Black Tie Carpet & Upholstery Care

Hello,I spoke with [redacted] this morning and explained to him that we were sorry for not getting back to him, but with the Memorial Day Sales Event and it being the end of the month it has just been really busy.  I relayed the message from both the Finance Manager and GSM apologizing for...

not getting back to him right away as well.  Garden State Honda prides itself on it's customer service and unfortunately, this was an oversight on our end due to us being extremely busy.In regards to [redacted] desired settlement, I explained to him that we will process a full refund of the product on Monday and he should receive it within 7 to 10 days from this Monday.  Thank you,  Julio C[redacted]Manager, Business DevelopmentGarden State Honda[redacted] [redacted]
[redacted]O - [redacted]
** [redacted] "We don't sell cars... we sell experiences!" - C. R[redacted]

Due to our Privacy polices to protect customers information we do not hold customer Credit Card account information on file, Customer was contacted to get information to process refund but did not respond. Will Rectify as soon as we are able to get a hold of customer for the necessary information.We...

have now spoken to the customer and he gave up his credit card information. It has been credited and we faxed a copy of the receipt.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello [redacted]I do apologize that my managers never got back in touch with you on your concerns involving the $230. Here at Garden State Honda I hold my managers accountable to make sure all promises are taken care of. I do apologize for the miscommunication and for any grief it may have...

caus** you. As with our conversation, I will have a check mail** out to you tomorrow. if you have any questions or concerns, please feel free to reach out to me at [redacted]General ManagerGarden State Honda

Disparaging remarks are being made that we feel is unfair and our attorneys will handle it from this point forward.

Complaint: [redacted]
I am rejecting this response because: we are taking our business else wear. I don't want do deal with this dealership any further. 
Regards,
[redacted]

[A default letter is provid** here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have review** the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good Afternoon [redacted]My name is Eric S[redacted], General Manager here at Garden State Honda. I take these complaints very serious when it comes to my dealership. I pride myself on offering  top notch customer service. I did try reaching out to you by the phone number listed to see what...

happen. If you can, please reach out to me at [redacted]. It would greatly be appreciated.

Complaint: [redacted]
I am rejecting this response because: We have been back and forth on this issue, now you accuse us of having discrepancies when the issue is simple we went to have our car serviced for noise complaints and you did not resolve the issues, the staff was rude and uncooperative. We simple lost trust in your services. we would like our money back to do the necessary repairs and fix the new issues caused by your repairs. We spent $600 in poor repairs and you offer us a credit of $100, we understand Mr. Julio C has no authority and we would like to speak with someone who does, a supervisor, owner, etc.
Regards,
[redacted]

We at Garden State Honda have reached out to [redacted] after receiving this complaint and both parties realized after looking into all the facts, that the fault was not ours, but in fact it was the lender's.  Although we are NOT to blame, [redacted] is still part of the Garden State Honda family...

so we are working on his behalf with the lender to ensure this is resolved for him.

Complaint: [redacted]
I am rejecting this response because: I had submitted this complaint in hopes of speaking to someone from corporate as we had lost trust in the Garden State Honda Dealership due to the poor services provided. After waiting nearly two weeks no one from corporate ever contacted me. I responded to Mr. Julio C who had called from the Garden State Honda Dealership. After speaking with Mr. C on May 11, 2015 at approximately 6:20pm to see what resolution he had to offer, he basically indicated in other words the same response I had received from Deanna a manager over at Garden State Honda. I indicated to him the story again about the noise and everything that happened with the poor and rude service provided the representative Mr. B provided. I also questioned him about the $600 we had already spent on breaks when that didn't resolve the noise issue and instead now created new issues with the car since it now veers to the right which is dangerous in the highway as it leaves me exposed to possible accidents.  Mr. C indicated at this time he would have to speak to his boss about that and that he would call me on Tuesday May 12, 2015 first thing in the morning with a solution. Since then I have not heard from him again and this further my distrust in this dealership. Additionally, the car continues to have the noise issue and all the other problems we originally explained in the complaint. At this time, no one has provided us with a solution for the car problems or the $600 wasted which did not resolve the problems and instead created new ones. I do not want to speak with Garden State Honda or any of the representatives again and I would like Corporate to contact me with a resolution that I could trust because I use Honda Dealerships to do all my repairs and therefore Honda has to respond for any improper, poor, or dangerous repairs.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. BUT in regards to what has been written, they attempted to fix these issues after the fact.  After I contacted Revdex.com and also the Attorney General's office filing a complaint.  As for the car having 3000 mileage, YES, I drove the car to visit family for the Thanksgiving weekend and on my way driving on the highway, was when I really experienced most of the problems I made them aware of that needed fixing.  In addition to that, I did called the sales guy whom assisted me to inform him of the issues I was having prior but got his voicemail and then to be later told that he no longer works there. After days and days of refusing the pick up the vehicle, the matter was escalated to the General Manager as instructed by my loan company to do.  After speaking with Eric, whom I have to say was very responsive, very humble, he listen to me and then assured me he is going to make the necessary phone calls to get this matter resolve for me because ED and Manny the finance manager, they had no customer service.  So after speaking with Eric, matters started rolling.  First they rotate my tires and then wanted to give it back to me, so I refused because rotating a tire will not stop feathering.  I made Eric the General Manager knows that I know what is means by feathering and that was not because of me driving that mileage to see my family for the holidays which is what the car was bought for to drive and I advise him that the car either has front end damage or improper alignment, etc which will affect the feathering.  After another check, they concluded that the car needed alignment and they advised me that they did such on the right side and also balancing of the tires. Yes, after receiving the car, it felt better than before but not completely and I told myself when I have the chance to, I will drop it off at another Honda Dealership and have them give me a list of things that needs fixing.  Garden State Honda have been giving me poor service way before this incident.  I took my Ridgeline there because I was having front end noise and vibration and they gave me back my truck telling me they could not find out the issue why it was giving me such high vibration as if the engine was coming out.  Thank GOD I listened to my spirit and I took it to a tire shop for them to check it for me after leaving Garden State Honda because I thought it was my tires then, to be told three of my lug nuts were missing.  So Garden State Honda over looked, the fact that one of my tire needed five lug nuts but instead had only two there.  So, they have been poor in service long time ago.  They have put my life and my five year old son life in danger after me trusting them over and over again.
Regards,
[redacted]

Hello Mr. [redacted],We feel really bad that we were not able to come to a resolution with you; Garden State Honda prides itself on it's ability to provide excellent customer service and in the rare instances when someone is not happy, we bend over backwards to make them happy.  But, we are realizing that there are some cases where no matter what we do, it will not appease some people.Unfortunately, there are many inconsistencies in your latest response (I know because I was the one that spoke to you when you returned my initial calls and again with you and your wife), including some discrepancies with your timelines, statements and various other items that were discussed and even offered to you. Because of that, it has caused us to question some of the corrective actions we have already taken... At this time, we are only willing to offer $100 for goodwill. We do hope that this will be sufficient, and wish nothing but positivity and success to you and your family. Thank you,  Julio CManager, Business Development"We don't sell cars... we sell experiences!" - C. Rice

Complaint: [redacted]
I am rejecting this response because: We received a call on Friday 5, 2015 from Mr. Wayne H, Dealer Manager from Garden State Honda, after we explain again our situation, he offered us his best technician to repair our car, again we explained that we won't need any service from their dealership, because they were uncooperative and rude since the beginning and we lost trust. He finally agreed to return the partial value of the repairs that were not necessary at the time we went the first day with the original complaint. However, not the full amount, he said that a released form will be sent to us via email on the next day to receive our reimbursement, we did not receive or hear anything from any Garden State Honda representative to date. We would like them to keep their word and for somebody to contact us as he stated.
Regards,
[redacted]

Hello [redacted]After speaking to you and speaking to Mario, I believe this was a miscommunication mistake. You had Honda Care before so he assumed you wanted the same exact protection when it was spoken about. There was no intention on our end to lie to the customer and we will cancel the Honda...

Care. I left you a message to come in this evening to re-sign a new contract. Again, sorry for the miscommunication and the inconvenience for coming in today. Any questions, please feel free to give me a call Eric S[redacted]

To Revdex.com,All of the minors issues were taken care of including doing free services like rotating tires and balance and wheel alignment for a vehicle that was driven 3000 miles in less than 30 days. All cars not certified are sold cosmetically as is and is made well aware on our buyers orders. However...

we do handle issues on case by case basis as customer satisfaction is our number one goal.

It is not the Garden State Honda way to have unhappy clients, so we did some research on our behalf and have tried numerous times to reach Mr. [redacted] via phone, email and by [redacted] to try to see what we could do to remedy the situation.  Unfortunately, we have been unsuccessful with all our...

attempts to contact him.We wanted to apologize for any misunderstandings and/or if Mr. [redacted] felt that we did not do all in our power to fix the issue with his vehicle while he was here. We also wanted to extend the same offer of taking in his vehicle overnight (while providing a suitable loaner) and trying to replicate the problem with his vehicle in the morning (being this is when he is hearing the problem) so we can fix it for him.Hopefully we will receive a response and be able to take care of this for him and his family as soon as possible, thank you.Thank you,  Julio CManager, Business DevelopmentGarden State Honda"We don't sell cars... we sell experiences!" - C. Rice