Blissworld.com

I tried to login multiple times over different days in mid-July 2021 using 3 different devices. On some days, I eventually got through. But when I tried to buy some items, the website would not respond when I tried to check out. I tried to use their Contact Us link and there was no way to contact them, it just gave you information on shipping, returns, etc. They it said if it didn’t answer your questions to email them using the form below. There was no form below. I don’t know what’s going on, but it sure is difficult to buy from them. For a large company its website is very bad.

We are not reasonable for "fraudulent" use of gift cardsGift cards are distributed to customers and we have no control over who uses themThis is the responsibility of the customer that is either using the card or giving the card to a recipient to charge purchases/services and not loose the card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I find it completely unacceptable that Bliss is unwilling to compensate me for money that someone stole off of my gift card via the Bliss website.The company has the information about who stole the money, since they shipped the gift card that was ordered with MY gift card to that person, but are not willing to investigate furtherFurthermore, their customer service is absolutely appalling - disorganized and rude In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] [redacted] ***

Spent several hours trying to resolve having a gift card mailed to someone who never received it Absolutely the worst customer service system ever! Gave me a tracking number that did not seem to exist Blamed the post office Told me they would expedite a new card in the mail and email me tracking information Never received emailAnother hour on phone with customer service Promised me that if I did not receive anything, they would email a gift card Could not give me tracking number and said they could put in a request with supervisor to get me a tracking number Told me they now actually could not email a gift card eitherCharged my card immediately Still no gift card! Too late for this gift! Told me I could request a refund but it wold take to business days How could I trust them to process a refund?

Revdex.com:At this time, I have not been contacted by Bliss Out regarding complaint ID ***.Sincerely,*** ***

Bliss has refunded *** for her order and informed *** of itA new order was placed for her which included a replacement of the damaged products she receieved

We are not reasonable for "fraudulent" use of gift cards. Gift cards are distributed to customers and we have no control over who uses them. This is the responsibility of the customer that is either...

using the card or giving the card to a recipient to charge purchases/services and not loose the card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I find it completely unacceptable that Bliss is unwilling to compensate me for money that someone stole off of my gift card via the Bliss website.The company has the information about who stole the money, since they shipped the gift card that was ordered with MY gift card to that person, but are not willing to investigate further. Furthermore, their customer service is absolutely appalling - disorganized and rude. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely, [redacted]
 
 
[redacted]

Spent several hours trying to resolve having a gift card mailed to someone who never received it. Absolutely the worst customer service system ever! Gave me a tracking number that did not seem to exist. Blamed the post office. Told me they would expedite a new card in the mail and email me tracking information. Never received email. Another hour on phone with customer service. Promised me that if I did not receive anything, they would email a gift card. Could not give me tracking number and said they could put in a request with supervisor to get me a tracking number. Told me they now actually could not email a gift card either. Charged my card immediately. Still no gift card! Too late for this gift! Told me I could request a refund but it wold take 7 to 10 business days. How could I trust them to process a refund?

Our call center has contacted Brittney to issue a replacement and process a refund for the cancelled order.

Revdex.com:At this time, I have not been contacted by Blissworld.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: At the end of December, I attempted to purchase a $500 Bliss gift card for my sister on the Bliss World website. The website would not accept [redacted] gift cards. So I called the customer service number. On that day, I spoke to a [redacted]. He accepted the information for the gift cards, he put me on hold, giving me the impression that he was running these cards through. I was told that my Bliss gift card would be sent in two day mail free of charge. After four days, I threw my gift cards out to prevent me from trying to use them again.

On January *, a Sunday, I received an email that my [redacted] gift cards did not work. This was the first notification I received. I tried calling customer service on January * but that was a Sunday and the customer service department is not open on Sunday. Since then, I have placed multiple phone calls to the customer service organization, repeatedly been put on hold in excess of 10 minutes each time, then receiving promises of phone calls back within the day to no avail. In fact, I am still receiving messages on my home phone from the accounting department to call the customer service line to discuss the denied cards.

I have asked for the [redacted] gift card numbers back or a credit for $500 and [redacted], has refused. He stated that he does not have the numbers to give back to me and since they were not processed, he can not give my sister the gift card. He did offer my $100 gift card but I would still be out $400.Desired Settlement: I would like a $500 gift card.

Consumer

Response:

At this time, I have not been contacted by Bliss Out regarding complaint ID [redacted].Sincerely,[redacted]

Review: I order bliss$75 gift card in 11/**/2015. order#[redacted].

few day ago,I want to order something in bliss online website.(is my first time use this gift card)

I cannot use this gift card,I call the customer service,the girl tell me

this gift card is close ,is not active.but she don't know what's reason this gift card close.

she say supervisor will contact me in 24 hours,and I give the phone number and email address for her,but in 24 hours nobody contact me ,I call the second time,still nobody tell me why the Bliss company close my gift card,still tell me just waiting the phone,somebody will contact me,until now still nobody contact me,I cannot do anything ,the customer service cannot help me anything, and nobody tell me why, I hope I can get my money back.Thanks!Desired Settlement: get my money back

Business

Response:

Customer was refunded for $76.50. If this does not appear in his bank account, I would suggest contacting his bank. Our system have proof of the refund and there is nothing more we can do.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received an email advertisement from Bliss stating that the "youth as we know it clarisonic bundle set (item #BLISS-SET483" included the Mia2 skin cleanser. Went to the website where it also showed and stated that the Mia2 was included with the set. Between the time of placing the order 10/* and receiving the order 10/**, the website was altered to say that the lesser Mia standard model was included. Bliss then sent out the Mia standard, rather than the advertised Mia2. Upon contacting the company, they requested that I return the Mia standard, and they would send the Mia2. Basically, if a customer catches the fraud, they will honor the original ad, but the customer still has to go through their return process.Desired Settlement: I would like to have the Mia2 that I ordered delivered.

Further, I would request that Bliss post a message on their website (or another method) to inform all of the people that they pulled the bait-switch on, so that they all receive what they ordered. It is likely that most of them did as my wife and went to the website (seeing the altered webpage and description) and assumed that they had read it wrong. This is a product that is often bought for teenagers (acne problems) and is likely being purchased as a Christmas gift. It is not acceptable that Bliss will only correct the matter for those customers who catch the fraud. I have the original email ad that was sent showing the Mia2, and I have a copy of the original webpage as it existed showing the Mia2.

Review: my order arrived, incomplete, and damaged. Nine phone calls and two emails later, no resolution what so ever. No call back, no email, nothing. Very unsatisfied.Desired Settlement: I would like a full refund or replacement of the damaged items, and also the missing items sent out priority mail.

Business

Response:

Bliss has refunded [redacted] for her order and informed [redacted] of it. A new order was placed for her which included a replacement of the damaged products she receieved.

Review: Blissworld.com cancels my order with a ridiculous reason: we can't fulfill your order. However, the items I ordered are both in stock now. I emailed them my question, and got no response.

Here are the link of my items (they are both available): [redacted]Desired Settlement: Recover my order.

Business

Response:

This customer pulls up as a fraudulent order in our order system therefore we are unable to fulfill orders placed by this person. Any orders submitted are not processed or charged. The customer automatically receieves a message that we are unable to process his order and that it will be cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Why my order is fraudulent??? I added two items into my cart, applied the 30% off code you offered, and pay with my American Express card (have an offer with 20 off 75 with blissworld). Which step is fraudulent? It is offensive!!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are so sorry there was a mix up with order numbers. Please call our customer service line at ###-###-####. We will be more than happy to place your order and offer you free 2nd day shipping.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was given a $150 gift card to Bliss as a gift for my wedding shower. I booked a treatment at Bliss57 (appt on August [redacted]), but when I went to pay they told me that there was only around $98 left on the card. Rather than offer to help me resolve the issue, the staff at Bliss 57 told me that I should call the 800 number on the back of the gift card to find out what had happened. This was the first red flag. I called the number once and there was told that a "manager" would be calling me back for details. I waited for two weeks with no follow up and finally called back. This time, after repeating my entire story - apparently they do not keep records of their "customer service" interactions - I was told that they could see from their records that my gift card had used by someone else (they gave me a name, but I did not write it down) to purchase a $50 gift card online and the remaining dollar and change deduction was due a shipping/processing fee. They told me that a manager would call me back to process the refund. Again, two weeks went by without a call. When I called back a THIRD time and explained my ENTIRE story AGAIN, the Bliss representative told me that she would be sending me a new card for $50 in the mail to reimburse me for the amount that was stolen via the fraudulent order through the Bliss website. Mind you that I was technically owed $51 and change, but was willing to let it slide at this point. The agent ([redacted]) confirmed my address via email and promised that the card would be sent out within the week. She even sent a confirmation email to me, which I am happy to share. That was on September [redacted] and it is now October [redacted] - still no card and in the meantime she has stopped returning my emails. So, today I called for a FOURTH time to check up on the matter and was told that it is against company policy to refund the amount because they could not tell who had used the card to make the fraudulent purchase. I KNOW that the latter is not true, because a customer service representative had already told me exactly who had purchased the gift card online...because BLISS ALLOWED THE TRANSACTION TO OCCUR AND HAD SHIPPED THE NEW GIFT CARD OUT. In any case, today's customer service supervisor claimed to have no knowledge of this and no way to access this information that had been accessed by someone else on her team. Obviously not true. She flat out told me that it is against company policy to refund lost or stolen cards. My issue is NOT that I lost my card, but that BLISS allowed my card funds to be stolen via their OWN WEBSITE.

It has now been TWO FULL MONTHS since my first call with the Bliss customer service team and I have not received any acceptable resolution. I am beyond frustrated with this situation and am submitting this formal complaint as a last resort now that it is clear that Bliss "customer service" agents will no longer assist me.Desired Settlement: At an ABSOLUTE MINIMUM, I need to be refunded in the full amount of the fraudulent charges that were made to my gift card via the Bliss website. ($50+shipping/processing charges). Ideally, I would also be compensated for having to jump through an insane number of hoops to get back money that Bliss allowed to be stolen from me.

Business

Response:

We are not reasonable for "fraudulent" use of gift cards. Gift cards are distributed to customers and we have no control over who uses them. This is the responsibility of the customer that is either using the card or giving the card to a recipient to charge purchases/services and not loose the card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I find it completely unacceptable that Bliss is unwilling to compensate me for money that someone stole off of my gift card via the Bliss website.The company has the information about who stole the money, since they shipped the gift card that was ordered with MY gift card to that person, but are not willing to investigate further. Furthermore, their customer service is absolutely appalling - disorganized and rude.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely, [redacted]

Business

Response:

We are sorry that your gift card information was stolen but we are not held responsible for use of gift cards and purchases made on gift cards after they are delivered to the entered shipping address.

Review: I had purchased a 200$ gift certificate from Blissworld.com for my wife. She used it to book an appointment at Bliss Spa in Boston. It was supposed to be a "Head-To-Toe ‘Glow" Treatment for 90 mins. One the day of the treatment, since that spa is hidden deep inside a different hotel without any signs or so, she was 10 minutes late for the appointment. After her arrival, they made her wait in some "relaxation room" for no reason for another 20-25 minutes. Then they ended her treatment in just an hour without having told her so before the treatment started. They also didnt do many parts of the advertized treatment (e.g. some oil treatment). I also dont understand why didnt they tell her before beginning the service that it will be less than promised. I have been to many fancy spas but nobody was so rude and deceitful. They said you were late to the appointment. Even if one ignores the 5 mins delay on her side due to hard to find location, they were short on service by almost half hour out of the 1.5 promised. My wife tried to talk to the Boston Bliss manager but she was very unhelpful and all she said was "next time we will do a better job". Thus she already accepted that they had provided a substandard service but failed to do anything about it. I tried to contact Bliss Corporate headquarter in NYC where I had purchased the gift card from. I called them 3 times in the span of three months. Each time, they would say they would "look into it and get back to me". However they never cared to call back any of those times. A month ago I had talked to their customer rep called [redacted], who said she is sorry for the inconvenience and will get back to me. She never did. I called her again last week and she had completely forgotten about my complaint and told me a standard spiel of contact the spa manager again. All this shows careless attitude to the customer and tendency to neglect their complaints. This kind of promising lots of services and not providing them is quite shocking and almost like stealing money from customer's pockets.Desired Settlement: Given the incomplete service received and time wasted to get it resolved through their customer rep, we want either a refund or another treatment from scratch.

Business

Response:

Hello,

My name is [redacted], and I

am sending over my correspondance with [redacted], spoke to the Client

on Monday 08/**/13 to reinform him that since the Gift card was used on a prior

service, there is no way we could refund him for the service. You can

find all of the information below. Please let me know if there is any

more information you would need regarding this case

All the best,

Business

Response:

Hello,

[redacted] purchased a giftcard with us, and gifted the card to his wife. His wife redeemed the services on May [redacted] at our Boston Location. He wife was 20 minutes late for her services and as a result, her service time was cut. After speaking to Boston management his wife received a 10% courtesy discount for her services for that day. He contacted customer service requesting a refund for the gift card that was already redeemed. He was advised numerous times to contact the Spa Manager. We will not be refunding the giftcard.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not agree that they gave a 10% discount as they claim in their email--I wonder how they can make such a false claim without any documentaion. This is yet another of their false claims. My wife reached at most 10 minutes late and was made wait in the lounge for 20 minutes.. Thus instead of 1 hr 30 minutes, only received a service for 1 hour.

I had contacted the Boston location multiple times but they were completely unhelpful and unapologetic--their only response was "we will do a better job next time."

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I want to ask about my order [redacted]. I returned it in December, and the [redacted] tracking status (tracking number: [redacted]) shows that it was delivered on Dec. **, but I didn't receive the refund.

I made two phone calls to the customer service, only got the response that the warehouse has no information about this returned package.

I also wrote two emails, but didn't get any response. The agent picked my phone call yesterday promised to reply within 24 hours, but no one contact me.

I have already sent the products back, and I have done everything I can do. If there is any problem with their warehouse, it is blissworld's responsibility to deal with the problem. I am not the person to pay for your fault.Desired Settlement: Get the refund as soon as possible.

Business

Response:

Hello,Our system shows your credit card ending in 5050 has been refunded for $181.30 on 1/**/16.

Review: [redacted] order was placed 3/**/2015 of which $25.77 was charged to a Bliss gift card and the other $263.20 was charged to my [redacted]. They never informed me that this was cancelled and after 5 calls I was told by all Bliss agents that they do not know what is going on because they do not have access to orders placed through their old system. Someone by the name of Vincent (do not know his last name but phone # ###-###-####) from their corporate office called regarding my complaint and said this was cancelled and refunded 3 months later July [redacted] or JUly [redacted] to my credit card portion and never called me back about the refund of my gift card. I emailed Bliss again and [redacted] said she would mail me a $25 gift card. SHe refused to initially acknowledge the gift card was $25.77 until I said I want my full money back of $25.77. [redacted] then said Bliss offers only $25 or $30 or $50 gift cards and I could only get $25. I emailed her demanding a full value to my gift card of $25.77 and she then called me saying she took the .77 to pay for the postage of the gift card. SHe never mentioned anything about shipping cost before and said a manager was in a meeting but would call me back to get the full refund instead. 3 days later, I never received my full money back or such manager call backDesired Settlement: I would like this company to stop lying about money and what they are charging. My gift card was $25.77, I would like to have all my money back. Please by transparent and professional as not requiring a business complaint or 7 phone calls for my own money back

Business

Response:

The customer did eventually receive a new gift card and requested that we include the 77 cents in her new gift card. From the history of Vernie's Gift Card# [redacted], the $25.77 was never deducted from her credit card since the order never completed. $25.77 was redeemed to purchase a new $25 gift card - Order#[redacted]. Overall the customer was charged $26.50 - $25.00 for the gift card and $1.50 for shipping. It is not valid to refund 77 cents when the cost of this purchase was not $25.77 but in fact $26.50.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This May order was cancelled due toBliss saying it was out of stock 2 months later on July [redacted]according to your corporate office. I did not ask or was not evertold by Bliss to “redeem” or “purchase” a new gift gift. Mygift card used for the cancelled Kate Spade bag set order was loaded $25.77,which is what I wanted back fairly. When I talked for the firsttime with [redacted], she never said this “new order” is beingcharged $1.50 or any other charges (because it's not my fault I needa new gift card because Bliss was out of stock). [redacted] said the reasonI am receiving $25 was because Bliss only makes $25 or $50 incrementgift cards. Never ever did she mention shipping charges or ask me toforfeit .77 or ask me to pay the additional .73 needed to cover $1.50shipping. It is not even valid to burden me with shipping for thereplacement gift card from the order you cancelled because of Blissinventory problems. Had it been in stock as listed on your website,my order would be placed with my $25.77 gift card being used up

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Bliss refuses to give me the full 25.77 of my gift card from the order they cancelled because the KateSpade bag/set was out of stock (see bliss 1.pdf that shows in red ink that my gift card was $25.77). I no longer have the gift card and fairly think Bliss should reissue another $25.77 gift card for their inventory error. After numerous calls, the representative I spoke to [redacted], told me I can only get $25 gift cards and forfeit .77 because Bliss only makes $25 or $50 gift cards. She never mentioned anything about shipping charges ever. I later emailed her (see the bliss1.pdf email prinout attached) saying this is proof my gift card has $25.77 and I want my correct rightful amount, not the 20% of Bliss coupon (see attachment Bliss2.pdf) they offered. [redacted] then called me back to tell me now the new reason I can't have my full $25.77 gift card was because she took $.77 off to ship the gift card, even though it costs $1.50 shipment. It is not valid or fair to burden me with shipping for the replacement gift card from the order you cancelled because of Bliss inventory problems. I used a Bliss gift card to order order # [redacted] a Kate Spade bag/set on 3/**/15 and nothing else. I did not ask Bliss to “redeem” or “purchase” a new gift card and pay for shipping. I wanted them to reissue the same value gift card. Had it been in stock as listed on your website, my order would be placed with my $25.77 gift card being used up and not worrying about this gift card.