Billings Office Systems

I finally spoke to Stephanie from Gingerbread Shed regarding my refunds late on 11/I received two confirmation emails on 11/for out of the 3-$refunds promised to me, but I have yet to see the funds in my accountUntil they are in my account, I cannot fully trust that they have been processedStephanie H***, whom was extremely helpful, had also told me that she would manually push through my third, and final, refund of $She assured me that an exception has been made for me (as well as several other customers) as to waive the day cut-off for refunds, and that I would definitely receive a refund for the third chargeI cannot say whether Gingerbread Shed is doing everything in their power to refund me the money, but given my experience with them thus far, and given the fact that I have not yet seen any of my three refunds post to my account, I cannot accept the company's response at this timeI will return to this complaint and proceed to accept and close it once all three of my refunds have been received

The business indeed contacted me, however I would like a written confirmation that the buyer will be able to pick up the ticket, which the business has not yet provided

On several occasions, our Ticket Purchase Support (TPS) Representatives informed customer that her order would be shipping soonUnfortunately, circumstances delayed the package shipment a few days longer than expectedThe order shipped on July at which point a shipping confirmation email
containing UPS tracking information was emailed to customerPackage was delivered to customer's address on July at 2:55pmThe music festival begins on July 23.Per the attached, our TPS Representatives provide the most up to date information available at that time, but unfortunately circumstances often dictate that we will not know the exact timing of shipments being mailed

Hello, This matter is being investigated further internallyFollow up details will be posted here after information is gathered. Thank you, matt m***

I don't think they will actually follow up after the conversation I had with them yesterday so I would like to keep this open Thank you :)

We were able to contact the customer and verify that International Will Call was the method of shipping selected at the time of purchase which would cause the order not to be shipped, but rather to be available for pick up at the eventAfter discussing this with the customer, we were able change
the name on his order as requested so the new ticket buyer would be able to pick up this order at the event This resolution was satisfactory to the customer

Our team was not able to find any abnormalities that occurred during the time of Mr *** purchase, however, we worked with the event promoter to obtain approval for refunding per the request.One of our Ticket Purchase Support Representatives spoke with Mr *** today (5/5) at 12:03pmPT after
which a refund was processed in the amount of $

Hello, We are in receipt of this complaint and our team is currently investigating this matter. I will respond with more detail upon receiving more information. Thank you, matt m[redacted]head of operations

Customer has been refunded the total amount of his purchase on 10-7-16 as he requested.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My problem is that I am required to purchase those tickets almost a full year in advance of the event, and upon purchase I was told they would be shipped out in May, which is 2 months before the festival.  A lot can happen during the course of a year, and sometimes people have unexpected situations that come up that make it impossible for them to attend, and they need to sell the tickets.  By them making me wait to receive my tickets until 2 weeks before the festival, it does not allow time for me to be able to sell them and recoup my money. 
If we need to purchase a year in advance, in order to get a spot, I think the least they can do, is mail them out a bit sooner, because not everybody can 100% count on no life changes during the course of a year, and sometimes people do need to sell the tickets to somebody else.  That is my situation this year, and now I have VERY little time to do so. 
They should not specify they will ship tickets in May, if they don't intend to ship until July.  My decision to buy could change if I know I have very little chance of getting my tickets in a timely manner in which to react to events that change during the year. 
Regards,[redacted]

Good afternoon, After researching the customer's order (order #[redacted]), there does not appear to be a spruce up pass purchased or in any way added to that order. There does not appear to be any further orders under the customer's name, and we can not find a way to further assist the customer....

The customer should contact the FireFly customer service number at ###-###-####. Thank you

This customer was approved for a refund by the festival. The refund for the spruce up pass was processed on 5/25/2017.

This request has been approved by the festival, and a refund for the spruce up pass has been processed as per the customer's request on 5/22/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

no resolution described....just that they will investigate once they receive additional information. Did not specify what info they need and whether it's info from me that they need.  Please advise. Thank you! [redacted]

Hello, The customer has been contacted and this issue has been resolved as per the customer request. The customer is satisfied with the outcome.

We make every effort to fulfill all orders to customer expectations and we continuously work to improve any experience that a customer finds less than acceptable. Customer has been contacted and purchase has been refunded.

#[redacted]) - The issue was resolved to the customer's satisfaction as requested prior to receiving the complaint. We were able to assist this customer with their request to their satisfaction.

Good afternoon, After researching the customer's order (order #[redacted]), there does not appear to be a spruce up pass purchased or in any way added to that order. There does not appear to be any further orders under the customer's name, and we can not find a way to further assist the customer. The customer should contact the FireFly customer service number at ###-###-####. Thank you

Representatives in our Tickets Purchase Support department worked with Ms [redacted] to resolve the issue. Attached is email correspondence confirming as such.