BioDerm Skin Care & Laser Center

Complaint: [redacted]
I am rejecting this response because:The signed acknowledgement was for sales of services RENDERED.  BioDerm did not render/provide services nor did I receive services.1.  Procuring necessary materials, etc - I asked the same question multiple times and received the same response every time from [redacted] and [redacted]. The question I asked is whether or not the consultation, evaluation and procedure could be accomplished in the same visit, or did they have to order anything.  The response every time was that all supplies needed for the procedure were already at the facility and everything could be accomplished during the same visit (thus no ordering).  (Conversation with [redacted] on 4/10/18 and meeting with [redacted] on 4/18/18). Equipment is already on site and personnel is already on the payroll and working.  Therefore, the explanation that "BioDerm immediately procures all necessary material, supplies, equipment and personnel needed ..." is a false statement and inaccurate. 2.  Materials ..... - again, see my explanation above for number 1 above that the material needed is already on site at the BioDerm facility and there is no need to procure anything.  Also, the statement that "Once the material has been used on a patient, it is no longer available for refunds or exchanges as it has already been used."  This is IRRELEVANT as BioDerm did not render/provide any services nor did I receive any services.  I'm asking for a refund of the deposit, not for any services rendered or received, as there were none.Please review all previous Revdex.com complaints against this company because there are numerous and they all are strikingly similar. Appointments broken by BioDerm not the customer. And BioDerm has refunded quite a few customers for this same situation.My request is for the $600.00 deposit refund due to BioDerm fault, not mine.
Regards,
[redacted]

Each patient is also given a written receipt
that states our No Refund/No Exchange policy upon purchasing of any treatment.  Upon receiving payment for any treatment,
BioDerm immediately procures all the
necessary material, supplies, equipment, and personnel needed in order to make available for the
scheduled treatment date.  Therefore
we must maintain a No Refund/No exchange policy.  This patient has started receiving treatments already and
has used materials, supplies, and services that have already been purchased,
paid for, and neither refundable with BioDerm, nor BioDerm can refunded to the
vendor.  All patients undergoing treatments must sign an
acknowledgement receipt that all sales are non-refundable and final.Therefore there is no other remedy at this time available to this customer.

BioDerm Skin Care and Laser Center is a medical clinic that
has performed countless treatments on patients. 
 
Each patient is also given a written receipt that states our
No Refund/No Exchange policy upon purchasing of any treatment.  Upon receiving payment for any...

treatment,
BioDerm immediately procures all the
necessary material, supplies, equipment, and personnel needed in order to make available for the
scheduled treatment date.  Therefore
we must maintain a No Refund/No exchange policy.
 
Because this patient has personal issue that prevents
him/her from receiving the treatment, we offer the patient as much additional
time as he/she needs to wait until the patient has all her/his personal issues
resolved before we continue with treatments.
 
This patient has started receiving treatments already and
has used materials, supplies, and services that have already been purchased,
paid for, and neither refundable with BioDerm, nor BioDerm can refunded to the
vendor.
 
All patients undergoing treatments must sign an
acknowledgement receipt that all sales are non-refundable and final. 
 
Please contact me if you need any additional information

BioDerm Skin Care is a medical clinic that has performed countless treatments on patients.  An overwhelming majority of these patients have had great results and are very pleased with their skin.    This patient has signed acknowledgement that all sales are final at the time of sale....

  This patient has signed and consented to the procedure and clearly acknowledges this on the sales receipt that all sales are final.  Each patient is also given a written receipt that states our No Refund/No Exchange policy upon purchasing of any treatment.  All patients then sign on the receipt noting acceptance of this policy at the time of purchase.  Bioderm maintains a strict no refund policy because of the following reason: 1.      Upon receiving payment for any treatment, BioDerm immediately procures all the necessary material, supplies, equipment, and personnel needed in order to make available all items needed for the treatment for the scheduled treatment date.  2.      Materials for these treatments are purchased from a vendor immediately upon a patient purchasing the treatments from us.  Once the material has been used on a patient, it is no longer available for refunds or exchanges as it has already been used. I have included a copy of the receipt where a signature noting our companies no refund policy is in effect and the signed acknowledgment of this upon purchase with the patient's signature agreeing to this policy.  We note these treatments are available to be used at any time and this patient can come to receive the treatments at her convenience. Please contact me if you need any additional information.

Unfortunately, Bioderm does not have a refund policy.  All clients sign our policy at the time of purchase.  These treatments will be available for the client when he/she is able to receive the treatments.Highest Regards,Bioderm [email protected]

Im not agree with what the Doctor said. They didn't informed me with all the information. The consultant miss lead me to the result. She pinch my arm give me the picture in my head and said my arms gonna be very skinny!!! If they told me from the beginning that it's work different on individual. That's might or might not work on me then we will think about it. Cannot told us one things send us home with the consent said another things. Then why do we have to wasted 2 hours of talking with the consultant for???????They told us all this things after the all the facts. We paid $2400.00 in total for somethings we couldn't tell the different!!!! It's not pocket change for us!!! If they were honest with us from the beginning that it might or might not work! And we still want to do it then it was our problem! Don't gave us the picture in our head that our arms gonna look very skinny!!!!

Bioderm carries a physician based medical skin care line.  Unfortunately, products are sold as a medicated item, which if taken out of the clinic, can not be resold or returned.We apologize for any inconvenience this may have caused. We hope you still take the time to use the skin care...

line and enjoy it's wonderful effects on your skin. -Bioderm Management

Their business is not up front with me!!! I want to see the pictures before and after!!! If he said my arms look good now!!! Then I shouldn't have to do it from the beginning!!!!! Cuz its doesn't look any different for me to spent $1200.00. Total of $2400.00 myself and my sister!!!!

I have personally reviewed before and after pictures with this pt.  I will be more than happy to review them again in person at the patients request.  Again, all procedures have been completed and there is no treatments left to refunded.Highest Regards,[redacted] MD

As previously stated: the only acceptable response from the business I will accept is a partial refund.

Revdex.com,  BioDerm is a medical facility that offers skin care treatments to improve the quality of skin and the appearance of the skin.  This patient has received 4 treatments and after comparing her current skin condition to the image taken before she started, there is a clear...

improvement.  At our follow up meeting, this patient met with me specifically, and as the physician, I explained to the patient that clients will either meet with me, the physician, but may also meet with [redacted] PA before any treatment.  As a physician assistant, who has been practicing medical esthetics for over 12 years, she has the experience and knowledge to properly evaulate and assess the skin and determine a treatment plan.  [redacted] PA evaluated this patient's skin prior to her treatments and recommended a 5 treatment course.  She has finised 4/5 treatments and has received significant improvement.  [redacted] explained to the patient that all patients respond differently to the treatments and occasionally, some patients require more than 5 treatments.  That being said, in an attempt to provide reassurance and great customer service, this patient was schedule to follow up directly with myself.  In my evaluation, it was again determined that she had improvement compared to before we began her treatments.  This patient was even offered  some complimentary treatments to provide further improvement at no cost.  She declined the offer at the time.  Unfortunately, our medical procedures are non-refundable.  We have already purchased the material, supplies, and equipment as well as provided staffing to provide services for this client.  We explained to the client that all purchases are final at the time of purchase.  This client only has 1 treatment remaining and is welcome to come in to finish the remaining treatment or has the option of transferring the treatment to another person.  We, here at Bioderm hope she takes the time to truly assess her skin and see that her skin truly is improved.  Highest Regards,[redacted] MDBioDerm Skin Care & Laser CenterMedical Director