Blanchards Sew & Vac

Date: Tue, Feb 27, at 5:PMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>***, here is our response:***, I'm sorry that you did not have a favorable experience using our Group Order FormOur payment platform is set up to accept payments when you are not local so that our customers can support each other even when they aren't in the same cityIt is part of the process to send a refund check after an order has been deliveredIn this case, the order was printed and delivered, but was not going to make the event in timeSo, there was a different process that we had to follow once the order was produced due to standard billing processesOriginally, the organizer had set up the sign up so that any refund would be sent to them and not each personAfter speaking with the organizer we were able to refund you individually on 2/I'm sorry that process did not meet your needs and please know that your feedback will be shared with our development team so that we can learn from this and hopefully make a product you want to use at some point in the future.? -Cori W.?

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: I was not satisfied with what they were telling meI told them since I ordered the product I would pay for it but he did feel like refunding would help, it did but it did not solve the issue their website hasI suggested they put up more warnings on their website regarding how you can use their featuresIEif you click on a logo a warning pops up saying you must customize it in order to use it and more verbiage on their site that says that they offer some of the designs but you cannot use them stand alonei dont think updating their site is something that cannot be doneattached are the email trails between us Regards, Patricia M***

We contacted the customer, [redacted] and came to an agreeable resolution We are refunding her in full for her mis-printed order and have assured her that we will do our best to make sure the issues she had the first time around don't happen again

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

From: Elder Color Guard Date: Thu, Oct 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com complaint # [redacted] I resolved this complaint with the company back in September but there is no where on the Revdex.com site for me to close it out.Thanks,

We spoke with the customer today about the orders and we are refunding him the cost of the one shirt that arrived defective in the second orderHe is also sending back the first batch he has that has the incorrect color reds and one from the second batch (with the red he is happy with) so we can do a full replacement on the items he sends backHis next event is in October so a return with a one week turn around works for himCustomer was happy with the resolution

We spoke with the customer on 9/and resolved the issue with her. We are not able to print her original designs for copyright purposes, but were able to come to a conclusion and gave her both of her orders for free. We offered to help her create designs ahead of time in the future to
avoid the issue from occurring again. Customer was happy with resolution

From: Elder Color Guard Date: Thu, Oct 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com complaint #***I
resolved this complaint with the company back in September but there is no where on the Revdex.com site for me to close it out.Thanks,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was not satisfied with what they were telling meI told them since I ordered the product I would pay for it but he did feel like refunding would help, it did but it did not solve the issue their website hasI suggested they put up more warnings on their website regarding how you can use their featuresIEif you click on a logo a warning pops up saying you must customize it in order to use it and more verbiage on their site that says that they offer some of the designs but you cannot use them stand alonei dont think updating their site is something that cannot be doneattached are the email trails between us
Regards,
Patricia M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Tue, Feb 27, at 5:PMSubject: Re: *** *** Complaint (***)To: *** *** ***, here is our response:***, I'm sorry that you did not have a favorable experience using our Group Order FormOur payment platform is set up to accept payments when you are
not local so that our customers can support each other even when they aren't in the same cityIt is part of the process to send a refund check after an order has been deliveredIn this case, the order was printed and delivered, but was not going to make the event in timeSo, there was a different process that we had to follow once the order was produced due to standard billing processesOriginally, the organizer had set up the sign up so that any refund would be sent to them and not each personAfter speaking with the organizer we were able to refund you individually on 2/I'm sorry that process did not meet your needs and please know that your feedback will be shared with our development team so that we can learn from this and hopefully make a product you want to use at some point in the future. -Cori W.

We contacted the customer, *** *** *** and came to an agreeable resolution. We are refunding her in full for her mis-printed order and have assured her that we will do our best to make sure the issues she had the first time around don't happen again

We spoke with the customer today about the orders and we are refunding him the cost of the one shirt that arrived defective in the second orderHe is also sending back the first batch he has that has the incorrect color reds and one from the second batch (with the red he is happy with) so we can do
a full replacement on the items he sends backHis next event is in October so a return with a one week turn around works for himCustomer was happy with the resolution

We spoke with the customer on 9/and resolved the issue with her. We are not able to print her original designs for copyright purposes, but were able to come to a conclusion and gave her both of her orders for free. We offered to help her create designs ahead of time in the future to
avoid the issue from occurring again. Customer was happy with resolution

We contacted the customer, *** *** *** and came to an agreeable resolution. We are refunding her in full for her mis-printed order and have assured her that we will do our best to make sure the issues she had the first time around don't happen again

From: Elder Color Guard Date: Thu, Oct 19, at 11:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com complaint #***I
resolved this complaint with the company back in September but there is no where on the Revdex.com site for me to close it out.Thanks,

We spoke with the customer today about the orders and we are refunding him the cost of the one shirt that arrived defective in the second orderHe is also sending back the first batch he has that has the incorrect color reds and one from the second batch (with the red he is happy with) so we can do
a full replacement on the items he sends backHis next event is in October so a return with a one week turn around works for himCustomer was happy with the resolution

From: Dawn J*** Date: Thu, Jul 30, at 5:PMSubject: Re: *** *** Complaint (***)To: *** *** Hi ***,I just received a message about this through our Revdex.com account We did in fact resolve this complaint on June 9th with the customer
We printed their design and the lower price they mentioned and they have since received their order from us We resolved it but forgot ot reply to this email The complaint number is ***Please let me know if you all need any other follow-up.Thanks,Dawn J***

Date: Tue, Feb 27, at 2:PMSubject: Re: *** *** Complaint (***)To: *** *** ***- here is our response:***, I'm sorry to hear that we weren't able to make this ordering process perfect for you and that ultimately you were unable to get *** gear
for your groupWe do not have an *** license so we have to follow copyright laws so that we don't print any orders that may aid in producing non-licensed merchandise for illegal resaleYou reached out to us and expected to get a more finalized design and we didn't provide a complete enough serviceWe will absolutely take your feedback and put it into good use by bettering our training and team member feedback so that we are better able to meet our customers needsI understand why you would choose not to work with us again, but I put information under your account that gives you 15% off of your next order and will guarantee that we use extra resources to ensure the content of your orderIf interested, we can have that conversation before you set up a Group Order Form so that you aren't getting orders before the design is confirmed. Thank you for the feedback and I'm so sorry we weren't able to meet your needs.-Cori WTeam Manager

Date: Tue, Feb 27, at 5:PMSubject: Re: *** *** Complaint (***)To: *** *** ***, here is our response:***, I'm sorry that you did not have a favorable experience using our Group Order FormOur payment platform is set up to accept payments when you are
not local so that our customers can support each other even when they aren't in the same cityIt is part of the process to send a refund check after an order has been deliveredIn this case, the order was printed and delivered, but was not going to make the event in timeSo, there was a different process that we had to follow once the order was produced due to standard billing processesOriginally, the organizer had set up the sign up so that any refund would be sent to them and not each personAfter speaking with the organizer we were able to refund you individually on 2/I'm sorry that process did not meet your needs and please know that your feedback will be shared with our development team so that we can learn from this and hopefully make a product you want to use at some point in the future. -Cori W