Blain's Farm & Fleet

Mr. [redacted] requested a price quote via telephone for the installation of rear brake shoes and drums for his 2004 Toyota Prius.  He was quoted $164.53, and was invited to the store to have an inspection performed to ensure all needed components would be included.  He was advised that a...

brake inspection would cost 14.99 plus tax and shop fees, which would be credited towards the installation should he decide to have the work performed.  Our service coordinator stated that he was unaware that a verbal quote had previously been given to Mr. [redacted] when the vehicle inspection was performed on 2/29/16.  Our coordinator noted that among the options for parts, the lower-priced brake shoes and drums were available to order but not for several days, so he generated a quote for parts from a different supplier which could be sourced locally and installed that day, albeit at a higher price.  Mr. [redacted] declined to have the service performed, and paid for the brake inspection totaling $17.40 at 12:30pm, per the time stamp on his receipt.After he left, Mr. [redacted] called the store and discussed the price discrepancies with a member of service center management, who agreed to refund the cost of the brake inspection as a gesture of goodwill.  That same day at 3:33pm on 2/29/16, his refund was issued, constituting the desired outcome requested by Mr. [redacted] in his complaint.

Mr. [redacted] requested a price quote via telephone for the installation of rear brake shoes and drums for his 2004 Toyota Prius.  He was quoted $164.53, and was invited to the store to have an inspection...

performed to ensure all needed components would be included.  He was advised that a brake inspection would cost 14.99 plus tax and shop fees, which would be credited towards the installation should he decide to have the work performed.  Our service coordinator stated that he was unaware that a verbal quote had previously been given to Mr. [redacted] when the vehicle inspection was performed on 2/29/16.  Our coordinator noted that among the options for parts, the lower-priced brake shoes and drums were available to order but not for several days, so he generated a quote for parts from a different supplier which could be sourced locally and installed that day, albeit at a higher price.  Mr. [redacted] declined to have the service performed, and paid for the brake inspection totaling $17.40 at 12:30pm, per the time stamp on his receipt.
After he left, Mr. [redacted] called the store and discussed the price discrepancies with a member of service center management, who agreed to refund the cost of the brake inspection as a gesture of goodwill.  That same day at 3:33pm on 2/29/16, his refund was issued, constituting the desired outcome requested by Mr. [redacted] in his complaint.

We have reached back out the '3rd part seller' and they have completed a refund request through sears.com for 28.57 ( item-price+original shipping + return shipping cost). According to the '3rd part seller' this should take at most 3 days to complete and has communicated this with his customer. Because we have not sold anything to the originator of the complaint, we are not able to process any refund as we did not sell anything to them and are in no way affiliated with sears.com or the '3rd part seller' in which they purchased it from. At this point, all we can do is pressure the '3rd party seller' to issue a refund but that is the extent of our reach on this issue. I feel pretty strongly that the '3rd party seller' has completed the process on a refund.

We have reviewed the complaint from Ms. [redacted] on the selling
practices that she encountered at our Janesville Farm and Fleet store on March
23, 2015.  In reviewing the situation
with the Manager of the Janesville store along with our Regional Service Center
Manager, the following...

information was found.
Through the review of our records and the video recording of
the event, we found that Ms. [redacted] was at our Service Center for an oil change
on Monday, March 23rd, from 6:30 pm until 7:15 pm.  During that time an oil change was performed
along with a complementary 14 point inspection. 
Part of that inspection was a complimentary battery test, the results of
which were printed out and documented on Ms. [redacted]’s work order that evening.
While investigating this matter, we found that an error in
the testing process by the technician doing the battery check resulted in an
errant result from the test.  Due to an
error in connecting the tester to the battery, the read out on the battery
stated “Battery ok - Replace soon - 624 out of 700 cold cranking amps”, which
was documented on her work order that evening. 
We also found that the time on the battery tester was off by an hour due
to the clock in the tester not being reset after the day light saving time
change.
We apologize for the error made on our part, and in no way
was this was done intentionally.  Being
in business for 60 years, we strive to take care of our customers in a
professional and courteous manner.  We
would like to speak to Ms. [redacted] directly and ask that she could reach either me
or the Regional Service Manager at the numbers below.
Sincerely
[redacted]
Regional Manager
 
Business Phone Numbers:
[redacted] – Regional Manager – [redacted] ext. 5285
[redacted] – Regional Service Manager – [redacted]- ext. 5260

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below
The Third party Seller contacted me via email but to this date, my credit card has  not been refunded as promised . Complaint stands until my credit to my credit card is received.
Regards,
[redacted]

Mr. [redacted]  am reviewing your concern with the Brake work done at the Madison Farm and Fleet store.  I will have a solution for you by Tuesday August 19.
 
 
Thank you
[redacted]

I decided it was time to buy new tires (while they are on sale and before winter comes) which everyone knows is NOT a cheap purchase. I took my car to our local BLAIN'S FARM & FLEET in Oak Creek because I found a good deal on some higher end tires. Upon picking up my car, I was shown an inspection report that was supposedly done by the technician that replaced my tires. The man at the service desk proceeded to tell me that both my front brake pads and rotors were totally worn and needed to be replaced and that my back brakes had about 6mm left, so they would need to be done soon also. My jaw dropped and said that can't be right. I just had BRAND NEW brake pads put on and the rotors trimmed THREE WEEKS AGO. He looked confused. I told him even if my car wasn't riding properly there is NO WAY that those brake pads would already be gone. He seemed nervous and didn't know how to answer. He gave me the transaction slip and told me I needed to take it to one of the cashiers up front and then come back to get my keys. After paying the cashier, I went back to the tire service desk and he folded up the receipt and put it in an envelope with the warranty info and inspection report. Manuel asked if the report was in there so I could take it to show the person that replaced my brakes. He kind of mumbled and handed it to me. As we were walking out, I opened the envelope and low and behold, the inspection report was BLANK (he obviously reprinted one while I was paying). We went back inside to get the written report and he was no longer at the desk. Another employee asked how he could help us. We told him we were JUST in here and described the man we dealt with and he said that he just got off of work....coincidence?!?!? We explained what happened and said we wanted a copy of that original report. He became very nervous and his hands were shaking as he started looking through paperwork looking for my copy. You could tell that he was stalling, trying to figure out if he should just say he couldn't find it or if he should give it to me. He then looked in the trash can under the counter and hesitated a minute before he finally pulled it out and said, "I think this is it." SURE WAS!!! Apparently, the previous employee panicked and reprinted all of the pages to give that blank inspection report to me. IF I had not JUST had those brake pads replaced and rotors trimmed I probably would have taken their word for it. I know this is common practice for many service centers, ESPECIALLY when they see an unmarried woman, but it is still SOOOOO UPSETTING!!! It seems you can't TRUST anyone anymore. As for BLAIN'S FARM & FLEET, THEY HAVE LOST MY BUSINESS FOREVER!!!

Review: I purchased a 160cc 21' high wheel push mower [redacted] on 6/15/13. Today the blade flew off and almost hit my foot. I sent my roommate there to exchange it. An hour later he comes back with a part saying that they wont exchange it and just gave him a part. First off the part dont fit. Secondly, I wanted a new mower, not the part. Less than a month of owning it and a blade falls off, its obviously defective. I dont want it. I called and asked to speak to a manager and he told me to look at the back of the receipt and clearly states that they dont exchange outdoor gas equipment. Well guess what, I wouldnt have bought it if I knew that. So basically I purchase a $260 piece of equipment with nothing stating that they dont exchange or return that equipment, until after I purchased it? This isnt going to fly. Nothing was posted on the sales floor about no return and exchanges. I can care less what you receipt says. After I made the purchase, its too late to tell me you return policy. in fact nobody even told me. I have to read it after something goes wrong. Farm and fleet is lucky I dont sue the hell out of them. Blades flying at feet is a serious problem. especially after a couple times using it. I demand a full refund or replacement of the mower itself and not a so called part that doesnt even go to the mower.Desired Settlement: I demand an exchange or full refund. Your policy was not posted before the sale and on the back of a receipt after purchase doesn't work for me. Its illegal, and unethical. Your store manager does not understand what customer service is and I wont be taken advantage of or lose out on a $260 purchase. Fix this asap or I will contact my attorney

Business

Response:

Review: On November 18, 2013 I returned two items to Fleet Farm located at Stoughton Road in Madison. The items returned were two Petplus carpet detergent. I asked for a cash refund and the sales lady said they can't refund my money but they could send it to me within "10 days, by November 28th, 2013. Nothing was mailed to me so I stopped in today at Fleet Farm on Stoughton road and asked that they refund the money this afternnoon since 21 days have gone by. The sales person said they did request the money from their corporate office in Janesville. This is a unfair business practice. I still don't have my refund of $14.75. Their accounting practices need to be investigated. I was told my refund will be sent to me. [redacted]Desired Settlement: Fleet Farm follow the state guidelines for ethical accounting practices.

Business

Response:

December 12, 2013

Mrs. [redacted]

Enclosed is a check for your

refund of $14.75 and a gift card for $25 for the inconvenience.

We sincerely apologize for our

error in not getting your check to you sooner.

Regards,

Assistant Manager

[redacted] I am truley sorry we dropped the ball in getting you your money back. Brad has processed the above letter today.

Regional Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We went to Farm and Fleet in Platteville, WI 53818 for Black Friday shopping. There was a picture of a Carhart flannel shirt, women's, in the add for $19.99, so I grabbed two of them. When I got to the checkout, the shirts both checked at $39.99, so I showed it to the cashier and she called up a manager. The manager directed the cashier to call the women's clothing associate for a price check. When the clothing associate came up front, she told us that the shirts I had were not the shirts that were the black Friday special. I insisted that they were the ones that were clearly advertised in the picture and again showed them the ad. The clothing associates said there was nothing she could do as those were not the ones that were on sale. I told them to keep the shirts as I did not want them for $39.99.Desired Settlement: I would like to purchase the shirts that are displayed in the add for $19.99 and not the ones that have a ruffle front as those are not the ones that were not advertised in the Black Friday flier.

Business

Response:

Review: Last week, on July 9, I had some work done on my car at the Waukesha location. I had ordered four new tires and requested an oil change. We left the car at the auto center around 12:00 and came back to pick it up around 4:30. After payment was made I started the car up and I noticed right away that the engine was making a noticeable “knocking” or “tapping” sound. I turned the car off and I notified the employee at the front desk who had a technician come out in the parking lot where they left my car to look at it. The technician agreed that the engine was making a noticeable knocking or tapping nosie but he did not know what to do about it. I asked to speak to the manager. The assistance manager came out about 10 minutes later with about four other technicians to look at the car. They too all agreed that the engine was making a noticeable knocking or tapping noise and agreed that it was not making that noise when one of the technicians drove it in to the shop. The assistance manager said I could file an insurance claim if I wanted to. I then went in to the shop with him and filled out a brief for entitled, “Insurance Claim.” The form just asked basic information which I filed out. The assistance manager said he would fill in the names of all the technicians who witnessed the my car’s engine making the knocking or tapping noise. The assistance manager said your company’s insurance company would contact me within 24 to 48 hours. However, I have not heard anything from your insurance company or your store. I’m afraid to drive my car.Desired Settlement: Seeing that my car did not make any noise prior to bringing it to Farm & Fleet, I think their company should pay for a mechanic to look at my engine to determine if they are at fault and if so to pay for the repairs.

Business

Response:

Dear [redacted]

On 7-9-15

we submitted an insurance claim for [redacted] regarding a concern he had

about service we preformed on his vehicle. We installed 4 tires and did an oil

change on his 01 jeep wrangler with 96053 miles. When the customer was going to

leave, he started his car and noticed a knocking noise he claimed was never

there before coming from the engine. [redacted] Spoke to [redacted] (Assistant Manager)

and we collected all of [redacted]

information to submit a claim. We had faxed all the information over to our

insurance company that same day. We communicate with the customer that it

generally takes 24-48 hours for our insurance company to reach out to the

customer.

On 7-16-15

I called [redacted] our insurance agent to follow up on [redacted] claim.

[redacted] informed me that she has tried to reach out to [redacted] several

times to obtain a statement from him.

[redacted] has been working out of her office and has to use a special phone

combination that reads as a blocked number. [redacted] phone does not accept

blocked numbers. [redacted] had no other way to contact him besides his address.

[redacted] sent a letter to [redacted]

on 4-13-15 via

postal mail. I told [redacted] that I would reach out to the customer and see if

there is another contact number he can be reached at.

I talked to [redacted]

at 2:40pm 7-16-15 via telephone. [redacted] gave me

another number that he can be reached at. I passed that along to [redacted] Cook

and at 3:02pm she had

spoken with [redacted]

and is in the process of handling his claim.

Review: Received large order 1 week earlier than scheduled. Not prepared and neither was the delivery person. No way to get it off the truck. Had to take the package apart, run the neighborhood to find help, and struggle with maneuvering very heavy storage shed kits (2). Three of us could not lift and had great trouble even sliding units. Packages were ripped and falling apart, so the parts were falling and sliding out all over. In the process, I was injured, cut my right arm, just below the shoulder. Furnished dolly to help get it in my yard where they have been ever since, killing my grass.

My problem is this: They will take the merchandise back, but not only will not refund shipping ($180), but Insist that I return at my further expense. I do not believe, after what I was put through, that I should have to endure more abuse from them.Desired Settlement: pick-up and full refund, immediately!

Business

Response:

Good Afternoon! We are able to have a product expert from our LaCrosse store drive to this customer's house to inspect the items and make sure that all pieces are in tact and the item is in resellable condition. If the items meet those criteria, they will remove the items from her property and we will provide a full refund, including shipping.

Thank you.

Consumer

Response:

I was furious when this first happened, but I decided to wait and see how I felt after I calmed down. However, even today as I write this review, I still get upset that they tried to scam me out of a lot of money.

On 12/2/13, I had all four tires replaced on my 1/2 ton pickup. Along with the tire replacement, I requested an alignment. I dropped the truck off, went to work, and waited for a call from them that it was finished. Instead of getting a call saying it was completed, [redacted], I think he was a manager, said that they could not align the front as there were several parts that were in need of replacement. (Notice here that he said they COULD NOT align it.) In order to perform the alignment they would, first, have to replace almost $1,000 worth of parts; $938.87 was the exact quote, for replacing the inner/outer tie rods, pitman arm and steering stabilizer.

Well, I have a mechanic that has better rates than Farm & Fleet, so I declined the replacements. I set up an appointment with my mechanic and much to my surprise, he said he couldn't find anything wrong with the front. My mechanic does not have the equipment to perform alignments, so he suggested a company that does them as their primary service; "Alignment" is in their business name.

So, I called the alignment specialists and set an appointment. I did not give them any information regarding the fact that Farm & Fleet said there were major issues with the front end or that my mechanic said he couldn't find anything. All I told them was that they were recommended by my mechanic and that if they found anything that needed to be replaced to let me know and I would have them replace it. Basically, I gave them every reason to want to replace any part that was in need of being replaced. The alignment specialists said there was a little bit of play in the front end, but nothing that needed to be replaced and nothing that would cause them concern about performing an alignment. $40 later I was on the road; alignment done.

A few days later I stopped in to speak with the service manager about what I've found out. Again, it was [redacted]. I informed him about what I found and that I was not happy with the experience I had. He defended their diagnosis saying that if things are too loose in the front, it is their policy to not do the alignment. Again, going back to what I was initially told, I was told they COULD NOT do it. I was not told that they had a policy that stated they WOULDN'T do it. He did his best to lie his way out of it, but I wasn't buying it. He offered to have them take another look at my truck, but I declined. Either they are [redacted] or they are completely [redacted], but regardless of which it is I don't want them working on my truck ever again.

[redacted] had no reply to the fact that 2 other independent auto repair shops both agreed that there was nothing wrong with the front end, to the extent that it needed parts replaced or that it could not be aligned.

Not only am I never dealing with Farm & Fleet again, I'm telling everyone who will listen about my experience.

Review: Over a month ago while getting an oil change at Farm and Fleet, a new battery was recommended. I asked the employee if it was urgent or if it could wait until my next oil change. She had told me I should be fine until next time. Well, I ended up needing one 2 weeks later when I was out of town. I ended up getting a battery from Walmart because I had no other choice at that time. Fast forward to 3/23/15 I had a 6:30 appointment for an oil change. When I went to pay, they went over the "recommended services" and the first thing that came out of the guys mouth was that I needed a new car battery, mine was near the end of it's life. I was in shock, and explained that I just got a new one! He says well, it's bad so take this slip and show them. By this time, I was freaking out that my car battery would die on me and i'd be stranded again. I was trying to figure out my options, Walmart had told me they'd need to test it themselves before they'd give me a refund, and he told me that they could be lying to me. At this point, I was frustrated and didn't know who to believe. So, I took my car to my local auto zone and asked them to test my battery. I explained to the employee what was going on, and so he ran the test. Everything came back 100% ok, my battery was fine, he checked other possible issues as well, but everything came back 100% ok. He proceeded to tell me that sometimes they will tell you anything to get money out of you, which this is something i've heard before. I said, well then how do I have this slip from them that shows the life of my battery is not good, and that it says to replace it. We were both looking at the slip, when suddenly I realized something odd about the slip. The slip that was for MY car, had a time stamp of 6:01p.m. Note back to the top of the email where I said my appointment wasn't until 6:30p.m. This only means, this information is all false, the slip is phony, and Farm & Fleets employees are lying to innocent customers. Taking advantage of women who know nothing about cars, and tricking them into paying for products and services they don't actually need. I shared this story on social media, and I had an outpouring number of responses, which included a couple other people saying similar situations have happened to them.Desired Settlement: To be honest, I'm not quite sure what I want out of this. I am still in shock and can't believe a company allows this or think it's okay to try and scam customers. I am going to be meeting with a lawyer and see what my options are. I want people to know who/what they are dealing with. This is absolutely not acceptable. I really don't want anything from a company who practices as such.

Business

Response:

We have reviewed the complaint from Ms. [redacted] on the selling

practices that she encountered at our Janesville Farm and Fleet store on March

23, 2015. In reviewing the situation

with the Manager of the Janesville store along with our Regional Service Center

Manager, the following information was found.

Through the review of our records and the video recording of

the event, we found that Ms. [redacted] was at our Service Center for an oil change

on Monday, March 23rd, from 6:30 pm until 7:15 pm. During that time an oil change was performed

along with a complementary 14 point inspection.

Part of that inspection was a complimentary battery test, the results of

which were printed out and documented on Ms. [redacted]’s work order that evening.

While investigating this matter, we found that an error in

the testing process by the technician doing the battery check resulted in an

errant result from the test. Due to an

error in connecting the tester to the battery, the read out on the battery

stated “Battery ok - Replace soon - 624 out of 700 cold cranking amps”, which

was documented on her work order that evening.

We also found that the time on the battery tester was off by an hour due

to the clock in the tester not being reset after the day light saving time

change.

We apologize for the error made on our part, and in no way

was this was done intentionally. Being

in business for 60 years, we strive to take care of our customers in a

professional and courteous manner. We

would like to speak to Ms. [redacted] directly and ask that she could reach either me

or the Regional Service Manager at the numbers below.

Sincerely

Regional Manager

Business Phone Numbers:

[redacted] – Regional Manager – [redacted] ext. 5285

[redacted] – Regional Service Manager – [redacted]- ext. 5260

Review: I am writing to file a formal complaint against Farm and Fleet [redacted], Wisconsin 53716. I dropped off my car on Friday August 1 2014 for a brake inspection. My brakes at the time needed to be pushed in fully to get any sort of resistance. I told the service person at the tire desk what was wrong and they wrote it down correctly as "check brakes, brake pedal goes to the floor". After a brake inspection, Farm and Fleet called me back and told me I would need to service my brakes because my bearings were rusted and my tie rods were also rusted. They told me this was the problem and needed to be fixed. They also needed a special technician to take a look at it so it could not be serviced until the following Wednesday.

On Tuesday August 5th, I received a voicemail on my phone saying that my car was ready to be picked up. I went in on Thursday August 7th to pick up my vehicle and paid in full $449.32. When I went out to start my car I pushed in the brake pedal and noticed the problem had not been fixed. I went in to complain, and they told me that the problem was not the front brakes but the brake line was leaking. I asked why they fixed the front brakes and not the actual problem. I was told that Farm and Fleet does not service the brake lines. Again I asked why they fixed the front brakes and not the brake line. The people at the service center told me that I needed these done, but they had called me earlier to tell me that I would need to get the brake line done somewhere else. Then they proceeded to say that I gave them the okay to continue on my front brakes anyway. I did not receive any phone call and their records also show that. I only received two phone calls one on Friday and one on Tuesday. So I left and got my brakes fixed elsewhere.

I returned later that day to get a refund for the unnecessary work where I was met with much resistance. I was told the work needed to be done and that they had told me I would need to go elsewhere to get the brakes fixed. Clearly the car was unsafe to drive when the technician brought it out, but they were going to let me drive the car anyway. The auto manager [redacted] and I continued to argue about the refund. I said he did work that did not fix the problem I wanted fixed while [redacted] said that the brakes needed to be done. I asked for the old parts to bring them to another mechanic for inspection whereby he said they threw them out. He then offered to bring down the price by $60.00. I told him that was not enough since the work had nothing to do with the job I brought it in for.

He continued to argue and finally said he would listen to the "recorded conversation" between the service desk and myself. Once he came back, he said that they had told me about the problem, but "out of my good grace" would reduce the bill another $60.00. I then said I would like to hear the tapes. When I said that, he told me he would have to get the store manager. I stepped outside to take a phone call while he got the manager. When I returned, he was still in the same spot and did not get the store manager. Instead he offered to take off even more money. I said to take off $200.00. He disagreed with that and refused to take off any more than $175.96. I finally accepted with much distaste.

In conclusion Farm and Fleet told me I need work done that I did not. Then proceeded to fix it and bill me for it. When asked why they did this they said it needed to be done, but it did not fix the problem. They could not fix the problem at Farm and Fleet; I would have to take it elsewhere. The technicians proceeded to give me back a brake-less car that was unsafe to drive and told me to go somewhere else to get the work I asked for done.Desired Settlement: I would like a complete refund on the services performed.

Business

Response:

Mr. [redacted] am reviewing your concern with the Brake work done at the Madison Farm and Fleet store. I will have a solution for you by Tuesday August 19.

Thank you

Blain's Farm & Fleet motto "It was already broken"

This is a complaint in regards to the Sturtevant Location, Automotive dept.

(note, this location seems to be filled with people in their early to mid 20's; the person who worked on my car looked like a [redacted])

In February 2014 I took my car in to get 4 new tires.

During the replacement, my tpms strap broke, they replaced it and charged me for it without contacting me beforehand, even though I was there in the store. They should have at least called me on my phone and notified me of this.

They charged me for parts and labor but I complained to the manager and he removed the charges.

2 DAYS LATER. TPMS sensor fault. I call and they said to bring it it. The sensor then turns off, so I figure it was a fluke. A few weeks later, same issue, but the error flashes on only once in a while. I am busy with work and I had an illness, so I put it off until I could take it in with the sensor error, so it would be easy to check.

So I call again telling them about my issue in mid march. they say they won't give me an appointment because they have a tire sale. I have to come in first come first serve.

So I wait and go in with an appointment a week or so later. Turns out 2 of my sensors are broken.

Right away they are defensive saying it's not their fault.

I didn't SAY it was their fault, when I called on the phone and when I brought it in, I just said I wanted to take it there and have a diagnostic ran on the car and then go from there. pretty much my exact words.

I felt as if the person was inching away to escape from me when I was just asking for information about the issue. Everything was 'I don't know'.

I asked to see the manager and he told me that since my car had x amount of miles on it, it made sense than my sensors failed. again, the inching away attitude with this person.

They didnt want to deal with me or even TELL me which sensors were damaged. their print-out looked like it was printed with a potato. There was black ink covering the left 1/4 of the page and it was obscuring the chart they use to mark what tires they worked on.

ANYWAYS..

It seems suspicious to me that I never had any problems yet I bring my car in to get my tires done and 2 days later I have 2 sensors that are bad or damaged. This is going to cost me several hundred dollars in parts and labor.

I'm never going back to this store. I wasn't treated like a valued customer and I felt like I was getting substandard treatment. I thought walmart was a racket until I went to this place.

Today I brought my car in to have new tires put on and was told it would be about 1 hour to get it taken care of. We left to run errands and upon returning we saw that the car was parked outside and finished. When we went in to pay, the paperwork and my keys were missing. After looking around for a few minutes, [redacted] went out to the shop and got the manager to help look. She then told him someone had just come in and paid for the car that we were there picking up. I asked if that meant someone else possibly had my keys then and the response I got in return was: "We are unsure of that right now. We are trying to figure it out". After nervously waiting for about 10-15 more minutes I was asked what was on my key chain. She looked through all the envelopes of cars waiting to be picked up and found my keys with another set of paperwork. There was no sincere apology or explanation from either [redacted] or the shop manager. I was very disappointed with their professionalism and will never return to Farm & Fleet again for any automotive services.

Review: I have had my brakes fixed twice this month at Farm and Fleet in Baraboo. I have had them fixed back to back within the last week and half. My brakes should not have gone bad that fast and they were brand new when I had them fixed on 2/8/16. I am not happy and now it is not safe to have my children in. I should not have to keep taking it back to get the brakes fixed or replaced every week or every other week.Desired Settlement: I would like a refund of the full amount that I paid of $190

Business

Response:

Tell us why here...

On Feb. 25, 2016 Ms. [redacted] Return to the Baraboo Farm and Fleet to have her brakes rechecked. We did not notice any grinding noise as the customer had noted on the work order. However he did notice a slight shimmy in the steering wheel after the brakes got warmed up. We notified the customer that we could not hear a grinding noise and she stated that it was only in the morning for the first couple of stops and then it goes away. This is usually caused by a small build up of rust that forms from sitting outside over night. We explained that although the pads were good on the front the rotors were warped. We then replaced the pads and rotors in the front. The customers were very happy and were understanding of the problem.

We apologize for the return visit Ms [redacted] had. The brakes are in good working order. Please advise if the brake noise is gone.

Consumer

Response:

Review: On 4/30 (Sat) I brought my 2013 Ford Escape to the Verona, WI store to get my brake pads / rotors replaced. I was going to supply the pads and the store would procure the rotors. Everything looked good until I was told that my calipers would not compress back and I would need new calipers. I approved that over the phone and I was told no calipers were available in the area so the car would have to sit in the stop until Wednesday that week. I told the shop that I would buy the calipers and bring it to them. On Sunday (next day), I called the shop around 11am and was informed that the calipers were now "working" and I would not need new calipers. I picked up the car later that day and everything seemed normal. A week and half later my car started to show a "low brake fluid" warning for which I took the car into the local ford dealership. They inspected my brake system and showed me where the brake fluid was leaking - it was the joint of my caliper to the brake line. I was told that the earlier repair guys had removed this and did not put it back correctly. This caused brake fluid to leak all over my caliper and my rear left wheel causing major damage to its finish. I would like to be reimbursed for my expenses and time that I've spent getting a simple brake job done right. I would also add that I took this car about 1,000 miles and was on the highway a fair amount and having my brake fluid leak does not cause me to feel any more confident in the brake job done by Blain's Farm & Fleet. I was lucky that all of the brake fluid did not leak that could have caused my brakes to fail.Desired Settlement: Reimbursement for any amounts paid to Blain's for a shoddy repair job: $162.90

Reimbursement for amounts paid to Ford Dealership to fix this issue: $80.67

Reimbursement / Replacement costs for 1 new wheel / tire that was damaged due to the bad repair job - I don't have an estimate for the dealer yet. I can provide pictures of the damage as taken at the dealership during the repair.

Business

Response:

We apologize for the issues you had with your Brake job at the Verona Farm and Fleet. To assist in my investigation and closure of you claim can you please e-mail me the pictures you took of the rim and a copy of the invoice from the For Dealership. Thank you.

Regional Manager

Consumer

Response:

Review: On 02/25/2014 at about 1:50pm I went to Farm and Fleet in Janesville to have tires put on my 2009 pontiac vibe. The technician who was doing the tires broke my sensor in the tire and admitted to doing this and said it would cost me and additional 200.00 dollars but would only have me pay 90.00 for the part after waiting until 3:00pm I was frustrated and very upset and said I need it so I can return home. I feel the technician broke it when he changed my tires and put the cost on me. My wife talked with the store mansger Nicholas and he said it was already broke and I gave them permission to put it on and that is not what I said I told them they broke it they should pay for it. The key thing is with these sensor in the tires if the sensor was broke it will not hold no air I had this car for almost two years and when I drove the car from Beloit to Janesville the tires were still aired. If the sensor was broke for this type of car it will not be able to hold air. Also it was broke before I brought it in, why would they pay half the cost of the part?Desired Settlement: I would like the refund of the charge of the sensor that they broke while changing my tires which is 90.00 dollars plus tax.

Business

Response:

I have reviewed the [redacted] complaint on the TPMS Sensor that needed to be replaced on his 2009

Pontiac Vibe. After Speaking with

[redacted] Store Manager of our Janesville Store, it was decided to refund

Mr. [redacted] the full amount of the $90.

Mr. [redacted] was called and

came in on 2-28-14 for the refund and has been taken care of.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.