Black Optix Tint and Audio

Black Optix tinting was very knowledgable and professionalThe shop is state-of-the-art and pricing was very affordableManager and staff were very inviting and the work was impeccable

Black Optix has great pricing and a professional staffThey installed a remote start on my wifes and sons vehicle Ery friendly and the store was impressive

I like to review companies when impressedBlack Optix Tint was very profession and shop is very well laid outI had my my quote and scheduling done via email, end product was superbThis company tinted my Lexus and it came out looking gorgeousThanks guys and gals

01/30/2015, I brought my vehicle in for tintingWhile the price was satisfactory, I’ve encountered series of unpleasant experiencesThe first time I picked the vehicle up, the back window was terribly wrongThere were several bubbles and the tint did not cover the entire back windowYou could see major light gaps in various places even when sitting in the front seat looking thru the rearviewThe areas that were trimmed were very uneven and even jagged in some areasI brought the vehicle back immediately and the window was redone, but not before I expressed grave concern about the removal of the tint as the window does house defrost linesI was assured that the tint would be “steamed off” and that it would not affect the defrost lines at allWhen I picked the vehicle back up, I was already late for another engagement so did not have time to look it over thoroughlyTo my disappointment, when I got in the vehicle I noticed a huge crease in the tintI brought the vehicle back a third time and it was agreed to (again) redo the rear windowNo offer was given to repair the other windowsWhen I picked the vehicle up there was severe damage done to the rear defrost lines as a result of removing the tint, which I was assured wouldn't happenI have to admit, I was very dissatisfiedI made a sincere attempts at looking over this problem, but ultimately wasn't able toEqually, neither could anyone else who is a car enthusiast who looked at itThe back window looks horribleThe defrost lines were damaged and it is very noticeableThe entire window looks pretty bad in many spotsI really tried to get past the rear defrost damage, as well as other spots that had trashed trapped, trimmed very uneven in many areas, and was extremely noticeableFor a fourth time, I carried the vehicle back and spoke with [redacted] one of the ownersI pointed out the problem areas and explained what I had previously experiencedHe agreed that the job had been done incorrectly and that the damage to the defrost lines were in fact a result of the tint being removed by his employeesHe explained that they did not have a “steam” process, that I had been misinformed, and admitted that this misinformation was a result of bad management then in placeHe then informed me that he went thru a bad batch of employees and management who did not share the same work ethic as he, but assured me he had the proper management in place and that my vehicle would be properly repairedHe instructed me that when I was ready to drop it off, to speak only with [redacted] his manager07/24/When I dropped my vehicle off, I spoke with ***, who has since been fired, but was the manager at the timeHe explained to me that the tint used to cover my windows was of sub-standard quality, and that he would personally re-tint the windows "with the good stuff"We discussed at great length the concern I had regarding the back windowHe then retrieved the co-owner (name unknown, but claims to be [redacted] brother in-law) who immediately agreed that damage was done because of the tint removal, and who also assured me that the situation would be rectifiedI picked the vehicle up when it was finished and again spoke with ***He informed me that he was in contact with [redacted] regarding the back window and that when one could be found, someone would be in contact with meTwo weeks passed without an update, so I reach out to [redacted] via emailI explained in the email that while I was impressed with how rapidly my concerns were addressed, the back window issue had not been resolved, there were light gaps (tint did not cover the entire window) in one of the windows that had been redone, as well as a few other minor discrepancies (driver side window film is beginning to separate from the window)A week passed without a response to my email, so I reached out via phoneAfter leaving two messages, I finally received a return call from the brother in-lawIt was then that I was informed that Black Optix Tint was not going to stand behind their mistake, that there were no intentions of repairing/replacing the back window, and no intentions of repairing any mistakes recently madeHe informed me that the workers who were present at my first re-visit (the bad batch who were supposedly fired) stated that they informed me there would be damage done to the rear defrost if the tint was removedI would have NEVER agreed to this being done had I not been reassured there would be no damageHe then personally attacked me saying that because I tinted windows over years ago, that I should be well aware of what methods are used todayAgain, I haven’t tinted windows in over years, and therefore it’s not necessary for me to keep up to date with current methodsThat’s why I hired them assuming they were the professionalsThe business claims a limited warranty on the Standard film (the substandard film first applied) and lifetime warranty on the Carbon Film (the “good stuff” recently applied)I DO NOT recommend this business to any consumer in Richmond or in Myrtle BeachIt is obvious that the owners do not stand behind their product or share the same ethics as those who employ them for their services

Hello,We are responding to case # [redacted] Mrs [redacted] first complaint was that the process took to long, however she never stated that she was on her lunch breakThe manager tried apologizing for the delay but Mrs [redacted] became very belligerent, cursing and banging on our walls, we do not tolerate this behavior in our establishmentMrs [redacted] second complaint is that we cut her gasket and the tint was misalignedIt is impossible that we cut her gaskets because we use a plotter to precut the window tint, therefore a blade never touches her windowWe offer a lifetime warranty on the product and installationIf she would like us to realign the tint she can schedule an appointment and we will be more than happy to obligeWe do ask that she act respectful in our place of business.Thanks management,Black Optix Tinting LLC

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Black Optix Tint and Audio regarding complaint ID [redacted] Regards, [redacted]

I have had many of my cars windows tinted over the past years here in Richmond and this these guys have it down to a science! The job was flawless, I would have paid three times the price As promised, right price and on time, keep up the good work

To whom it may concern, We are not quite sure what Mr [redacted] is complaining aboutHes complaing about our Richmond VA location, but this says he live in Myrtle Beach SCOur advertised prices all state "starting at" but out of millions of tires some are more expensiveMr [redacted] is more than welcome to come in and purchase tires for $69.Black Optix Tinting

Great experience got my windows tinted and a set rims financed

This company is very professional and they do high quality workPrices were very fair and the quality was exceptionalI highly reccommend Black Optix Tint for any tinting needs

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Black Optix Tint and Audio regarding
complaint ID ***
Regards,
*** ***

To whom it may concern,
We offered to fix the side panel and we would install itThe tint has a lifetime
warranty which we would be more than happy to fixThe damage to her side panel wasn't caused by our company due to the location it would be virtually impossible for our installer to scratch, there's not a window in that locationUnfortunately we do not offer refunds at our location, we do have at sign posted. Sincerely,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Black Optix Tint and Audio regarding complaint ID
***
Regards,
*** ***

To whom it may concern,Mr *** came into our location and ordered lights (special order) which required a depositWe had to perform a custom installOur company policy states we do not give refundsWe did give him a full store credit.Thanks

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I scheduled the appointment, I was told the job would take hour to 1/hours to complete due to the curve of my back windshield by the managerWhen I arrived on December 21, for my appointment, another associate quoted me the same time frameIt actually took them hours to hint all of the windows (the side windows on each side and the back windshield)I was not satisfied with the work, and neither was the managerI rescheduled the following Tuesday, December 29, 2015, to correct the tintI dropped my car off instead of waiting this time, and it was a good thing that I didAfter having my car for hours, on the rear windows on each side tintedNot the driver side window or the passenger side window or the back windshieldJust the smaller rear windows on each sideI have given Mr*** and his associates plenty of opportunities to correct their errors (appointments and hours of my Winter Break that I will never get back), and I feel that his employees are skilled enough to tint my carI DO NOT have any more time for Mr*** and Black Optix Tint to wasteBecause I feel that I have given these "professional" enough opportunities and time to do the job many time over and they were unable to, I would like a refundI would be a fool to take my car back there, and to allow more of my time to be wastedAlso, having lodged a complaint against the this company, I do not trust them to not harm my carThe only satisfactory action that Mr*** can do is to issue a full refund
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
When I scheduled the appointment, I was told the job would take hour to 1/hours to complete due to the curve of my back windshield by the managerWhen I arrived on December 21, for my appointment, another associate quoted me the same time frameIt actually took them hours to hint all of the windows (the side windows on each side and the back windshield)I was not satisfied with the work, and neither was the managerI rescheduled the following Tuesday, December 29, 2015, to correct the tintI dropped my car off instead of waiting this time, and it was a good thing that I didAfter having my car for hours, on the rear windows on each side tintedNot the driver side window or the passenger side window or the back windshieldJust the smaller rear windows on each side
I have given Mr*** and his associates plenty of opportunities to correct their errors (appointments and hours of my Winter Break that I will never get back), and I feel that his employees are skilled enough to tint my carI DO NOT have any more time for Mr*** and Black Optix Tint to wasteBecause I feel that I have given these "professional" enough opportunities and time to do the job many time over and they were unable to, I would like a refundI would be a fool to take my car back there, and to allow more of my time to be wastedAlso, having lodged a complaint against the this company, I do not trust them to not harm my carThe only satisfactory action that Mr*** can do is to issue a full refund
Regards,
*** ***

To whom it may concern,
Mr *** came into our location and ordered lights
(special order) which required a depositWe had to perform a custom installOur company policy states we do not give refundsWe did give him a full store credit.Thanks

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe panel was indeed scratched by the installer and the store management acknowledged thisIt is located between the two windows which were tinted (removed once and tinted twice due to the poor installation), so the claim by the store owner in his response is completely inaccurate If the shop does not pay for the part and the minimal cost for dealer installation of this damaged panel/pillar, I will be taking them to court.
Regards,
*** ***

Black Optix has great pricing and a professional staff. They installed a remote start on my wifes and sons vehicle. Ery friendly and the store was impressive.

To whom it may concern,We have made several attempts to get Ms [redacted] back over to our shop so we can finish the tint on her VW. We need her to schedule an appointment so we can finish. Due to the abnormal curvature of the window it takes longer. Unfortunately we do not offer refunds which is posted...

in our location.Sincerely,[redacted]