We at Garden State Honda have reached out to [redacted] after receiving this complaint and both parties realized after looking into all the facts, that the fault was not ours, but in fact it was the lender's Although we are NOT to blame, [redacted] is still part of the Garden State Honda family so we are working on his behalf with the lender to ensure this is resolved for him
Hello,I spoke with [redacted] this morning and explained to him that we were sorry for not getting back to him, but with the Memorial Day Sales Event and it being the end of the month it has just been really busy I relayed the message from both the Finance Manager and GSM apologizing for not getting back to him right away as well Garden State Honda prides itself on it's customer service and unfortunately, this was an oversight on our end due to us being extremely busy.In regards to [redacted] desired settlement, I explained to him that we will process a full refund of the product on Monday and he should receive it within to days from this Monday Thank you, Julio C [redacted] Manager, Business DevelopmentGarden State Honda [redacted] ***O - [redacted] * [redacted] "We don't sell carswe sell experiences!" - CR***
Due to our Privacy polices to protect customers information we do not hold customer Credit Card account information on file, Customer was contacted to get information to process refund but did not respondWill Rectify as soon as we are able to get a hold of customer for the necessary information.We have now spoken to the customer and he gave up his credit card informationIt has been credited and we faxed a copy of the receipt
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I had submitted this complaint in hopes of speaking to someone from corporate as we had lost trust in the Garden State Honda Dealership due to the poor services providedAfter waiting nearly two weeks no one from corporate ever contacted meI responded to MrJulio C who had called from the Garden State Honda DealershipAfter speaking with MrC on May 11, at approximately 6:20pm to see what resolution he had to offer, he basically indicated in other words the same response I had received from Deanna a manager over at Garden State HondaI indicated to him the story again about the noise and everything that happened with the poor and rude service provided the representative MrB providedI also questioned him about the $we had already spent on breaks when that didn't resolve the noise issue and instead now created new issues with the car since it now veers to the right which is dangerous in the highway as it leaves me exposed to possible accidents MrC indicated at this time he would have to speak to his boss about that and that he would call me on Tuesday May 12, first thing in the morning with a solutionSince then I have not heard from him again and this further my distrust in this dealershipAdditionally, the car continues to have the noise issue and all the other problems we originally explained in the complaintAt this time, no one has provided us with a solution for the car problems or the $wasted which did not resolve the problems and instead created new onesI do not want to speak with Garden State Honda or any of the representatives again and I would like Corporate to contact me with a resolution that I could trust because I use Honda Dealerships to do all my repairs and therefore Honda has to respond for any improper, poor, or dangerous repairs Regards, [redacted]
[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
To Revdex.com,All of the minors issues were taken care of including doing free services like rotating tires and balance and wheel alignment for a vehicle that was driven miles in less than daysAll cars not certified are sold cosmetically as is and is made well aware on our buyers ordersHowever we do handle issues on case by case basis as customer satisfaction is our number one goal
Good Afternoon [redacted] My name is Eric S [redacted] , General Manager here at Garden State HondaI take these complaints very serious when it comes to my dealershipI pride myself on offering top notch customer serviceI did try reaching out to you by the phone number listed to see what happenIf you can, please reach out to me at [redacted] It would greatly be appreciated
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello [redacted] [redacted] I do apologize that my managers never got back in touch with you on your concerns involving the $Here at Garden State Honda I hold my managers accountable to make sure all promises are taken care ofI do apologize for the miscommunication and for any grief it may have caus [redacted] youAs with our conversation, I will have a check mail [redacted] out to you tomorrowif you have any questions or concerns, please feel free to reach out to me at [redacted] [redacted] S [redacted] General ManagerGarden State Honda
It is not the Garden State Honda way to have unhappy clients, so we did some research on our behalf and have tried numerous times to reach Mr [redacted] via phone, email and by [redacted] to try to see what we could do to remedy the situation Unfortunately, we have been unsuccessful with all our attempts to contact him.We wanted to apologize for any misunderstandings and/or if Mr [redacted] felt that we did not do all in our power to fix the issue with his vehicle while he was hereWe also wanted to extend the same offer of taking in his vehicle overnight (while providing a suitable loaner) and trying to replicate the problem with his vehicle in the morning (being this is when he is hearing the problem) so we can fix it for him.Hopefully we will receive a response and be able to take care of this for him and his family as soon as possible, thank you.Thank you, Julio CManager, Business DevelopmentGarden State Honda"We don't sell carswe sell experiences!" - CRice
Complaint: ***
I am rejecting this response because: We received on Saturday June 13, a letter from attorneys from Garden State Honda dated June 11, with the settlement amount and is not the same amount that is in the Garden State Honda invoice for what we originally paid on April 22, We would like them to correct the amount as shown on the April 22, paper work and receipt and send the new settlement wit the correction
Regards,
*** ***
Recall *** outer door handle was not performed when customer left his vehicle on SaturdayA miscommunication happened between the technician and the dispatcher on performing the recallWe agree this is not the way we want our customers to be handledWe would like to
pick customers vehicle up and leave him a loaner so this customer would not be inconvenience any furtherWe would be glad to do this whenever is convenient for the customerOnce again we take customer satisfaction seriously at Garden State Honda and would like to sincerely apologize for this matter.Please contact me so we can discuss this further. Eric S*General Manager***If I can't be reached, please call Deana B*** at *** *** ***
Complaint: ***
I am rejecting this response because: On Monday June 15, we spoke with the attorney MrP and explained to him the discrepancy in the reimbursement amount and the issue with the general release form of liability that we received from his office by mail to signWe explained to him that the release form should only be for the service that we are going to be reimbursed not for all the repairs done to the carMrP explained he would have to contact Garden State Honda as this is not what had been explained to himMrP asked that I email him a copy of the invoice which stated the amount we paid for the services and he would contact Garden State Honda and speak with them to correct the paperwork. We sent that email on the same day, June 15, 2015, with the invoice attached and reminding him to correct the release form of liability. To date we have yet to hear from Garden State Honda or the attorney MrP regarding our reimbursement or the corrected general release form of liability
Regards,
*** ***
We were unaware that a technician received a speeding ticket in a customer's vehicle while being servicedSince it has been brought up to our attention, the matter has been handledWe do not condone the technician actionsThe technician however was not "whipping" the car around townThe
customers complaint was a problem with the torque converterChecking the torque of the vehicle requires the RPM's to be check which can only be done at higher speedsThe technician more focused on the problem ended up going faster than he should have which caused him to get a ticketAny technician getting a ticket can possibly lose his job because of the job requirements so he definitely wasn't doing it on purposeWe do apologize for the technician getting the ticket in the customers vehicle and it has been handled internally
We are in receipt of *** *** complaint* *** *** alleges that he was “tricked” into a very high interest rateUnfortunately, he does not explain what he means when he says he was “tricked” into paying a very high interest rateWe do know that *** *** was provided with all financing disclosures
as required by state and federal law (including his interest rate) prior to executing the financing agreement and that he nonetheless voluntarily executed the financing agreementAccordingly, we respectfully reject *** *** claim that he was tricked into paying a very high interest rateNonetheless, if *** *** would like to specifically detail how he was allegedly tricked into paying a very high interest rate, we will review the claim again and respond accordingly. As far as *** *** claim that “the condition of the car is not what they told me”, we again are unable to respond to this claim because *** *** does not specify how the condition of the car is not as was told to himTherefore, please ask *** *** to specifically state how condition of the car is allegedly not as represented by GS HondaOnce we have that information, we can investigate this claim and respond accordingly Thank you for your attention in this matterPlease be assured that GS Honda is committed to making every effort to resolve *** *** complaint
Complaint: ***
I am rejecting this response because:On April 22, I brought my car in for service at Garden State Honda in Passaic, NJI went with three complaints that day plus an oil change requestThe first that when my car would break going over mph the steering wheel would shake, the second was that when I was driving between 5-mph the rpm start making noise and kicking after pass the revolutions which we were worried because could be a transmission problem which start after we changed the transmission fluid in the same place few months ago, lastly my third complaint and main issue was a crackling noise that the car made either when parked or driving coming from the front of the car towards the right by the glove compartmentThe service advisor who helped us with the issues we described was named Andrew BHe took the car for a test drive to hear and see the issues and drove approximately 40-50mph on city streetsHe indicated he could not hear the noise and when we told him he should slow down to hear it, and he wouldn’tHe said he would put the complaint in anyways for the technicians to examine and would call us once they came out with what was wrongWe left the car at the dealer and he called later indicating that the car lacked maintenance and gave a list of things that needed to be done urgently for more than a $1,including the breaksI asked Andrew, are the breaks what is causing the noise and the crackling sound and he said the technician hear a noise coming from the back of the car because the brakes were badWhen I asked him which breaks were worse the front or the back he replied, breaks are breaks and both needs to be changed and tires need to be rotatedBased on his reply we proceeded to change both breaks understanding the noise and shaking would stop once changedWe never saw any paperwork until after the services had been performed and paid in fullAfter the breaks were changed we picked up the carUpon driving home I began to hear the noise again like a crackling sound and the rpm noise continues as I try to accelerateAdditionally, once I drove in the highway the car when I break now veers to the right exposing me to an accident as when I break I have to tightly hold the steering wheel to avoid the car merging rightMy husband called MrB the next morning on April and told him that the car continued to make the crackling noise even though they had changed the breaks and the rpm noise was not resolved eitherMr B told me that the day he made the test drive he did not hear the noiseI told him but you said you would put the complaint and the technician would check the noise, and you gave me a list of lack of maintenance but indicating the breaks needed to be changed and scared me and my wife to change them and the noise continuesAfter this MrB changed the story and told me we are the owners and can change the breaks whenever we want and they did not hear the noise so they did not know what the problem wasI told him the reason we went was to check the noise and if they didn’t hear the noise why didn’t he tell me they didn’t know what the noise was instead of telling me to change the breaks if that would not resolve the problemAt this point MrB became rude and disrespectful and even told me “ I will explain this to you again and you are not an it so I know you understand but the problem with the cars is what the machine tells us is wrong that he could not tell us the problem because they did not hear anything.” After speaking on the phone to MrB, I went to the dealer and spoke with the manager Deana B who provided better service but at the end of the conversation all she was able to offer was to leave the car overnight provide a loaner to check the noiseThe problem is that we already spent over $based on MrB’s advice to change the breaks assuming the noise would be resolvedNow we would have to spend more money without a guarantee that the problem would be resolvedAdditionally, MrB could have done that the first day told us if we don’t hear the noise we cannot know what is wrong with the car and offer us a loaner if we could not leave the car overnightI was completely dissatisfied with the service, disrespectful and inappropriate language and I would not trust bringing my car back to them as I don’t trust their services and we would like our money backMy husband submitted this complaint to Revdex.com and Julio C from Garden State Honda contacted us a couple of weeks later and left a message on his phone and we called him back as soon as we were availableWe explained the situation to MrC and he basically offered the same solution Deana did indicating we should drop off the car and they would repair all the issues free of chargeWe explained the issue is we do not trust them and we wanted our money back the $we spent for the breaks and tire rotation as they were not necessary and did not resolve the issues which were clearly stated in the technicians report which was given us at the end when we paid for the serviceSo MrC said he did not have such authority to make those decisions and he would talk to his boss and he would contact us first thing in the morning the next day with a resolutionWe never heard anything back from him until they closed the case with Revdex.com stating that he was unable to contact us and the phone was disconnectedBasically they indicated since we did not want them to repair the car and they cannot offer anything else they closed the caseOnce we read this we called MrC on Tuesday May 19, asking for an explanation why the case was closed and why he never called us back the following day as he had saidHe said he called several times and once it was disconnected and we told him there are two numbers in the file and what kind of company calls and does not leave messages if this is trueAdditionally, I explained one of the numbers is a company number and that is on every day which we check constantly therefore this could not be trueMrC basically told us he was trying to get a hold of us to help us and he said to bring the car again they would fix itMy husband then asked what they were going to do with the car he said we are going to fix every problem we caused with the car for example if the car veers to the right we are going to do an alignment for freeSo basically the offer was now different from the first call when he offered us to find and fix all the problems for freeMy husband asked him what about the initial problems that we went in for and we spent $when MrB said they would resolve the issues also he asked him do you have the technicians paperwork in front of you because they explain clearly what was the problems with the brakes were and he answered he did not have them with him and he was not a mechanic so he could not comment on any mechanical issuesThen we both said to him the only thing we want is for you to give us our money back so we can take the car somewhere else and fix the problems properly because it is getting worse every dayWe do not trust in your representatives because they rude and they lie to customersAgain he said I have no authority to reimburse any money and that I have to talk to my boss, so what you could do is if you could give me a call Thursday May 21, in the morning and I will have a resolution for you in the morningOn May 21, at approximately at 11:am, my husband called him to see what resolution he had to offerMrC said that he spoke with his boss the only thing they could do for us is credit us $back which my husband explained this is an insultMy husband asked if this was the owner of dealership who was offering this to us and he said to him well he is the manager/supervisorMy husband asked again “is he the owner of the place” and MrC said yesMy Husband said we could not accept that offer and we were moving forward until somebody with more authority will listen to usWe have not been satisfied with the services and the lies regarding contacting us as we have been available and waiting patiently for a resolutionAdditionally, we have never been contacted by someone with authority to resolve this issueMrC constantly has to go back to his supervisor and we are not even sure what information he relays to this “supervisor.” We would like our money back as the services provided did not resolve the issues we went in for on April 22, and only caused new problems and every day that goes by the noise in the car becomes worse and more dangerous to travelWe would also like to be contacted by someone with authority and not someone who is a messenger.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:We would like our money back in the amount of $so we could use that money to fix our car properly at another dealership
Regards,
*** ***
The necessary paperwork to facilitate the reimbursement is being prepared by our attorneys. Once completed, we will promptly reach out to the customer and resolve the matter at hand as per conversation with Mr. H.
We at Garden State Honda have reached out to [redacted] after receiving this complaint and both parties realized after looking into all the facts, that the fault was not ours, but in fact it was the lender's Although we are NOT to blame, [redacted] is still part of the Garden State Honda family so we are working on his behalf with the lender to ensure this is resolved for him
Hello,I spoke with [redacted] this morning and explained to him that we were sorry for not getting back to him, but with the Memorial Day Sales Event and it being the end of the month it has just been really busy I relayed the message from both the Finance Manager and GSM apologizing for not getting back to him right away as well Garden State Honda prides itself on it's customer service and unfortunately, this was an oversight on our end due to us being extremely busy.In regards to [redacted] desired settlement, I explained to him that we will process a full refund of the product on Monday and he should receive it within to days from this Monday Thank you, Julio C [redacted] Manager, Business DevelopmentGarden State Honda [redacted] ***O - [redacted] * [redacted] "We don't sell carswe sell experiences!" - CR***
Due to our Privacy polices to protect customers information we do not hold customer Credit Card account information on file, Customer was contacted to get information to process refund but did not respondWill Rectify as soon as we are able to get a hold of customer for the necessary information.We have now spoken to the customer and he gave up his credit card informationIt has been credited and we faxed a copy of the receipt
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I had submitted this complaint in hopes of speaking to someone from corporate as we had lost trust in the Garden State Honda Dealership due to the poor services providedAfter waiting nearly two weeks no one from corporate ever contacted meI responded to MrJulio C who had called from the Garden State Honda DealershipAfter speaking with MrC on May 11, at approximately 6:20pm to see what resolution he had to offer, he basically indicated in other words the same response I had received from Deanna a manager over at Garden State HondaI indicated to him the story again about the noise and everything that happened with the poor and rude service provided the representative MrB providedI also questioned him about the $we had already spent on breaks when that didn't resolve the noise issue and instead now created new issues with the car since it now veers to the right which is dangerous in the highway as it leaves me exposed to possible accidents MrC indicated at this time he would have to speak to his boss about that and that he would call me on Tuesday May 12, first thing in the morning with a solutionSince then I have not heard from him again and this further my distrust in this dealershipAdditionally, the car continues to have the noise issue and all the other problems we originally explained in the complaintAt this time, no one has provided us with a solution for the car problems or the $wasted which did not resolve the problems and instead created new onesI do not want to speak with Garden State Honda or any of the representatives again and I would like Corporate to contact me with a resolution that I could trust because I use Honda Dealerships to do all my repairs and therefore Honda has to respond for any improper, poor, or dangerous repairs Regards, [redacted]
[A default letter is provid [redacted] here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have review [redacted] the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
To Revdex.com,All of the minors issues were taken care of including doing free services like rotating tires and balance and wheel alignment for a vehicle that was driven miles in less than daysAll cars not certified are sold cosmetically as is and is made well aware on our buyers ordersHowever we do handle issues on case by case basis as customer satisfaction is our number one goal
Good Afternoon [redacted] My name is Eric S [redacted] , General Manager here at Garden State HondaI take these complaints very serious when it comes to my dealershipI pride myself on offering top notch customer serviceI did try reaching out to you by the phone number listed to see what happenIf you can, please reach out to me at [redacted] It would greatly be appreciated
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello [redacted] [redacted] I do apologize that my managers never got back in touch with you on your concerns involving the $Here at Garden State Honda I hold my managers accountable to make sure all promises are taken care ofI do apologize for the miscommunication and for any grief it may have caus [redacted] youAs with our conversation, I will have a check mail [redacted] out to you tomorrowif you have any questions or concerns, please feel free to reach out to me at [redacted] [redacted] S [redacted] General ManagerGarden State Honda
It is not the Garden State Honda way to have unhappy clients, so we did some research on our behalf and have tried numerous times to reach Mr [redacted] via phone, email and by [redacted] to try to see what we could do to remedy the situation Unfortunately, we have been unsuccessful with all our attempts to contact him.We wanted to apologize for any misunderstandings and/or if Mr [redacted] felt that we did not do all in our power to fix the issue with his vehicle while he was hereWe also wanted to extend the same offer of taking in his vehicle overnight (while providing a suitable loaner) and trying to replicate the problem with his vehicle in the morning (being this is when he is hearing the problem) so we can fix it for him.Hopefully we will receive a response and be able to take care of this for him and his family as soon as possible, thank you.Thank you, Julio CManager, Business DevelopmentGarden State Honda"We don't sell carswe sell experiences!" - CRice
Complaint: ***
I am rejecting this response because: We received on Saturday June 13, a letter from attorneys from Garden State Honda dated June 11, with the settlement amount and is not the same amount that is in the Garden State Honda invoice for what we originally paid on April 22, We would like them to correct the amount as shown on the April 22, paper work and receipt and send the new settlement wit the correction
Regards,
*** ***
Recall *** outer door handle was not performed when customer left his vehicle on SaturdayA miscommunication happened between the technician and the dispatcher on performing the recallWe agree this is not the way we want our customers to be handledWe would like to
*General Manager***If I can't be reached, please call Deana B*** at *** *** ***
pick customers vehicle up and leave him a loaner so this customer would not be inconvenience any furtherWe would be glad to do this whenever is convenient for the customerOnce again we take customer satisfaction seriously at Garden State Honda and would like to sincerely apologize for this matter.Please contact me so we can discuss this further. Eric S
Complaint: ***
I am rejecting this response because: On Monday June 15, we spoke with the attorney MrP and explained to him the discrepancy in the reimbursement amount and the issue with the general release form of liability that we received from his office by mail to signWe explained to him that the release form should only be for the service that we are going to be reimbursed not for all the repairs done to the carMrP explained he would have to contact Garden State Honda as this is not what had been explained to himMrP asked that I email him a copy of the invoice which stated the amount we paid for the services and he would contact Garden State Honda and speak with them to correct the paperwork. We sent that email on the same day, June 15, 2015, with the invoice attached and reminding him to correct the release form of liability. To date we have yet to hear from Garden State Honda or the attorney MrP regarding our reimbursement or the corrected general release form of liability
Regards,
*** ***
We were unaware that a technician received a speeding ticket in a customer's vehicle while being servicedSince it has been brought up to our attention, the matter has been handledWe do not condone the technician actionsThe technician however was not "whipping" the car around townThe
customers complaint was a problem with the torque converterChecking the torque of the vehicle requires the RPM's to be check which can only be done at higher speedsThe technician more focused on the problem ended up going faster than he should have which caused him to get a ticketAny technician getting a ticket can possibly lose his job because of the job requirements so he definitely wasn't doing it on purposeWe do apologize for the technician getting the ticket in the customers vehicle and it has been handled internally
Hello Mr***,As requested, a member of Senior Management will be contacting you, thank you
We are in receipt of *** *** complaint* *** *** alleges that he was “tricked” into a very high interest rateUnfortunately, he does not explain what he means when he says he was “tricked” into paying a very high interest rateWe do know that *** *** was provided with all financing disclosures
as required by state and federal law (including his interest rate) prior to executing the financing agreement and that he nonetheless voluntarily executed the financing agreementAccordingly, we respectfully reject *** *** claim that he was tricked into paying a very high interest rateNonetheless, if *** *** would like to specifically detail how he was allegedly tricked into paying a very high interest rate, we will review the claim again and respond accordingly. As far as *** *** claim that “the condition of the car is not what they told me”, we again are unable to respond to this claim because *** *** does not specify how the condition of the car is not as was told to himTherefore, please ask *** *** to specifically state how condition of the car is allegedly not as represented by GS HondaOnce we have that information, we can investigate this claim and respond accordingly Thank you for your attention in this matterPlease be assured that GS Honda is committed to making every effort to resolve *** *** complaint
Complaint: ***
t so I know you understand but the problem with the cars is what the machine tells us is wrong that he could not tell us the problem because they did not hear anything.” After speaking on the phone to MrB, I went to the dealer and spoke with the manager Deana B who provided better service but at the end of the conversation all she was able to offer was to leave the car overnight provide a loaner to check the noiseThe problem is that we already spent over $based on MrB’s advice to change the breaks assuming the noise would be resolvedNow we would have to spend more money without a guarantee that the problem would be resolvedAdditionally, MrB could have done that the first day told us if we don’t hear the noise we cannot know what is wrong with the car and offer us a loaner if we could not leave the car overnightI was completely dissatisfied with the service, disrespectful and inappropriate language and I would not trust bringing my car back to them as I don’t trust their services and we would like our money backMy husband submitted this complaint to Revdex.com and Julio C from Garden State Honda contacted us a couple of weeks later and left a message on his phone and we called him back as soon as we were availableWe explained the situation to MrC and he basically offered the same solution Deana did indicating we should drop off the car and they would repair all the issues free of chargeWe explained the issue is we do not trust them and we wanted our money back the $we spent for the breaks and tire rotation as they were not necessary and did not resolve the issues which were clearly stated in the technicians report which was given us at the end when we paid for the serviceSo MrC said he did not have such authority to make those decisions and he would talk to his boss and he would contact us first thing in the morning the next day with a resolutionWe never heard anything back from him until they closed the case with Revdex.com stating that he was unable to contact us and the phone was disconnectedBasically they indicated since we did not want them to repair the car and they cannot offer anything else they closed the caseOnce we read this we called MrC on Tuesday May 19, asking for an explanation why the case was closed and why he never called us back the following day as he had saidHe said he called several times and once it was disconnected and we told him there are two numbers in the file and what kind of company calls and does not leave messages if this is trueAdditionally, I explained one of the numbers is a company number and that is on every day which we check constantly therefore this could not be trueMrC basically told us he was trying to get a hold of us to help us and he said to bring the car again they would fix itMy husband then asked what they were going to do with the car he said we are going to fix every problem we caused with the car for example if the car veers to the right we are going to do an alignment for freeSo basically the offer was now different from the first call when he offered us to find and fix all the problems for freeMy husband asked him what about the initial problems that we went in for and we spent $when MrB said they would resolve the issues also he asked him do you have the technicians paperwork in front of you because they explain clearly what was the problems with the brakes were and he answered he did not have them with him and he was not a mechanic so he could not comment on any mechanical issuesThen we both said to him the only thing we want is for you to give us our money back so we can take the car somewhere else and fix the problems properly because it is getting worse every dayWe do not trust in your representatives because they rude and they lie to customersAgain he said I have no authority to reimburse any money and that I have to talk to my boss, so what you could do is if you could give me a call Thursday May 21, in the morning and I will have a resolution for you in the morningOn May 21, at approximately at 11:am, my husband called him to see what resolution he had to offerMrC said that he spoke with his boss the only thing they could do for us is credit us $back which my husband explained this is an insultMy husband asked if this was the owner of dealership who was offering this to us and he said to him well he is the manager/supervisorMy husband asked again “is he the owner of the place” and MrC said yesMy Husband said we could not accept that offer and we were moving forward until somebody with more authority will listen to usWe have not been satisfied with the services and the lies regarding contacting us as we have been available and waiting patiently for a resolutionAdditionally, we have never been contacted by someone with authority to resolve this issueMrC constantly has to go back to his supervisor and we are not even sure what information he relays to this “supervisor.” We would like our money back as the services provided did not resolve the issues we went in for on April 22, and only caused new problems and every day that goes by the noise in the car becomes worse and more dangerous to travelWe would also like to be contacted by someone with authority and not someone who is a messenger.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:We would like our money back in the amount of $so we could use that money to fix our car properly at another dealership
I am rejecting this response because:On April 22, I brought my car in for service at Garden State Honda in Passaic, NJI went with three complaints that day plus an oil change requestThe first that when my car would break going over mph the steering wheel would shake, the second was that when I was driving between 5-mph the rpm start making noise and kicking after pass the revolutions which we were worried because could be a transmission problem which start after we changed the transmission fluid in the same place few months ago, lastly my third complaint and main issue was a crackling noise that the car made either when parked or driving coming from the front of the car towards the right by the glove compartmentThe service advisor who helped us with the issues we described was named Andrew BHe took the car for a test drive to hear and see the issues and drove approximately 40-50mph on city streetsHe indicated he could not hear the noise and when we told him he should slow down to hear it, and he wouldn’tHe said he would put the complaint in anyways for the technicians to examine and would call us once they came out with what was wrongWe left the car at the dealer and he called later indicating that the car lacked maintenance and gave a list of things that needed to be done urgently for more than a $1,including the breaksI asked Andrew, are the breaks what is causing the noise and the crackling sound and he said the technician hear a noise coming from the back of the car because the brakes were badWhen I asked him which breaks were worse the front or the back he replied, breaks are breaks and both needs to be changed and tires need to be rotatedBased on his reply we proceeded to change both breaks understanding the noise and shaking would stop once changedWe never saw any paperwork until after the services had been performed and paid in fullAfter the breaks were changed we picked up the carUpon driving home I began to hear the noise again like a crackling sound and the rpm noise continues as I try to accelerateAdditionally, once I drove in the highway the car when I break now veers to the right exposing me to an accident as when I break I have to tightly hold the steering wheel to avoid the car merging rightMy husband called MrB the next morning on April and told him that the car continued to make the crackling noise even though they had changed the breaks and the rpm noise was not resolved eitherMr B told me that the day he made the test drive he did not hear the noiseI told him but you said you would put the complaint and the technician would check the noise, and you gave me a list of lack of maintenance but indicating the breaks needed to be changed and scared me and my wife to change them and the noise continuesAfter this MrB changed the story and told me we are the owners and can change the breaks whenever we want and they did not hear the noise so they did not know what the problem wasI told him the reason we went was to check the noise and if they didn’t hear the noise why didn’t he tell me they didn’t know what the noise was instead of telling me to change the breaks if that would not resolve the problemAt this point MrB became rude and disrespectful and even told me “ I will explain this to you again and you are not an i
Regards,
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Mr***As the letter states, if there is any additional question please contact the attorneys officeThey will handle all matters from here forward
The necessary paperwork to facilitate the reimbursement is being prepared by our attorneys. Once completed, we will promptly reach out to the customer and resolve the matter at hand as per conversation with Mr. H.