Blenheim Development Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with the statement provided by Blenheim. The cement company, and Solid Walls, the subcontractor of Blenheim Homes know that there is a latent problem with the cement poured in the Blenheim community. As the records show the cement company and Solid Walls acknowledged the problem and replaced the driveways of my neighbors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I initiated this topic many times with the builder.
On 08/28/2013, on the day of closing / purchasing the home
on 1st month walk thru with Mr [redacted]
On 1st year walk thru with Mr [redacted]
On all 3 occasions, the builder REFUSED to log this defect in the sheet , saying that it is not their responsibility to fix this.  As I dont know who to proceed I called New Castle county and registered a complaint about this.  New Castle county came to my home and said that I need to contact Del Dot for this.
Later on 10/28/2015, I attended the Blenheim meeting and came to know that this is Blenheim's responsibility as the Socrates Street was not turned over to Del Dot yet.  Blenheim agreed to fix this on 11/05/2015 and its been more than 60 days.  I have sent them many follow up emails and they have not fixed it.  Blenheim builders are not acting professionally in this case as they initially lied that its not their responsibility during 2013 and 2014 and REFUSED to log in this as a defect and thats why they dont have any records stating this.  I regret that I did business with the cheaters.  I have some  communications proving my statements and willing to publish to the media.
Thanks,
[redacted]
Regards,

Blenheim business/builders are horrible. They are strong believers of the 1 year warranty and not willing to help when your home begins to fall apart 1 year and a day. They will keep referring you to irresponsible contractors and businesses they say are responsible. They invest in cheap work to make bigger profits knowing it will not be their problem a year later.

Per our conversation this morning you requested that I send you an update regarding the above consumer.  We have sent an e mail to the homeowner to try and schedule an appointment to have the items from her list taken care of all to no avail.  At this time we are still waiting on the homeowner.
Respectfully,
[redacted]

Revdex.com
 
In reference to [redacted],  her original complaint was in January of 2014.  She stated that she was unhappy with the quality of the floor installation, and there were  gaps in the hardwood floor. We had our flooring company out to...

her home to inspect the floor and it was determined that the humidity was very low in the house and she should install a humidifier.
 
[redacted] again contacted our office weeks later about having to purchase a humidifier,  but she stated she would make the purchase to see if it would help.
 
In April, Mrs.  [redacted] contacted our VP of Construction and he scheduled a visit to her home to inspect the floor.  She was informed that the humidifier she purchased was too small to cover the area of hardwood flooring in her home.   She agreed to wait until she had her air conditioner on and with adding humidity to her home to see if the gapping improved.
 
In May our flooring contractor scheduled to have an independent hardwood floor inspector to look at the hardwood.   The inspector found areas of gapping on the floor (3).  All of these gaps were less than 1/16” wide.  These gaps were caused by a lack of humidity in the home, the usage of an electric space heater and the use of a steam mop on the hardwood floors.  The sub flooring was not wet when the hardwood was installed as she states in her letter.
 
In July our VP of construction visited her home again and advised her the gaps in the floor were not caused by the installer.  [redacted] stated she had her own expert look at the floor and his findings were different.  It was explained to her the difference between  a certified inspector and an installer.  We had asked to see a copy of her installer’s report and we would then put the inspector in touch with them.  We did not receive any report from her. 
 
We feel we have done everything we could do to help her with her flooring issues.   Our homeowners have a 1 year warranty with the builder and a 2 year warranty on their systems, HVAC, Electric, Plumbing,. 
 
If you have any questions please don’t hesitate to contact me.
 
Thank you
 
[redacted]

We have received your letter in reference to the above homeowner.  The issues that she has had with water in her basement have been resolved. The electrical panel is fine and was not affected in any way from the leak. The fireplace that she claimed is off center is not off center and we have...

discussed this with her and she does understand.

Mrs. [redacted] notified our office that she had shingles that had blown off of her roof. We did send our roofer out and repairs were made to the roof.  With the different color shingles on her home, she was informed by the manufacturer that the color of the shingles on her home were no longer...

available for her roof.  She also contacted our office and stated that the shingles were not applied to the roof correctly due to high nailing and sent pictures in. Our Vice President of Construction discussed this with our roofer and had him inspect the roof and he saw no issue with high nailing on the roof.  I was informed by our VP of Construction that the roofer has discussed this with the homeowner.Mrs. [redacted] had a one yea r warranty with the builder and a 10 year warranty with 2-10 Home Buyer Warranty Company. Her one year warranty would have had expired 1/29/14. In March of 2014 she contacted our office stating she had some shingles blow off due to high winds. We explained since it is past her year warranty,as a courtesy we would send the roofer out to take care of this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There were four issues to be addressed in my letter:
1. Water Heater - where is the response to my question about wasting my time for a year. The valve was to be installed at the time of construction. Yes, they installed a pressure reducing valve a year later because the Water Department and Bethel Township Building Inspector made them.
2. Hall Bathroom - No one ever advised me that they needed to remove my bedroom wall to check for the leak. Please check your facts.  The choice for the destructive repair was all Blenheim.  Are you suggesting that you completed the hall bathroom by sending an unqualified repairman who chipped the tile floor and caulked drain holes during his visit?  If I had been offered that type of service, I would not have accepted it.  The agreement was to complete the hall bathroom by the end of March.  where is the response to the validation and extension of the warranty since the hall bathroom is still not operational after 10 months?
3. Granite - where is the response about the fraud related to the granite?
4. Garage Door - where is the response to the garage door repair which has never been rescheduled?  why was this not completed in March as agreed with Blenheim President, VP and Customer Service Coordinator?
I would appreciate if Blenheim would focus on the issues listed.  They continue to imply that they are waiting for me.  Please explain why I have problems throughout the whole house even when I have had 20-30 repair appointments.  The continuous assertion that they will resolve issues has not be demonstrated and actually sounds threatening.  Let me provide some benchmarking info - other local reputable builders actually complete issues and work with their customers to resolve issues in a timely manner.

Review: I purchased a new home from Blenheim Homes on March 22, 2013. I informed Blenheim Homes that the hall bathroom drywall near the tub was stained from a water leak in June 2013. The bathroom is an acrylic tub with three acrylic pieces for the wall surround. Blenheim and the plumbing contractor chose a destructive approach to search for the leak by removing drywall from both the master bedroom for a back view and around the shower walls for a front view. Eventually in October 2013, they further removed all the shower walls and the surrounding drywall to re-install new shower walls to the manufacturer’s specifications.

As of March 1, 2014 which is 241 days or 8 months from the repair start, the bathroom drywall was replaced and painted. After such a destructive approach, the bathroom looks like a second rate repair. To make the bathroom operational, the shower curtain bar and caulking around the walls needed to be completed.

In a broader discussion about home warranty issues on 3/5/2014 with the Blenheim President, VP and Customer Service Coordinator, it was agreed that the hall bathroom would be completed by the end of March.

Blenheim’s customer service representative came to the home to complete these bathroom tasks on 3/13/14. The shower curtain bar was installed. In the caulking project, he dropped the caulk gun which chipped the newly repaired tile floor and he caulked water drain outlets in the shower/tub. The manufacturer has large red stickers that tell the installer to not caulk the drain outlets which were removed in October 2013. I was told that the mistake was made because this customer service rep is not familiar with this style of tub/shower assembly.

As of today, 4/5/14, there have been fourteen contractor visits and the hall bath is still not operational. The hall bathroom has not been operational for 276 days or 9 months. I have pursued this through the 2-10 warranty complaint process and sent three certified letters to the Blenheim president to only hear empty promises again on March 5, 2014. I would be embarrassed to be a representative of Blenheim Homes and inconvenience a customer for so long and leave a major functioning element of a new home in this condition.Desired Settlement: I want the hall bathroom to be operational.

I want to know why the repairs to complete the project were not completed in March as agreed with Blenheim staff.

I want to know the actions needed for the repair and a list of the contractors and their qualifications for the repair, prior to the repair appointment.

I want the tub/shower installation to be validated by the manufacturer after the caulking issue is resolved.

I want an extension of the home warranty to be able to test if the water leak was repaired.

Business

Response:

The homeowner contacted our office and stated she had a leak in the hall bath tub. We investigated and could not find a leak. We advised her we could cut a hole in her bedroom wall behind the plumbing and we could check to see if any water was leaking there. This was done and was determined that there was no water leak in that area. The walls around the tub were removed and new material re installed. All appointments were made when the homeowner was available. We are still waiting for the homeowner to get back to us as to when we can finish all repairs that need to be done in her home. It was promised to her we would take care of the caulking she wanted done in the bathroom, the install of the shower bar and a pressure valve installed on the water heater by the end of March which has been done.

On March 20, 2014 we did a year-end walk thru and on March 21, 2014 I e-mailed Mrs. to schedule for repairs to be done and to provide us with dates so we can coordinate the contractor s to try to get them there on the same day. The last e mail we received from the homeowner on March 27, 2014 is that she will choose an alternate approach to get these items done. We would like to complete all repairs in her home but we are still waiting on her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There were four issues to be addressed in my letter:

1. Water Heater - where is the response to my question about wasting my time for a year. The valve was to be installed at the time of construction. Yes, they installed a pressure reducing valve a year later because the Water Department and Bethel Township Building Inspector made them.

2. Hall Bathroom - No one ever advised me that they needed to remove my bedroom wall to check for the leak. Please check your facts. The choice for the destructive repair was all Blenheim. Are you suggesting that you completed the hall bathroom by sending an unqualified repairman who chipped the tile floor and caulked drain holes during his visit? If I had been offered that type of service, I would not have accepted it. The agreement was to complete the hall bathroom by the end of March. where is the response to the validation and extension of the warranty since the hall bathroom is still not operational after 10 months?

3. Granite - where is the response about the fraud related to the granite?

4. Garage Door - where is the response to the garage door repair which has never been rescheduled? why was this not completed in March as agreed with Blenheim President, VP and Customer Service Coordinator?

I would appreciate if Blenheim would focus on the issues listed. They continue to imply that they are waiting for me. Please explain why I have problems throughout the whole house even when I have had 20-30 repair appointments. The continuous assertion that they will resolve issues has not be demonstrated and actually sounds threatening. Let me provide some benchmarking info - other local reputable builders actually complete issues and work with their customers to resolve issues in a timely manner.

Business

Response:

Thank you for forwarding this letter to me given the fact I did not receive the previous letter you sent on April 25, 2014.

In reference to the water heater that valve was installed per the Township. When this was brought to our attention we had it taken care of.

The hall bathroom, as we stated previously the homeowner was told we could cut a small hole in the bedroom behind the pipes to check for a leak there, which was determined there was not a leak in that area. This hole was cut with her knowledge by our superintendent. The bedroom wall was not removed. There is no reason why the hall bathroom would not be operational.

In reference to the granite there is no fraud related to the granite. We had it inspected by the granite company and it was determined there was not a crack in the granite.

The garage door repair was never rescheduled because we are still waiting on the homeowner to give us some dates so we can coordinate all parties involved so the homeowner would not have to take off multiple days.

We would like to get these items addressed as soon as possible. As stated in our e-mail to her on March 27, 2014 we would like to know what dates she is available so we can get these issues taken care of.

Respectfully,

Consumer

Response:

Review: I have had several issues regarding improper/insufficient repairs while under warranty on my home by Blenheim, which began prior to completion of construction of my home.

Beginning with the pre drywall walk through which occurred in September of 2013. I had noticed that my home was missing flashing under the sliding doors, which is required to code. The builder denied that the flashing was required and after a month of debate with the builder, insisting it was required nor necessary, my realator was able to convince the county to come out and reinspect, finding the lack of flashing, flashing which was required by code. They then forced the builder to go back and install the flashing on my townhome as well as the others in my building. I also mentioned the flood lights on the exterior of my home was incorrect, it was supposed to be a motion sensor, prior to closing. It was not addressed.

Following moving into my home in November, in less than a month, an exterior outlet in the front of my home which was laid in brick, had water leak into the outlet 3 times, causing the GFI to trip as well as all the outlets in my garage resulting in loss of Verizon services (internet, cable and phone) as well as my security system which were connected to the phone line. The electrician was called out to replace the outlet, each of which occurred on a timely manner, however water continued to leak. The last electrician who came out determined the cause of the perpetual leak was an improper alignment of the electrical box within the brick and mortar, resulting in the inability to create a seal. The electrician placed an extensive amount of silicone caulk around the new outlet and informed his boss and the builder that the box needed to be recut in the brick. The VP of construction, [redacted], returned my complaint about the continual leaking outlet and agreed to have the mason recut the electrical box while he was out cutting the box for the adjoining homes. Due to my work schedule my mom waited at my home for 4 hours waiting for the mason to arrive. He performed the work on the other 4 homes and left my outlet as is. When my mother questioned the contractor about the electrical box, the contractor lied to her saying it had been completed because the box looked different than it had the morning before (the morning of the afternoon the final electrician came). I brought this outlet issue to the attention of Blenheim calling the customer service rep, the VP of construction and mentioned it at my 30 day walk through, the box has still not been properly placed. Fortunately the excessive caulk is keeping the water out for the time being.

My 30 day walk through was scheduled in February, 3 months after I moved in. It took over one month to schedule, I would provide her with the time of day I was available to receive calls, within the hours of the corporate office of Blenheim, but she continued to call when I was unavailable. At the walk through I mentioned the exterior outlet again, as well as the incorrect flood light, a misshaped driveway apron and a bent towel bar, all of which were not addressed.

In May I noticed a water spot on my second floor ceiling had two water marks. I called Blenheim and a roofer was scheduled to come out. I was not informed when they were coming, fortunately I was home. The roofer stated they could not find the source of the leak and caulked all the nail pop’s they noticed. They went into the attic to follow the source of the leak, but because it had been over 2 weeks, the water had dried. The roofer stated they would return following a heavy rain to try and trace the water. Blenheim ([redacted]) then called me to follow up stating the roofer found and repaired the leak. I informed her I was home when they worked on the roof and informed her of what they had told me about not finding it and returning following a rain. They never returned.

Also this summer I received a knock on my door early in the morning from the paving company contracted by Blenheim stating that they would be putting the second coat of asphalt on my driveway, and to therefore remove my car from the garage. I did and for 1 week parked in a nearby parking pad, the second coat was not applied. I called Blenheim to address my complaint and to inquire as to when the second coat would be applied. I was told they did not know. Over a month later I was away on vacation and came home to find my driveway roped off. I inquired to my neighbors when the driveway had been completed as to know when I would be able to drive on it again. I then noticed that the hoses I had set up on a timer to water the grass seedlings had been disconnected. Not only were they disconnected, but they had been strung together and were in my front yard near my driveway. The asphalt man unhooked my sprinklers, and hoses and timer and used my water. Not only did they steal my water, but the green seedlings which were growing, had burnt out and died. I placed a phone call to customer service and obtained an email for them, as they were not returning my phone calls. I emailed, but nothing.

Most recently I noticed water on the floor of my basement along the exterior wall. I promptly took a photo and called the Blenheim. I also emailed the photo to the customer service representative. I promptly received a phone call back and a warranty representative was sent out the next day. It was determined that there was a pin sized hole in the hot water line leading to my washing machine. The water to that line was turned off, the sopping wet insulation with evidence of mold was removed. I was the contacted by Blenheim to inform me what they found, as my mother was the one who greeted the warranty rep, secondary to my inability to get off work. I was told the plumber would contact me directly to schedule a time to come out and after that work was done and the space was dry they would spray for mold and then reinsulate following the mold removal. A week and half later I had not heard from the plumber so I contacted Blenheim, they stated they would contact the plumber, and [redacted] immediately called and scheduled an appointment to come out that afternoon. My mother was kind enough to wait at my house during the scheduled 4 hour window. After 5 hours of waiting I arrived home from work and the plumber still had not arrived. The next morning I called [redacted] but they stated they had no record of the work order from Blenheim on file. The visit was then scheduled for 2 weeks following my initial report of the leak. The plumber arrived but had no intention to replace the damaged line, preferring to cut and couple the line. As my home is under warranty, my mother, who was kind enough to be there, told them that cutting the line was unacceptable, which the plumber agreed to, but stated Blenheim would not pay for the line to be replaced, and a replacement would need to be approved by them. The plumber contacted the contractor who did not give permission to replace the line. No repair was made and the plumber left. I was then contacted by the customer service representative stating that the repair was not made because my mother wouldn’t let them do it. I promptly return the call and told them that a couple was unacceptable and the line needed to be replaced, as I bought a house with the understanding that I would have new working parts, one of which was defective, and simply wanted the defective part replaced, providing me with a working version of the part initially installed. Blenheim still had refused to replace the line and 3 weeks later I am still unable to use my washing machine. I have placed 3 calls to the VP of construction as instructed, leaving messages to return my call to discuss the waterline, but he has not returned my phone calls.

Today I had my 1 year walk through with the contractor for Blenheim homes. In addition to the nail pops and caulking issues I readdressed the water line issue, the electrical outlet, the watermark on the ceiling (whose source still had not been identified), the driveway apron, and the flood light. I was told to contact the electrician about the flood light myself. I was also told that I needed to contact the VP of construction, who has not been retuning my calls, to discuss the waterline, driveway apron and electrical outlet to have them corrected appropriately. Again I have not heard back.Desired Settlement: correction of driveway apron shape, correction of outdoor electrical box to align in mortar creating adequate water seal, replacement of defective water line, prompt returning of phone calls and prompt service

Business

Response:

Re: [redacted] This is the first and only notice we have received from your company. In reference to the electrical box on the home we have had that repaired and our VP of Construction has looked at it in the past couple of weeks and he does not see any issue with it at this time. He has also looked at the driveway and said the driveway is fine and there is nothing that needs to be done at this time. After the homeowner had her 30 day walk thru calls were made to schedule appointments but unfortunately messages were left with the homeowner and myself trying to schedule appointments. We cannot guarantee we can call the homeowner back at a specific time, due to the fact we may be on the phone with other homeowners and we can’t end a call to make sure we contact someone at the time they requested. Many calls were made to the homeowner with messages left and no return phone calls. Any work that is exterior, our contractors do not schedule with the homeowner. They do go to the door to see if the homeowner is home and discuss what they will be doing but they are not scheduled appointments. When Ms. [redacted] contacted the office we sent our warranty service technician out and he determined that there was a hole in the water line. We immediately notified the plumber to contact Ms. [redacted]. The plumber did fail to contact her right away. When the plumber scheduled their appointment, the homeowner refused the repair that was to be done. She wanted entire new line installed not the repair that they were going to do. The repair had nothing to do with Blenheim not wanting to pay for it. It was the repair that the plumbing company does when something like this happens. Unfortunately during the construction of the home a pin size hole was nailed into the line. For this not to be fixed for weeks was due to Ms. [redacted] refusing the repair the plumber was going to do. After further discussions with Ms. [redacted] about replacing the line, I told her I would see what I could do and get back to her. I did contact her and we had the line replaced as a courtesy to her. The only item left is to have the insulation re installed in the basement, which the insulation company informed me last week they have called her twice and left messages and have not received a return phone call. I hope this explains the issues Ms. [redacted] has had in her home. Respectfully, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Belnheim promised to replace the electrical outlet properly, creating a box flush within the brick in January of 2014, following the electical company Blenheim contracts through replacing the outlet 3 times and informing Blenheim of the problem creating a seal secondary to the positioning of the electrical box in the brick and mortar. Not only did they not show to do the work, but when questioned about the box, lied saying it had been resolved by the masons. Had that been the case the box would not have been on without an electrician to do the work, nor would it look exactly the same as the patch job, with excessive electrical putty, trying to create the best seal. The patch job I had personally witnessed the electrical do on the last attempt before contacting Blenheim of the underlying problem. I was promised it to be fixed properly without a bandaid and was deceived. I expect this resolved. And expect it to be so correctly.As for the driveway, please reference the picture attached. My driveway is the one in the right. If you notice, there are no cracks or damage. However the apron is misshaped. In fact if you note it angles inward making it such that you can not back straight out without driving on the grass. Due to the turn in the road, it is next to impossible to enter the driveway without driving in the grass, especially seeing the road on the side where the apron does flare out to accommodate turning into and out of, had not been completed until late fall 2014, one year after I moved in. The cement was not laid correctly, and as such should be remedied.As for contractors working on the exterior of the home to make repairs, while I understand it does not require the home owner to be home, they should be notified. Not to do so is not only unprofessional, but trespassing on the contractors part. Additionally in order to assess a water leak in the roof, one would need to have access to the home to see the damage, enter the attic and trace the water. Mold/mildew was not looked for. Fortunately because I was home when the roofers arrived, I mentioned the concern for the fact that they told me they could not find the source of the leak, they would return after a rain and attempt to trace the water, never to return or reschedule. Blenheim simply told me that the leak was found and resolved, not knowing I was home and had spoken with the contractors directly. Lastly, just because Blenheim gives permission to put top coat on the driveway without the home owners aware, they have no right to permit them to hook up to my external water spout, disassemble my hoses and sprinklers and use my water without permission. As a result the young sapling grass I was growing went unwatered for an entire week during the hottest week of summer, and died. I was away on vacation, was not home to give permission to use the water and unaware that the sprinklers needed to be reattached. I attempted to save the grass by watering, but was not successful. They damaged my property, something they have not once acknowledged nor appologized for.Lastly as of late I have been referred by customer service to contact the VP on construction about these residual repairs. I have left him many messages since October, never to receive a phone call in return to DISCUSS these issues. As if avoiding the customer would make the problem go away. Blenheim refuses to make repairs that would not be inexpensive or free to them, even if they constructed the property incorrectly in the first place (note electrical box in brick and incorrect driveway construction)

Regarding

Business

Response:

Per our conversation on Friday, March 24 I advised you we have not been receiving your e- mails and any further correspondence will be through the mail. In reference to the e- mail below I can only express again that our VP of Construction has looked at the electrical box on the home and does not see any problem with it. The driveway was also looked at and they said it is fine. The roof leak has been addressed in June of 2014 and the contractor did go back when they homeowner notified us it was leaking again. The contractor was back out in January of 2015 to do more repairs on the roof. As stated previously our contractors will check if the homeowner is home but they do not schedule appointments for exterior work due to the weather. If they can make the repairs form outside and see what needs to be done there would be no reason for them to go inside the home but if they felt they needed to investigate further than an appointment would be made. Mrs. stated that we hooked up to her spicket and used her water which was done and I personally spoke to her and apologized for our error. This should have never been done and we are very sorry this happened, they thought they were helping to water the lawn. [redacted]

Blenheim business/builders are horrible. They are strong believers of the 1 year warranty and not willing to help when your home begins to fall apart 1 year and a day. They will keep referring you to irresponsible contractors and businesses they say are responsible. They invest in cheap work to make bigger profits knowing it will not be their problem a year later.

Review: I purchased a home that was built in 2006. In 2014 I had to have the roof replaced due to builder's negligence. I have two independent contractor reports that demonstrates the builder's negligence. The roof had a series of leaks beginning in 2009, and finally the home owner, after several attempts to get support from Blenheim, had to pay out of pocket to have the roof replaced.Desired Settlement: Reimbursement of the total roof costs-10,400 dollars.

Review: My name is [redacted]. Approximately six (6) month ago my neighbors [redacted] Vessel Cove noticed holes appearing in their respective concrete driveways. They reported the matter to Blenheim Homes and the latter determined that defective concrete had been used to cause gradual deterioration to their driveway. Consequently, the drive ways of neighbors [redacted] were replaced by removing the defective concrete and pouring a new concrete driveway.

Upon closer examination of my driveway [redacted] Crossing Blvd.) I detected the appearance of a considerable number of holes and concrete patches of lose concrete patches throughout the driveway. My neighbors [redacted] provided me with the e-mail address of the Blenheim Homes responsible individual ([redacted].com) and on May 20, 2014 I reported the matter of my defective driveway to that Blenheim e-mail address. As I did not receive a response I followed up with another e-mail on May 26, 2014 to [redacted] and again did not receive a response. Not having heard from Blenheim Homes after two e-mail requests for a solution of the problem, on June 16, 2014 I wrote a 3rd e-mail to Blenheim Homes, requesting an answer from the latter not later than July 1, 2014 with the caveat that I would report the matter to the relevant State of Delaware Revdex.com should I not hear from Blenheim Homes again. As of this writing, July 10, I have not received any kind of response from a Blenheim representative. I have documented all three e-mail to Blenheim accordingly and also provided cope of all my e-mails to [redacted] to a Blenheim representative at the Bay Crossing Blenheim Model and Sales Office on July 8, 2014.

Meanwhile my driveway is continuing to deteriorate with more holes appearing and I am requesting a replacement of my driveway by Blenheim Homes as soon as possible. At a special note to you, the Revdex.com, I must express my surprise, if not dismay at Blenheim Homes total disregard of my three e-mail correspondence to them. I cannot let this matter rest unresolved.

Business

Response:

In response to the complaint from Mr. [redacted] regarding his driveway. The driveways are not covered under the warranty. The homeowners have a one year warranty with the builder and they have a 10 year warranty with their 2-10 Home Buyer Warranty Company. Mr. [redacted]’s warranty would have expired on November 15, 2011. If his neighbors driveways were replaced, that would have been between the concrete company and the homeowner. If you have any questions please do not hesitate to contact me. Thank you [redacted]

Consumer

Response:

Review: Dear Revdex.com,

Good afternoon. I am writing this letter extremely concerned for my family given the situation that we are experiencing.

I recently purchased a new construction home 01/24/2014 from Blenheim Bayberry North LLC , builder in Middletown DE. I have had a couple issues for over a month and half that are concerning and no one has assisted me with resolution.

Address: [redacted] 1. I have had two episodes of partial flood (large puddles of water) in my basement. There are 5 streams of water filtering from foundation. Reported to builder 02/17/2014 without resolution.

a. Very concerning because this is exactly where the electrical panel sits, I think this is exposing my family and can cause harm to us.

2. Fireplace is not built to measurements in blue prints. It Is off centered by a foot. Not sure how this would have passed New Castle county inspection given the large difference.

Again both items without resolution, and they are not simple items that I can address myself.Desired Settlement: 1. I would like for the foundation of my home to be repaired. Electrical needs to be examined to ensure that I do not have any threats in my home. and all of the insulation needs to be replaced in those areas as they have been exposed to large amounts of water.

2. Fireplace needs to be centered as noted in blue prints. It is an extreme difference of a foot.

Business

Response:

We have received your letter in reference to the above homeowner. The issues that she has had with water in her basement have been resolved. The electrical panel is fine and was not affected in any way from the leak. The fireplace that she claimed is off center is not off center and we have discussed this with her and she does understand.

Review: I purchased a new construction home in the Village of [redacted] in July of 2013. The home was not ready for the settlement date as anticipated and was finished in 4 days. Consequently, I have had issues with every aspect of my home. Cabinets, countertops, hot water heater etc. The reason for this complaint is my hardwood floors. I was not even in the house 3 months when my hardwood floors (which I paid $10,000 for) started to open up with gaps in between the boards of 1/8 - 3/16. I contacted the builder right away. They told me I should have put in a humidifier and never mentioned it before. I bought a humidifier and that did not work. I have placed over 15 calls the last 9 months. My floors have gone back in place a small amount but the gaps are now opening back up and there is black coming through the gaps and we found a board that is lifting up and splintering. I have talked with countless hardwood floor people and they have told me that the subflooring was probably wet when the floor was laid and the wood was not kiln dried. The builder/floor company had someone come out and said I ruined my own floors by not having a humidifier and using a infrared small heater 2 times over the winter and using a Swiffer hardwood appliance. The builder will not replace my floors and I am coming up on my year in the house. The floors will need to be replaced within 2 years and the builder wants to fix 2 scratches and one board. That is unacceptable. I cannot replace a $10,000 floor a year after I moved into the home. My house is like a model home taken care of very well. I did nothing to harm my floors. They were defective from the beginning.Desired Settlement: I want my hardwood floor replaced and installed correctly so that I do not have to deal with floors coming up, splintering, opening up with gaps in between and unsightly black marks in between the boards. This stress has caused many extended health issues and time away from work, etc.

Business

Response:

Revdex.com

In reference to [redacted], her original complaint was in January of 2014. She stated that she was unhappy with the quality of the floor installation, and there were gaps in the hardwood floor. We had our flooring company out to her home to inspect the floor and it was determined that the humidity was very low in the house and she should install a humidifier.

[redacted] again contacted our office weeks later about having to purchase a humidifier, but she stated she would make the purchase to see if it would help.

In April, Mrs. [redacted] contacted our VP of Construction and he scheduled a visit to her home to inspect the floor. She was informed that the humidifier she purchased was too small to cover the area of hardwood flooring in her home. She agreed to wait until she had her air conditioner on and with adding humidity to her home to see if the gapping improved.

In May our flooring contractor scheduled to have an independent hardwood floor inspector to look at the hardwood. The inspector found areas of gapping on the floor (3). All of these gaps were less than 1/16” wide. These gaps were caused by a lack of humidity in the home, the usage of an electric space heater and the use of a steam mop on the hardwood floors. The sub flooring was not wet when the hardwood was installed as she states in her letter.

In July our VP of construction visited her home again and advised her the gaps in the floor were not caused by the installer. [redacted] stated she had her own expert look at the floor and his findings were different. It was explained to her the difference between a certified inspector and an installer. We had asked to see a copy of her installer’s report and we would then put the inspector in touch with them. We did not receive any report from her.

We feel we have done everything we could do to help her with her flooring issues. Our homeowners have a 1 year warranty with the builder and a 2 year warranty on their systems, HVAC, Electric, Plumbing,.

If you have any questions please don’t hesitate to contact me.

Thank you

Review: I have lost shingles off my roof 4 times since I purchased a new constructed house by Blenheim Builders on 1/29/2013. I filed a complaint with IKO (shingle manufacturer) and was informed the problem is high nailing. I have 3 colors on my roof now - original, wrong color put on by builder contractor after third incident and, now after being informed by IKO that they stopped manufacturing my color shingles a few years ago, the color the builder is now using.Desired Settlement: Since I continue to lose shingles, have different color shingles and have been told by various individuals that it is an installation problem - I had asked for the roof to be redone. The builder has not responded.

Business

Response:

Mrs. [redacted] notified our office that she had shingles that had blown off of her roof. We did send our roofer out and repairs were made to the roof. With the different color shingles on her home, she was informed by the manufacturer that the color of the shingles on her home were no longer available for her roof. She also contacted our office and stated that the shingles were not applied to the roof correctly due to high nailing and sent pictures in. Our Vice President of Construction discussed this with our roofer and had him inspect the roof and he saw no issue with high nailing on the roof. I was informed by our VP of Construction that the roofer has discussed this with the homeowner.Mrs. [redacted] had a one yea r warranty with the builder and a 10 year warranty with 2-10 Home Buyer Warranty Company. Her one year warranty would have had expired 1/29/14. In March of 2014 she contacted our office stating she had some shingles blow off due to high winds. We explained since it is past her year warranty,as a courtesy we would send the roofer out to take care of this.