BioLife Medica

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would like to note that I was not instructed to call back, the first customer service representative hung up on me without stating that they canceled the membership.  Therefor, I had to call a second time to confirm the cancelation. This company is straight up lying about there customer service. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.My only comment on their explanation is that I did in fact contact the business within the 14 day period and informed them that I no longer wanted to receive any future shipments of their product.  I was told that they would take care of it.  That is why I was upset to see charges on my credit card, and even more so upset that they would not give me a full refund.  I will be happy to accept their most recent offer, which will amount to a full refund.  I just wish it didn't have to come to this, a complaint with the Revdex.com, in order for them to do be good on their word.  Thank you so much for your help with this matter.
Sincerely,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product the BioSlim Garcinia on a 14 day trial basis back on 03/31/2016 and paid the shipping and handling fee of $4.95. The trial expired on 04/14/2016 and due to the fact that the customer didn’t cancel they were charged for the original shipment $79.95 for the BioSlim Garcinia.Customer contacted our Customer Service on 04/14/2016 and requested for the subscription to be cancelled and refunded.We immediately cancelled the account and issued a 50% refund $39.97 which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund $39.98 for the charge on 04/14/2016.Here is the refund confirmation:$39.98 Trans ID:[redacted]  dated 05/07/2016Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the BioSlim Garcinia and the BioSlim Forskolin ) on a 14 day trial basis back on 05/30/2016 and paid the shipping and handling fees of $4.97 and $4.95. The trial expired on 06/13/2016 and due to the fact that the customer didn’t cancel they were charged $79.95 for the original shipment of.Customer was also charged $69.95 for the BioSlim Forskolin however this charge was declined. Customer contacted our Customer Service with their financial institution on the line on 06/15/2016 and requested for the subscription to be cancelled, which we did.The customer had also asked for a refund ,our Customer Service terminated the charge for the $69.95 for the BioSlim Forskolin and offered a 50% refund $39.97 BioSlim Garcinia which the customer accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund $39.98 for any misunderstanding when placing the order. Here is the refund confirmation:$39.98 Trans ID:[redacted] dated 06/27/2016Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:   [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Forskolin and the BioSlim Garcinia) on a 14 day trial basis back on 03/03/2016 and paid the shipping and handling fees of $4.97 and $4.95. The trial expired on 03/17/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/17/2016 $79.95 for the BioSlim Garcinia and $69.95 for the BioSlim Forskolin and the autoship program took effect. The following month, on 04/17/2016 the customer was charged again for both products and 2 more bottles shipped out.Customer had contacted our Customer Service via email on 03/04/2016 regarding the cancellation policy. Customer was made aware she would need to call our customer service line by 03/16/2016 If not interested in continuity . Customer then contacted us on 04/20/2016 requesting a refund.Our Customer Service had issued one full refund,$74.92 for the BioSlim Forskolin which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing an additional refund $84.90 for the BioSlim Garcinia charged on 04/17/2016.Here are the refund confirmations:$84.90 Trans ID:[redacted]  dated 05/03/2016          Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:11536383.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.According to our records, customer ordered our products (the BioSlim Garcinia and the BioSlim Forskolin) on a 14 day trial basis back on 01/22/2016 and paid the shipping and handling fees of $4.97 and $4.95. The trial expired on 02/05/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/05/2016 $79.95 for the BioSlim Garcinia and $69.95 for the BioSlim Forskolin.Due to no cancellation the autoship program took effect. The following month, on 02/22/2016 the customer was charged again,$84.90 for the BioSlim Garcinia and $74.92 for the BioSlim Forskolin and 2 more bottles shipped out.Again The following month, on 03/22/2016 the customer was charged again,$84.90 for the BioSlim Garcinia and $74.92 for the BioSlim Forskolin and 2 more bottles shipped out.Customer contacted our Customer Service on 03/29/2016 and requested for the subscription to be cancelled, which we did.Our Customer service also issued an RMA (Return Merchandise Authorization) for the shipment in March. However we have yet to receive the merchandise. Regardless we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing refunds for the charges on 02/05/2016, $79.95 for the BioSlim Garcinia and $69.95 for the BioSlim Forskolin.We will also  be issuing refunds for the charges on 02/22/2016, $84.90 for the BioSlim Garcinia and $74.92 for the BioSlim Forskolin. Customer will also be credited for the charges  on 03/23/2016, $84.90 for the BioSlim Garcinia and $74.92 for the BioSlim Forskolin.Here are the refund confirmations:$79.95 Trans ID:2985655058  dated 07/21/2016.      $69.95 Trans ID:2987211637   dated 07/21/2016.$84.90 Trans ID:3007937227  dated  07/21/2016.      $74.92 Trans ID:3007937271   dated 07/21/2016.$84.90 Trans ID:3046080758  dated 07/21/2016.      $74.92 Trans ID:3046080832   dated 07/21/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Customer name: [redacted]     February 24, 2016 To Whom It May Concern, After reviewing Ms. [redacted]'s complaint, customer support has gone and reviewed her account. Ms. [redacted] called customer service on 2/20/2016 and agreed to a 50% refund a total of $69.94 and also agreed to a...

50% discount on all future shipments she will receive. Her account remains active with us at this time. We hope she is satisfied with our products and customer service. If she would like to cancel her account at any time she can call our toll free customer service at (513) 201-3511 or via email [email protected]. Sincerely, Customer Support

Tell us why here...To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our...

customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our product ( the BioSlim Garcinia and the BioSlim Forskolin ) on a 14 day trial basis back on 02/24/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 03/09/2016 and due to the fact that the customer didn’t cancel they were charged for the original shipments.$79.95 for the Bioslim Garcinia,$69.95 for the BioSlim Forskolin and the autoship program took effect. The following month on 04/09/2016 the customer was charged again, $84.90 for the Bioslim Garcinia,$74.92 for the BioSlim Forskolin for both products and 2 more bottles shipped out .Customer contacted our Customer Service on 04/14/2016 and requested for the subscription to be cancelled, which we did.We also issued a 75% refund for the charges on 04/10/2016 to settle the account, $63.67 for the BioSlim Garcinia and $56.19 for the BioSlim Forskolin which the customer accepted. Customer’s financial institution contacted  the company on 04/15/2016 to validate charges,the financial institution validated the charges and confirmed the order.Customer called on 04/25/2016 requesting a full refund be issued, customer was informed that the account was already settled at a 75% refund .  However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charges on 04/10/2016. $21.23 for the Bioslim Garcinia and $18.73 for the BioSlim Forskolin. Here are the refund confirmation:$21.23 Trans ID:[redacted] dated 05/07/2016$18.73 Trans ID:[redacted] dated 05/07/2016Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the [redacted] check-boxes.According to our records, customer ordered our product the BioSlim Garcinia on a 14 day trial basis back on 06/10/2016 and paid the shipping and handling fee of $4.95. The trial expired on 06/24/2016 and due to the fact that the customer didn’t cancel they we attempted to charge the customer for the BioSlim Garcinia,however the charge was declined.On 07/04/2016 we received payment for the product $59.95.  Customer contacted our Customer Service on 07/05/2016 and requested for the subscription to be cancelled, which we did.The customer called back stating the charge was in dispute with her financial institution.Customer was told to call back  with them on the line to be able to settle the account. Customer has yet to call.We feel our customer’s concerns thus will be issuing a refund for the BioSlim Garcinia in the amount of $59.95.Here is the refund confirmation:$59.95 Trans ID:[redacted] dated 07/14/2016Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Tell us why here...To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial,...

our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the BioSlim Garcinia and the BioSlim Forskolin) on a 14 day trial basis back on 05/02/2016  and paid the shipping and handling fees of  $4.97 and $4.95. The trial expired on 05/16/2016 and due to the fact that the customer didn’t cancel they  were charged for the original shipments $79.95 for the BioSlim Garcinia and $69.95 for the BioSlim Forskolin.Customer contacted our Customer Service on 05/18/2016 and requested for the subscription to be cancelled, which we did . However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing refunds for the charges made on 05/16/2016 . $79.95 for the BioSlim Garcinia and $69.95 for the BioSlim Forskolin. Here are the refund confirmations:$79.95 Trans ID:3115233419  dated 05/22/2016$69.95 Trans ID:40757566 dated 05/22/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Customer name: [redacted]       February 24, 2016 To Whom It May Concern,   After reviewing Ms. [redacted]'s complaint, customer support has gone and refunded her the $149.90 on the date of 2/24/2016. It will take 5-7 business days for Ms. [redacted] to see this credit to her bank...

account. Also, Ms. [redacted]’s account with us was canceled on the date of 1/15/2016 and she will no longer receive any recurring shipments. We hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused. Sincerely, Customer SupportCustomer name: [redacted]

Complaint: [redacted]
I am rejecting this response because:  I received TWO shipments of $39.98 each (one with free shipping).  I am aware that they are crediting me for ONE along with that shipping charge.  However, I NEVER ordered either of these.  I offered to return them (at my expense - they are sealed and unopened), but they did not want them back.  I want the complete refund for BOTH. I do not know how they were ordered, but I have never nor will I ever purchase items like this, especially for weight loss.  I do not have a weight issue and never have.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am very pleased with the outcome of this. Thank you for handling this for me. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help.
Sincerely,
[redacted]

From: Jane Bloom [mailto:[email protected]] Sent: Tuesday, March 08, 2016 1:03 PM To: Stephanie Sudduth Subject: Complaint ID 11179273   March 8, 2016 To Whom It May Concern,     After reviewing Ms. [redacted]'s complaint, customer support has already refunded her  the charges...

of $39.98 and $4.95 on 3/1. She should see the refunds back into her account within 3-5 business days from that date. Also, her account with us is inactive, therefore she will not receive further shipments. We hope she is satisfied with the credit and want to apologize for any inconvenience this may have caused.   Sincerely,   Customer Support

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, they are given the...

terms and conditions explaining that if they don’t cancel their trial within 14 days of the order, they will be charged for the full amount of the product and also will be put on a monthly subscription to receive product every month until they cancel.Please note that our company’s website and products make no claims or references to an endorsement of any kind. Our company’s website contains fully compliant and explicit terms and conditions within all pages of website. The reference within the complaint filed, mentioning lack of clear terms, must be related to affiliate’s (3rd party) web pages, which our company’s outsources. This instance has been noted by the company.According to our records, customer ordered our product on a 14 day trial basis back on 05/18/2016 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 06/01/2016 and due to the fact that the customer didn’t cancel they were charged $79.95 for the original shipments. Additional to the trial orders the customer had also added a product for $19.99.Customer contacted our Customer Service on 05/20/2016 and requested for the order to be cancelled, however the customer’s order had already been shipped. Our Customer Service had informed the customer to call us once they had received the order so that we could mark the order as a return and issue an authorization for the customer. The customer failed to call upon receiving and called the company on 6/02/2016 after the trial had already expired . Our Customer Service still  offered the customer a 50% refund which the customer had accepted. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be issuing the desired refunds as a courtesy for any misunderstanding.Here are the refund confirmations:$39.98 Trans Id: [redacted] dated 06/19/2016$39.98 Trans Id: [redacted] dated 06/19/2016$19.99 Trans Id: [redacted] dated 06/19/2016 Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]