BlissLights Inc

Hello ***,
I apologize you were unable to reach anyone to return your BlisslightTo resolve this issue I can send you a UPS shipping label and RMA formWe will refund you the total cost no stocking feeOnce again we sincerely apologize for not
responding in a timely manner
Thank you,
***

You marked my complaint as resolved , but nothing has been done by Bliss lights to resolve this matterI would think they have had ample time to resolve this.*** ***
*

Hello, My name is *** and I am the Customer Service lead here at BlissLightsThis order #*** for a Green Motion was accidentally missed to be entered in our shipping systemWe sincerely apologize for the lack of communication and for the horrible experience this has beenThis is not
acceptable and to be honest, we were really understaffed working around the clock to assist every customer we couldFor the customer to still want this order after all the trouble it's a honorI can ship this tomorrow 01/22/via Next Day air with a gift includedPlease let me know if I should still ship this outBest Regards,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Customer, We are truly sorry that you were not assisted properly.This Holiday season we were impacted with phone calls and emails.I can provide a shipping label so we can receive the defective unit back and we can ship out the replacement in the meantimeAgain, we are sorry for the
inconvenience this causedSincerely, *** ***

Hello ***,
I have responded to your email, please contact me so I can further assist you with your Blisslight

Hello, I made a complaint again this company via your web site, received a response from the Revdex.com that the company had offered a type of resolution, and responded to that contact Have not heard anything since Could someone check on this for me? It is the complaint dated 1/22/2016. Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,I would first like to say thank you for placing an order with Blisslights, and our goal is to assist our customers in a timely manner and keep them satisfied with our product so they can tell their friends and family how wonderful Blisslights can be.I am terribly sorry you have gone
through so much trouble when all you need is a replacement transformer, which will of course be covered under warrantyIt is a simple fix to this over extended situationWe here at Blisslights do not tolerate bad customer service, being that you have waited so long to seek help from us, if you are still willing to work with us I will be more than happy to send your replacement transformer along with our newest Blisslight the COLOR. Please accept our apology, we are undergoing new management in our customer service department, which will give a better structure that will allow us to assist all of our customers in a timely mannerPlease contact me directly at *** * *** or my personal email address ***
I would like to send your items out as soon as possible, and resolve this matter, all we want is for you to be a happy customer and we will do what we can to turn this misfortune around. Thank you hope to hear from you soon ***Customer Service ConsultantBlisslights ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me, provided that the company sends NEW items rather than "refurbished" items. Also, I want to make it clear that we paid for Bliss Light Sprite Lights, but are not entirely sure that is what we received in these boxes due to the limited range/spread. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, My name is *** and I am the Customer Service lead here at BlissLightsWe were impacted this Holiday season with emails and phone calls working around the clock to assist every customer we couldI am truly sorry this customer was not assisted, this is not a reflection of our work
ethicTo rectify the problem, we can send her a return shipping label and the RMA form that needs to be included inside the package of the defective units.Once we know the units are coming back, then we can ship out the replacements right awayPlease let me know if the customer is willing to give us one more opportunityBest Regards, *** ***

Hello, This is *** againWe can process this customers full refund and also send her a return shipping labelI can send the proper documentation that she needs right awayPlease let me know if you have any questionsSincerely, *** ***

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action to complication in getting my full refund back after this I will consider this complaint resolved.  I would like the return label to be sent to [email protected] as soon as possible. I would like this complaint to stay open to the transaction is complete in a full refund for both items. I will let the Revdex.com know after I recieve the refund and cash it with no problem, then I will let Revdex.com know it was resolved. Thank you
Regards,
[redacted]

Hello,
My name is [redacted] and I am the Customer Service lead here at BlissLights.
This order #[redacted] for a Green Motion was accidentally missed to be entered in our shipping system.
We sincerely apologize for the lack of communication and for the horrible experience this has...

been. This is not acceptable and to be honest, we were really understaffed working around the clock to assist every customer we could.
For the customer to still want this order after all the trouble it's a honor.
I can ship this tomorrow 01/22/16 via Next Day air with a gift included.
Please let me know if I should still ship this out.
Best Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They have not contatacted me at all, no phone call, email or anything. I even tried to call and I wrote a response to the note you say you send back to them with my response and still nothing. I am writing this again, sorry because the first one didn't have all I wrote. ty for your time
Regards,
[redacted]

Dear Customer,
We are truly sorry that you were not assisted properly.
This Holiday season we were impacted with phone calls and emails.
I can provide a shipping label so we can receive the defective unit back and we can ship out the replacement in the meantime.
Again,...

we are sorry for the inconvenience this caused. Sincerely,
[redacted]

Hello [redacted],
I would first like to say thank you for placing an order with Blisslights, and our goal is to assist our customers in a timely manner and keep them satisfied with our product so they can tell their friends and family how wonderful Blisslights can...

be.
I am terribly sorry you have gone through so much trouble when all you need is a replacement transformer, which will of course be covered under warranty. It is a simple fix to this over extended situation. We here at Blisslights do not tolerate bad customer service, being that you have waited so long to seek help from us, if you are still willing to work with us I will be more than happy to send your replacement transformer along with our newest Blisslight the COLOR. 
Please accept our apology, we are undergoing new management in our customer service department, which will give a better structure that will allow us to assist all of our customers in a  timely manner. Please contact me directly at [redacted] or my personal email address [redacted]
I would like to send your items out as soon as possible, and resolve this matter, all we want is for you to be a happy customer and we will do what we can to turn this misfortune around. 
Thank you hope to hear from you soon 
[redacted]
Customer Service Consultant
Blisslights 
[redacted]

Hello, I took care of this customer already.We sent her a shipping label and promised the customer her full refund as soon as the units arrive. Thank you, [redacted]

I have bought 6 bliss lights for $150 each and only 1 works. I have made referrals for them many times and they have received a
Lot of business from that. I spoke with a rep and they were going to send me replacement parts before Christmas as I had a tour at my house with 700 people. They never arrived. I have called numerous times and wasted hours of my precious time while being the the Q and then getting put on hold and then told no one is available when I get first in line. I a furious with their lack of customer service. Furious

You marked my complaint as resolved , but nothing has been done by Bliss lights to resolve this matter. I would think they have had ample time to resolve this.
[redacted] 
*