Blatz Mechanical, LLC

Blatz Mechanical came to my home to fix our AC through AHS on 6/08/My husband witnessed the service rep breaking the disconnect with his wrenchWhen he left he apologized to us bothHe said that he would write up a ticket saying that he broke it and to have it fixedNow Blatz Mechanical is saying that we owe them $to fix the disconnectThe service rep [redacted] is denying that he broke itHe is saying that it was not on the unit when he arrived and usually that part is removed when someone wants to steal the unitOur unit is years oldThe disconnect is still on our AC unit and its still brokenDo not trust this company

Excellent service! The guys were very professionalMy furnace replacement turned in to more of a job than expected, but they stayed late to finish with no extra charges [redacted] took the time during the install to explain proper venting as this was a safety concern of mineVery positive experience

Technician came to my house on August 19th and told my home warranty companie (AHS) that my grass was too high causing my compressor to over work and stop working .there for also causing my cconditioner to stop workingThis this cause my home warranty company ( AHS)to deny my claim, However I disputed that diagnosis and asked my home warranty company (AHS) to send out another technician for a second opinionThe second company to come out to my home was called Budget Heating ,Cooling and Plumbing of st peters mo phone number [redacted] when this technician whose name was Ronnie out he informed me my fan in my air conditioner was bent and my compressor was not out of service it was working and the compassitor was not working also the wires on the compassitor had been switched the blower wires were connected to the fan area and the fans wire was connected to the Blower area also he informed me that something was bent also other than the fan on my air conditioner that co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Attached picture shows grass surrounding the condenser does NOT have the manufacturer's specified requirement of a minimum of 18" clearance around the coil for proper airflowThe attached picture also shows the condenser fan motor running at time of picture."In response to [redacted] [redacted] complaintMs [redacted] has a contract with a home warranty companyOur company was sent a dispatch from the home warranty company on 8/15/which we accepted and set for service on 8/16/Once this dispatch is accepted, our company then becomes a third party contractor and are required to submit our findings and recommendations to the home warranty companyThe home warranty company then makes their decision on coverages based on the contract which the policy holder has signed with themOnce the call was completed, we called the home warranty company with our diagnosisThe home warranty company apparently sent out another company for a second opinionWe have no access to the second opinion diagnosis.Our company did not collect any money directly from Ms [redacted] Unfortunately, this appears to be another case of the homeowner not being happy with the home warranty company's processing of this claimWe would hope that the Revdex.com would take all of this into account

First of all, let me begin by stating that I rarely waste my time by writing poor reviewsI usually push off bad service as to someone having a "bad day" or possibly not understanding the impact they had on their clientHowever, this is not that scenario, I gave this company TWO chances to make their mistake right and they CHOSE not to and in doing left a six year old boy WITHOUT HEAT ALL WEEKEND! An engineer from Blatz was sent to my home via my Home WarrantyHe was on-time, polite, and seemed to be educated in his craftI showed him where our HVAC unit was located, told him about our issues (not having heat ALL SEASON) and offered him something to drinkAt that I let him be, because I know I do not care to have someone looking over my shoulder as I workFor the next two hours I heard a lot of banging, smelled some awkward things, and heard him, make some callsAfter two hours he came up apologetically and announced it could not be fixed but it was no fault of the HVAC (which by the way had been fixed seven times in a year and he was aware of) oh no I needed to call a chimney sweep! I asked him a few follow up questions, including if he took in to account whether or not the HVAC had been worked on SEVEN times in the past year AND that I use my FIREPLACE EVERYDAYHowever, he assured me that he was the professional that the two are different and he was 100% sure that if I acquired a chimney sweep everything would be fixed and my heat would be onSo I set upon the task of finding a chimney sweep in December! As I called every company in the city, because they are all booked, I tell them about the problem we are having, hoping someone with take pity on me...I told them that I have a six year old and my HVAC company said there was no other way to get my heat on and without them it would be VERY cold in my houseIn all of my calls these companies listened to my problem and assured me I DID NOT NEED A CHIMNEY SWEEPSo I called Blatz back, explain what I learned, after an hour of back and forth with the receptionist the Manager finally got on the phoneHe stated again " I spoke with my technician and I saw the photos and his report for myself and I know FOR A FACT that this is a problem, actually I am 100% certain"As any concerned parent looking at degree weather looming, I was willing to spend anything to get my heat onI found a company willing to come outFor $I had a chimney sweep come to my house to tell me that there was ABSOLUTELY NOTHING WRONG with my chimneyI called Blatz mechanical to inform them of the outcome of the report and give them a chance to fix their mistakeI also called my HSA and asked if they would send the same company, to give them a second chance (I know if I made such a mistake and put a family in danger I would want to right that wrong)Blatz REFUSED to work on my furnaceIn addition, when I called to speak with the Manager he refused to speak with me and has yet to call me back, even when I called him to give he the results of the second HVAC opinionwhich defiantly did not call for a chimney sweep! I am not upset that they made a mistake, I am appalled that when questioned they refused to see they could be wrong and I am appalled that they would be more concerned with their own pride than the SAFETY OF A SIX YEAR OLD BOY! Moreover, who has a company that encases customer service yet refuses to speak to their customers? I have never been treated with such a lack of respect, nor a complete disregard for my or my family's safetyI would not recommend this company to anyone who would like an honest and trustworthy company to come into their home

I had a very positive experience with Blatz and would recommend them(Maybe ask for [redacted] ***) I selected Blatz through the Home "Warranty" service contractThey promptly made a first appointment and noted my own troubleshooting effortsA prior diagnosis from another AC company placed fault on the fan motorBlatz suggests it could be the control panel because the motor would still run with a hard resetWhile the control panel was being shipped from overseas, the hard reset no longer started the fan motorSo I called Blatz againThey sent another technician that day and got the fan motor on orderWhen both parts had arrived, they promptly scheduled the repairTechnician Greg, who came on the first and the final service calls, was competent, extremely polite, deferential and thoughtful of our family's home, especially with young, often-sleeping childrenHe texted and called me several times during the dispatch to coordinate schedules and troubleshootingHe stayed on site ~min after the repair to make sure nothing faultedThe total cost to me was $50, per the service contractNo coolant was needed, so there was no upcharge related to thatAlso, whenever I get a service window, I ask the technician on dispatch to call or text me when they are on the way, rather than waiting around home all daySometimes the previous call goes over and they are geographically an hour awayIt also helps to remember that dispatch coordinates schedules but doesn't know everything in the warehouse without physically walking there

This customer has a contract with a home warranty companyThe home warranty company issued the service call to Blatz Mechanical, LLCAt that point, Blatz Mechanical, LLC is considered to be a third party contractorOur company installed a furnace for this property on 1/3/Some of the charges involved with the installation were not covered according the home warranty company and their contract with the policy holderThe home warranty company then called the policy holder to inform them of the non-covered chargesAt that point, the first call that we received from this policy holder was to inquire about getting the non-covered costs discounted if we didn't charge them for disposal of the old unit, we agreed to remove that charge (however, we still removed and disposed of the old unit at no charge) and the policy holder agreed for our company to proceed with the install for the remaining balance of non-covered items.During the install, our technicians installed a filter rack for ease of changing the filter(previously did not have a filter rack)This would have been considered a non-covered charge by the home warranty company as well but our installers thought it was something that was neededAlso, the homeowner insisted that we replace a swivel tee for their water heater/furnace flue (this item is also not covered)The installer called into the office questioning whether we had included that in our non-covered charges, I told him that we did not but that if it would make the customer happy then he should go get a swivel tee and install it and he did (no additional charge).As soon as the install was finished and my technicians had left, we received a call from the policy holder stating that the ductwork was leaking carbon monoxide into her houseWe assured her that it wasn't but agreed to send a technician anywaysWhen our technician arrived at the home, the policy holder was pointing out that the supply plenum had silicon caulk in the corners and demanded that the entire plenum be rebuiltWe have informed the policy holder numerous times that their is nothing functionally improper or unsafe with the metalworkThe homeowner then called us again and demanded that we rebuild the plenum because it was leaking carbon monoxide into her house( NOTE: THE PLENUM IS SUPPLY AIRCARBON MONOXIDE DOES NOT EXIT THE FURNACE THROUGH THE PLENUM UNLESS THE HEAT EXCHANGER IS CRACKEDTHE FLUE IS WHERE THE CARBON MONOXIDE IS VENTED! ) At that point, I asked her to call [redacted] to have the system checkedThe next day, the homeowner called back and said Laclede wouldn't come out because her carbon monoxide detectors aren't showing any COAfter that, we called the warranty company and asked that another company be dispatched to the property to verify the furnace was installed properlyAgain, we received another call from the homeowner saying that she refused the 2nd opinion offered by the home warranty company.We have gone above and beyond at this point to please this customerNOTE: The general manager ( [redacted] ) has spoken with the homeowner on three separate occasions since the install and made repeated attempts to resolve this complaint

Good Morning,I apologize that your call was not returned in a timely manner.But also after this was dispatched to a different we are instructed that [redacted] will call the customer.Again I apologize that calls did not get returned.

Blatz Mechanical was dispatched to my home by my home warranty company to diagnose a furnace ignition problem (system was displaying a common ignition lockout fault code)They promptly called to schedule the appointment and arranged to come out the next afternoon (Wednesday)The technician arrived a bit earlier than projected and was professional and courteous during his visitHe spent some time evaluating the potential problem, then advised that a switch was bad and he would have to order a partHe stated that once it came in it would only take him a couple of minutes to replace it and we would be good to goMy wife signed the diagnosis which stated that he had taken the information from the furnace to order the part
The issue grew much worse over the next few days after they completed the diagnosis and I tried to follow up with them on the following Monday to find out the part's status, but no answerSo, I left a voicemailI heard nothing back on Tuesday, so I called them again on Tuesday afternoon at both numbers I had for themStill no answer, so I left voicemails on both numbers asking for an update on the part's statusI then sent an e-mail to the contact e-mail address on their website, which was returned as undeliverableSo, I contacted my home warranty company to see if they might be able to give me a status, get an update, or dispatch someone else to fix my heaterThey called and e-mailed Blatz asking them for an update and told me to call back on Wednesday afternoon, if I didn't hear from themI didn't hear from them, so I called the warranty company back on Wednesday evening and they "escalated" the question to their company's regional managerI got a callback from the warranty company the following afternoon advising that Blatz Mechanical had put into the response system that the switch was burned out because the system was dirty and had not been properly servicedTherefore, the warranty company advised that they would not cover the repair costs
Here's where it gets fun...that might ordinarily work for most people, but I actually keep my receipts for preventative services on my HVAC systemJust so happens that it has been regularly serviced by a Revdex.com A+ rated HVAC professional, including the most recent pre-season cleaning and maintenance about days prior to this particular problem surfacingSo, the day the tech was there, he was going to order a part and didn't have anything to say about a dirty system being the cause of the failureA week later, they collect the warranty company's payment, won't return my calls, and claim the part failed because the system was dirtyHmmmGiven similar experiences of so many others, it sounded very fishy to me
Thankfully, the warranty company agreed to send someone else out to look at it and according to company #2, if that particular part had failed, then the fan blower would be running constantlyThankfully, company #found and fixed the actual problem and we now have fully functional heat
So, because of Blatz, we spent over a week in sub-freezing temps without a properly functioning furnace, awaiting a part to replace one that wasn't actually broken that they apparently never ordered nor intended to order, without so much as a call-back to let us know

I had a very positive experience with Blatz and would recommend them(Maybe ask for *** *** *** *** ***)
I selected Blatz through the Home "Warranty" service contractThey promptly made a first appointment and noted my own troubleshooting effortsA prior diagnosis from another AC company placed fault on the fan motorBlatz suggests it could be the control panel because the motor would still run with a hard resetWhile the control panel was being shipped from overseas, the hard reset no longer started the fan motorSo I called Blatz againThey sent another technician that day and got the fan motor on orderWhen both parts had arrived, they promptly scheduled the repairTechnician Greg, who came on the first and the final service calls, was competent, extremely polite, deferential and thoughtful of our family's home, especially with young, often-sleeping childrenHe texted and called me several times during the dispatch to coordinate schedules and troubleshootingHe stayed on site ~min after the repair to make sure nothing faultedThe total cost to me was $50, per the service contractNo coolant was needed, so there was no upcharge related to thatAlso, whenever I get a service window, I ask the technician on dispatch to call or text me when they are on the way, rather than waiting around home all daySometimes the previous call goes over and they are geographically an hour awayIt also helps to remember that dispatch coordinates schedules but doesn't know everything in the warehouse without physically walking there

Great Company! Great Service! Great Techs! Great Leadership! Rescued me from a very bad HVAC Contracting experience with USA Serving and salvaged the situation Did it within hours....I had struggled with a bad contractor for months Blatz came in and analyzed the situation and what they needed....they were back the next AM and by noon the AC that we had not had for months was up and running well I am very grateful for their assistance

Good Morning,On 12/18/a technician serviced the furnace and did not find any mechanical failure.On 12/28/Cycled the the system several times and was not able to get the furnace to do what was explained to him.On 01/10/we spoke on the phone to the customer and did schedule an
appointment for 11/11/2018.On 1/11/*** *** *** called and informed us they transferred the job to a different company and they would contact the customer.We did speak to the customer several times and explained they ave to go through *** *** *** to dispatch the job again

I purchased HVAC system from this company October 2017and was scheduled for delivery and installation on October 30thI received a conformation that morning for technicians to arrive at 8:00amThey were a no show.  I called them to get an explanation and they said they did not have all the partsI kept receiving excuse after excuse,until I finally just asked for a refund I have made several attempts to reach them to discuss this and the phone number is not working, nor can I leave a message

Blatz installed the ductwork on my furnaceThe work was messy with caulking and improper installation ot the ductworkI've contacted them on numerous occasion to have it correctedThis has been ongoing and now weeks later still has not been resolved*** *** will not talk wthe me to get this resolvedThe secretary always tell me he's on the line with another customer

This company was sent out by my home warranty to fix my furnaceThey at first told me that I only needed a part that they needed to orderon last Friday...then they came out on 1-2-and stated that the part was not the problem ...and that the furnace would need need to be replacedso I contacted the the Home Warranty people and they stated that they did not have any information from themconcerning the furnace repairs or replacement And that Blatz had hours to contact themI called Blatz this morning 1-4-it has been hours and got no return call ..No information on the status of the furnace situation Its single digit weather here Im just trying to see if they will be fixing my furnace or not

This company came to look at our gas furnance due to it smelling like gas and and an explosion sound happening when it kicked onThey came out and the tech cleaned the furance this was at the end of nov beginning of decIt started happening again, so we called them out at the end of dec and they tech just stared at our furnance and turned it off and on and said I don't knowHe didn't even try to fix itSo now its jan and they scheduled an appt to come back a 3rd time from 8-Its now on jan and they never showedI tired calling the office over times and no answer I also left messagesThey never showed and never returned my callsWe got a different company out to look tech found problem on mins cracked heat exchangeSo blatz let us live in an unsafe living condition for over a monthThey should be put out of business

years ago Blatz Mechanical installed a new AC unit at my house It wasn't more than a few days later that the unit was operating incorrectly Blatz dispatched a tech that said the system was low on refrigerant and re-charged it Seemed a bit odd since they just installed the system but they didn't charge me so whatever Fast forward to early this Summer and the unit was cooling very poorly and ultimately it got to the point the lines were freezing up again After some wrangling I finally got a hold of someone at Blatz and they dispatched a tech Once again they diagnosed it as low in refrigerant and recharged the system Again a bit odd since AC units are closed systems and shouldn't lose refrigerant unless there is a leak The tech did some quick soapy spray leak checking but didn't find anything They didn't charge me for the refrigerant but charged $for the visit Not thrilled since it shouldn't have been experiencing issues but whatever It wasn't a couple days late

SLOPPY UNPROFESHIONAL WORK

Installation of a new furnace did not pass gas inspection / pressure test by Spire when gas was turned on at a property I purchasedThey detected a leak due to poor soldering on new pipingI called times on separate days in degree whether (I figured this would be a busy time for them, but was told the managers that could help were on vacation for the Holidays)The admin that answered also couldn't provide warranty information because I didn't receive that info at closingThat seems like a standard requestNow to figure out if go after them or the Seller for pipe work my contractor had to doSeems like a pressure test would be part of standard operating procedures for a reputable company upon close out of a project