Blissworld.com

Review: I had ordered a lotion on Bliss's website and I called them 5 minutes later to cancel because I changed my mind. The customer service representative confirmed the cancellation but I was still sent the product and charged. I had to call 8-10 times just to get a return slip and I was told a different story by each customer service rep. (ex. this is not the number to call, I can't find your order number, i'll have a supervisor call you back, our refund system isn't working.) I finally got a return slip and shipped the package back which Bliss verified they received. They have had the return now for 30 days and I have still not received my refund. I have called numerous times to get it and I keep getting different stories. I have been treated so poorly by this company and I will never use them again.Desired Settlement: I want the business to be held accountable. No one should be treated like this especially since it was their error in the first place. It should be illegal for them to hold a customer's money for this long after the item was returned.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Blissworld has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I received a Bliss World "day at the spa" in January 2014 as a gift from 5 friends - it contained a massage, facial, manicure/pedicure and some sort of body scrub/wrap treatment. I was told that the gift would be both on the card AND in my account. When I tried to redeem it over a year ago in the store, Bliss told me there was an issue with the gift card (card #[redacted]) and that I couldn't use it for that visit. They also said it wasn't in my account. I tried calling a few months later to find out the problem and after spending HOURS on the phone on hold various times and leaving countless voicemails there was no resolution except that they said Bliss switched the systems it used and they couldn't locate the number on the account. I was told they would escalate the request to a manager who would call me back (after I gave them the name of all of the girls who bought me the gift and they would try and research each person to see if they could find the gift in one of their purchase histories). Over the past few months I have called probably 20+ times and never can get anyone on the phone, and when I do and explain my situation, they say they have to call me back and no one returns my call. Every time I call the main number (there is apparently no number for individual spas), I have been put on hold for over TWENTY OR THIRTY MINUTES! I do not know how these people are still in business. I have the card, but have not been able to use it.Desired Settlement: I would like to book my spa appointments for the massage, facial, mani/peti and body wrap at some point. I have been a VERY loyal customer to Bliss over the years and cannot believe this is happening.

Consumer

Response:

At this time, I have not been contacted by Blissworld.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: I am not a consumer of BLISS OUT but unfortunately I continue to receive PR emails from this company on a daily basis. I have followed the instructions on Opting Out of their emails, but they continue to send them. I have emailed a BLISS consultant and spoken with her on the phone many times to try and solve this issue and have me removed from their email database....but I continue to get emails sent to me still every single day. I never signed up for these emails and I do not want them coming to me anymore. My email address that they use is: [redacted] and the consultant that I have called and emailed to try a rectify this problem is: [redacted], Specialized Business Consultant at ###-###-#### [redacted] I have spoken with her a few times and the last call was over a week ago and she said she would talk to the IT dept. and find out why I was still being emailed and call me back. She never called me back nor have the emails stopped. I am very frustrated and just want these emails to stop.Desired Settlement: I just want BLISS to stop sending me

emails on my email address of: [redacted]

immediately & permanently.

Desired Settlement: Stop Contacting Me on my email address of: [redacted]

THANK YOU, [redacted]

Consumer

Response:

At this time, I have not been contacted by Bliss Out regarding complaint ID [redacted].

Review: I placed an order that was cancelled without any notification from Bliss. I had no idea but called to check the shipping and was informed that it was cancelled. I had to call 4 times to get the items re-ordered by a manager and shipped properly. I was then sent the wrong order and charged to my debit card. I called to tell them that the order was incomplete/wrong but they assured me it would be taken care of. It never was. I just gave up on the original order at this point. I noticed a few weeks later that my credit card had also been charged for the original order that was cancelled. When I emailed them about it they said that they went ahead and shipped the cancelled order anyway (I never got it) and it would have to be sent back for a refund. Not only was this order cancelled originally without my consent, I gave them a different card for the new order that was processed incorrectly, and now they wont refund my card because they claim they sent a cancelled order that I never received. This is fraud and theft. Now they just aren't answering my emails anymore.Desired Settlement: I would like my replacement order to be processed correctly- the order was incomplete even though I was assured it would be sent correctly- and a refund for my original order that was cancelled by Bliss and charged to my card.

Business

Response:

Our call center has contacted Brittney to issue a replacement and process a refund for the cancelled order.

Review: On June **, 2014, I placed an online order at BlissWorld.com (Order #[redacted]) for 6 items totaling $339.78 (charged to my Visa). I received the products approximately 1 week later, and began using them 1 week after that. I noticed very shorty afterward that there was something in the product line that was causing a chemical/negative reaction to my skin, and that I was therefore unable to use the product. I knew I would need to return the items.

Per their own website, their refund policy states that "We always hope you love all things bliss, but should you be less than happy with your order, return it to us within 30 days for a refund. Keep in mind that all web orders must be returned to bliss direct and not a spa location. When shipping a return, we highly recommend adding tracking information for your personal records. Bliss does not provide pre-paid return shipping labels".

As stated on their website, I was within my rights to return, so long as I provided and paid for my own shipping. I shipped the package priority mail (insured for over $200) on July *, 2014 to the address listed on their website for returns (Bliss Catalog, [redacted], ATTN: Returns Department). It was received by Bliss on July **, 2014 at 5:04pm (USPS Tracking number is available upon request).

Per their website, "Once we receive the returned item, you will receive a return confirmation via email. Please allow 3-5 business days for a credit to reflect on your card."

After 5 business days, I had not yet even received a return confirmation email, so in addition to my mailed/tracked/delivered return, I sent in a customer service request (via their online form) for someone to contact me ASAP.

It has now since been 2 full business days without a response in either area. I have tried today during normal business hrs to contact their customer service phone line (###-###-####) multiple times, and continue to have my call dropped after a previously recorded message informs me "We cannot take your call at this time - your call will be redirected to the overflow line".

I want my money back IMMEDIATELY. It has now been 7 full business days since Bliss received my return, and they are still holding onto my money and providing ZERO ways for me to contact anyone at their business. I am extremely dissatisfied, and am convinced that without action from Revdex.com, my issue will go unresolved.Desired Settlement: $339.78 refunded IMMEDIATELY to the purchasing credit card.

I do NOT want store credit.

I do NOT want a mailed check.

I want an IMMEDIATE and FULL REFUND to my credit card, AND AN EMAIL CONFIRMING THAT INFORMATION.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bliss Out has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,