Billings Office Systems

I do not accept this response from the business. They did not address anything that I stated in my email. Again to reiterate, here is what happened: I received an email from Festival Ticketing (Gingerbred Shed LLC) to update my card payment (see the attached). I did just that. They even told me that it was updated via a phone call I had with them. HOWEVER, apparently (untold to me), I needed to click an extra button on their website for them to charge my payment method they now had on file? Why did I need to do this now, but previously this was never needed? This was never instructed to me in the email OR on their website or via phone when I chatted with them. They then charged me $50 for their oversight and cancelled my tickets.I believe this to be an intentionally abusive and deceptive practice to consumers to collect fees which is an illegal act. Although the fees may seem small, an abusive act for a small monetary gain across thousands of consumers can add up. As a consumer I have rights. I do not accept this businesses proposed solution. They have not addressed the fact that they never instructed me to do what I needed, they have not addressed that I confirmed with them that my payment was updated, and they have not been willing to refund me the $50 that they charged me or give me the tickets that they unjustly took from me for no services provided. This is completely unacceptable. If they are the ticketing system and can take my tickets away from me, they should full well have the ability to connect me with people that can give me my tickets back.This is a sad excuse for customer service. In 2017, companies should be much better and much more human than this. I will be also contacting the Federal Trade Commission as well as well as Arizona's state consumer regulatory agencies. Companies like this need to be stopped. I will also be taking to social media to express my concerns to others.

Hello,The customer is correct that our client's (festival) policy states that after 3 failed attempts at an EZ Pay charge, the order is subject to cancellation at any time without any further notification with a full refund issued minus a $50 cancellation fee. In this case, the customer's account...

was attempted to be charged on 5/13/2017, 5/14/2017, and 5/15/2017 (documentation attached) notifying the customer each time. The customer's account was ultimately cancelled on 5/30/2017 in accordance with the client's policy.The stated terms and conditions must be agreed to by the customer in order to complete the purchase, and it is the customer's responsibility to adhere to, and recall, the stated terms of the purchase. The exact terms the customer agreed to at the time of purchase include the following statement: "I understand that if a charge is denied, I am responsible for making the payment in full within 10 days of the rejected charge. If a payment is not made in full within 10 days after the initial charge, your order WILL BE CANCELLED, and we will refund all money you have paid less a cancellation charge of $50."Additionally, the customer contacted our office numerous times, and stated on 6/8/17 that he filed a complaint and a chargeback for this charge with his issuing bank. Once a chargeback is filed, the customer service department removes itself from the discussion as the discussion moves to a case between our Finance team and the customer's bank. At this time, the status of the customer's account appears to be in chargeback status as per the customer's statement, and will be resolved through the customer's chosen method of bank resolution.Thank you

#[redacted]) - The customer has been contacted and a refund was processed as requested. The customer is satisfied witht he response.

Hello, As the ticketing company for our client's festivals, we are authorized to perform many services on their behalf. Issuing a refund is not something we are authorized to do without specific in-writing confirmation directly from the festival organizers. In our correspondence with Mr...

[redacted], we had provided him with direct contact information with the festival organizers. Additionally, in Mr [redacted] previous correspondence, the subject matter seemed to be related to him not being able to pay in payments despite not making his payments in time, which lumped them together.  We have made multiple contact attempts about his EZPay status (screenshots attached), and have documented his last call-in to request a refund, in which he was directed to the festival. If Mr [redacted] can provide an email showing that the festival has authorized us making a refund, we would be happy to do this. If you have any further questions, please do not hesitate to contact me directly at [redacted]@gingerbreadshed.com. Best, matt m[redacted], head of operations, gingerbread shed

We are the ticketing company handling the ticket sales and delivery to the event the customer is referencing. Currently there are no tickets available for this event. Being the ticketing company for the festival, we do not currently have any inventory available to sell and / or deliver to the...

customer. The customer should be directed to check the event's website for any announcements regarding any additional event on sale dates information regarding the release of any additional tickets where a purchase of tickets to the event can be made.

This refund was processed as per the customer's request on 5/31/2017.

Regardless of the refunding the remainder of the purchase price, I must be refunded the FULL cost of the Spruce Up Pass that I purchased but was never delivered to me. A copy of the Order Confirmation is attached. I have tried to contact Firefly directly through their ticketing support and I am being told that they're not responsible, the parent corporation (here) is saying they're not responsible --SOMEONE is responsible and it is ridiculous to have to go to these lengths because of THEIR mistake.I am attaching my correspondence with the festival's ticketing support --Like Gingerbread, they're saying they're not responsible for the misleading me about the shipment of my Spruce Up Pass. I filled out a request form from Firefly's website and received an email from the ticketing support and the exchange that followed it attached. It absolutely unconscionable what these companies are doing (whether they're one company or separate companies I don't even know anymore). For the first time after several emails were exchanged, I am told they're called Golden Voice? But I contacted Firefly.To reiterate: My Order Confirmation stated that my Spruce Up Pass would be delivered via UPS. It was never delivered. Then the ticketing support told me that I had to pick the Spruce Up Pass as will call. But again, I was told it would be delivered via UPS and I never received it. I expect a full refund for the Spruce Up Pass that was promised to be delivered to me but never was.