Blain's Farm & Fleet

Review: Company sent out item in spite of being told by Sears to cancel the order. This business is a Marketplace third party Seller for Sears. The unused new item was returned to this Seller for a refund immediately after it was received. Fed Ex tracking shows the item was received by this business on 10/09/2014. To date, this business has not refunded my credit card. This business was notified in plenty of time of my desire to cancel the order but they shipped the item any way, resulting in unnecessary freight charges to meDesired Settlement: $22.62 immediate credit

Business

Response:

This message is in response to Revdex.com complaint # [redacted]

I reviewed the complain and do understand the frustration this has caused. The Web Order that is referenced in this complaint was placed by a '3rd party seller' and the '3rd party seller' is who we had the transaction with and whom we collected payment from. So any transaction, financial or other wise would have to be completed with the '3rd party seller'. This complaint was issued from the customer with whom the '3rd part seller' sold it to.

With that being said, I did reach out to the '3rd party seller' on the complaint customer's behalf as we have done business with them in the past. I expressed the grievance and asked him to reach out to his customer (Complaint originator) to settle this issue immediately ! The response back was that has reached out to his customer and will issue an entire refund. I don't know the actual amount as what we charged the '3rd party seller' and what he charged his customer is probably different.

Please let me know if I can help in any additional way.

Consumer

Response:

Was looking for tires for my truck. I was given a price of $89.99 per tire and $106 per tire mounted and balanced. My estimate showed 4 tires at $89.99 and mounting and balancing charges seperate. When I decided that I would buy the tires and take them elsewhere for mounting and balancing, I was then informed that the price they quoted me was a buy 3 get one free price that required that I have the tires mounted and balanced there at the dealership. The cash and carry price of the tires was $120 per tire. When asked where it said that on my estimate I was told that it did not say that, but if I read their ad it was very clearly spelled out in the ad. I had seen no ad and this condition-of-sale was NOT disclosed to me by their employee. Was basically told by the tire desk that that is how they do business and if I didn't like that I could just buy the tires for $120 each. He then decided to argue with me telling me that they have done business like this for years and have been quite successful at it. I asked to speak with a store manager. After waiting 10 minutes on hold the store manage picked up the phone and when I exlained the issue to him he said the same thing. I asked him where on the estimate it disclosed the condition-of-sale requiring an additional purchase to get the quoted price, I was given the royal run around and told (even after the store manager could not produce proof that the quote spelled the conditions out and admitting that his employee might have not disclosed it) that the price was $120 per tire cash and carry or 89.99 per tire if they install it. He was not going to do anything about the issue of the conditions not being spelled out.
I contacted Blain's Farm and Fleet corporate HQ and was called back by Rich [redacted]. I again exlained what had happened and was expecting to hear that this is not how Blain's does business. What I heard was astounding. Not only did [redacted] tell me that F&F was not going to do anything, he defended their contention that there was no need for them disclose conditions-of-sale, and that it was my responsibility to be aware of the fact that I needed to disclose that I might cash and carry the tires. I did not look at ads, nor do I receive Blains Farm and Fleet ads. That did not matter to Blains Farm and Fleet so was not even aware that they had a buy-3-get-1-free sale. All that mattered to them was the they were right and that I clearly did not know what I was doing when I purchased tires. Even if their employee made a mistake, it is not their responsibility, it is my reponsibility to understand their policies and pricing.
Buyer Beware folks, these folks have lost the customer service focus and it's all about getting as much from you as possible. Guess that's the value you find at Blain's Farm and Fleet

Review: bought a belt saying on the belt it was genuine leather ,work n sport #[redacted]

but its all plastic. they said they could not do any thing

for me cause it was past 90 days.Desired Settlement: give my $12.95 +tax back

Business

Response:

Below

you find the response that I send [redacted] in an email on 12-9-13, asking

him to get back ahold of me to take care of him on the belt that he

purchased. Also at the bottom is

delivery notification to [redacted] email.

Dear

I am very

sorry that the belt you purchased did not meet up to your satisfaction. I

would also like to apologize that when you went to return the belt the

transaction was not handled that way it should have been.

I would

like to welcome you back to our closest store of your choice to either refund you

the $12.99 plus tax back in Cash, In Store Credit or Exchanged for a new belt.

Please

email me back your choice and what store you would be traveling to so I may set

this up with one of my Store Managers.

Thank you

for your time and business.

Delivery

to these recipients or groups is complete, but no delivery notification was

sent by the destination server:

'[redacted]

Subject:

Revdex.com Belt Complaint #[redacted]

<st1:street w:st="on"><st1:address w:st="on">3507

East Racine Street

<st1:place w:st="on"><st1:city w:st="on">Janesville, <st1:state w:st="on">WI <st1:postalcode w:st="on">53547

Sincerely,

Regional Manager

Review: I bought 4 tires on October 21. I took them home with me. I came back at a later date to get them mounted because they were very busy. I got them mounted on November 5. Driving the vehicle was difficult so, I brought it back because I felt it was needing a wheel alignment. This took place on November 20. The vibrations were so bad that I brought it back to have them spin balance them again. This took place on November 27. I have locking lug nuts on my vehicle and a key to unlock them. When they last spin balanced the tires, they miss placed my key. So I had to go back to the store again to pick up the key once they located it.Desired Settlement: I'm looking to have my alignment refunded or something similar. I should only have gone to the store twice. Once to buy the tires and once to get them properly mounted. Not to mention my time and fuel spent getting this issue solved.

Business

Response:

We have reviewed the complaint from Mr. [redacted] on how his service work was handled at our Oak Creek location. I am in the process of working with my Store Manager of the Oak Creek store, [redacted] and we are reaching out to Mr. [redacted] to issue him a refund for the alignment that he had done for the amount of $59.99 plus tax or a gift Card for the amount of $70.00. Below is the email that was sent to Mr. [redacted] this afternoon. Dear Mr. [redacted] I would first like to apologize for the inconvenience that you encounter at our Oak Creek location. In talking to my Store Manager, [redacted] we are both in agreeance that it is only fair to refund you the amount that you paid for alignment back on November 20th. Our records show you paid $59.99 plus tax, and we would like to refund you that amount or issue you $70.00 gift card. If you would like to email me back or call the Oak Creek store and speak to [redacted] the Store Manager [redacted], and let us know what would work best for you. Again we apologize for the inconvenience you went through and appreciated the business that you have given us over the years. Sincerely [redacted] Regional Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

A 70.00 gift card would be just fine to settle my complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I brought brand new name brand tires from this store Farm and Fleet and also purchased road hazard at the same time after the tires were on Vehicle I noticed that they were brown in color over some of black tire and they stated that this would fade after some washes so when it didnt a couple of weeks later I took my truck back to store and they washed them and stated nothing was wrong well now they are not as brown rusty looking color on outside off tire but I see cracking inbetween every treads of my tire so when I took it back to Farm and Fleet this time a tire tech assessed it 4/17/2014 and service center coordinator [redacted] stated and wrote and signed a letter signed that my tires are dry rotted and that I will have to talk to tire company they are not responsible for them so I called a number given so me to the tire company and the number seems to be only used by stores not customers, so I call and spoke with a [redacted] store manager at Farm in Fleet and explained the situation and he stated to bring my truck in on Wed 4/23/14 and he assessed the situation and stated he never heard of brown tires and that he could see the dry rotting defective tires but refused to exchange tires for the same brand instead attempted to charge me for tread life asked me to pay about 234.00 for new tires same brand when I paid a total of 730.04 when I purchased the tires originally.Desired Settlement: All I ask is that the tires that I currently have from Farm and Fleet that are and always have been since purchase due to rust like color and dry rot defective cracking be replaced with new ones with out any out of pocket cost to me I paid already and the tires were defective and I got ignored until problem got worse and more apparent I just want to new tires what I paid for

Business

Response:

I have reviewed the [redacted] complaint on the cracking and dry rotting of the BFG Longtrail

Tires. After Speaking with [redacted].,

Assistant Manager of our Sturtevant Store, it was decided to replace Ms. [redacted] tires.

Ms. [redacted] was called

on 4-29-14 and was set up an appointment for 4-30-14 to have the tires replaced

at our Sturtevant Store.

Sincerely,

Regional

Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I called Farm and Fleet to purchase tires and have them installed made an appointment for 130 central time on November 29, 2015 got to the store. I was told they were an hour behind. It is now 6:58pm and my vehicle is just now going in to be serviced. I will never recommend this store to anyone. I was told repeatedly my truck would be next to go in and that was not the case. This is absolutely unacceptable and horrible customer service. If I didn't need tires so bad, I would have left and taken my business elsewhere.Desired Settlement: The cost of tires were pricey and the lack of communication on the businesses end was inexcusable. I am seeking a bill adjustment of an total of $200!

Business

Response:

We have reviewed the complaint from Mr. [redacted] on the extended wait time on having his truck serviced at our Oak Creek location on November 29th. In reviewing the situation with our Store Manager [redacted]. We have found the following information.RE: Case # [redacted]Original Transaction: Date: Register#: [redacted]Trans: [redacted]Total amount paid: $650.45 Mr. [redacted]s original work order cost was $893.73 including tax and was to include the following;Qty. 4 – LT285/70R17 E Discoverer A/T3 @$179.99 per tire (Sale price reg. $239.99 per tire)Qty. 4 – Installation/Balancing @$14.99 per tire Qty. 4 – Road Hazard Protection @12.99 per tireQty. 4 – Scrap Tire Fee @2.50 per tire Service Manager [redacted]. modified Mr. [redacted] work order for his inconvenience. The new work order cost was $650.45 including tax and was to include the following:Qty. 4 – LT285/70R17 E Discoverer A/T3 @153.99 per tire ($104 savings)Qty. 4 – Installation/Balancing @$0.00 per tire ($59.96 savings)Qty. 4 – Road Hazard Protection @$0.00 per tire ($51.96 savings)Qty. 4 – Scrap Tire Fee @$0.00 per tire ($10 savings) The total amount savings before tax to Mr. [redacted] was $225.92Also attached is the register sale as well as the paid work order for Mr. [redacted].We do apologize for the inconvenience that occurred to Mr. [redacted] and after speaking to ourStore Manager Matt S. we have also decided to offer Mr. [redacted] a $100 Gift Card in good faith and appreciation of his business. Our Store Manager Matt S. was in the process in reaching out to Mr. [redacted] through the phone listed to explain the work order as well as offering the Gift Card.

Review: I purchased a battery for my truck approximately one year and six months ago. In making the purchase we specifically choose the model with a lower temperature rating and additional cold cranking amps with a seven year warranty. Last week I attempted to start my vehicle and found the battery to be completely dead. After removing the battery to examine it I found the housing to be distended and bulging in several spots. This indicated to me that the battery was frozen. At this point it was taken to the service desk at Janesville's Farm and Fleet. They recommended allowing several hours for the battery to thaw and said a service tech would call later. Five hours later with no phone call we contacted the service desk, they stated it was still frozen and we would have to wait, and again we were promised a phone call. 24 hours later with no phone call from the service desk my fiance called to ask about the status of the battery. At this point we were informed that after thawing out and charging the battery tested as "good". The tech then stated that despite the distended and bulged housing the battery was still safe to place in the vehicle. It was then further suggested that with "improper" use the battery would freeze again, thus repeating this process. In my research I have discovered that a frozen battery is permanently damaged, even if the housing is not cracked or leaking. The life of the battery is also drastically reduced by this happening. So in short your employees are stating that the customer is to simply accept that a permanently damaged item, though under warranty, is still "good" and can be safely used despite all evidence to the contrary.

I cannot accurately voice how deeply disappointed I am in the customer service we have received with this issue. We have always greatly enjoyed shopping at Farm and Fleet for both automotive, home and pet needs. However this experience has completely turned us off from ever wanting to return to the store. The techs have been patronizing and borderline insulting by acting like I as the customer have no understanding of this subject. In addition the blatant disregard for returning to your customer a safe and properly functioning item is nearly frightening. Then for the employees to further admit that should the battery fail while in the vehicle they will assume no liability for any damages that come as a result. So we've been given a "good" battery, that is permanently damaged, with a shortened lifespan, that may or may not damage our vehicle. As we are absolutely NOT comfortable returning this battery to use in a vehicle we have purchased another from a different store as a replacement. Again I cannot describe the frustration and disappointment I have felt as a customer in this situation.

Sincerely,

Business

Response:

On Wednesday evening 1-20-16 Phillip Fry (Assistant Manager) from our Janesville Store reached out Mr. [redacted] and offered him a full refund on his battery. Mr. [redacted] stated that Mr. [redacted] was very happy and would be in later this week for his refund on the battery he purchased. Sincerely [redacted] Regional Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a 20" Huffy Boy's Pro Thunder Bike from the website. Found out 20 minutes later that the link my sister had was wrong and wasn't the correct bike. Called within an our to talk to customer service to cancel the order and he asked me to call back in an hour or two for the order to process, then he could cancel it. Called back an hour later and said they couldn't cancel the order - it had already been processed. So there customer service is just lying. Tried calling customer service back and was hung up on. Tried emailing them without any response.Desired Settlement: Want a full refund and if this item is shipped they are fully responcible for getting it back. I'll print out a shipping label and attach it but they have to make full arrangements for pick-up.

Business

Response:

Good Afternoon! Thank you for reaching out to us and let me offer my sincere apologies for how our call center agent handled your call. That agent did not follow proper protocol and is being retrained. We were able to stop your order from shipping out and your credit card has been refunded in full for $70.29.

Thank you and again, my apologies for the agent error.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.