Birchbox.com

Review: Birchbox has been sending me emails and calling me about renewing my yearly subscription. The header from one of the many emails I received reads "Update your Birchbox Account now to receive your November box", which would imply to me that I wouldn't be billed or sent a box if I didn't update my info. Well, I haven't returned calls or updated my account because I didn't want a renewal. So this morning (a [redacted]) I checked my checking account and they had billed me anyway over [redacted] night for a yearly subscription of $110, knocking me into the negative on my bank account. To top it off, they're only open Monday through Friday so I can't dispute this charge with the company at this time and I also cannot locate a link on their website about canceling a subscription. This is completely unethical. I'm on hold now with my bank about disputing the charge through their fraud department and plan to make all of my friends aware of the nightmare Birchbox is putting me through for a service that frankly never lived up to my expectations in the first place.Desired Settlement: The desired outcome would be for Birchbox to be open right now and refund me immediately, but because that is impossible I am hoping my bank will agree to allow me to dispute the charge. I would also hope that Birchbox would stop auto renewing yearly subscriptions, or at least give you an option to agree to or decline auto renewal.

Business

Response:

[redacted] purchased a rebillable yearly subscription on November[redacted], 2013. Per our FAQ;"All annual subscriptions automatically renew at the end of every 12-month period so that you'll never miss a box (except gift subscriptions—see next question). We'll remind you via email when the auto-renew is about to happen. Yearly subscribers may choose to opt out of auto-renewal by clicking the 'Opt Out of Auto Renewal' link under 'Account Settings'. This link is available during the final month of your annual subscription."Because she did not opt out of the automatic renewal before November[redacted], we assumed that she did not want to cancel her subscription. We attempted to charge her card for renewal on November[redacted]. However, this charge did not go through. Since we did not receive any notification from her requesting that the subscription be canceled, we attempted a second charge on 11/*, and a final charge on 11/**. The charge on 11/** was processed successfully.On 11/**, [redacted] contacted us via email to advise that she would like to cancel her subscription and receive a refund. She then called the office earlier this morning. [redacted] canceled [redacted]'s account and issue a full refund for the yearly rebillable subscription charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution has been resolved. Although, upon further research, I realized my husband's new debit card number had been used (which we had not provided and our bank is persistently denying providing), but Birchbox did offer a refund. I still find the entire ordeal unsavory and I am still questioning the ethics surrounding the transaction, but technically it has been resolved.

Sincerely,

Review: I purchased a Birchbox 6 month subscription as a gift for a friend at a military base in Japan. According to confirmation emails that I received, her first box was shipped on June [redacted], confirmation number number[redacted]. She never received it. We both checked with them often, I have all of the email exchanges that I can forward. They said that the last shipping date that they could track was June [redacted]. The July box wasn't received and neither was the August box. It was frustrating because they kept going back and forth with us with no explanation why we weren't getting the product. They had already charged my credit card $60 for a product subscription that was never received. The amount of back and forth they put my friend through was ridiculous. They literally ruined my best friend's birthday. Finally, on July [redacted], I called and talked to [redacted] in NY and she said that they don't ship boxes containing liquids to APO addresses. If that's the case, why did they take my money and pretend like they were shipping products to her? They should have canceled the transaction before it concluded. Before I got this subscription, I specifically asked if they could ship to APO addresses and they said yeas and gave me instructions on how to do it. I have those emails as well.Desired Settlement: They need to change their web site and policy to reflect the fact that they don't ship liquids to APO's. They need to provide better training to their staff who answer the phone. After explaining that they don't ship liquids to APO's, the sales person offered to credit my friend extra points. I asked that if they can't ship to APO's what good would the points be? She couldn't answer the question. It was a terrible experience and they probably won't be in business much longer with inept sales staff and fuzzy policies. I'd like them to make restitution to my friend who went through all of this trouble, but I can't think of how they can do that because of their shipping policies. What a mess.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted]

On [redacted] wrote:

[redacted], I really appreciate you trying to remedy this situation. You are the poster child for what customer response should be and I thank you for the effort. In light of our cross emails, what should the remedy be? I asked the Revdex.com to withhold publishing my complaint pending your outreach (they should give you a promotion, since the sales team had ample time to respond, yet failed to do so). I await your advice.

I recently returned a partial order to Birchbox. The total was initially $85 after their "points" were taken off, then I received a discount of 20%. I paid $60 cash. When I returned 4 out of 6 of the items, it was 21 days before my refund went through. Then almost fifty percent was taken off, not twenty, since I already had it Cara the supervisor explained. Three hundred of my four hundred points were gone. She kept saying if I returned the remaining items I'd get all back. What about the sixty dollars cash I paid? Why is more than 20%getting taken when that's all I got off & had points removed? That's my money, not a point system. I repeatedly asked for her manager, she said her phones don't work like that, I asked for the manager's e-mail, if I could leave my name ,anything, no no no no no. That is bad business.

I want my money, an acknowledgment, something! Something is wrong here. I know it wasn't as long as I thought with the shipping, but 3 weeks is a long time.

Review: I placed an order on Birchbox on November **, 2015. The order number is: [redacted]. After a month, I still get nothing from them. I go to check up my credit card. It is shown that the amount of fee was charged ($207.00). I sent a note to them last night (Jan. *, 2016) and they did not reply me about my issue until I request a phone call this noon. After I told them my problem, the specialist just told me they have the right to cancel the order and there is nothing I can do other than asking the credit card company to cancel the fee. I was very angry about it!

First, they did not give me any notification about the cancel of the order. If they did it, I would at least understand what happened. Second, my credit card was charged, which shows that there is no problem from the side of the credit card company. If the order is cancelled, why the credit card is charged? As a customer, what I need is the product and a good service. Their answer makes me feel really disappointed. In addition, they even closed my registered account. I cannot log in by using the email and password I used for registration. I had no bad record of any type of online purchases. I really do not understand in what kind of logic that they cancel my deal. And, their procedure of cancel the deal is not suitable. Such kind of service should be criticized and be shared to other potential online customers in case they will encounter the same problem.Desired Settlement: I need to receive the order with the amount of fee I have paid. Besides, they should give me an explanation about why they cancelled my deal and did not notify me. I am also curious that why my credit card was charged but the deal was cancelled. And I think I have the very right to figure these things out and get a sincere apology from them.

Business

Response:

As defined by our Terms and Conditions listed on our site, Birchbox reserves the right to limit quantities purchased by our Members, so this order could not be fulfilled. We have issued a full refund in the same form that the customer paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1) Even though they do have the right to cancel the order, they do not notify me at the time of cancellation. If I did not contact them asking about the order(on Jan.*, 2016), I would never know what had happened. They never contact me.2) My credit card was charged. If the order is cancelled in a suitable way, my credit card should not be charged. In addition, it is not suitable to give a customer a refund after more than a month of an order -- especially when the customer contact them. I think I have the right to ask them for certain compensation. At least, they offer me very poor customer service.

3) As a customer, I didn't know anything about what happened for more than a month. They waste my time by charging me the amount of fee. Besides, I also do not know why they cancel my order. I need a fair explanation. Order cancellation usually happens when a customer is on a blacklist. I never had a record of malicious online shopping behavior. I am wondering under what situation did they cancel my order? I need an explanation!Overall, I think providing me the so-called "full-refund" at the current stage is not a suitable answer. I do not accept it. A full refund should be given right after they cancel the order and with an on-time notification. If the late full refund is the only answer they can give, I will share my experience on social media. I think the public will help me judge their behavior. That would be my bottom line.Anyway, I would thank Revdex.com for helping me contact the retailer and trying to give me a fair judgment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We closely monitor the orders on our site, and as listed on our Terms and Conditions, we monitor quantities as well. This order was cancelled and refunded due to its nature, and we apologize for any trouble here. We appreciate the feedback, and apologize for any inconvenience. Rest assured, the order was refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I think there is no need to communicate with this online retailer. Their answer would not make me satisfied. I would always choose reject the response if the answer is "we can do nothing about it". And I will use the social media to share my experience with other potential customers. They will notice the poor service quality of this company!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was contacted by my bank letting me know there was a fraudulent charge on my account. The charge was a $103 charge from Birchbox that I did not authorize. Before this time, I had never heard of Birchbox. I cancelled my card through my bank and filled out paperwork to report the fraud. I received a notice from my bank that I needed to contact Birchbox and request a refund first. I went to [redacted] and searched for a contact phone number. I could not find one on the website, so I started a chat session and chatted with Nathaniel: [redacted] This is terrible customer service and it makes me feel very uneasy about the whole situation. I have a charge on my bank statement from this company that I did not authorize. I feel very uncomfortable with the fact I am unable to speak with someone from this company at my convenience. Birchbox had no problem taking my money FRAUDULENTLY, yet they have a problem speaking with me about this.Desired Settlement: I want my money refunded. I also feel strongly this company should have a contact phone number very clearly placed on their website.

Business

Response:

We will be reaching out to this customer directly to assist with the fraudulent charges. While we are unfortunately not able to give out further information about the charge, we will cooperate with her bank to get this resolved. Additionally, we have closed down the account used to place this order to ensure it does not happen again.

Review: I never received my April Birchbox shipment. Upon requesting a new one I was told it was sent 6 days ago but the tracking information has not yet updated and I have not received my shipment.Desired Settlement: I want to be reimbursed for my April payment.

Business

Response:

[redacted] reached out to us on April ** because her April Birchbox had not arrived. [redacted] requested a replacement for her, but the tracking for the replacement did not update after it had been shipped. We have refunded her for her April box in the amount of $10.63.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed up for a subscription with BirchBox. I was charged for the first October box and was advised to allow 10 days for delivery. The box was never delivered and a tracking number can not be found on my account. I was then charged again for a November subscription issue. I have not received a November box.

I have attempted to contact the customer service department. I can not reach them via telephone, and they are not responding on the "real time" option they offer for customer service issues either.

I have canceled my subscription, but can not reach anyone to request a refund. They have not responded to any requests I have made.Desired Settlement: I want a full refund for the two boxes they have charged me for, that I have not received.

Business

Response:

We have [redacted]' October box shipped and marked delivered on November [redacted]. A Discovery Specialist responded to her via email to let her know that the box was marked delivered, and offered to track it down for her if she had not received it.The November box was also shipped to the same address on file. Though both boxes were shipped and will be delivered, we have issued a refund for both boxes, and that will appear in 3-5 business days.

Review: I had purchased a 12 month gift subscription with Birchbox. Each month a box of various samples and products would be delivered to its subscribers. I had purchased my 12 month gift subscription (paying in full) in December and was notified by email that they would be suspending all Canadian orders and stopping service to Canada due to the US/Can exchange rate.Desired Settlement: I am seeking a full refund or the continuation of services for the remaining 10 months I had paid for. They had said they would provide a prorated refund for the remaining months however I am seeking a full refund as their cancelling of services (in this case a gift) is breaking the service agreement they were to provide when I purchased the year in advance.

Business

Response:

We apologize for the inconvenience with our suspended operations in Canada. While we provided all Canadian subscribers with a refund for the remaining boxes, we have issued a full refund for this subscriber, and it should appear back on his/her account in 3-5 business days. Please feel free to contact i[redacted] with any further questions and we will be happy to assist.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received this subscription as a "gift" from an ex boyfriend who continually sends me items through the mail to harass me. He picks anonymous companies like birch box to send things to my house against my wishes. When I called birch box and asked them to cancel the subscription because I don't want this useless stuff because it is harassment from someone that I don't care for. They refused to cancel the subscription and continue to send the shipments to my house every month. I don't need a monthly reminder and harassment via my ex boyfriend. I don't even like or use the products the company sends out. It is a waste of money and I would never order this for myself let alone for someone else. By continuing this behavior, this company is aiding in harassment and I will not stop contacting them until they do something about it. I have a right to protect my privacy and if I don't want a product or service sent to my house, I should have the FINAL say--not someone else.Desired Settlement: I want them to cancel the subscription immediately and stop sending the monthly box to my house. I don't care if it's their policy to keep "gift" subscriptions private and that they don't reverse subscriptions. I know exactly who placed the order and I can provide his name/phone number and address that should be on the account. Please call me and I will provide the information if they need it to cancel the account.

Business

Response:

On December [redacted], 2014 a gift subscription was purchased for [redacted] for a full year of Birchboxes. While I do not see that we have any record of [redacted] contacting us under her email address - [redacted], this gift was disabled and [redacted] will not receive additional boxes. While we are usually not able to cancel a gift and recommend that the recipient contact the gifter, in this case and due to the circumstances, I can verify that the gift was canceled. [redacted] will not receive any boxes following the March box.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Horrible customer service. I have been waiting for two days for a phone call. It is impossible to talk to a person. My bank account has been charged 3 times - having a hard time trying to clear it up. I do not recommend this business to anyone! I bought a gift card for Christmas and have nothing to show for it yet have been charged. I am getting ready to dispute the whole thing with my bank.

I received a subscription to this company for Valentine's Day. 1st how can you sale someone a box of free samples? Items were marked not for resale on them! One pair of ugly socks and a box full of samples of things I would never use to start with. They have you feel out a profile of what would work best for you after they have already mailed the first box of junk. I could walk into any mall and walk around and get these types of samples for free.

Review: I have communicated with the company on numerous occasions regarding errors in packaging, shipping wherein orders do not arrive complete and missing products as indicated on packing slips, orders do not ship in time lines provided by paid shipping costs, orders arrived damaged. The company refuses to issue a refund or ship a replacement for the latest order missing one component a laqqa lip kit. They state that they will no longer issue a refund or replace the missing item.Desired Settlement: I would like the laqqa lip kit shipped as it has been paid for, or a refund issued for purchase price plus shipping costs and taxes as applicable.

Business

Response:

We have received an unusually high amount of reshipment requests from this customer. While we did accommodate her in the past, we notified her on March ** that we would no longer reship any items or refund her for any orders because we are not able to facilitate this many reshipments. In this particular instance, the customer asked us to reship a Laqa & Co. Lip Lube Fiver. We can confirm that the Laqa & Co. Lip Lube Fiver was shipped under the [redacted] tracking number [redacted]. It was marked delivered on June **. Because we have shipped the products and they were marked delivered, we are unable to issue a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Yes there have been a number of complaints previously and I believe that points to issues in warehouse, logistics, and within the company itself or companies utilized during the course of product storage, packing, fulfillment and delivery as opposed to the customer. I am simply asking to receive what I paid for. When I opened my box the item was missing, as I have experienced previously on numerous occasions within the past year when ordering from the company. Previously they have been gracious and accommodating however not today. I never denied the information provided regarding tracking and delivery confirmation, but the item I paid for has not been received. I would simply request a refund or a replacement of the item at this point in time and perhaps the company needs to address operations within the warehouse rather than denying the customer product that they have been charged for. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Both the weight of the package and our records indicate that the product was in fact included in the shipment mentioned in the previous correspondence. We take the necessary steps to ensure that everything arrives in perfect condition. We notified [redacted] in March that if she continued to purchase through our site, we would not reship or refund her if she was dissatisfied. Our records indicate that we have successfully shipped many orders to [redacted], and while we did reship products at the start, we are no longer able to continue reshipping products that we can confirm have already been delivered to her. We will not be refunding this order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not received the item as paid for nor a refund for purchase price. While company may have verification of placing product in shipping package at some point prior to leaving warehouse, the item in question was not in fact included with other packaged items received. Issue is not yet resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had placed an order in November to start receiving a Birchbox in December. They had told me I would receive my shipment by the [redacted] of December. I received a free gift for signing up and receive that. So I contact the customer care and they asked me to confirm my address which I did and I told them I also received a free gift. She then replied I would receive a new tracking number within 48 hours. So after the 48 hours I did not receive my new tracking number so I contacted Birchbox again. The new representative told me the same thing. I have still yet to receive my new tracking number or my December Birchbox.Desired Settlement: I would like to receive the goods that I paid for. Birchbox had no problem taking the money out of my account . But they obviously have a problem shipping their items to people who paid.

Business

Response:

[redacted] subscribed on December [redacted] and reserved the December box. As listed on our FAQ, when you first subscribe, your box takes up to ten business days to process and ship. [redacted]'s original box shipped and is listed as out for delivery at her shipping address. [redacted] then reached out to us to let us know her box did not arrive. We reshipped another box to her free of charge and it is also listed as out for delivery today. Additionally, 50 points, a $5 credit, were added to [redacted]'s account, and she used them on a full size order. [redacted] also earned Birchbox points for reviewing the products she received, and she also received Birchbox points for sharing her box on social media. We shipped 2 boxes to her, added a $5 credit to her account, and she also reviewed her box and shared it on social media for additional Birchbox points. [redacted] should receive her replacement box today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has er Here]

While this statement is true, why should I had to pay for shipping On the $5.00 credit that was given to me. I had to pay $5.00 for the item to be shipped which is like not having a credit to begin with. As for the review of the products that was for the first box that was never received. And why should I have to pay for Birchbox to ship another box if I hadn't received the first one!? I know I am not the only one to complain about this same thing.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We shipped the replacement box at no charge to [redacted]. She was not charged for shipping. Instead, it looks like she used her $10 credit to purchase a full size product. Because she chose to purchase this product, she was also required to pay for shipping, as only orders over $10 qualify for free shipping on our site. This order that [redacted] placed is completely separate from her subscription or the replacement box we sent to her. She was not charged for shipping on either of those. We have given [redacted] store credit and a replacement box at no charge to her. We will not be refunding the $5 shipping charge on her full size order that she placed separately from the subscription.

Review: In January of 2014 I ordered a yearlong subscription to Birchbox Men. I was informed that once a year was up I would be notified before being billed an additional time. in the beginning of January 2015 I went online to try and cancel my subscription to Birchbox and after spending an hour on the website there was no way to 1. cancel the subscription, 2. remove my credit card information or 3. call the company. I never received an email or notification that I was to be charged again and yet this credit card statement I see a new charge on my credit card for another year long subscription that I don't want and tried to cancel and never received a notification for.Desired Settlement: I would like Birchbox to refund the charge they levied in January of this year as well as remove my credit card information from their site.

Business

Response:

[redacted] purchased a "Men's Yearly Rebillable Subscription" on January [redacted], 2014. Per our FAQ, "Yearly Rebillable Subscriptions may only be cancelled within the first month. However, yearly subscribers will have the option to opt out of auto-renewal to ensure the subscription is canceled upon completion. This option will becomes available within Account Settings during the final month."If the customer does not opt out of the automatic renewal, the charge is processed automatically on their card. I see that [redacted] contacted our Discovery Specialist service with her concerns on January [redacted]. Jenieze replied to her email on Monday, January [redacted] advising that the subscription had been canceled and the full amount of $195.00 had been refunded to her card.

Review: I placed an order on Sept **, 2015 and on Sept **,2015 @ 0600 am I have tried to cancel the order due to an unforseen family issue. Since 0600am I have tried to call multiple times send an email and tried to get someone on their chat line with now results. I do not want the product and can not get ahold of a person to cancel the order. I have called 6 times and send 8 chats/emails but no one is getting back to me. They were real a quick to take the money out of my account and I am afraid that I will not be able to send the products back because no one will answer my emails.Desired Settlement: I would like them to cancel the order (order number [redacted]) and get my money back.

Business

Response:

We apologize that this customer has not yet heard back from us. We are experiencing a high volume of customer service inquiries. We will absolutely refund this customer and follow up with her via email with next steps to return the products.

I recieved a monthly beauty box through birchbox.com for two months. On the second month I recieved a box that had an oil hair product open ruining the box and some products within.

Their shipping and customer service are terrible. I've had several boxes lost in the mail because their tracking numbers don't work. Customer service is very rude and has no interest in working with people for solutions. They will continue to charge for boxes that don't arrive. I cancelled after 3 months and receiving 2 boxes. I agree with the other reviewer that once they have your money they don't care what happens.

Review: I placed a complaint about shipping. My mother subscribed to birtchbox for me as a gift. June and July were fine. August they send an email saying there was a problem with the payment. My mother had more than enough in her account so we assumed it was the billing address, we changed it and they then sent the August box, but a week later they send my September box to my mothers home. 600 miles away from my home. I am trying to resolve the issue to ensure I receive the boxes at my address but birtchbox does not take calls, CHAT does not WORK and I have sent 2 notes no reply.

Not my kind of company. I expect at least a 24 hour response from a company who holds by payment information for reoccurring charges,Desired Settlement: I really just wanted a call back to straighten out the issue. NOW I would appreciate them sending a box to my home for September.

Business

Response:

We have contacted this customer to let her know we will be replacing her box and adding an additional box for the month of August that she missed. We apologize that we were unavailable when she initially reached out, but a specialist has been in touch now, and is happy to reship anything that has not arrived.

Review: Bait and switch advertising. Unlike Glossy box and Ipsy whose monthly spoilers consistently match product to skin shade and profile and spolier. Birch box all together switches out the product from the well recognized brand they advertise in the spoilers, the deluxe samples to no name brands claiming it matches your customized profile when they could have done the same exact thing with shades from the brands as promised in the spoilers as their competitors do. This company is engaging in one of the clearest textbook examples of bait and switch advertising I have ever seen. Their CEO knows it and for her to sit and play dumb is just really insulting to her customers.Desired Settlement: Refund

Business

Response:

While we do send spoiler emails and display sneak peek videos on our website, we also state in our FAQ and in our videos that the items depicted are only some of the samples that we are sending in the boxes that month. We create sometimes up to 50 different box types each month, and the boxes vary based on a user's Beauty Profile. For this reason, a subscriber doesn't always receive the exact samples depicted in the spoiler materials. This subscriber's box was shipped and marked delivered. Rest assured, we issued a refund for this box despite the fact that it was received.

Review: I signed up for birchbox men. It cost 20 bucks. It asked to select things I was interested in recieving. I selected those categories. And what I got was nothing I selected. Was free samples and a cardboard cutout and a pair of boxers for 20 bucks it is not what I had signed up for and nothing from the categories I selected. I contacted their support and told them I would return the box because I am unsatisfied with the entire product because it was not anything I had signed up for and asked for a refund. Mollie from there support told me to bad. That's what they send. Completely terrible customer service as well. If you ask for people to select categories and then send them whatever you want that's a complete ripoff. Your not providing what you said you would your just doing whatever you want. This is unacceptable.Desired Settlement: I would like a refund and would love to send the box back as nothing in it can be used because I didn't ask for any of that stuff. I feel completely ripped off. As of now I would tell everyone I know to never sign up for this service.

Business

Response:

As indicated on our FAQ, Birchbox Man subscription boxes are non refundable as we are a discovery service. We do give subscribers the option to edit a profile that helps us determine what to include in their boxes each month. [redacted] reached out to us on August * and Mollie responded and offered to assist him in editing his Grooming Profile to improve his experience for next month. We have now refunded [redacted] as a courtesy, and we will be happy to assist him if he has any trouble going forward.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,