded regulations that was interfering with Watch Customers' service! So what were Watch customers supposed to do? She had no answers to thatJust answered that they were hoping the Company would take th
They advertise high speed internet and the interenet the provide, when it is working, is not high speed
I'm constantly losing internet service or the speed is so slow, I can't do anything on my computerI live in a rural area and they know it and use the lack of other providers to their advantageThey constantly try to say the problem is on my end, when it's notI'm tired of paying for a service that is unreliable and misadvertised
Description:
Constituent has an issue with his internet provider, Watch CommunicationsHe says that he has been
paying for internet service but cannot get serviceThe constituent says that he has contacted the
company multiple times about the lack of service but they only give him excuses and keep giving him the
run around
they re unable to get me a bill to my email then send me late notices screwing up my credit im at the point I consider this as harassment
roughly months ago I hade them remove my email and give me a new one I was getting nothing put spam I requested they send me my bill to the new email that's how I wood receive it before by email well I never got it! so I contacted them I was told I hade too login to there smart all attempts led too username and password incorrect after multiple phone still never straighten that issue out same thing with billing called them dozens of time too straighten it out now I find out after all the past due notices from not getting a bill has lowered my credit rating its been nothing but a royal pain and over all harassment for me I have better things too do then try to make them fix this why why why can no one there do there job I would just like a bill sent too me so I know what I owe them I could never have imagined it would go on this long
The consumer gets his Internet service from Watch Communications but he Internet has been off for one
weekThe supplier tells him a cellphone company's equipment that has been installed is causing
interference with his InternetNo atty
I am getting very poor (slow) internet serviceI need this for my job
I called technical support on 8/28/at 8pm because the internet was downThey told me that lightening had struck their equipment and it was downSo then I called again on 8/30/at 8:45am because my internet was still running very slowI was told that everything was working ok but they would change my frequencyThat hasn't helped at allIt's taking over miutes to download a 16mb file that I need for workWe experience this issue with all of our devicesExample even when we don't hav any computers turned on we are unable to get the internet via wifi on our IphonesI bought a new wifi router about a month and a half ago (the brand that Watch tv uses) and it was working fine until after the 28th of AugustI had some problems with the internet earlier this summer and they were able to fix itThey replaced most of their equipment and one of my ethernet cablesAfter that it was working good but now
We have been with Watch TV for several years as Internet customersIn April of 2017, after very good Internet service, they switched equipmentEver since then our Internet service has been intermittent, slow, and unusableWe have called many times and spent way too much time on hold, or with the technical support peopleWhile they are always friendly, they have given the same answers for the past months, claiming that "Once everyone is switched over to the new equipment it will be fixed," or that "There is interference at the tower and we are working on figuring it out." Well, here we are several months later and it is not fixedI have a hard time getting return calls, and our Internet is terribleWe are paying for a speed of Mb/sec, and last evening when I checked it was running at I don't understand why they don't seem to see the urgencyWe are not the only people with this complaint -- the place where I work was out of Internet from them this morning and another morning this week for four hours, and our business depends on the Internet to remain compliant with the stateWe have had to call multiple times from work, alsoWe would have left this company ages ago, but we have no other option where we liveExtremely frustratingWe don't know what to do anymore
I requested by phone on October 9, 2017, that internet service with Watch TV/Communication be discontinued immediately (Oct 7)Billing continues
r ***
C
Account Number(pre-May 2017) ***
Account Number(June - Current) ***
We have been with Watch TV/Communication since July 7,and up until May 2017, have had no problemsIn late May we were informed by phone that Watch was changing systems to a more improved service necessitating a modem and radio/antenna change (with an increase of $10/month)Our account was handled by the "Bluffton,OH tower
Throughout the summer, the "radio/antenna" went bad twice needing replacement with several days of downtime and no service In September 2017, problems with frequency interference from a cell phone tower in the area caused total downtime (no internet service) from Sept 12th thru Sept 22nd and very sporadic service from Sept23rd thru Oct 6th Technical support was courteous and usually friendly durin
I have had issues with my internet service EVERY DAY for monthsThey refuse to fix the issue or credit my bill
I have had ongoing issues with my internet service lagging, or not working at all for monthsI am forced to use WATCH TV as a provider due to the apartment complex I live inI have complained on a regular basisI am forced to pay my bill every month for a service that I am not getting It is costing me data on my phone plan, because I cant even connect my phone to my internet most daysThey do not return my calls, and I constantly get the run aroundmonths of paying full price for a service that only works about 35% of the time!
Inability to restore service, it has been weeks since they have been able to provide service
Inability to provide serviceInternet service went out with no explanation until we complainedIt has been weeks without service and they seem to have no idea what to do and are extremely slow in addressing the problemSupposedly another signal is interfering but after nearly a month this clueless company can't find a solution
Charged for service after canceling
I e-mailed to cancel the internet service on July 24th and watch Communications confirmed and said they would be by to pick up the equipment My wife called the next week to confirm what equipment they needed they said they would charge us for August because we did not call in the cancelation They did not tell me to call in when I e-mailed the cancelation I have now received a bill for $
Watch Communication has consistently failed to provide the services agreed upon and paid forOut of
the past days, our internet has been out for minutes or more for at least daysFrequent calls to
tech support of the past year or so has revealed that management is aware that the equipment is
inadequate and not functioning yet management refuses to repair and make amendsWhen calling the
office regarding bill reduction or credit for services lost we are told they will compensate once the issues
are resolved which at this point has been well over a yearToday 9/14/we have been without internet
service since approx 8:pm 9/12/The company has no idea when service will be restoredPrior to
equipment changes at Watch Communications approx 3-months ago, service was betterNow after the
"upgrade to better, faster, cheaper service" we are not running slower and with many disruptions and
outagesThis is not isolated to our home, it is are wide affecting, for u
For almost days our internet service is out for half the day or more, multiple complaints resulted in a different excuse each time and no solution
Every night and into the next morning the internet service is not being provided nor a discount on the billNo matter how many times we call we never get a straight answer and nothing is fixed, this has happened for long periods of time previouslyThe provider appears incapable or unwilling to provide service