BioLife Medica

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.My only comment on their explanation is that I did in fact contact the business within the day period and informed them that I no longer wanted to receive any future shipments of their product I was told that they would take care of it That is why I was upset to see charges on my credit card, and even more so upset that they would not give me a full refund I will be happy to accept their most recent offer, which will amount to a full refund I just wish it didn't have to come to this, a complaint with the Revdex.com, in order for them to do be good on their word Thank you so much for your help with this matter Sincerely, [redacted] ***

Customer name: [redacted] February 24, To Whom It May Concern, After reviewing Ms [redacted] 's complaint, customer support has gone and reviewed her accountMs [redacted] called customer service on 2/20/and agreed to a 50% refund a total of $and also agreed to a 50% discount on all future shipments she will receiveHer account remains active with us at this timeWe hope she is satisfied with our products and customer serviceIf she would like to cancel her account at any time she can call our toll free customer service at (513) 201-or via email [email protected], Customer Support

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our products the BioSlim Garcinia on a day trial basis back on 05/21/and paid the shipping and handling fee of $The trial expired on 06/04/and due to the fact that the customer didn’t cancel they were charged $79.95.The customer’s account is currently active,however we will go ahead and cancel the subscription for the customer as well as issue a refund for the $charged on 06/04/for any misunderstanding when placing the order Here is the refund confirmation: $Trans ID: [redacted] dated 06/08/2016Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the BioSlim Garcinia and the BioSlim Forskolin ) on a day trial basis back on 04/05/and paid the shipping and handling fees of $and $The trial expired on 04/19/and due to the fact that the customer didn’t cancel they were charged $and $for the original shipment.Customer contacted our Customer Service on 05/02/and requested for the subscription to be cancelled, which we did.Customer also requested we refund the charge since they did not read the terms and conditions.Our Customer Service issued a 75% courtesy credit $for the BioSlim Garcinia and $for the BioSlim Forskolin for any misunderstanding when ordering, which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 04/19/$for the BioSlim Garcinia and $for the BioSlim Forskolin.Here is the refund confirmation:$Trans ID: [redacted] dated 05/08/2016$Trans ID: [redacted] dated 05/08/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Complaint: [redacted] I am rejecting this response because: I received TWO shipments of $each (one with free shipping) I am aware that they are crediting me for ONE along with that shipping charge However, I NEVER ordered either of these I offered to return them (at my expense - they are sealed and unopened), but they did not want them back I want the complete refund for BOTHI do not know how they were ordered, but I have never nor will I ever purchase items like this, especially for weight loss I do not have a weight issue and never have Sincerely, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Forskolin and the BioSlim Garcinia) on a day trial basis back on 03/03/and paid the shipping and handling fees of $and $The trial expired on 03/17/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/17/$for the BioSlim Garcinia and $for the BioSlim Forskolin and the autoship program took effectThe following month, on 04/17/the customer was charged again for both products and more bottles shipped out.Customer had contacted our Customer Service via email on 03/04/regarding the cancellation policyCustomer was made aware she would need to call our customer service line by 03/16/If not interested in continuity Customer then contacted us on 04/20/requesting a refund.Our Customer Service had issued one full refund,$for the BioSlim Forskolin which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing an additional refund $for the BioSlim Garcinia charged on 04/17/2016.Here are the refund confirmations:$Trans ID: [redacted] dated 05/03/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, they are given the terms and conditions explaining that if they don’t cancel their trial within days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kindOur company’s website contains fully compliant and explicit terms and conditions within all pages of websiteThe reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsourcesThis instance has been noted by the company.According to our records, customer ordered our product on a day trial basis back on 05/18/and paid the shipping and handling fees of $and $The trial expired on 06/01/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentsAdditional to the trial orders the customer had also added a product for $19.99.Customer contacted our Customer Service on 05/20/and requested for the order to be cancelled, however the customer’s order had already been shippedOur Customer Service had informed the customer to call us once they had received the order so that we could mark the order as a return and issue an authorization for the customerThe customer failed to call upon receiving and called the company on 6/02/after the trial had already expired Our Customer Service still offered the customer a 50% refund which the customer had acceptedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the desired refunds as a courtesy for any misunderstanding.Here are the refund confirmations:$Trans Id: [redacted] dated 06/19/2016$Trans Id: [redacted] dated 06/19/2016$Trans Id: [redacted] dated 06/19/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the [redacted] check-boxes.According to our records, customer ordered our product the BioSlim Garcinia on a day trial basis back on 06/10/and paid the shipping and handling fee of $The trial expired on 06/24/and due to the fact that the customer didn’t cancel they we attempted to charge the customer for the BioSlim Garcinia,however the charge was declined.On 07/04/we received payment for the product $ Customer contacted our Customer Service on 07/05/and requested for the subscription to be cancelled, which we did.The customer called back stating the charge was in dispute with her financial institution.Customer was told to call back with them on the line to be able to settle the accountCustomer has yet to call.We feel our customer’s concerns thus will be issuing a refund for the BioSlim Garcinia in the amount of $59.95.Here is the refund confirmation:$Trans ID: [redacted] dated 07/14/2016Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:11536383.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Garcinia and the BioSlim Forskolin) on a day trial basis back on 01/22/and paid the shipping and handling fees of $and $The trial expired on 02/05/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/05/$for the BioSlim Garcinia and $for the BioSlim Forskolin.Due to no cancellation the autoship program took effectThe following month, on 02/22/the customer was charged again,$for the BioSlim Garcinia and $for the BioSlim Forskolin and more bottles shipped out.Again The following month, on 03/22/the customer was charged again,$for the BioSlim Garcinia and $for the BioSlim Forskolin and more bottles shipped out.Customer contacted our Customer Service on 03/29/and requested for the subscription to be cancelled, which we did.Our Customer service also issued an RMA (Return Merchandise Authorization) for the shipment in MarchHowever we have yet to receive the merchandiseRegardless we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing refunds for the charges on 02/05/2016, $for the BioSlim Garcinia and $for the BioSlim Forskolin.We will also be issuing refunds for the charges on 02/22/2016, $for the BioSlim Garcinia and $for the BioSlim ForskolinCustomer will also be credited for the charges on 03/23/2016, $for the BioSlim Garcinia and $for the BioSlim Forskolin.Here are the refund confirmations:$Trans ID: dated 07/21/ $Trans ID: dated 07/21/2016.$Trans ID: dated 07/21/ $Trans ID: dated 07/21/2016.$Trans ID: dated 07/21/ $Trans ID: dated 07/21/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Forskolin and the BioSlim Garcinia) on a day trial basis back on 04/02/and paid the shipping and handling fees of $and $The trial expired on 04/16/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/16/$for the BioSlim Garcinia and $for the BioSlim Forskolin.Additional to the trial orders the customer had also added the Bioslim Green Coffee for $on 04/02/2016.Customer had contacted our Customer Service on 04/26/requesting cancellationOur Customer Service honored the request and canceled the accounts Customer then contacted us on 04/27/requesting a refund.Our Customer Service had issued a 35% courtesy refund $for the BioSlim Garcinia and $for the BioSlim Forskolin which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the BioSlim Garcinia and $for the BioSlim Forskolin charged on 04/02/2016.Here are the refund confirmations:$Trans ID:*** dated 05/03/ $Trans ID:*** dated 05/03/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products the BioSlim Garcinia on a day trial basis back on 02/24/and paid the shipping and handling fee of $The trial expired on 03/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/12/$for the BioSlim Garcinia and the and the autoship program took effectThe following month, on 04/12/the customer was charged again for a new shipment $84.90.Customer had contacted our Customer Service via email on 04/12/requesting a cancellation of their subscription,which we did The customer had also requested a refund of the charge and was informed to contact our toll free number to speak to Customer Service RepresentativeCustomer then contacted us on 04/18/requesting a refund,our Customer Service had issued a 35% courtesy refund $which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refund $for the BioSlim Garcinia charged on 04/12/Here is the refund confirmation:$Trans ID: *** dated 05/03/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Garcinia and the BioSlim Forskolin ) on a day trial basis back on 04/06/ and paid the shipping and handling fees of $and $Customer contacted our Customer Service on 04/06/and requested for the order to be cancelled.Unfortunately due to the high volume of orders we are unable to stop an order once processed.Which is why our customers are informed on the webpage to order carefully and are to accept the terms & conditions before committing to the orderCustomer was told to call customer service once receiving, so that our customer service agents could assist the customer on returning and with the cancellation of the trial.Customer contacted us on 04/11/to cancel his subscription and return the product, account was immediately cancelled and was authorized for a return.However,we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the shipping and handling charges on 04/06/ $for the BioSlim Forskolin and $for the BioSlim Garcinia.Here are the refund confirmations:$Trans ID: dated 04/28/ $Trans ID: dated 04/28/ .Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product (the BioSlim Garcinia and the BioSlim Forskolin) on a day trial basis back on 05/05/and paid the shipping and handling fee of $The trial expired on 05/19/and due to the fact that the customer didn’t cancel they were charged $for the BioSlim Garcinia and $for the BioSlim Forskolin .The following month on 06/19/the customer was charged $for the BioSlim Forskolin and $for the BioSlim Forskolin and a new shipment was shipped out.Customer contacted our Customer Service on 06/22/and requested for the subscription to be cancelled, which we did.The customer had also asked for a full refund ,our Customer Service honored the request for any misunderstanding when placing the order and was refunded the charges on 06/19/However we feel our customer’s concerns and will be issuing a refund for the charges back on 05/19/2016, $for the BioSlim Forskolin and $for the BioSlim Forskolin.Here are the refund confirmations:$Trans ID:*** dated 07/02/2016$Trans ID:*** dated 07/07/2016Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our
customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Forskolin and the BioSlim Garcinia) on a day trial basis back on 11/17/and paid the shipping and handling fees of $and $The trial expired on 12/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/01/$for the BioSlim Garcinia and $for the BioSlim Forskolin and the autoship program took effect.The customer was then charged for a fresh shipment on 12/17/,$for the BioSlim Garcinia and $for the BioSlim Forskolin and more bottles shipped out.Customer contacted our Customer Service 12/22/and requested for her subscription to be cancelled,we immediately cancelled the account.On 01/15/the charges were flagged as chargeback.However the disputed amounts were denied by the customer’s card company ,we apologize for the inconvenience as we are unable to provide the customer with any refunds as charges are validPlease relay this information to our customer, and feel free to let us know if you should have any further questions

To Stephanie Sudduth :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the BioSlim Garcinia and the BioSlim Forskolin ) on a 14 day trial basis back on 04/03/2016 and paid the shipping and handling fees of  $4.97 and $4.95. The trial expired on 04/17/2016 and due to the fact that the customer didn’t cancel they were charged  $79.95 for the original shipment.Customer contacted our Customer Service on 04/17/2016 and requested for the subscription to be cancelled, which we did.Customer then contacted our company on 04/29/2016 regarding the terms and conditions.Customer Service agent went over terms, customer understood. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 04/17/2016 in the amount of  $79.95. Here is the refund  confirmation:$79.95 Trans ID:[redacted] dated 05/08/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the BioSlim Garcinia and the BioSlim Forskolin ) on a 14 day trial basis back on 04/05/2016 and paid the shipping and handling fees of  $4.97 and $4.95. The trial expired on 04/19/2016 and due to the fact that the customer didn’t cancel they were charged $79.95 and $69.95 for the original shipment.Customer contacted our Customer Service on 05/02/2016 and requested for the subscription to be cancelled, which we did.Customer also requested we refund the charge since they did not read the terms and conditions.Our Customer Service issued a 75% courtesy credit $59.96 for the BioSlim Garcinia and $52.46 for the BioSlim Forskolin for any misunderstanding when ordering, which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 04/19/2016 $19.99 for the BioSlim Garcinia and $17.49 for the BioSlim Forskolin.Here is the refund confirmation:$19.99 Trans ID:[redacted] dated 05/08/2016$17.49 Trans ID:[redacted]  dated 05/08/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To Stephanie Sudduth:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Forskolin and the BioSlim Garcinia) on a 14 day trial basis back on 02/23/2016 and paid the shipping and handling fees of $4.97 and $4.95. The trial expired on 03/08/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/17/2016 $79.95 for the BioSlim Garcinia and $69.95 for the BioSlim Forskolin ,and the autoship program took effect. The following month on 04/08/2016 the customer was charged again for both products $84.90 for the BioSlim Garcinia and $74.92 for the BioSlim Forskolin and 2 more bottles shipped out.Additional to the trial orders the customer had also added Bioslim Green Coffee and was charged  $24.95 on 02/23/2016Customer had contacted our Customer Service via email on 04/10/2016 requesting the subscription to be cancelled and refunded.Our Customer Service honored the request for cancellation and issued a refund for the charges made on 04/08/2016,$84.90 for the BioSlim Garcinia and $74.92 for the BioSlim Forskolin. However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing additional refunds for any misunderstanding when placing the orders $79.95 for the BioSlim Garcinia charged on 03/08/2016,$69.95 for the BioSlim Forskolin charged on 03/08/2016, and $24.95 for the BioSlim Green Coffee charged on 02/26/2016.Here are the refund confirmations:$79.95 Trans ID:[redacted]  dated 05/02/2016     $69 .95 Trans ID:[redacted]  dated 05/02/2016$24.95  Trans ID:[redacted]  dated 05/02/2016  Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products the BioSlim Garcinia on a 14 day trial basis back on 05/21/2016 and paid the shipping and handling fee of $4.95. The trial expired on 06/04/2016 and due to the fact that the customer didn’t cancel they were charged $79.95.The customer’s account is currently active,however we will go ahead and cancel the subscription for the customer as well as issue a refund for the $79.95 charged on 06/04/2016 for any misunderstanding when placing the order.  Here is the refund confirmation: $79.95 Trans ID: [redacted] dated 06/08/2016Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the BioSlim Garcinia and the BioSlim Forskolin ) on a 14 day trial basis back on 03/21/2016 and paid the shipping and handling fees of  $4.99 and $4.95. The trial expired on 04/04/2016 and due to the fact that the customer didn’t cancel they  were charged  $79.95 for the original shipment of Bioslim Garcinia.There was also a charge for $69.95, which was declined.Customer contacted our Customer Service on 04/06/2016 and requested for her subscription to be cancelled, which we did.Customer then contacted our company on 04/12/2016 requesting a refund ,our Customer Service issued an RMA(Return Merchandise Authorization).Customer was made aware that a refund would be issued once received.On 04/13/2016 the customer contacted us once more regarding her return, customer was informed to allow up to 30 days for our company to receive the returned shipment.  However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 04/04/2016 for the Bioslim Garcinia in the amount of  $79.95.The declined charge has also been voided  and our customer will not be billed for the BioSlim Forskolin. Here is the refund confirmation:$79.95 Trans ID:[redacted] dated 05/04/2016. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.