Blanchards Sew & Vac

From: Dawn J*** Date: Tue, Jul 14, at 1:PMSubject: Re: *** *** Complaint (***)To: *** *** Hi ***,In regards to this complaint, we have since sent the customer their vectorized artwork It looks like we sent it to him via email on Friday,
7/ Please let me know if you need any additional information for this complaint to be resolved

Date: Tue, Feb 27, at 2:PMSubject: Re: *** *** Complaint (***)To: *** *** ***- here is our response:***, I'm sorry to hear that we weren't able to make this ordering process perfect for you and that ultimately you were unable to get *** gear
for your groupWe do not have an *** license so we have to follow copyright laws so that we don't print any orders that may aid in producing non-licensed merchandise for illegal resaleYou reached out to us and expected to get a more finalized design and we didn't provide a complete enough serviceWe will absolutely take your feedback and put it into good use by bettering our training and team member feedback so that we are better able to meet our customers needsI understand why you would choose not to work with us again, but I put information under your account that gives you 15% off of your next order and will guarantee that we use extra resources to ensure the content of your orderIf interested, we can have that conversation before you set up a Group Order Form so that you aren't getting orders before the design is confirmed. Thank you for the feedback and I'm so sorry we weren't able to meet your needs.-Cori WTeam Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was not satisfied with what they were telling meI told them since I ordered the product I would pay for it but he did feel like refunding would help, it did but it did not solve the issue their website hasI suggested they put up more warnings on their website regarding how you can use their featuresIEif you click on a logo a warning pops up saying you must customize it in order to use it and more verbiage on their site that says that they offer some of the designs but you cannot use them stand alonei dont think updating their site is something that cannot be doneattached are the email trails between us
Regards,
Patricia M***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have reached out to discuss refund options with the customerWe are able to refund once the order ships, which is in April as the customer referencedOnce able to speak with customer, we can confirm other options based on their preference