Bludomain

Initial Business Response / [redacted] (1000, 10, 2015/09/14) */ We have sent everything to the client for the transfer - the authorization code and the transfer codes several times to [redacted] @ [redacted] [redacted] If she isn't receiving them then she would need to send us another email address to try at [redacted] @gmail.com [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is simply not true that they have sent the information to that email addressI have confirmed this just now after searching all my emails since the request was madeIf I had the information, I would be on my merry way and would not be initiating this Revdex.com complaint Perhaps they would be so kind as to include the requested information in a response to my open ticket that I sent them on August 20, regarding this matterThe open ticket number is: yvon-XXXXXXXXXXThis way there will be no email issues to contend with A second option would be to send the information to a second address: [redacted] @ [redacted] Final Consumer Response / [redacted] (4200, 22, 2015/10/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) If she can take the time to log in and fill out this form, then she can take the time to click one single button to forward the email that contains the codes I need to complete this transaction She is clearly stalling to wait out the day expiry period yet AGAIN so that the transfer cannot take placeJust send the email now, it's VERY simple and takes about seconds to doSend the codes and this will endSending the codes after the expiry date is not "doing everything on our end"It's doing nothing of any useNobody is fooled by your pretense at fulfilling your obligation Final Business Response / [redacted] (4000, 26, 2015/10/06) */ I sent you everything for your transfer - I'm not sure why you wrote the Revdex.com when you have been working with me and I have sent you everything promptly

We don't have phone support - and haven't in years ***If you send in a ticket someone can really help you blusupport.com

***,We provided you with the authorization code and transfer codes We aren't in charge of your MX records - I'm very sorry you feel frustrated but after reviewing protocol I show BluDomain handled your request promptlyMX records aren't something we are responsible for We simply update MX records if asked by the client however we don't have any other services regarding this

Aundrea,I have attempted to email you several times, three of the emails I have screen shot and attached here to provide you withPerhaps your email server is not functioning since so many others have had to contact Revdex.com! We all seem to have had the same issueI would consider some technical support concerning your business email.Lastly, though you have provided one part of the equation (providing the transfer code) Hover.com is still waiting to receive your release of the domain, which they too have sent you more than one email[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.) The support tickets (and there were many, many) were not filed under my name, they were filed under the account holder/business owner's nameAnd your response still does not justify why there is no phone number to call for customer service

Hello, we show you renewed your domain however I don't show any requests of you wishing to transfer your domain out I will be happy to start that process today and send you the informationSincerely, [redacted]

Initial Business Response / [redacted] (1000, 6, 2015/10/06) */ Your $was refundedYour domain name - you need to email [redacted] @blusupport.com and she can assist you with that, we haven't received any emails from you regarding your domain name We see you did pay your hosting fee in May and it was due in July and so the account was closed

Initial Business Response / [redacted] (1000, 9, 2015/08/18) */ We have provided this to [redacted] times already now - will send that information for a 4th time nowIt's very important she does everything in a timely manner as the registrar will l lock up the domain name to protect her as the client and ownership of her own domain name Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is simply not trueI have not received one single email from Bludomain since they sent an invoice request for me to renew with them to host my domain (email was in July)Yes, I have checked junk folder and spam folderNo, there are no emails sent to mePlease send the codes to my email address on fileIf Bludomain feels it easier, please call me and give the transfer authorization codes via phoneLooking forward to receiving this informationTo be clear, I have not received any emails, let alone three Final Business Response / [redacted] (4000, 20, 2015/09/14) */ We have already answered this complaint - she has been provided all of the information for the transfer + the transfer has already went throughThey're working with a 3rd party company so often it's frustrating as they aren't directing them correctly in the processBut we have done everything promptlySuper easy on our end Final Consumer Response / [redacted] (2000, 22, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for providing the informationI'm glad to have received it and be able to get stared with the new company

Complaint: ***
I am rejecting this response because: They say they have everything in there logs, but have nothing to prove that, they have shown no proofSo if a company they use to send out invoices does not get the invoices to the customer that is the customers fault? They continually scoot around the true issues and never actually resolve anythingI paid for Hosting that I did not receiveNow that they are actually hosting the site my years worth of hosting should start from now, not back in November.
Sincerely,
*** ***

Initial Business Response /* *** ** *** */
***, I'm sorry you are frustratedIf you don't pay your annual domain renewal fee then your domain name will expireI know you threatened to go to Revdex.com and do anything to make a complaint but really you just have to pay the
invoice
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am happy to pay the $invoice I owe Bludomain, however, I was not sent an invoice for the $domain feeTherefore, I will not pay any additional penalty feesHad the invoice been sent, this would not be an issue, as all invoices I ever received, on time, from this company have been paid on timeYear after year I've had to address this problem with Bluedomain and they have yet to do anything about their obviously flawed billing systemComplaints online, show that this is a common issue among other Bludomain clients, and yet they refuse to do anything about itI would like *** and her staff to recognize this repeated error, and bill me appropriately for the $I owe, as well as release my domain, at no additional costThis is the LEAST you can do after taking my site down every year due to your accounting errorsIf you absolutely have to have the additional $to renew my domain, the cost should be absorbed by Bludomain, as it was their error that incurred the chargeWith $80,clients that should be pennies to this company...MAKE THIS RIGHT!
Final Business Response /* *** ** *** */
The domain is not in our control, it went into redemption and we the registrar gives the client so much room to see their site is down - over days and then an additional + days until they put the domain back into the public pool
We invoice efficiently at BluDomain and we simply can't invoice more than the times that we already do for a $payment
I'm sorry but we can't do this, Lindsay you didn't pay your domain renewal fee and then for days you didn't notice your site, email and website was down which could have prevented the new $redemption fee

Complaint: ***
I am rejecting this response because: They should have provided their secure email server informationWe never asked for them to do anything with our email migration, we only needed the secure server information so we could do itThey never gave us that information and never responded to our requests to receive itIf they have a secure server they should have provided the information for it so we could migrate our emails effectivelyHopefully other businesses who are with blu domain do not use their email systems, otherwise they will either lose all their archived email information or have to pay someone to help them migrate it because Bludomain does not provide the secure email server information
Sincerely,
*** ***

(The consumer indicated he/she DID NOT accept the response from the business.)
We never asked Bludomain to migrate our emails for usOur new web company was doing that for us and was going to migrate our emails from bludomain's server to *** appsYour email server, server.bludomain10.net:993, produces an SSL error on ***'s end*** requires a secure server certificate in order to migrate emails to its serverBludomain never provided this secure server certificate to us, even after we asked many times
Because Bludomain did not have a secure email server we could not migrate our emails to *** apps effectively and had to hire an IT person to manually migrate the emails
We never expected or asked bludomain to do the migrationAll we needed from you was the secure server information which you failed to provide when we asked you over and over again
You also modified our MX records without our approval which caused our emails to be shut down for over hoursWe had to ask you to revert them back because you did so without our permissionWe have the email records to show that
You acted very unprofessionally, unresponsive, and caused a lot of time and money lost to our business

Complaint: ***
I am rejecting this response because: Bludomain did not provide us with the secure server information that was requested of them multiple times in order to migrate our emailsThey completely ignored this requestTheir responses to this complaint have not even discussed the secure server issue and they keep avoiding the discussion entirelyThey failed to provide a secure email server to their customers and as a result, we could not transfer our emails without hiring an IT person to do soHad bludomain provided the secure server information that we requested multiple times, we would have been able to migrate our emails properly and not incurred access costs to have to do soIt's irresponsible for them to be providing a web service to their customers without a secure email server, and if they do have a secure server they should have provided us with the information so we didn't have to hire someone to migrate the email data
Sincerely,
*** ***

We aren't charge of her needs with her new hosting company We unlocked her domain name, sent her authorization code & transfer codes and accepted the transfer - that's all we can do for this client Any other services are not services we do at BluDomain and would be a cost related service

Initial Business Response /* (1000, 6, 2015/09/19) */
Her site is down because domain expired and she allowed it to go into redemptionShe will need to pay the redemption fee to get her domain outWe do not owe her any refunds
Initial Consumer Rebuttal /* (3000, 8, 2015/09/22) */
(The
consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately I can't accept this responseI still have not received any communication from the business, and I have not been issued the response
The business claims that they do not owe me the refund, but I did in fact pay their $hosting fee and then the additional $redemption fee chargeI have receipt of this $transaction through paypal on September 11, Once I paid I received absolutely no communication from the company and the website was not taken out of redemtionI waited over hours to see my site go live as they promised it would beI waited an additional hours until I contacted the business in regards to not seeing the website go liveI then waited another hours without any communication for over hoursI finally received one short response that stated that I still owed an additional $Because I had already paid and the business was not responding to my e-mails I asked for a refund for $
I would like my refund so I can move my business to a company that will provide satisfactory customer service and does not charge unexplainable fees
Thank You,
***
Final Business Response /* (4000, 10, 2015/09/30) */
unfortunately your domain name went into redemption as you didn't renew your domain name in over days while your site and email were down
This has nothing to do with your hosting that was due in August + we don't prorate hosting fees so a refund is not possible

Initial Business Response /* (1000, 6, 2015/10/21) */
Her domain name is transferred out xoxo we worked with her promptly and the domain name is no longer in our possession
Initial Consumer Rebuttal /* (3000, 8, 2015/10/24) */
(The consumer indicated he/she DID NOT accept the response from
the business.)
Bludomain's response was not prompt and I was threatened in writing by the companyThe matter is resolved now, after much conflict and stress.I would highly recommend avoiding doing business with a company that takes your money and then steals (registers it in their own personal name) your domain name without your written authorization, making it impossible for you to reach out and talk to them(No working telephone)

We don't have phone support - and haven't in 14 years [redacted]. If you send in a ticket someone can really help you.
blusupport.com

(The consumer indicated he/she DID NOT accept the response from the business.)
The support tickets (and there were many, many) were not filed under my name, they were filed under the account holder/business...

owner's name. And your response still does not justify why there is no phone number to call for customer service.

We have already spoken to Mr. [redacted].   Yes, we did mistakenly send out an invoice for $0.00 but we corrected that.  We also invoice every single client 2-3 months out + due the high number of invoices we send - PayPal has had many issues not finding invoices  We however, have...

everything documented in our logs.  So yes that's possible.

Hello, we show you renewed your domain however I don't show any requests of you wishing to transfer your domain out.  I will be happy to start that process today and send you the information. Sincerely,[redacted]