Blue Cross and Blue Shield of Illinois

This is in response to Christina [redacted] inquiry, submitted to your office and received by Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association, on March 5,...

2018.    Due to the Protected Health Information involved in the response of this inquiry a letter will be sent directly to Christina [redacted] on or before the due date of March 25, 2018.    We strive to deliver excellent service and appreciate being made aware of instances in which improvement is possible.  If you require additional information please do not hesitate to contact us in the future.

Please see attached letter.

Please be advised that Blue Cross Blue Shield of Illinois (BCBSIL) is in receipt of the inquiry forwarded to your agency identified by Case Number [redacted]. This inquiry was received in our office on December 19, 2017.    Thank you for understanding that due to the Health Insurance...

Portability and Accountability Act (HIPAA), BCBSIL is unable to release this complainant’s Protected Health Information (PHI) without consent from the complainant. However, please be assured that BCBSIL conducted a thorough review of the complainant’s inquiry. As a result, a detailed response was mailed directly to the complainant on December 28, 2017   It is our pleasure to be of assistance. Thank you for the opportunity to address the complainant’s concerns.

Complaint: [redacted]
I am rejecting this response because:this is NOT a protected HIPPA violation/complaint! This is a complaint of a switch and bait billing scheme!Because of their gross negligence in “protecting” my identity during the initial application process it has resulted in my identity being compromised as admitted through their recent class action lawsuit!!! They have already been neglect when it comes to my identity, NO need to “protect” it NOW!!!
Sincerely,
Jennifer [redacted]

This is in response to Jean [redacted] inquiry, submitted to your office and received by Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association, on March 13, 2018. Due...

to the Protected Health Information involved in the response of this inquiry a letter will be sent directly to Jean [redacted] on or before the due date of April 3, 2018. We strive to deliver excellent service and appreciate being made aware of instances in which improvement is possible. If you require additional information please do not hesitate to contact us in the future.

Due to the Protected Health Information involved in the response of this inquiry, a letter will be sent directly to Raymond [redacted] on or before the due date of January 27, 2018.Thank you,Kristin [redacted]

We mailed a response to Ms. [redacted] on 01/24/17.  She should receive a copy in the mail soon.

Due to the Protected Health Information involved in the response of this inquiry a letter will be sent directly to Ms. [redacted] on or before the due date of February 7, 2018.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Jean [redacted]