After receiving the intial letter, I immediately spoke with our Finance department and asked for a STAT refund to this member
"text-decoration: underline;">
A refund was processed on 4/16/for the full amount of $In addition, I have sent this member an email confirming the cancellation and refund date
Please let me know if there is anything else needed to resolve this issue
I have contacted the member via email with an apology for the error in sending an invoice beyond date of policy termination
We did cancel the policy per [redacted] request and had the refund mailed out to herHowever, we have a third party vendor that is doing our invoicing and a systems error was allowing invoices to print and mail beyond the date or termination
I explained to [redacted] that we are diligently working with this vendor to correct the errorWe can say with confidence it will be fixed prior to the next invoice runI further advised [redacted] that she can throw away the invoice knowing that no additional will be mailed to her home
I ended my communication by asking her to reach out should she have any further questions or concerns for me
Please let me know if there is anything additional needed in relation to this case
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
After a 20 year association with Good Hope Medical. I recently received
a letter from a Credit Agency demanding that I pay a past due bill. I was absolutely shocked!. I have always paid my bills and never had any problems or unresolved issues. Now that Common Ground Insurance is involved, as part of the Aurora purchase. Common Ground sent a bill to the collection agency when my credit record is spotless. Aurora Common Ground will never have my business again and I will be changing at my first opportunity. Outrageous!!!
So much relationships. Common Ground is owned by Aurora
We
investigated and found this clients policy was not correct. We have received
several conflicting files from the Federal Marketplace regarding which plan
this member was to be enrolled in.
class="MsoNormal">Our
Compliance Officer spoke with [redacted] on 12/19/2014 and was able to come up with
a desired outcome. We agreed to retroactively maintain her original plan
selection and we are issuing a refund check in the amount of $315.05 for
overpayment of premium for the period March 1, 2014 through December 31, 2014.
[redacted] was happy with this outcome.
Should there
be any additional questions, please feel free to reach out to me.
Thank you for contacting us to express your dissatisfaction regarding the above subject matter.
We take this concern very seriously, and want you to know that we have taken steps to ensure careful and complete consideration of your grievance working toward a timely...
resolution.
The Common Ground Healthcare Cooperative Grievance Committee has investigated your concern by carefully reviewing all the information we have received. Upon completion of the
review, the committee has determined the following:
• A refund in the amount of $543.97 was processed on April 1, 2015.
o The above amount of was deposited to your checking account ending in 5412.
o Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
Thank you for keeping the lines of communication open with us. If we can help you with anything else or answer any questions you have,
please call me at [redacted] or email me at [redacted]
Sincerely,
[redacted]
Since Common Ground Health Care changed their payment system in October 2015 there has been non-stop issues with payments. The most current situation is that I was charged 2x for my February 2016 premium. I contacted Don in customer service on Monday 2/15/16 and he confirmed that I was indeed over-charged(by a few hundred dollars) and was assured by him that he would get a ticket going and call me back with in 2 days. I called Don back on 2/19/16, as I was never given a call back from him. Don, indeed said that the management department closed out the ticket for an unknown reason and he would not have noticed had I not called back. Don then said he was getting his manager Caroline for me to speak with. I waited and waited and Caroline never picked up the phone, instead Don did. I said like would like to speak to Caroline and he said sure. I again waited for a while and then was eventually put in to her voicemail. I called back and spoke to another representative who stated there were no supervisors to talk to...maybe they all left early for the weekend. None the less this company has shown lack of follow through and poor customer service, for a customer that has been severely over-charged. I have spent hours on hold and talking to customer service reps when I did nothing but pay my premium on time and have proof of that. I would NOT recommend this company.
I currently have insurance with Common Ground Health Co-op and am completely frustrated with this supposed health insurance group. It is literally impossible to contact anyone--whether via phone, email, letter, etc. I have tried for literally almost a month attempting to contact someone at this company and am put on hold endlessly. Emails are never responded to and the one time I did get to talk to someone, they promised to do "research" on my issue and get back to me--I have yet to receive a call back and it's been almost a week. If I had another choice, I would go elsewhere. I absolutely do NOT recommend this business to anyone...I can't even say they have the worst customer service ever because they have NO customer service at all! Look elsewhere--please--or the sake of your health care needs.
Dear Mr. [redacted]
Thank you for contacting us to express your dissatisfaction regarding the above subject matter. We take this concern very seriously. and want you to know that we have taken steps to ensure careful and complete consideration of yo Jr grievance working...
toward a timely resolution.
The Common Ground Healthcare Cooperative Grievance Committee has investigated your concern by carefully reviewing all the information we have received. Upon completion of the review. the committee has determined the following:
• Claim [redacted] for $4.239.00 will be reprocessed and the provider will be paid as "In Network."
• We deeply apologize for any inconvenience this may have caused you.
Thank you for keeping the lines of communication open with us. If we can help you with anything else or answer any questions you have. please call me at [redacted] or email me at [redacted].
Sincerely.
[redacted] LPN. BBA
Member Health Services Director
Dear Mr. [redacted]
I am writing in response to the complaint you recently filed with the Revdex.com. You expressed concern in your complaint that you were being billed for premiums for coverage beyondthe November 30, 2015 termination date you had requested of Common...
Ground Healthcare Cooperative (CGHC) and the Federally Facilitated Marketplace (FFM).Upon review of the information provided and our phone conversation on December 22, 2015, Common Ground Healthcare Cooperative has reached the following decision:
• As agreed during our conversation, CGHC will change your termination effective date from December 4, 2015 to November 30, 2015, which was also confirmed by the email you sent toCGHC asking that this change be made.• CGHC has made the correction to the termination effective date and it now shows as November 30, 2015 as requested. So please disregard any invoices received requesting premium payment for December 1,2015 and beyond.
Based on the information listed above, CGHC has resolved your complaint.
If we can assist you with any further or answer any questions you have, please email [redacted]
Sincerely,
[redacted]
Thank you for contacting us to express your dissatisfaction regarding the above subject matter. We take this concern very seriously, and want you to know that we have taken steps to ensure
careful and complete consideration of your grievance working toward a timely...
resolution.
The Common Ground Healthcare Cooperative Grievance Committee has Investigated your concern by carefully reviewing all the information we have received. Upon completion of the
review, the committee has determined the following:
• We will refund the $340.81, which was Inadvertently drafted from your bank account after your Insurance was termed.
• Your letter did not Indicate the amount of overdraft fees assessed as a result of our error. Please feel free to contact me with proof of the overdraft fees in question so that we may
consider reimbursement.
Thank you for keeping the lines of communication open with us. If we can help you with anything else or answer any questions you have, please call me at [redacted] or email me at
[redacted]
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
Almost impossible to contact by phone. Tried e-mail but received no response. I am not sure how they arrive at their bills; they do not make sense to me; however, they are in our favor. I tried getting an accounting of what they charged and what we paid but no response. The Health Insurance Market Place paid them for months we were not even covered under their plan. Would not recommend them to anyone unless things change.
Ms. [redacted] application was received from the Federal Marketplace on 12/26/2013 with an effective date of 1/1/2014. On 1/24/2014, she called Customer...
Service to inquire if joining a gym would be covered as a preventative service under her current policy. This call indicated to us that she was aware of her policy and its start date of 1/1/2014. We did not receive any additional calls from Sarah until 3/24/2014 when she called to inquire as to why her policy had been cancelled as she had made payment on 3/3/2014.
In Ms. [redacted]’ complaint, she mentions that she is not allowed to be termed as she was still within her grace period. In accordance with applicable regulations, the grace period only goes into effect after the member has made the first initial premium payment. Ms. [redacted]’ policy would have been effective 1/1 had we received her initial payment by 2/28/2014. However, because we did not receive the payment until 3/3/2014, a non-issuance/cancellation letter was sent to Ms. [redacted]. At no time during the period of 1/1 to 3/3 did Ms. [redacted] request to change her effective date. We also received no communication from the Federal Marketplace asking us to move her effective date.
I offer my sincere apologies that Ms. [redacted] has not yet received her refund. Her letter asking to refund her money was received in our office on 4/2/2014. Due to high volumes, we are processing requests that come in as quickly as possible and in the order they were received. This refund request has now gone to our finance department. Refunds are processed weekly. If Ms. [redacted] would like to keep her insurance with us, she certainly can do so. It would require her to pay premiums for the months of January, February, and April to bring her account up to date. At that point we could reinstate her. I also regret that our Customer Service department did not contact me sooner as I could have reached out to Ms. [redacted] to see if she would have been willing to stay active with her insurance or at the very least, the process of issuing a refund would have started earlier.
Please let me know if there are additional details needed on this complaint.
Thank you for the opportunity to assist in your research of this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In response to this letter from [redacted] of Commonground. The Healthcare marketplace sent you a case # [redacted] stating that they made the mistake and the date should be backdated to September 1, 2014. You responded to them stating the case was resolved. I also payed the correct premiums in October 2014 as was told by your company. Then again after telling me it was corrected and taking my payments for the correct premiums it still was not resolved. So I contacted Healthcare marketplace again, [redacted], and they resent you another case# [redacted] I spoke with your employee [redacted] at [redacted] on November 17, 2014. She asked for some time to review everything and then returned a call to me on November 24, 2014 and told me everything was backdated and resolved. As you can see this is not resolved. The only thing resolved is that I paid your company for the correct premiums and am not receiving what I paid for.
OMG! This is the worst company I have other done business with. Today for the 7th time in 14 months I have spent over 3 hours with them on the phone regarding a billing issue. It always starts when I go to pick up a prescription and I am denied coverage. They are only open from 8am - 5pm on Monday - Friday. So if you have problems you have to pay for the script or wait till they open to get the problem resolved. This time they told me that our plan is denied because they have not received the tax credit information from The Health Insurance Market Place. They said that they will escalate the problem and can take up to three days. I insisted that it was not acceptable and that I needed to resolve this now. She said that I could come in and the walk-in person could help me. After 2.25 hrs on the phone with her she finally transferred to someone else. This person told me within minutes that there were no problems with tax credit from the Market Place. She said that our automatic online charges did not go through. I went online and placed the payment and it went through. Other experiences have been the same where they just cancel us out of no where. DO NOT CHOOSE COMMON GROUND. I implore you to find a different company to get your government health care from. STAY AWAY!
Yes heard from Common Ground in a letter to my home over a week ago and it looked like they were faxing you the same letter. 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; background-color: rgb(255, 255, 255);"> I am completely satisfied with their lengthy answer and attention to detail. Thank you,[redacted]
I reached out to this member to apologize for the errors on her invoicing. This member has made her payments but I believe the issue that created the...
incorrect invoices was the late start in getting payments made.
Judith’s insurance was effective 1/1/2014 but we didn’t receive the first payment until 3/14/2014 at which time she paid (3) months premiums. I worked with our IT department to make sure her invoices are corrected.
The system shows that the invoice which was just mailed out is correct. I have asked Judith to reach back out to me if there are other issues or concerns that I can help her with but for now, all looks to be good.
Thank you for bringing this issue to my attention.
Regards,
[redacted]
[redacted]Common Ground Healthcare Cooperative
Director of Operations
Direct: [redacted]
Cell: [redacted]
Common Ground Healthcare Cooperative (CGHC) has received your written complaint regarding the above subject matter. CGHC has forwarded your written complaint to the Grievances Department for review and possible investigation.
The Grievance Department takes all member complaints seriously....
They will review your written complaint and any medical records, if applicable, and make a decision on whether to investigate and/or track your concern. You will be notified in writing when the issue has been resolved or closed within thirty (30) days of receiving your written complaint. Please contact [redacted] by telephone at [redacted] or by email at [redacted] if you have any questions or concerns.
Sincerely,
[redacted]
Director, Member Services & Claims
I am attaching the correspondence that I have sent out to [redacted] in response to complaint issued with Revdex.com. You will see that our organization is in the...
process of taking away all vendor responsibilities from Xerox Business Solutions and bringing them in house here in Brookfield, Wisc.
I apologize for the lateness in responding to this file but I did not receive the initial mailing and first hear of [redacted] issues with the letter sent on 9/15/2014. Please let me know if there is any additional information that I can provide you.
Also, I have received information on how to long into your system to see all comments, concerns etc regarding our organization but the link and the log in information provided have not thus far allowed me to enter the system. Is there someone in your IT department that I can reach out to regarding this matter? Could the link and new log in credentials possibly be sent on to me?
Thank you for your consideration.
Respectfully,
[redacted]
[redacted]Common Ground Healthcare Cooperative
Director of Member Health Services
Direct: [redacted]
Cell: [redacted]
If you are not currently enrolled with this company, DO NOT DO IT. They have been the worst to deal with. I am on auto pay with them. this means that they charge my credit card each month for my premium. for the 4th time in 2 years, I have been unable to pick up my perscriptions because they failed to bill my card. I called them from the pharmacy, and my only option was to pay full price and file back with them. they couldn't resolve the issue by phone. when I asked to speak with a supervisor, I was put on hold and remained there for 30 minutes until I gave up.
Do not enroll with them, they will not care about you.....
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
After receiving the intial letter, I immediately spoke with our Finance department and asked for a STAT refund to this member
"text-decoration: underline;">
A refund was processed on 4/16/for the full amount of $In addition, I have sent this member an email confirming the cancellation and refund date
Please let me know if there is anything else needed to resolve this issue
I have contacted the member via email with an apology for the error in sending an invoice beyond date of policy termination
We did cancel the policy per [redacted] request and had the refund mailed out to herHowever, we have a third party vendor that is doing our invoicing and a systems error was allowing invoices to print and mail beyond the date or termination
I explained to [redacted] that we are diligently working with this vendor to correct the errorWe can say with confidence it will be fixed prior to the next invoice runI further advised [redacted] that she can throw away the invoice knowing that no additional will be mailed to her home
I ended my communication by asking her to reach out should she have any further questions or concerns for me
Please let me know if there is anything additional needed in relation to this case
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
After a 20 year association with Good Hope Medical. I recently received
a letter from a Credit Agency demanding that I pay a past due bill. I was absolutely shocked!. I have always paid my bills and never had any problems or unresolved issues. Now that Common Ground Insurance is involved, as part of the Aurora purchase. Common Ground sent a bill to the collection agency when my credit record is spotless. Aurora Common Ground will never have my business again and I will be changing at my first opportunity. Outrageous!!!
So much relationships. Common Ground is owned by Aurora
We
investigated and found this clients policy was not correct. We have received
several conflicting files from the Federal Marketplace regarding which plan
this member was to be enrolled in.
class="MsoNormal">Our
Compliance Officer spoke with [redacted] on 12/19/2014 and was able to come up with
a desired outcome. We agreed to retroactively maintain her original plan
selection and we are issuing a refund check in the amount of $315.05 for
overpayment of premium for the period March 1, 2014 through December 31, 2014.
[redacted] was happy with this outcome.
Should there
be any additional questions, please feel free to reach out to me.
Regards,
[redacted]
Director of
Member Health Services
Thank you for contacting us to express your dissatisfaction regarding the above subject matter.
We take this concern very seriously, and want you to know that we have taken steps to ensure careful and complete consideration of your grievance working toward a timely...
resolution.
The Common Ground Healthcare Cooperative Grievance Committee has investigated your concern by carefully reviewing all the information we have received. Upon completion of the
review, the committee has determined the following:
• A refund in the amount of $543.97 was processed on April 1, 2015.
o The above amount of was deposited to your checking account ending in 5412.
o Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
Thank you for keeping the lines of communication open with us. If we can help you with anything else or answer any questions you have,
please call me at [redacted] or email me at [redacted]
Sincerely,
[redacted]
Since Common Ground Health Care changed their payment system in October 2015 there has been non-stop issues with payments. The most current situation is that I was charged 2x for my February 2016 premium. I contacted Don in customer service on Monday 2/15/16 and he confirmed that I was indeed over-charged(by a few hundred dollars) and was assured by him that he would get a ticket going and call me back with in 2 days. I called Don back on 2/19/16, as I was never given a call back from him. Don, indeed said that the management department closed out the ticket for an unknown reason and he would not have noticed had I not called back. Don then said he was getting his manager Caroline for me to speak with. I waited and waited and Caroline never picked up the phone, instead Don did. I said like would like to speak to Caroline and he said sure. I again waited for a while and then was eventually put in to her voicemail. I called back and spoke to another representative who stated there were no supervisors to talk to...maybe they all left early for the weekend. None the less this company has shown lack of follow through and poor customer service, for a customer that has been severely over-charged. I have spent hours on hold and talking to customer service reps when I did nothing but pay my premium on time and have proof of that. I would NOT recommend this company.
I currently have insurance with Common Ground Health Co-op and am completely frustrated with this supposed health insurance group. It is literally impossible to contact anyone--whether via phone, email, letter, etc. I have tried for literally almost a month attempting to contact someone at this company and am put on hold endlessly. Emails are never responded to and the one time I did get to talk to someone, they promised to do "research" on my issue and get back to me--I have yet to receive a call back and it's been almost a week. If I had another choice, I would go elsewhere. I absolutely do NOT recommend this business to anyone...I can't even say they have the worst customer service ever because they have NO customer service at all! Look elsewhere--please--or the sake of your health care needs.
Dear Mr. [redacted]
Thank you for contacting us to express your dissatisfaction regarding the above subject matter. We take this concern very seriously. and want you to know that we have taken steps to ensure careful and complete consideration of yo Jr grievance working...
toward a timely resolution.
The Common Ground Healthcare Cooperative Grievance Committee has investigated your concern by carefully reviewing all the information we have received. Upon completion of the review. the committee has determined the following:
• Claim [redacted] for $4.239.00 will be reprocessed and the provider will be paid as "In Network."
• We deeply apologize for any inconvenience this may have caused you.
Thank you for keeping the lines of communication open with us. If we can help you with anything else or answer any questions you have. please call me at [redacted] or email me at [redacted].
Sincerely.
[redacted] LPN. BBA
Member Health Services Director
Dear Mr. [redacted]
I am writing in response to the complaint you recently filed with the Revdex.com. You expressed concern in your complaint that you were being billed for premiums for coverage beyondthe November 30, 2015 termination date you had requested of Common...
Ground Healthcare Cooperative (CGHC) and the Federally Facilitated Marketplace (FFM).Upon review of the information provided and our phone conversation on December 22, 2015, Common Ground Healthcare Cooperative has reached the following decision:
• As agreed during our conversation, CGHC will change your termination effective date from December 4, 2015 to November 30, 2015, which was also confirmed by the email you sent toCGHC asking that this change be made.• CGHC has made the correction to the termination effective date and it now shows as November 30, 2015 as requested. So please disregard any invoices received requesting premium payment for December 1,2015 and beyond.
Based on the information listed above, CGHC has resolved your complaint.
If we can assist you with any further or answer any questions you have, please email [redacted]
Sincerely,
[redacted]
Thank you for contacting us to express your dissatisfaction regarding the above subject matter. We take this concern very seriously, and want you to know that we have taken steps to ensure
careful and complete consideration of your grievance working toward a timely...
resolution.
The Common Ground Healthcare Cooperative Grievance Committee has Investigated your concern by carefully reviewing all the information we have received. Upon completion of the
review, the committee has determined the following:
• We will refund the $340.81, which was Inadvertently drafted from your bank account after your Insurance was termed.
• Your letter did not Indicate the amount of overdraft fees assessed as a result of our error. Please feel free to contact me with proof of the overdraft fees in question so that we may
consider reimbursement.
Thank you for keeping the lines of communication open with us. If we can help you with anything else or answer any questions you have, please call me at [redacted] or email me at
[redacted]
Sincerely,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Almost impossible to contact by phone. Tried e-mail but received no response. I am not sure how they arrive at their bills; they do not make sense to me; however, they are in our favor. I tried getting an accounting of what they charged and what we paid but no response. The Health Insurance Market Place paid them for months we were not even covered under their plan. Would not recommend them to anyone unless things change.
Ms. [redacted] application was received from the Federal Marketplace on 12/26/2013 with an effective date of 1/1/2014. On 1/24/2014, she called Customer...
Service to inquire if joining a gym would be covered as a preventative service under her current policy. This call indicated to us that she was aware of her policy and its start date of 1/1/2014. We did not receive any additional calls from Sarah until 3/24/2014 when she called to inquire as to why her policy had been cancelled as she had made payment on 3/3/2014.
In Ms. [redacted]’ complaint, she mentions that she is not allowed to be termed as she was still within her grace period. In accordance with applicable regulations, the grace period only goes into effect after the member has made the first initial premium payment. Ms. [redacted]’ policy would have been effective 1/1 had we received her initial payment by 2/28/2014. However, because we did not receive the payment until 3/3/2014, a non-issuance/cancellation letter was sent to Ms. [redacted]. At no time during the period of 1/1 to 3/3 did Ms. [redacted] request to change her effective date. We also received no communication from the Federal Marketplace asking us to move her effective date.
I offer my sincere apologies that Ms. [redacted] has not yet received her refund. Her letter asking to refund her money was received in our office on 4/2/2014. Due to high volumes, we are processing requests that come in as quickly as possible and in the order they were received. This refund request has now gone to our finance department. Refunds are processed weekly. If Ms. [redacted] would like to keep her insurance with us, she certainly can do so. It would require her to pay premiums for the months of January, February, and April to bring her account up to date. At that point we could reinstate her. I also regret that our Customer Service department did not contact me sooner as I could have reached out to Ms. [redacted] to see if she would have been willing to stay active with her insurance or at the very least, the process of issuing a refund would have started earlier.
Please let me know if there are additional details needed on this complaint.
Thank you for the opportunity to assist in your research of this issue.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
In response to this letter from [redacted] of Commonground. The Healthcare marketplace sent you a case # [redacted] stating that they made the mistake and the date should be backdated to September 1, 2014. You responded to them stating the case was resolved. I also payed the correct premiums in October 2014 as was told by your company. Then again after telling me it was corrected and taking my payments for the correct premiums it still was not resolved. So I contacted Healthcare marketplace again, [redacted], and they resent you another case# [redacted] I spoke with your employee [redacted] at [redacted] on November 17, 2014. She asked for some time to review everything and then returned a call to me on November 24, 2014 and told me everything was backdated and resolved. As you can see this is not resolved. The only thing resolved is that I paid your company for the correct premiums and am not receiving what I paid for.
OMG! This is the worst company I have other done business with. Today for the 7th time in 14 months I have spent over 3 hours with them on the phone regarding a billing issue. It always starts when I go to pick up a prescription and I am denied coverage. They are only open from 8am - 5pm on Monday - Friday. So if you have problems you have to pay for the script or wait till they open to get the problem resolved. This time they told me that our plan is denied because they have not received the tax credit information from The Health Insurance Market Place. They said that they will escalate the problem and can take up to three days. I insisted that it was not acceptable and that I needed to resolve this now. She said that I could come in and the walk-in person could help me. After 2.25 hrs on the phone with her she finally transferred to someone else. This person told me within minutes that there were no problems with tax credit from the Market Place. She said that our automatic online charges did not go through. I went online and placed the payment and it went through. Other experiences have been the same where they just cancel us out of no where. DO NOT CHOOSE COMMON GROUND. I implore you to find a different company to get your government health care from. STAY AWAY!
Yes heard from Common Ground in a letter to my home over a week ago and it looked like they were faxing you the same letter. 34, 34); font-family: arial, sans-serif; font-size: 12.8000001907349px; background-color: rgb(255, 255, 255);"> I am completely satisfied with their lengthy answer and attention to detail. Thank you,[redacted]
I reached out to this member to apologize for the errors on her invoicing. This member has made her payments but I believe the issue that created the...
incorrect invoices was the late start in getting payments made.
Judith’s insurance was effective 1/1/2014 but we didn’t receive the first payment until 3/14/2014 at which time she paid (3) months premiums. I worked with our IT department to make sure her invoices are corrected.
The system shows that the invoice which was just mailed out is correct. I have asked Judith to reach back out to me if there are other issues or concerns that I can help her with but for now, all looks to be good.
Thank you for bringing this issue to my attention.
Regards,
[redacted]
[redacted]Common Ground Healthcare Cooperative
Director of Operations
Direct: [redacted]
Cell: [redacted]
Common Ground Healthcare Cooperative (CGHC) has received your written complaint regarding the above subject matter. CGHC has forwarded your written complaint to the Grievances Department for review and possible investigation.
The Grievance Department takes all member complaints seriously....
They will review your written complaint and any medical records, if applicable, and make a decision on whether to investigate and/or track your concern. You will be notified in writing when the issue has been resolved or closed within thirty (30) days of receiving your written complaint. Please contact [redacted] by telephone at [redacted] or by email at [redacted] if you have any questions or concerns.
Sincerely,
[redacted]
Director, Member Services & Claims
I am attaching the correspondence that I have sent out to [redacted] in response to complaint issued with Revdex.com. You will see that our organization is in the...
process of taking away all vendor responsibilities from Xerox Business Solutions and bringing them in house here in Brookfield, Wisc.
I apologize for the lateness in responding to this file but I did not receive the initial mailing and first hear of [redacted] issues with the letter sent on 9/15/2014. Please let me know if there is any additional information that I can provide you.
Also, I have received information on how to long into your system to see all comments, concerns etc regarding our organization but the link and the log in information provided have not thus far allowed me to enter the system. Is there someone in your IT department that I can reach out to regarding this matter? Could the link and new log in credentials possibly be sent on to me?
Thank you for your consideration.
Respectfully,
[redacted]
[redacted]Common Ground Healthcare Cooperative
Director of Member Health Services
Direct: [redacted]
Cell: [redacted]
If you are not currently enrolled with this company, DO NOT DO IT. They have been the worst to deal with. I am on auto pay with them. this means that they charge my credit card each month for my premium. for the 4th time in 2 years, I have been unable to pick up my perscriptions because they failed to bill my card. I called them from the pharmacy, and my only option was to pay full price and file back with them. they couldn't resolve the issue by phone. when I asked to speak with a supervisor, I was put on hold and remained there for 30 minutes until I gave up.
Do not enroll with them, they will not care about you.....
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]