Blake Miller Lawn & Landscape LLC

Revdex.com spoke to Blake at business and the following was relayed: The salesperson that Yumi initially met with was Ken C. There was only one meeting where the quote was given. I did meet Yumi as I was in her yard and she came to the door one time and I introduced myself and she informed me of a concern. Currently the bill in collections is $1678.14. I am authorized to settle this and willing to settle for $1,400 which would be a removal of a majority of the interest and collection fees.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Documentation provided by the business are correct. I was mistaken
about the year of the contract. But the fact remains that the service
was never provided, other than the one that I mentioned in my original
complaint, because I cancelled the service by phone and by telling the
person who came to mow the lawn. In the fall of 2015, after I
received their invoice, I called and talked to Mr. Miller himself. Upon
my explaining the matter, he promised to look into it and get back to
me. No one called back. No one even responded to my leaving multiple
messages at the business. Several months later I again
received a call about the payment. I gave the lady the from the business
the details that I mentioned in my complaint to Revdex.com. She promised
someone will call me back after looking into the matter. I am still
waiting. I should have cancelled the contract in writing. Lesson learned!
Regards,
[redacted]

See attached copy of contract. Revdex.com is requesting consumer providing any supporting documents or pictures of what was not fulfilled per contract.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I have received no offer from Blake Miller.  The contract you sent is the copy of the contract that I base my dispute on.  Clearly, by their own contract and by their own admission, Blake Miller did not come to do the work when they wrote that they would.  ( Two months ago they indicated that this was due to weather - odd that they never mentioned this in the past two years of this dispute.  Moreover, a check of the weather history will disprove this new assertion.)  Contract indicates two visits, the reasons for which I made clear to the Blake Miller employee, Ken when he wrote up the contract, and when he took my check for half of the payment.  He knew I would not be in town from mid October until Thanksgiving.  Please review my initial complaint to Revdex.com.  As previously indicated, when I returned to my rental home at the end of November, I was greeted by a ton of leaves, particularly built up in the back of the home.  Blake Miller never called to indicate that they had a problem with fulfilling the contract terms.  In fact, I called them and asked why I still had leaves.  It was then that I was told they had only come once (albeit late based on the contract for the initial visit and they never came for the second contractual visit), and that they felt they had fulfilled the contract.  They never came out to see the mess they left me with, and for which they cashed my check. Since that time, I have been harassed by three debt collectors that they have engaged, which as indicated resulted in a temporary decline of my credit rating.  Until the debt collection agency reviewed the contract, the correspondence I sent to Blake Miller, and the facts.  I have had several contracts for work done both at the rental and now the home I own: Snowplowing, landscaping, electrical, plumbing, etc.  I always pay and am never late as any contractor I have used will attest to.  And certainly a check of my credit rating will attest to the same.  But I refuse to pay for services that Blake Miller contracted for and  clearly did not perform. The Revdex.com advised me on October 19, that Revdex.com had closed the case as "unresolved."  This was due to Blake Miller's failure to respond.  On November 11, Revdex.com sent another note indicating that I have 5 days to respond to what Blake Miller finally sent.  I do so today, November 12, 2015.  On October 19, you indicated that I should contact the Attorney General's office.  If Blake Miller does not cease it's harassment of me, I will do so and may bring legal action.  I've had it!   Again, Blake Miller wrote and signed the contract reflecting my clearly stated needs.  And then they completely failed to deliver to the terms, nor did they contact me to say that they could not do so.  I had to contact them in November, 2012  to express my concerns.  My check was cashed under false pretenses, and I am the one who has spent countless hours, trying to right a wrong with an unethical contractor.  Blake Miller has had countless opportunities to respond to my calls and letters to them, and to submissions to their several debt collection agencies. Regards,
[redacted]

Blake Miller called Revdex.com and explained that [redacted] had filled in contracts and sent them to the business on April 10, regarding lawn mowing service, fertilization , aeration and lawn rolling service, as well as landscape refreshing contracts (entails pruning, edging, weeding and muclhing). We completed...

these conditions per the contract and went over and above the terms and conditions of the contracts to appease [redacted], by sending an employee over at 6 PM to pick up bags of pruning clippings that were to be picked up by the garbage company later that week. Abruptly on May 18 2015 at 9:22 pm [redacted] wrote an email notifying us to cancel all services, no longer wishing to utilize our services. In turn we sent an invoice for services completed for $1576.94 on 6/5/15, due no later than 7/5. [redacted] sent payment of $1225.40 ck 2235 on 7/11. [redacted] was late with the remaining payment and due to the terms and conditions of the contract there is a 2% late fee due  per month. The balance is currently $423.08.

[redacted] hired us to “mow” his lawn 4 times in 2015 (See contract attached). We performed service in accordance with the contract. At no point did [redacted] cancel services or tell us not to mow.  We sent [redacted] an invoice for work completed (See invoice attached). We never received payment...

for this work until a partial payment was sent over a year after the invoice was due and his account was turned over to collections. We turned his account over to collections due to non pay. We returned his partial payment and with a instruction letter because at that point all payments were to be directed to the [redacted] collection agency (see attached letter and check copy).  Thank You!  Blake Miller Lawn & Landscape

An invoice was sent out, as well as a statement and I personally made a phone call that is logged in, prior to this matter going to collection. When this client called, I advised her this  outstanding balance resulted from unpaid snow plowing. And, that each month interest accumulates. I did...

not look up what percentage of the bill this would be, and did not say it was most of the bill. I advised this client several times, that I could not discuss her account in detail. It was discussed, that I can make corrections if there is an error, but cannot otherwise assist her if there is no error to correct. She was told that once an account goes to collections, the matter must be resolved through them, including any further invoice copies. Because I would not answer her specific questions, she considers my treatment to be rude. I will be happy to resolve and correct any errors that may exist in her account billing. Otherwise, her account is now in collections, and must be resolved through them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have agreed on payment. However, as a caution to anyone that is considering using Blake Miller for any services, please be aware of the type of business you are dealing with. If there is any issue that you have with them, document everything: pictures, dates, time, and person that you spoke with. Their customer service approach seems to be one of "if you don't have an 8x10 glossy of me doing it, I didn't do it". Oh by the way, if you have a dispute they will hold their ground and send the case to collections with a hit to your credit rating. Read your contract closely for any cancellation fees or other charges. A company like Blake Miller seems to believe that there are plenty of other customer's out there and that you don't have to treat your current ones with any respect. Don't be fooled by the flashy brochure and mailers that they send, this is not a professional company that you would want to do business with.  There are plenty of other good service providers out there that you don't have to watch over and document everything. Strong DO NOT RECOMMEND for BLAKE MILLER LAWN AND LANDSCAPING.  
Regards,
[redacted]

There was a contract for plowing services. The services contracted were provided, as contracted. Plow drivers are instructed to put forth their best efforts. Apologies for any less than perfect results. Unfortunately, no service is perfect every time. Imperfection still carries a cost that must...

be paid. Each person judges service  to be poor, or excellent, or somewhere in between, based upon many factors. Some of these factors may be beyond the driver's control, or be subject to personal opinion. The contract covers these factors as much as possible, so that the customer knows the standard they are contracting. The services provided were provided as contracted, and were billed as contracted. This office strives to always provide the best service possible, under the environmental and other conditions. When problems do occur, we do our best to resolve them. When bills go unpaid, we send them to collections. It is impossible to make everyone happy all of the time, However, this is our goal.

Please see the attached pictures. There is no damage to the mailbox, nor has there ever been. If our mower hit it the post would have significant markings and would be knocked over, which as you can see from the pictures is not the case. The only noticeable scratch is at the bottom from...

years of trimmer line scratches from normal use of trimming grass around the base. The "split" is a wood grain that has paint going through it and was there when installed, not an impact crack. All communication of displeasure has been on the basis of setting up the service for a Thursday or Friday service which was told to the [redacted]'s from the beginning of their contract would not be possible with our schedule. There was only mention of alleged mailbox or lawn damage after the invoice was sent and viewed by the [redacted]'s. Upon review of their property there was absolutely no damage. We did service their property pursuant to our agreement and have charged fair pricing and fees in conjunction in doing so. We simply we request we be paid pursuant to our agreement. As shown there is no evidence of any property damage and we are currently requesting their balance of $214.12 no later than 7/4/16. CC: (3) Pictures of mailbox, (1) copy of lawn service agreement signed, (1) copy of email cancellation. Thank You!  Blake Miller Lawn & Landscape

We did plow Ms. [redacted]'s driveway several times on February 16th. We started our routes at 3:30 AM and continued through February 17th until approximately 5 AM. The storm that covered our area that day was untypical and was the heaviest storm in over 20 years dropping over 18 inches of accumulation...

in under 24 hours. Unfortunately when this happens it slows our process. The town and state plows had difficulty in keeping up and they were still clearing out the storm well into the early hours of February 17th as well. Our email did not say we could not service all of our customers in any way, but did apologize for delays due to the weather and any inconvenience. In such an effort to service our clients we used every available employee to clear out our customers driveways as opposed to answering phones and delaying our service. As Ms. [redacted]'s statement says we did send out emails which she did receive.

I have reviewed the response made by the business in reference to complaint ID [redacted],
and have determined that this does not resolve my complaint.  For your
reference, details of the offer I reviewed appear below. I don't accept your offer to refund me $21.60.  From the start, all it was looking for was a personal apology or explanation for why the service was so terrible on the one snow event this entire season and I still haven't received that. If you read the email you sent out, it says "the snow is not as bad as expected" and then there was zero communication until the following day. That's embarrassing and a poor excuse for you claiming that you were in constant communication with me during the storm. You are really going to stand behind that email versus offer an apology? I hired another snow plow because you didn't return my 5 phone calls, ever. Literally you never bothered returning my call, why? It's strange that your plows couldn't get around but I had not trouble flagging down another company plowing my neighborhood during the snow. Please keep your refund, terminate my contract, and learn that the customer should come first. I will find another contractor who answers the phone or values me enough to return my calls.  Regards, [redacted]

In reviewing Ms. [redacted]'s continued information she has provided 2 of the emails we did send out that she did receive. Previously it was stated she had no communication. We are glad to see she was receiving our updates. Our offer still stands to give her credit for 2 plow trips for that day we provided in efforts to resolve her complaint. As we have previously stated we have made multiple trips before this storm providing service throughout the plowing season and still to date fulfilling our contract. Please let us know if Ms. [redacted] would like this credit to resolve this complaint.

I have spoken with this client. Services were performed per out contract. This client is requesting that half of the snow plowing fees be waived, due to statements that the driveway was only half plowed. So, he should have to pay only half. The driveway was plowed each and every time that snow...

conditions met the terms of the contract. The driveway was plowed each time, then more snow fell, creating the conditions in the driveway.  The driveway was plowed as completely as weather conditions and other factors allowed. We feel the request to waive half of fees is unreasonable., and have refuse to agree to this request. The client will not discuss alternative solutions.

Revdex.com received the following message from Blake at business:We just stopped by the customer's residence and had a 20 minute conversation. They accepted to have us overseed the back yard. We will be there tomorrow to replace some seed that birds ate and was washed away.

Revdex.com spoke to Blake at business and the following was relayed: If the customer is willing to pay for the 2 lawn cuts and $125 early termination fee plus applicable tax by the following Friday, July 8th, then I will remove the additional late fees.

Everything Mr. Miller states is untrue! I never saw him, I spoke to him once after job was so called completed regarding the fact they did not do anything to the left side of my house. He said he would send someone over to do that all they was mulch <1/4" and the was all. The bushes I asked Ken C., who signed the contract and was the man who I walked around my house and told him exactly what I want done and he wrote in on the contract which I sign and sent in a check for $1110.92, which was 1/2 payment up front for fall leaf cleanup and spring freshening up is what Ken C. called it after we walked around my house. Who is Ken C. I don't even know if that was Blake Miller I spoke to on the phone? And I surely would not tell them not to do it if it was stated on the contract that is what I wanted done. I had an operation and I could not do the work myself the year 9/2012-5/2013. I was home in bed when I heard and saw (I was looking out my windows to see them. they were here for only about 2 hours or less. His two man crew come to blow all the leaves to the curb. That was in November after the town picks up leaves so half the leave blew back in my yard and the snow then covered them. In the interim the boys stepped all over my flower beds. However I thought they might come back up next year. And he state he mowed my lawn? I had lawn services once a week who did that! Spring came and it was even worst! They half trimmed a bush in front of my house. They could only reach so high, so that is what they cut. I am sent copies to [redacted] after I write this rebuttal. Maybe tomorrow it is getting late and I have to go to the library. I am 62 and this happened 4 years ago. He has sent me to three different collection agencies and I them all a letter stating I was disputing his claim for payment for work that was  never done. And they never called back. He had the third agency put a bad mark on my credit report. So I sent them all the same photos and billings etc. and that I sent to the credit bureau. I will sent a copy of those to [redacted] tomorrow if he send me his direct fax as he stated he would yesterday on our phone call. There are website [redacted] that has testimonies of what he is exactly doing to me! and [redacted] online has changed the screen however. Other people have sued him and won! I would like to know who is Ken C.? If it was in deed Mr. Miller, that would be falsifying contract and it is null and void. Mr. Miller is a seedy character. I am appalled by all the untrue statement Mr. Miller has made in response! He never told me any of what he said. I walked around the house with Ken C. and he said he could be everything he wrote down on the contract as we walked around the house. I took that contract and looked over it for a couple of days before I sign it and sent back with my check. I said I put down chemicals to get rid of the weed, I never asked him to do that. Mulching, I have no idea how much it took to do my yard. As a say one more time, I walk Ken C. around and summed up all the thing to do and how much. So they knew what needed to be done. He never spoke to me especially about the vines and ground cover! Ken C. said they could be it. THat's why he put it in the contract! I am an intelligent woman and I understand perfectly what I told Ken C. I use to do it myself and I never was unwilling to talk about anything. That's the whole conversation Ken C. and I had was about the area behind the fence. It needed to be done, like I do every year because it is a right of way! Ken understood that. I did speak to my attorney [redacted], and he said that I have all the photos and billing he sent me in the winter and he has not even started spring refresh as he calls it. I already paid him 1/2 up front. I do not like sue ing anyone. However, Mr. Miller will not take what I gave him, which already was a gross overpayment. Mr Miller hired [redacted] in [redacted] and I sent them all the same information I have. However they were hired by Mr. Miller and just dropped the ball for him and put the mark on the credit history. I have great credit history so it went down to till great for lenders. However, this is an unjust reason for it to make a mark on my perfect credit! Therefore, if Mr. Miller continues to pursue and harass me about this. I will take him to small claims court and get back what I did pay him. Thank you for considering my rebuttal.

See attached documents.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
this response reads like nothing more than a canned response to any random complaint.  there was no effort at all to address any specific complaint, such as why I was never replied to when the problems started.  all of this may have been avoided if the business had replied to me as quickly as he did to the Revdex.com.  there is no mention of a resolution to turning the cancellation charge (something my father was never told about) over to not one but two different collection agencies.  Overall I consider this nothing more than an attempt to improve his F rating with the Revdex.com.
Regards,
[redacted]