Bludomain

Initial Business Response /* (1000, 9, 2015/08/18) */
We have provided this to [redacted] 3 times already now - will send that information for a 4th time now. It's very important she does everything in a timely manner as the registrar will l lock up the domain name to protect her as the client and...

ownership of her own domain name.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is simply not true. I have not received one single email from Bludomain since they sent an invoice request for me to renew with them to host my domain (email was in July). Yes, I have checked junk folder and spam folder. No, there are no emails sent to me. Please send the codes to my email address on file. If Bludomain feels it easier, please call me and give the transfer authorization codes via phone. Looking forward to receiving this information. To be clear, I have not received any emails, let alone three.
Final Business Response /* (4000, 20, 2015/09/14) */
We have already answered this complaint - she has been provided all of the information for the transfer + the transfer has already went through. They're working with a 3rd party company so often it's frustrating as they aren't directing them correctly in the process. But we have done everything promptly. Super easy on our end.
Final Consumer Response /* (2000, 22, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for providing the information. I'm glad to have received it and be able to get stared with the new company.

Initial Business Response /* (1000, 10, 2015/09/14) */
We have sent everything to the client for the transfer - the authorization code and the transfer codes several times to
[redacted]@[redacted].**
If she isn't receiving them then she would need to send us another email address to try at...

[redacted]@gmail.com
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is simply not true that they have sent the information to that email address. I have confirmed this just now after searching all my emails since the request was made. If I had the information, I would be on my merry way and would not be initiating this Revdex.com complaint.
Perhaps they would be so kind as to include the requested information in a response to my open ticket that I sent them on August 20, 2015 regarding this matter. The open ticket number is: yvon-XXXXXXXXXX. This way there will be no email issues to contend with.
A second option would be to send the information to a second address: [redacted]@[redacted]
Final Consumer Response /* (4200, 22, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If she can take the time to log in and fill out this form, then she can take the time to click one single button to forward the email that contains the codes I need to complete this transaction.
She is clearly stalling to wait out the 30 day expiry period yet AGAIN so that the transfer cannot take place. Just send the email now, it's VERY simple and takes about 10 seconds to do. Send the codes and this will end. Sending the codes after the expiry date is not "doing everything on our end". It's doing nothing of any use. Nobody is fooled by your pretense at fulfilling your obligation.
Final Business Response /* (4000, 26, 2015/10/06) */
I sent you everything for your transfer - I'm not sure why you wrote the Revdex.com when you have been working with me and I have sent you everything promptly.

Hello, we have had no tickets submitted under this first or last name via blusupport.com

[redacted],We provided you with the authorization code and transfer codes.  We aren't in charge of your MX records - I'm very sorry you feel frustrated but after reviewing protocol I show BluDomain handled your request promptly. MX records aren't something we are responsible for.  We simply update MX records if asked by the client however we don't have any other services regarding this.

Aundrea,I have attempted to email you several times, three of the emails I...

have screen shot and attached here to provide you with. Perhaps your email server is not functioning since so many others have had to contact Revdex.com! We all seem to have had the same issue... I would consider some technical support concerning your business email.Lastly, though you have provided one part of the equation (providing the transfer code) Hover.com is still waiting to receive your release of the domain, which they too have sent you more than one email.[redacted]

Initial Business Response /* (1000, 5, 2015/06/11) */
Hello [redacted],
We have never had a malfunctioning website to this day. It's impossible to have 1 from any template because if you have 1 then they all would malfunction if that makes sense. If text wasn't saving to a page then we have seen...

clients that just need to clear their cache on their computer. I don't have any tickets with your last name in general support so I don't know what your domain name is. We don't issue refunds or exchanges. I'm clearly confused because we honestly in 14 years have not had a website that doesn't work we simply wouldn't be in business. We're very happy to help you in anyway learn the website admin. I could investigate further if you sent a domain name in this complaint. I'm sorry you're frustrated.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
Saying you are sorry I am frustrated does not resolve the problem, you can understand why I would feel more frustrated.
I also feel you are feeding me more lies. You said you have never had a malfunctioning website but I am telling you I was unable to use my website properly and save text and images even. I was also contacted a few months ago from another photographer who emailed me asking for help with the SAME template - she said it was not working as it should and BLUDOMAIN was not helping her. Sounds familiar! I can copy this email - electronic proof if you like.
So you cannot say you have never had issues with any websites. Unfortunately, you are not a perfect company.
I created tickets through your website so I am very surprised you have not kept a record of my interactions, mainly with [redacted]
I ask you to rethink your policy to refund a template when the client is not happy with it.
If not, then you cannot resolve my complaint.
My domain name: [redacted]
Final Business Response /* (4000, 20, 2015/07/21) */
[redacted],
If you can send a note to [redacted]@gmail.com - I'm the owner and will review your concerns and address them.
[redacted]
Final Consumer Response /* (4200, 22, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
All of my concerns have already been stated and I have had may tickets for support with bludomain (I am sure you can view these to see all the specific issues I ran into).
[redacted]

Initial Business Response /* (1000, 6, 2015/10/06) */
Your $100.00 was refunded. Your domain name - you need to email [redacted]@blusupport.com and she can assist you with that, we haven't received any emails from you regarding your domain name.
We see you did pay your hosting fee in May and it...

was due in July and so the account was closed.

Hello [redacted] - nowhere in our FAQ's, site - or 14 years of business have we ever had a service for 3rd party email services.
If you decided to use this then you would have to hire them outside of BluDomain.
We wouldn't just change your DNS unless you provided someone on our team with DNS...

numbers to change it -- we would have no idea what those were. So that seems odd?
We have done nothing but prompt service and I'm sorry but email migration is not a service we provide.