BlissLights Inc

Hello [redacted],I apologize you were unable to reach anyone to return your Blisslight. To resolve this issue I can send you a UPS shipping label and RMA form. We will refund you the total cost no stocking fee.Once again we sincerely apologize for not responding in a timely mannerThank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], I have responded to your email, please contact me so I can further assist you with your Blisslight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
 
I personally called this customer back after she was on Live Chat and said that she called Revdex.com and filed a claim, but that she will cancel this if we can work things out.
 
I immediately emailed her the RMA form so she can return the products, the...

following day I emailed her return shipping label due to all the trouble.  
We are now waiting for the unit to arrive so we can process the full refund.
 
Please see attached email threads between the customer and myself.
 
Sincerely,
 
[redacted]

Hello,  I personally called this customer back after she was on Live Chat and said that she called Revdex.com and filed a claim, but that she will cancel this if we can work things out.  I immediately emailed her the RMA form so she can return the products, the following day I emailed...

her return shipping label due to all the trouble.  We are now waiting for the unit to arrive so we can process the full refund.  Please see attached email threads between the customer and myself.  Sincerely,  [redacted]

[redacted]Thank you for your concern, I have looked into this and here is what was found.
[redacted] spoke to you (via  phone) on 12.18.14 and we emailed an RMA(RMA is the return/Repair merchandise authorization form) form to you.
[redacted] spoke to you(Via Email) on...

12.23.14 and we sent an additional RMA and emailed you back requesting your address, No response from you.
The Customer Service department recognized that there was a delay in response to you. In effort to show our sincerity in appreciating your business and support we were requesting your address in order to issue you a call tag(this is a shipping label that allows your unit to be shipped back to us at our expense) It looks as if there was a simple miscommunication with this. This holiday season was our busiest season yet and although it's not an excuse we were overwhelmed with sales and web-orders. I would be happy to personal handle this repair for you if you would like to call me at 626-709-3319 ext.[redacted]
Attached:Emails

Hello, I spoke to the customer directly. We sent her a return label so we can receive the units back, upon arriving, we will ship replacements. Thank you, [redacted]

Review: I made 2 purchases to Bliss lights on November 22, 2015 and was billed at that time. I received one email 2 weeks later stating that there was a delay in shipping and that the shipping should occur the next week with a notification when shipped. I still have not received the item or notice. I attempted to contact the company by email and direct chat on website with no response (at least 5 times). I have called the company 4 times and after you sit on hold for a long time when you are finally the next called it moves you to voice mail (all 4 times).Desired Settlement: I would like my items that I purchased and be contacted by the company with an explanation of the poor customer service that I received.

Business

Response:

Hello, My name is [redacted] and I am the Customer Service lead here at BlissLights. This order #[redacted] for a Green Motion was accidentally missed to be entered in our shipping system. We sincerely apologize for the lack of communication and for the horrible experience this has been. This is not acceptable and to be honest, we were really understaffed working around the clock to assist every customer we could. For the customer to still want this order after all the trouble it's a honor. I can ship this tomorrow 01/22/16 via Next Day air with a gift included. Please let me know if I should still ship this out. Best Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered two of there blisslights and one has a default in it. It doesn't want to turn on with the timer at night and the controls are not working right with it, so I want to return it for a refund. They are both not very bright and you have to put it very close to the house to get the spot light to show up. I am willing to keep the one but the other one is not working right at all. This is their return policy but I can not get a hold of anyone at all either through phone, phone tells me I am first in line, then waiting 5 minutes tells me the person at ext. [redacted] is not available, please call back. Tryed phone 10 times, same thing. I have sent emails 3 times and still no response after 2 weeks. This is from there return policy. All products returned within 30 days of receipt are eligible for a full refund of the product price less any applicable restocking fees. Products returned must be approved by a representative at BlissLights and must include a valid RMA# (Return Merchandise Authorization number). Any products returned without a valid RMA# will be refused and returned to sender and BlissLights will not be responsible to any incurred shipping costs.

To obtain a return or exchange request from a purchase made directly from the BlissLights website, please contact [redacted]. BlissLights accepts returns for a refund within 30 days of receipt of shipment. All returns for a refund are subject to a 15% restocking fee. Upon receipt of a return, a BlissLights technician will examine the product to evaluate the cause of the defect and a refund will be issued accordingly.

I cannot get a RMA because no one is returning my response's and it will be over the 30 day mark in about a week or so. This is no way to do business. I spent over 200.00 on these light's. All I want them to do is take back the one that is messing up, the broken one.Desired Settlement: I want them to accept the broken light and give me a full refund on it without taking out the restocking fee since they sent me a broken one and because of what I have been going through to get a hold of someone and I have a feeling it will go past my thirty days of receipt. PLEASE! I'm willing to keep the other one even though it doesn't do what you say, you have to put it so close to house to see the spotlight and the little green lights as well but truthfully the other one is not working right and I just want to return it and get a full refund. Thank you for your time.

Business

Response:

Hello, This is [redacted] again. We can process this customers full refund and also send her a return shipping label. I can send the proper documentation that she needs right away. Please let me know if you have any questions. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action to complication in getting my full refund back after this I will consider this complaint resolved. I would like the return label to be sent to [email protected] as soon as possible. I would like this complaint to stay open to the transaction is complete in a full refund for both items. I will let the Revdex.com know after I recieve the refund and cash it with no problem, then I will let Revdex.com know it was resolved. Thank you

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not contatacted me at all, no phone call, email or anything. I even tried to call and I wrote a response to the note you say you send back to them with my response and still nothing. I am writing this again, sorry because the first one didn't have all I wrote. ty for your time

Regards,

Business

Response:

Hello, I took care of this customer already.We sent her a shipping label and promised the customer her full refund as soon as the units arrive. Thank you, [redacted]

Review: I purchased three Bliss Lights items Nov. 2, 2015 from an authorized seller, each of which had a manufacturer-guaranteed warranty of one year. Since I have had issues with at least two of these items ever since I received them, I contacted this manufacturer re: repair or replacement as was promised by the warranty. I have contacted them a total of 3 times by the only method available (email), with no reply. The last contact I sent informed them I would be filing a complaint with their local Revdex.com unless I received a response, but this was also met with no response.Desired Settlement: I would actually prefer a refund of my money for these items, but because they were purchased from a re-seller I understand that isn't available. Therefore, I would like new items to replace these inferior ones.

Business

Response:

Hello, My name is [redacted] and I am the Customer Service lead here at BlissLights. We were impacted this Holiday season with emails and phone calls working around the clock to assist every customer we could. I am truly sorry this customer was not assisted, this is not a reflection of our work ethic. To rectify the problem, we can send her a return shipping label and the RMA form that needs to be included inside the package of the defective units.Once we know the units are coming back, then we can ship out the replacements right away. Please let me know if the customer is willing to give us one more opportunity. Best Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, provided that the company sends NEW items rather than "refurbished" items. Also, I want to make it clear that we paid for Bliss Light Sprite Lights, but are not entirely sure that is what we received in these boxes due to the limited range/spread. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

Hello, I made a complaint again this company via your web site, received a response from the Revdex.com that the company had offered a type of resolution, and responded to that contact. Have not heard anything since. Could someone check on this for me? It is the complaint dated 1/22/2016. Thank you,[redacted]

Business

Response:

Hello, I spoke to the customer directly. We sent her a return label so we can receive the units back, upon arriving, we will ship replacements. Thank you, [redacted]

Review: I received the lights at the end of November. Upon receiving them we noted you could not install within 10 miles of an airport, and we live about 3 miles away with planes often taking off and landing directly over head. There is no warning at all on the website product description that it cannot be close to an airport. After googling this, I realized the danger, and did not install the product. I immediately emailed the company to return, but received no response. I have followed all of the company's instructions for return, but I cannot get an RMA, which is required. I have sent at least 3 emails requesting a return authorization, and I have called over a dozen times. You are on hold for 10-15 minutes every time you call, and then it goes to a voicemail. I have left at least 5 voicemail messages. I have tried calling and making different selections to reach a person, and to no avail.Desired Settlement: I would like instructions to return the lights, I would like to return the lights at the company's cost (I do not want to pay return shipping fees after all of the time/hassle to return), and I would like to receive a 100% refund for the purchase price (no restocking fees - none are listed, but you never know). I did my best to return immediately (within 30 days) - but I can't do that if no one responds to me.

Business

Response:

Hello, I personally called this customer back after she was on Live Chat and said that she called Revdex.com and filed a claim, but that she will cancel this if we can work things out. I immediately emailed her the RMA form so she can return the products, the following day I emailed her return shipping label due to all the trouble. We are now waiting for the unit to arrive so we can process the full refund. Please see attached email threads between the customer and myself. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: We paid a hefty price for this product, which I am not complaining about as long as the product does what it is suppose to do. We have had the product for 3 years which we only display at Christmas. This year we went to plug the product in which it only stayed lit for about 3 minutes. I called the company so we could send back for repairs. I was on hold for 30 minutes. When the person came on the line I explained the problem. I was then told that they would e-mail me a form so they could explain how to send back the product for repairs. I gave all the info needed. I never got an e-mail. I have called several times left messages and continued to e-mail. In the phone recordings it says to leave name and number and they will try and get back to you within 24 hours. I have still after 5 days received nothing. I realize that I am not going to have my light fixed for the holidays, but now I feel like maybe this company is a scam.Desired Settlement: I would like someone from the company to contact me so I can have my product repaired.

Business

Response:

[redacted]Thank you for your concern, I have looked into this and here is what was found.

purchased product - tried to return using the reasonable return policy which they highlight on the invoice, in their advertising and on their website - they didn't respond to email message (following their stated protocol) - then tried to resolve using their published phone number, only to be placed on hold and then told by recording that the person at that extension was away from the desk and would phone back, which they didn't

Review: I received a Bliss Light as a gift for Christmas but I wish to return the product. There is nothing wrong with the product; it just wasn't what we expected. The company's website states I must obtain an RMA# from the company to return the product. I've spent several weeks trying to contact the company via email, phone and instant message. The emails were never answered. The instant messenger service on the website states no one is unavailable. The phone calls for returns are cycled through a waiting period and directed to a voice mailbox. I've left messages but my phone calls were never returned. I've also tried to contact tech support over the phone (vice using the phone option to obtain an RMA#) and the tech person stated they would send me an RMA# with instructions through an email. I never received this email. It is like the company went out of business or is hoping by ignoring customer's they will not have to process returns.Desired Settlement: I would like to return my product for a full refund. The company website states that the consumer will be responsible for S&H in addition to a restocking fee. I am requesting the S&H and restocking fees be waived due to my inconvenience and efforts expended to simply make a return.

Business

Response:

Hello [redacted],

Review: Have made numerous attempts to contact this company regarding a light purchased from them on Dec 7, 2015. Received on December 15, 2015 delivered by UPS, I have email them and called their customer service several times, with no response from them. The light is to be an indoor-outdoor light, it rained and the light did not function properly. The LED was concentrated and there appeared to be condensation on the lens.Desired Settlement: To hear from company representative and receive replacement.

Business

Response:

Dear Customer, We are truly sorry that you were not assisted properly.This Holiday season we were impacted with phone calls and emails.I can provide a shipping label so we can receive the defective unit back and we can ship out the replacement in the meantime. Again, we are sorry for the inconvenience this caused. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

You marked my complaint as resolved , but nothing has been done by Bliss lights to resolve this matter. I would think they have had ample time to resolve this.

Review: On December 03, 2014 I placed an on line order for BlissLights product [redacted] $229.00. On December 5, 2014 I received an email from BlissLifghts stating: "We wanted to inform you that due to the high demand for our products during this busy holiday season, we are doing our best to process your order as soon as possible. All orders placed between November 28 and December 5 will be shipping out over the next week." The lights never shipped, I repeatedly called their customer service number on their website, and emailed with no responses. Only after I messaged my issues on the Facebook site did I get a response from [redacted] Customer Service Specialist on December 22, 2014:

‘This is in regards to the order that you placed with us on our website [redacted]. Due to popular demand the moves are temporarily are on back order, and will be available in early January. I apologize that you did not receive any notification to inform you of this. You have been added to our waiting list to have this item shipped out once we have it in stock.”

Then on December 20, 2014 I received another email from [redacted].

“Hello [redacted],

Thank you for emailing Blisslights, my name is [redacted]. The [redacted] will be back in stock the 2nd week of January; I do apologize for the extended delay. I want to reassure you that you are on our waiting list and will ship this out to you immediately once in stock.”

This is January 30 and I still don’t have the lights.Desired Settlement: I want the prodcut I ordered, priority shipped to me within the next 5 business days or a complete refund.

Business

Response:

I have spoken to the customer service department and although we have made contact attemps as of 2/5/15 there was no response. The last email was from [redacted] in CS and the email was "Hello [redacted],