Blake Miller Lawn & Landscape LLC

See attached documents

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have agreed on paymentHowever, as a caution to anyone that is considering using Blake Miller for any services, please be aware of the type of business you are dealing withIf there is any issue that you have with them, document everything: pictures, dates, time, and person that you spoke withTheir customer service approach seems to be one of "if you don't have an 8xglossy of me doing it, I didn't do it"Oh by the way, if you have a dispute they will hold their ground and send the case to collections with a hit to your credit ratingRead your contract closely for any cancellation fees or other chargesA company like Blake Miller seems to believe that there are plenty of other customer's out there and that you don't have to treat your current ones with any respectDon't be fooled by the flashy brochure and mailers that they send, this is not a professional company that you would want to do business with There are plenty of other good service providers out there that you don't have to watch over and document everythingStrong DO NOT RECOMMEND for BLAKE MILLER LAWN AND LANDSCAPING Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Documentation provided by the business are correctI was mistaken about the year of the contractBut the fact remains that the service was never provided, other than the one that I mentioned in my original complaint, because I cancelled the service by phone and by telling the person who came to mow the lawnIn the fall of 2015, after I received their invoice, I called and talked to MrMiller himselfUpon my explaining the matter, he promised to look into it and get back to meNo one called backNo one even responded to my leaving multiple messages at the businessSeveral months later I again received a call about the paymentI gave the lady the from the business the details that I mentioned in my complaint to Revdex.comShe promised someone will call me back after looking into the matterI am still waitingI should have cancelled the contract in writingLesson learned! Regards, [redacted]

We offer the attached documents as well as the following explanation to Ms [redacted] : We did send emails pertaining to your fall cleanup service on: 10/18/16, you viewed this on 10/18/at 4:pm, email subject “Fall Cleanups” constant contact campaign title “Fall Renewal for Lawn Customers” Please note the header line of this email is “Fall cleanups are scheduled to begin next week!” 11/11/16, you viewed this on 11/11/at 6:13pm, email subject “How would you rate us” constant contact campaign title “Fall Clean Up REVIEW US” Please note: in the body of this email it states “ We performed your fall cleanup service today ” 11/28/16, you viewed this on 11/28/at 11:26am, email subject “Fall Cleanups” constant contact campaign title “Final Fall Clean Up Notice” Please note the header line of this email is “Final Fall Clean Ups Are Scheduled To Begin This Week!” A copy of these emails have been attached for your reviewAll of these emails were opened again on 12/19/at 3:53PMWe utilize Constant Contact (a service that notifies us not only of delivery receipts but also view times to ensure our email is going through.) Please review the constant contact email history also attachedYour lawn contract was received on 05/16/with the fall cleanup option marked offA copy of this is attached to this emailServices were provided on: Trip 1: 10/28/Trip 2: 11/11/Trip 3: 12/02/Pruning Trip: 11/30/Gutter Cleaning: Did not occur due to weather (frozen gutters)This was going to be performed once weather permitted, however you have notified us that you no longer desire this service and it has been canceledYour invoice # [redacted] clearly states this and there was no charge associated withAll services were invoiced at the discounted contracted rateWe did not receive any notification that you did not want these services until after you received the invoiceAs shown above and attached there were several notifications sent, received and viewed by you that this service was to be performed and being performedAs you will also see under the terms of the contract any service termination must be received in writing which we have never receivedWe as a company are unaware of any other service provider doing the same job at your home

In reviewing Ms [redacted] 's continued information she has provided of the emails we did send out that she did receivePreviously it was stated she had no communicationWe are glad to see she was receiving our updatesOur offer still stands to give her credit for plow trips for that day we provided in efforts to resolve her complaintAs we have previously stated we have made multiple trips before this storm providing service throughout the plowing season and still to date fulfilling our contractPlease let us know if Ms [redacted] would like this credit to resolve this complaint

I have spoken with this clientServices were performed per out contractThis client is requesting that half of the snow plowing fees be waived, due to statements that the driveway was only half plowedSo, he should have to pay only halfThe driveway was plowed each and every time that snow conditions met the terms of the contractThe driveway was plowed each time, then more snow fell, creating the conditions in the driveway The driveway was plowed as completely as weather conditions and other factors allowedWe feel the request to waive half of fees is unreasonable., and have refuse to agree to this requestThe client will not discuss alternative solutions

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have received no offer from Blake Miller The contract you sent is the copy of the contract that I base my dispute on Clearly, by their own contract and by their own admission, Blake Miller did not come to do the work when they wrote that they would ( Two months ago they indicated that this was due to weather - odd that they never mentioned this in the past two years of this dispute Moreover, a check of the weather history will disprove this new assertion.) Contract indicates two visits, the reasons for which I made clear to the Blake Miller employee, Ken when he wrote up the contract, and when he took my check for half of the payment He knew I would not be in town from mid October until Thanksgiving Please review my initial complaint to Revdex.com As previously indicated, when I returned to my rental home at the end of November, I was greeted by a ton of leaves, particularly built up in the back of the home Blake Miller never called to indicate that they had a problem with fulfilling the contract terms In fact, I called them and asked why I still had leaves It was then that I was told they had only come once (albeit late based on the contract for the initial visit and they never came for the second contractual visit), and that they felt they had fulfilled the contract They never came out to see the mess they left me with, and for which they cashed my checkSince that time, I have been harassed by three debt collectors that they have engaged, which as indicated resulted in a temporary decline of my credit rating Until the debt collection agency reviewed the contract, the correspondence I sent to Blake Miller, and the facts I have had several contracts for work done both at the rental and now the home I own: Snowplowing, landscaping, electrical, plumbing, etc I always pay and am never late as any contractor I have used will attest to And certainly a check of my credit rating will attest to the same But I refuse to pay for services that Blake Miller contracted for and clearly did not performThe Revdex.com advised me on October 19, that Revdex.com had closed the case as "unresolved." This was due to Blake Miller's failure to respond On November 11, Revdex.com sent another note indicating that I have days to respond to what Blake Miller finally sent I do so today, November 12, On October 19, you indicated that I should contact the Attorney General's office If Blake Miller does not cease it's harassment of me, I will do so and may bring legal action I've had it! Again, Blake Miller wrote and signed the contract reflecting my clearly stated needs And then they completely failed to deliver to the terms, nor did they contact me to say that they could not do so I had to contact them in November, to express my concerns My check was cashed under pretenses, and I am the one who has spent countless hours, trying to right a wrong with an unethical contractor Blake Miller has had countless opportunities to respond to my calls and letters to them, and to submissions to their several debt collection agenciesRegards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below this response reads like nothing more than a canned response to any random complaint there was no effort at all to address any specific complaint, such as why I was never replied to when the problems started all of this may have been avoided if the business had replied to me as quickly as he did to the Revdex.com there is no mention of a resolution to turning the cancellation charge (something my father was never told about) over to not one but two different collection agencies Overall I consider this nothing more than an attempt to improve his F rating with the Revdex.com Regards, [redacted] ***

Everything MrMiller states is untrue! I never saw him, I spoke to him once after job was so called completed regarding the fact they did not do anything to the left side of my houseHe said he would send someone over to do that all they was mulch

[redacted] hired us to “mow” his lawn times in (See contract attached)We performed service in accordance with the contractAt no point did [redacted] cancel services or tell us not to mow We sent [redacted] an invoice for work completed (See invoice attached)We never received payment for this work until a partial payment was sent over a year after the invoice was due and his account was turned over to collectionsWe turned his account over to collections due to non payWe returned his partial payment and with a instruction letter because at that point all payments were to be directed to the [redacted] collection agency (see attached letter and check copy) Thank You! Blake Miller Lawn & Landscape

There was a contract for plowing servicesThe services contracted were provided, as contractedPlow drivers are instructed to put forth their best effortsApologies for any less than perfect resultsUnfortunately, no service is perfect every timeImperfection still carries a cost that must be paidEach person judges service to be poor, or excellent, or somewhere in between, based upon many factorsSome of these factors may be beyond the driver's control, or be subject to personal opinionThe contract covers these factors as much as possible, so that the customer knows the standard they are contractingThe services provided were provided as contracted, and were billed as contractedThis office strives to always provide the best service possible, under the environmental and other conditionsWhen problems do occur, we do our best to resolve themWhen bills go unpaid, we send them to collectionsIt is impossible to make everyone happy all of the time, However, this is our goal

Revdex.com spoke to Blake at business and the following was relayed: If the customer is willing to pay for the lawn cuts and $early termination fee plus applicable tax by the following Friday, July 8th, then I will remove the additional late fees

See attached copy of contractRevdex.com is requesting consumer providing any supporting documents or pictures of what was not fulfilled per contract

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response was nonsenseTHey received all the other checks at that addressThey did report not receiving it and I got the refund back in my account at which time I paid themNOT ONCE did they ever respond to my weed whacking complaints NOR did they offer to doit for an additional chargeUnless they can produce a document saying that they offered to do it, it is a bold face lieBottomline, I have found another lawn service and give them an F
Regards,
*** ***

*** signed a contract for for Cleservices to be billed at a specified hourly rateNot, by number of visitsWe complied with the contract, and completed the requested services in one visitA second visit was not neededThe client wanted a second visit even though it was not requiredWe
were unable to provide, a second visit, due to poor weather conditionsIf we had returned a second time, it would have been at an additional costs, due to additional hoursWe actually saved the client money, by completing the tasks in one visit, instead of twoThe client did not pay for services provided, and was given every opportunity to do soWe sent the account to collectionsOnce this happens, the agency handles the accountWe later found an agency we felt may provide us with better resultsIf the client is unhappy with anything the agency or agencies did, that should be taken up with that agency

The prior response may seem generalized, because it is impossible to answer the details of this complaintFor example, there is a mention of a phone call that went unansweredWas a wrong number dialed or were there phone line troubles due to the bad weather, or ? We have no way of knowing or verifying any answer to thisPossible resolutions have already been discussed in the past and were unacceptableTherefore., the unpaid bill was sent to collection. This is also covered in the contract

Ms*** complained that checks were not being cashed by usWe notified her over the phone we were not receiving theseMs*** sends her checks electronically through her bankIt was found that she had sent them to an incorrect address and this is the reason we were not receiving them or being
able to deposit themAll checks received are deposited the same business day and their accounts are reflectedShe straightened out this error in November as seen on the attached statement Ms*** did sign up for lawn mowing services that does include string trimmingWe trimmed all of her turf grass as we were contracted to doMs*** had a request for cutting down weeds and wild growth in landscape beds/wooded areas and this is not a task covered by a lawn mowing contractWe did offer to provide an estimate on multiple occasions to do this but she was unwilling to entertain such offer and called the staff vulgar namesA few times our crew members trimmed down these areas just to avoid the conflict at no charge to try to appease Ms*** through the duration of our contract Thank You! Blake Miller Lawn & Landscape

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this because I never received the bill and NEVER got any phone calls regarding this. We can check my phone records to prove this. I have not yet received a copy of the original bill from them or the collections agency. I will pay what I owe for snow plowing, but not interest. The fact that my neighbor has the exact same problem with this company indicates that they had a breakdown in communications in their office. I know they had to let an employee go - was this where the problem originated? I paid my other bills to them on-time. Why would I let a small bill go unpaid? Send me a copy of the plowing bill and I'll pay that. My understanding is that it's in the area of ~$30.00, but I need a copy before I will do anything. This is not the way a reputable company treats customers
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This bissiness charged me to pick up bags of garbage that waste management refused to take They charged me for services not performed and then charged me a late fee for a bill that they admit was sent to the wrong address I have also contacted the state attorney general regarding the business and sales practices of this companyThey are deceptive and predatory
Regards, *** ***

We offer the attached documents as well as the following explanation to Ms. [redacted]: We did send emails pertaining to your fall cleanup service on: 10/18/16, you viewed this on 10/18/16 at 4:11 pm, email subject “2016 Fall Cleanups”  constant contact campaign title “Fall Renewal for Lawn...

Customers” Please note the header line of this email is “Fall cleanups are scheduled to begin next week!” 11/11/16, you viewed this on 11/11/16 at 6:13pm, email subject “How would you rate us” constant contact campaign title “2016 Fall Clean Up REVIEW US” Please note: in the body of this email it states “ We performed your fall cleanup service today…” 11/28/16, you viewed this on 11/28/16 at 11:26am, email subject “2016 Fall Cleanups”  constant contact campaign title “2016 Final Fall Clean Up Notice” Please note the header line of this email is “Final Fall Clean Ups Are Scheduled To Begin This Week!” A copy of these emails have been attached for your review. All of these emails were opened again on 12/19/16 at 3:53PM. We utilize Constant Contact (a service that notifies us not only of delivery receipts but also view times to ensure our email is going through.) Please review the constant contact email history also attached. Your lawn contract was received on 05/16/2016 with the fall cleanup option marked off. A copy of this is attached to this email. Services were provided on: Trip 1: 10/28/2016 Trip 2: 11/11/2016 Trip 3: 12/02/16 Pruning Trip: 11/30/16 Gutter Cleaning: Did not occur due to weather (frozen gutters). This was going to be performed once weather permitted, however you have notified us that you no longer desire this service and it has been canceled. Your invoice #[redacted] clearly states this and there was no charge associated with. All services were invoiced at the discounted contracted rate. We did not receive any notification that you did not want these services until after you received the invoice. As shown above and attached there were several notifications sent, received and viewed by you that this service was to be performed and being performed. As you will also see under the terms of the contract any service termination must be received in writing which we have never received. We as a company are unaware of any other service provider doing the same job at your home.