To whom it may concern, As the customer is having the unit worked on directly by the manufacturer Blue Dog RV will await repairs and deliver to the customerAll warranty dealings with the manufacturer are based on warranty approval and repair at the discretion of the manufacturer
Complaint: [redacted] I am rejecting this response because: The Unit was falsely advertised without any damage and was way overpriced in the condition it was brought to meThis is ridiculous I have to fight and argue I agree it is nice that they are fixing it but they need to understand I didint order a damaged unit I don't have the time and patience to deal with all the repairs I bought this unit so I would have a place to live whille I workI can't afford to live in a hotel whille the thing is fixed I hope we can work something outbut I really can't be stuck in the winter and have issues go wrong on the unit I will lose everything I own including my career I really tried to buy a unit without damage and these issues should have been addressed in the posting and in the price tag before the purchaseNot after when it affects the costumer in every way shape and form
To whom it may concern,We would like to address the concerns that *** [redacted] rises and also elaborate on Mr[redacted] 's proposed resolution.Mr [redacted] has had the following items brought in for repair in our service location in Pasco, WA.Listed window frame that would not open and was gouged- Parts here and we are installing 10-9-2015Listed sofa screws replaced and tightened along with new button.Listed wallpaper that is bubbling- We are waiting for authorization from Keystone Manufacturer for authorization on repair.Kitchen blind is now functional and a new kitchen window has been installed.Listed molding is on order.The wall next to the bunk beds that is listed as bowed is waiting for authorization from the manufacturer to approve manual hours to take out the bunks to repair the wall.All listed issues with walls in this unit will be remedied once manufacturer authorizes replacement of listed wallsThe listed radio has been replaced.The bottom of the sofa has been listed as customer damage as it has been determined that this is from customers bumping when entering the unit.Listed dinette has been remounted.Blind wands above bunk beds have been replaced.Listed bathroom door has been adjusted and corrected.The rear bumper plug has been replaced.As for the listed scratches on the camper we are not aware of this repair and do not see to what you are referring.To address the "electrical" issue you experienced on your tripAfter reviewing your story as well as trouble shooting with you in the shop we have determined that you left your fridge running through out your trip and it simply drained down your batteriesWhen you are dry camping and not plugged into a power source there is only one source of power on which to draw.We would also like to address the statements made by the [redacted] 's regarding conversations and negotiations with*** [redacted] and [redacted] We discussed that we would not refund your entire purchase but would be MORE than willing to issue a trade in at a price that resulted in a resolution to both partiesUnfortunately that was not a resolution that Pleased the [redacted] s as they wanted to simply no longer own any unit.They [redacted] s stated that they would simply get repairs done and sell the unit themselves in order to recoup the money and not own another unit at all
To Whom It May Concern: The title for the unit in question was in fact lost by the manufacturer Miss [redacted] is being provided a full refund for her purchase of the unit in question as requested Thank you, Blue Dog RV
[redacted] purchased a 'pre-owned' Four Winds motorhome on (vin [redacted] )This motorhome was 'used' and customer was aware of this at time of purchase (signed contracts on file) First contact after delivery was regarding 'how to operate A/C while on generator' On [redacted] contacted service department to set up appointment for 'a few minor issues' On [redacted] contacted service department to schedule 'winterization' for motorhome On [redacted] cancelled a scheduled service appointment and told our staff that 'he would re-schedule at a later date' At no time during any of these contacts was there any mention of issues with the [redacted] 's motorhomeOn (approximately year and months after the [redacted] 's took delivery of their motorhome) did we receive a call informing us that the [redacted] 's "had left their awning open and the wind ripped it over our roof and did damage." They informed us that their insurance company had steered them towards RNR RV in Liberty Lake, WA to have insurance repairs completed [redacted] then stated that RNR had found 'dry-rot' in their roof and demanded that Blue Dog inspected their unit while in the shop at RNR RVI then informed Mr [redacted] that it was not common practice for Blue Dog to inspect units sitting in our competitor's shop, but if he would like to bring motorhome to Blue Dog RV for inspection, I would allow thisMr [redacted] did not like this answer, and threatened to 'get an attorney' should I not inspect motorhome at RNR's Service CenterI again let Mr [redacted] know that this would not be appropriate, but the offer to bring to Blue Dog RV for inspection was OK (as we would try to see what/if there was any actual issues with the RV)Again, this motorhome was in the [redacted] 's possession for over a year at the time of the call) To reiterate, the [redacted] 's purchased a pre-owned motorhome on 7.8.15, called trying to get Blue Dog RV to pay $4,for roof damage that we had no chance to inspectI do not feel that in this case what the [redacted] 's are demading is reasonable in any way Any additional questions, please fell free to contact me direct Best Regards, Marc H [redacted] Blue Dog RV
March 12, 2018Revdex.com NorthwestStation Drive, Ste.222DuPont, WA 98327RE: Dispute # [redacted] Mr [redacted] ***, In response to Mr***s’ dispute we apologize that he feels he has been lied to however at no point did Blue Dog misconstrue or withhold any informationMr***’s complaint here to the Revdex.com is very vague, we typically would ask for more specifics in order to research sufficiently however upon pulling open the account found that Mr [redacted] filed a review on GoogleThis review provided more detail as to why he is truly upsetAccording to the review, which we can supply if necessary, Mr [redacted] is most concerned that we sold his unit for more than he felt it was worth to which he felt is ethically wrong We apologize that Mr [redacted] feels this way and want him to understand that we are in no way performing any unethical practicesWe deal with NADA pricing which is used the same as if using Kelly Blue Book for a car saleBlue Dog also takes into consideration repairs that must be made and how they affect the value of the unit as well With that said if Mr [redacted] would like to provide further information on how we can remedy his being upset we are willing to work with him.Respectfully,Pat N [redacted] Service & Parts Director208-773- ext [email protected]
To whom it may concern, The customer has already reached the resolution requested and received the check outlined in the complaintLast contact date was 10/3/in which the customer stated "Jay got me all lined out." Please let us know and other information you require, Blue Dog RV
Mrs***, I have called twice and have left two voicemails for a call back with no call back from customerFirst call from me was 4/6/at 9:I also made another attempt this morning, Monday 4/9, and left a voicemail on the number listed in our systemWe will continue to reach out until we make contact thank you, Josie P***208-773-[redacted] @bluedogrv.com
The [redacted] purchased their Keystone Bullet Premier (vin # [redacted] ) on 11.28.15; this unit was 'new' and covered by the Keystone Manufacturer WarrantyAll service work, since their purchase, that has been requested by the [redacted] under 'factory warranty' has been submitted/authorized/completed under their warrantyThe [redacted] have now requested that 'stress cracks' be repaired under 'factory warranty', which has been DENIED by Keystone RV (we have requested the authorization several times from Keystone, and have been denied each time)As we have continued to try and assist the [redacted] , Blue Dog RV requested that hey get estimates for the repairs by their local RV shops; these estimates have ranged from over $7,to now recently closer to $2,000)These estimates seemed out-of-line with what the actual work entailed, which led Blue Dog RV to ask the [redacted] to bring the unit back to ANY Blue Dog RV facility to have the work inspected and possibly repairedBlue Dog RV does not feel that this is 'out of the ordinary' and will stand by the offer to do any necessary repairs (should there be actual fault)Additionally, this is what the customer is asking to be done (they are just 'inconvenienced' by having to bring it to a Blue Dog RV facility, which is where they purchased it)Should the [redacted] agree to bring their unit to our facility, they may contact me directly to set up any necessary appointments Please feel free to contact me with any additional questions, Marc H [redacted] Operations Manager- Blue Dog RV
Complaint: [redacted] I am rejecting this response because: Egon *** Blue Dog was responsible for the damageThe 5th wheel was new and less than months old when the damage occurredI would expect that Blue Dog would be responsible enough to ensure the repair would last as long as the surrounding area of the siding as stated on the original complaintBlue Dog says that the work was performed by a reputable business and stated they expect no future problems with the repairI expect them to stand by that and warranty sameIf the repair does not stand up to their expectations then why should I be responsible and have to deal with any future issues for damage they createdTo date there has been no issue with the repair
Blue Dog RV has submitted all needed information to the warranty provider who is processing [redacted] cancellationThe provider then will provide the refund wither to the lien holder of the financed portion (if applicable) or directly to the customer if no lien is present
[redacted] and [redacted] purchased a Bullet Travel Trailer ( [redacted] ) from Blue Dog RV dated (over years ago)At the time of purchase, the [redacted] were instructed and handed the 'limited warranty' information supplied by the manufacturer of their new trailer (Keystone RV)Any and all 'warranty issues' that needed to be addressed during the time period covered under the Keystone Warranty were authorized by Keystone and repaired by Blue Dog RVShould there be any additional issues the [redacted] feel should be addressed by the manufacturer (as the [redacted] Manufacturer's Warranty has expired), the customer will have to take up those issues directly with the manufacturer (Keystone RV)Should the [redacted] get authorization from Keystone RV to repair the items in question, Blue Dog RV will expedite any necessary repairs Any additional questions, please feel free to contact me direct Marc H [redacted] Blue Dog RV
To whom it may concern, Blue Dog RV is following proper procedure in order to get the customer [redacted] the correct door from the manufacturerThe door is on order and will be fulfilled by the manufacturer as promised In addition to the fulfillment of the order Blue Dog RV has already arranged a free pick up of the customers unit for the inconvenience they experienced during their walk through
Mr [redacted] purchased a new Rubicon Trailer (vin # [redacted] ) on 6.26.15, with a 1-year warranty from the manufacturer (Dutchmen)On July 1, 2015, Mr [redacted] emailed photos to Blue Dog RV with regards to a small water leak in the trailerOn July 6th, we had scheduled a service appointment with Mr [redacted] to review the issues with trailerOn July 8th (days after the initial contact with Mr [redacted] ), Blue Dog RV had arranged for the manufacturer to pick-up, repair, and return the trailer to Mr [redacted] at the manufacturer's plant (Pendleton, OR) with Mr [redacted] 's approvalThe manufacturer did all repairs and returned the trailer to customer days after initial contact with Mr [redacted] The manufacturer also refunded days of payments to the [redacted] 's for their inconvenienceMr [redacted] also demanded at that time $3,additional dollars for "inconvenience" from Blue Dog RV, which Blue Dog RV declined (as we had already gone above-and-beyond for this customer)Mr [redacted] then threatened to "go to social media" unless we paid the $3,000, which we declined againNo contact has been made by the [redacted] 's to Blue Dog RV since (months ago) We feel that Blue Dog RV has done everything possible to satisfy this customer, including having manufacturer piand deliver unit directly to the customer (also had months of payments reimbursed by factory)Customer has chosen to take trailer to another dealer for additional warranty work, which is acceptable by manufacturer and Blue Dog RV Marc H [redacted] Operations Manager Blue Dog Rv
Complaint: [redacted] I am rejecting this response because:The statement made by BlueDog RV is incorrect as the resolution was not agreed to on December and we were advised at that time we would be contacted regarding the resolution once reviewed by the "owner"In addition to no follBlueDog did not respond to attempts to contact them directly via email until we contacted the Revdex.comThe dishonesty from BlueDog from the beginning is a representation of our entire experience
Complaint: [redacted] I am rejecting this response because:These folks were the hardest people I have ever dealt withI also don't think they had the ability to fix anythingThe kid that walked us through rushed usThinking he might have known about the mold issuesThen they sold us a bogus warranty planAs the RV has go to their facilityWhich is over miles and not very easy to accommodateThe kid was supposedly to show us how to drain the water and winter prep which he didn't doI asked to exchange the unit before anything was done they refused to do thatWe have had the RV for over a year and yet to even sleep in itMy Dad planned two trips to MT one last year and one this year with hopes to travel around the stateWe were never able to do that because the RV was in for repairs both timesYou can't put a price on quality time with your elders because you never know when they won't be around and each year it's a little hared for them to get around Just in payments we are out around not to mention our emotional distress over the ordeal Sincerely, [redacted]
Mrand Mrs [redacted] purchased a "new" Sierra Select Fifth Wheel (vin# [redacted] ) from Blue Dog RV-CDA location on Thursday, June 18th Part of the original negotiations included the [redacted] ' demands that the trailer had to be prepped and "ready-to-roll" no later than Wednesday, June 24th (business days later)Blue Dog RV accommodated this demand and the unit was picked up on time The [redacted] ' then first reported on that the trailer "had some issues"Blue Dog RV service team then returned call and set service appointment with customer Since that period of time, all issues with the trailer (manufacturer defects) have been repaired or addressed under Forest River warranty, without exceptionOn August 15th, it was also reported that Mrs [redacted] had called into our service center and stated "this trailer is a piece of crap" and demanded a full refund of their purchaseShe was informed that Blue Dog RV was not the manufacturer of their RV, and that everything in our power had been done to address/remedy any issues with their RVOn Blue Dog RV received a notice from the Revdex.com that the [redacted] ' were again demanding a "full refund" of their purchaseOn Mrs [redacted] was informed that Forest River had extended their warranty months because of these issues, which then Mrs [redacted] stated that she "wanted to be further compensated by Blue Dog RV for her time"Since that time/date, Blue Dog RV has continued to stay in touch with customer to notify them of all repairs/parts shipments, etc., along with passing information to Forest River for warranty authorizations (which we have received and continue to do remaining work).Any additional information needed, please call me direct
Hi, my name is Tim M [redacted] and I am the Corporate Client Liaison , my contact information is [redacted] @bluedogrv.com, PH 208-773-Ext *** We have agreed to settle the clients complaint and authorize a $Credit towards Parts or MaintenanceTo be discussed with client and the Blue Dog RV Las Vegas Service Deptand manager Ramon A***We offer our apology on the time frame and lack of communication regarding this issue, we will strive to have better client communication in the future Your happiness is important to us and I hope this gesture will help move us forward and onto a good relationship in the futureAgain I am sorry you had to go through this and please reach out to us in the future with any concerns you may have moving forward Thank You
To whom it may concern, The Listed Customer, [redacted] , has been informed that Blue Dog RV will address(And repair if necessary) Mr [redacted] 's submitted list of issues.Blue Dog RV offered to remedy our mistake but as stated by [redacted] himself we have "Gone over and beyond to make things right."to remedy the only outstanding complaints the customer will be receiving $worth of gas reimbursement for inconvenience as well as his tailgate addressed by 4:00pm on 4/26/ [redacted] has also stated that there is "No outstanding issues" with his trailer at this time and that he is anxious to get the process moving so he is able to use the unitAfter 4/26/his current complaints will be resolved and any future warranty issues will be handled with the manufacturer and dealer to insure the year manufacturer warranty is upheld
To whom it may concern, As the customer is having the unit worked on directly by the manufacturer Blue Dog RV will await repairs and deliver to the customerAll warranty dealings with the manufacturer are based on warranty approval and repair at the discretion of the manufacturer
Complaint: [redacted] I am rejecting this response because: The Unit was falsely advertised without any damage and was way overpriced in the condition it was brought to meThis is ridiculous I have to fight and argue I agree it is nice that they are fixing it but they need to understand I didint order a damaged unit I don't have the time and patience to deal with all the repairs I bought this unit so I would have a place to live whille I workI can't afford to live in a hotel whille the thing is fixed I hope we can work something outbut I really can't be stuck in the winter and have issues go wrong on the unit I will lose everything I own including my career I really tried to buy a unit without damage and these issues should have been addressed in the posting and in the price tag before the purchaseNot after when it affects the costumer in every way shape and form
To whom it may concern,We would like to address the concerns that *** [redacted] rises and also elaborate on Mr[redacted] 's proposed resolution.Mr [redacted] has had the following items brought in for repair in our service location in Pasco, WA.Listed window frame that would not open and was gouged- Parts here and we are installing 10-9-2015Listed sofa screws replaced and tightened along with new button.Listed wallpaper that is bubbling- We are waiting for authorization from Keystone Manufacturer for authorization on repair.Kitchen blind is now functional and a new kitchen window has been installed.Listed molding is on order.The wall next to the bunk beds that is listed as bowed is waiting for authorization from the manufacturer to approve manual hours to take out the bunks to repair the wall.All listed issues with walls in this unit will be remedied once manufacturer authorizes replacement of listed wallsThe listed radio has been replaced.The bottom of the sofa has been listed as customer damage as it has been determined that this is from customers bumping when entering the unit.Listed dinette has been remounted.Blind wands above bunk beds have been replaced.Listed bathroom door has been adjusted and corrected.The rear bumper plug has been replaced.As for the listed scratches on the camper we are not aware of this repair and do not see to what you are referring.To address the "electrical" issue you experienced on your tripAfter reviewing your story as well as trouble shooting with you in the shop we have determined that you left your fridge running through out your trip and it simply drained down your batteriesWhen you are dry camping and not plugged into a power source there is only one source of power on which to draw.We would also like to address the statements made by the [redacted] 's regarding conversations and negotiations with*** [redacted] and [redacted] We discussed that we would not refund your entire purchase but would be MORE than willing to issue a trade in at a price that resulted in a resolution to both partiesUnfortunately that was not a resolution that Pleased the [redacted] s as they wanted to simply no longer own any unit.They [redacted] s stated that they would simply get repairs done and sell the unit themselves in order to recoup the money and not own another unit at all
To Whom It May Concern: The title for the unit in question was in fact lost by the manufacturer Miss [redacted] is being provided a full refund for her purchase of the unit in question as requested Thank you, Blue Dog RV
[redacted] purchased a 'pre-owned' Four Winds motorhome on (vin [redacted] )This motorhome was 'used' and customer was aware of this at time of purchase (signed contracts on file) First contact after delivery was regarding 'how to operate A/C while on generator' On [redacted] contacted service department to set up appointment for 'a few minor issues' On [redacted] contacted service department to schedule 'winterization' for motorhome On [redacted] cancelled a scheduled service appointment and told our staff that 'he would re-schedule at a later date' At no time during any of these contacts was there any mention of issues with the [redacted] 's motorhomeOn (approximately year and months after the [redacted] 's took delivery of their motorhome) did we receive a call informing us that the [redacted] 's "had left their awning open and the wind ripped it over our roof and did damage." They informed us that their insurance company had steered them towards RNR RV in Liberty Lake, WA to have insurance repairs completed [redacted] then stated that RNR had found 'dry-rot' in their roof and demanded that Blue Dog inspected their unit while in the shop at RNR RVI then informed Mr [redacted] that it was not common practice for Blue Dog to inspect units sitting in our competitor's shop, but if he would like to bring motorhome to Blue Dog RV for inspection, I would allow thisMr [redacted] did not like this answer, and threatened to 'get an attorney' should I not inspect motorhome at RNR's Service CenterI again let Mr [redacted] know that this would not be appropriate, but the offer to bring to Blue Dog RV for inspection was OK (as we would try to see what/if there was any actual issues with the RV)Again, this motorhome was in the [redacted] 's possession for over a year at the time of the call) To reiterate, the [redacted] 's purchased a pre-owned motorhome on 7.8.15, called trying to get Blue Dog RV to pay $4,for roof damage that we had no chance to inspectI do not feel that in this case what the [redacted] 's are demading is reasonable in any way Any additional questions, please fell free to contact me direct Best Regards, Marc H [redacted] Blue Dog RV
March 12, 2018Revdex.com NorthwestStation Drive, Ste.222DuPont, WA 98327RE: Dispute # [redacted] Mr [redacted] ***, In response to Mr***s’ dispute we apologize that he feels he has been lied to however at no point did Blue Dog misconstrue or withhold any informationMr***’s complaint here to the Revdex.com is very vague, we typically would ask for more specifics in order to research sufficiently however upon pulling open the account found that Mr [redacted] filed a review on GoogleThis review provided more detail as to why he is truly upsetAccording to the review, which we can supply if necessary, Mr [redacted] is most concerned that we sold his unit for more than he felt it was worth to which he felt is ethically wrong We apologize that Mr [redacted] feels this way and want him to understand that we are in no way performing any unethical practicesWe deal with NADA pricing which is used the same as if using Kelly Blue Book for a car saleBlue Dog also takes into consideration repairs that must be made and how they affect the value of the unit as well With that said if Mr [redacted] would like to provide further information on how we can remedy his being upset we are willing to work with him.Respectfully,Pat N [redacted] Service & Parts Director208-773- ext [email protected]
To whom it may concern, The customer has already reached the resolution requested and received the check outlined in the complaintLast contact date was 10/3/in which the customer stated "Jay got me all lined out." Please let us know and other information you require, Blue Dog RV
Mrs***, I have called twice and have left two voicemails for a call back with no call back from customerFirst call from me was 4/6/at 9:I also made another attempt this morning, Monday 4/9, and left a voicemail on the number listed in our systemWe will continue to reach out until we make contact thank you, Josie P***208-773-[redacted] @bluedogrv.com
The [redacted] purchased their Keystone Bullet Premier (vin # [redacted] ) on 11.28.15; this unit was 'new' and covered by the Keystone Manufacturer WarrantyAll service work, since their purchase, that has been requested by the [redacted] under 'factory warranty' has been submitted/authorized/completed under their warrantyThe [redacted] have now requested that 'stress cracks' be repaired under 'factory warranty', which has been DENIED by Keystone RV (we have requested the authorization several times from Keystone, and have been denied each time)As we have continued to try and assist the [redacted] , Blue Dog RV requested that hey get estimates for the repairs by their local RV shops; these estimates have ranged from over $7,to now recently closer to $2,000)These estimates seemed out-of-line with what the actual work entailed, which led Blue Dog RV to ask the [redacted] to bring the unit back to ANY Blue Dog RV facility to have the work inspected and possibly repairedBlue Dog RV does not feel that this is 'out of the ordinary' and will stand by the offer to do any necessary repairs (should there be actual fault)Additionally, this is what the customer is asking to be done (they are just 'inconvenienced' by having to bring it to a Blue Dog RV facility, which is where they purchased it)Should the [redacted] agree to bring their unit to our facility, they may contact me directly to set up any necessary appointments Please feel free to contact me with any additional questions, Marc H [redacted] Operations Manager- Blue Dog RV
Complaint: [redacted] I am rejecting this response because: Egon *** Blue Dog was responsible for the damageThe 5th wheel was new and less than months old when the damage occurredI would expect that Blue Dog would be responsible enough to ensure the repair would last as long as the surrounding area of the siding as stated on the original complaintBlue Dog says that the work was performed by a reputable business and stated they expect no future problems with the repairI expect them to stand by that and warranty sameIf the repair does not stand up to their expectations then why should I be responsible and have to deal with any future issues for damage they createdTo date there has been no issue with the repair
Blue Dog RV has submitted all needed information to the warranty provider who is processing [redacted] cancellationThe provider then will provide the refund wither to the lien holder of the financed portion (if applicable) or directly to the customer if no lien is present
Complaint: [redacted] I am rejecting this response because: THEY HAVE STATED THEY SENT IT OVER NIGHTI STILL HAVE YET TO SEE ITSincerely, [redacted]
[redacted] and [redacted] purchased a Bullet Travel Trailer ( [redacted] ) from Blue Dog RV dated (over years ago)At the time of purchase, the [redacted] were instructed and handed the 'limited warranty' information supplied by the manufacturer of their new trailer (Keystone RV)Any and all 'warranty issues' that needed to be addressed during the time period covered under the Keystone Warranty were authorized by Keystone and repaired by Blue Dog RVShould there be any additional issues the [redacted] feel should be addressed by the manufacturer (as the [redacted] Manufacturer's Warranty has expired), the customer will have to take up those issues directly with the manufacturer (Keystone RV)Should the [redacted] get authorization from Keystone RV to repair the items in question, Blue Dog RV will expedite any necessary repairs Any additional questions, please feel free to contact me direct Marc H [redacted] Blue Dog RV
To whom it may concern, Blue Dog RV is following proper procedure in order to get the customer [redacted] the correct door from the manufacturerThe door is on order and will be fulfilled by the manufacturer as promised In addition to the fulfillment of the order Blue Dog RV has already arranged a free pick up of the customers unit for the inconvenience they experienced during their walk through
Mr [redacted] purchased a new Rubicon Trailer (vin # [redacted] ) on 6.26.15, with a 1-year warranty from the manufacturer (Dutchmen)On July 1, 2015, Mr [redacted] emailed photos to Blue Dog RV with regards to a small water leak in the trailerOn July 6th, we had scheduled a service appointment with Mr [redacted] to review the issues with trailerOn July 8th (days after the initial contact with Mr [redacted] ), Blue Dog RV had arranged for the manufacturer to pick-up, repair, and return the trailer to Mr [redacted] at the manufacturer's plant (Pendleton, OR) with Mr [redacted] 's approvalThe manufacturer did all repairs and returned the trailer to customer days after initial contact with Mr [redacted] The manufacturer also refunded days of payments to the [redacted] 's for their inconvenienceMr [redacted] also demanded at that time $3,additional dollars for "inconvenience" from Blue Dog RV, which Blue Dog RV declined (as we had already gone above-and-beyond for this customer)Mr [redacted] then threatened to "go to social media" unless we paid the $3,000, which we declined againNo contact has been made by the [redacted] 's to Blue Dog RV since (months ago) We feel that Blue Dog RV has done everything possible to satisfy this customer, including having manufacturer piand deliver unit directly to the customer (also had months of payments reimbursed by factory)Customer has chosen to take trailer to another dealer for additional warranty work, which is acceptable by manufacturer and Blue Dog RV Marc H [redacted] Operations Manager Blue Dog Rv
Complaint: [redacted] I am rejecting this response because:The statement made by BlueDog RV is incorrect as the resolution was not agreed to on December and we were advised at that time we would be contacted regarding the resolution once reviewed by the "owner"In addition to no follBlueDog did not respond to attempts to contact them directly via email until we contacted the Revdex.comThe dishonesty from BlueDog from the beginning is a representation of our entire experience
Complaint: [redacted] I am rejecting this response because:These folks were the hardest people I have ever dealt withI also don't think they had the ability to fix anythingThe kid that walked us through rushed usThinking he might have known about the mold issuesThen they sold us a bogus warranty planAs the RV has go to their facilityWhich is over miles and not very easy to accommodateThe kid was supposedly to show us how to drain the water and winter prep which he didn't doI asked to exchange the unit before anything was done they refused to do thatWe have had the RV for over a year and yet to even sleep in itMy Dad planned two trips to MT one last year and one this year with hopes to travel around the stateWe were never able to do that because the RV was in for repairs both timesYou can't put a price on quality time with your elders because you never know when they won't be around and each year it's a little hared for them to get around Just in payments we are out around not to mention our emotional distress over the ordeal Sincerely, [redacted]
Mrand Mrs [redacted] purchased a "new" Sierra Select Fifth Wheel (vin# [redacted] ) from Blue Dog RV-CDA location on Thursday, June 18th Part of the original negotiations included the [redacted] ' demands that the trailer had to be prepped and "ready-to-roll" no later than Wednesday, June 24th (business days later)Blue Dog RV accommodated this demand and the unit was picked up on time The [redacted] ' then first reported on that the trailer "had some issues"Blue Dog RV service team then returned call and set service appointment with customer Since that period of time, all issues with the trailer (manufacturer defects) have been repaired or addressed under Forest River warranty, without exceptionOn August 15th, it was also reported that Mrs [redacted] had called into our service center and stated "this trailer is a piece of crap" and demanded a full refund of their purchaseShe was informed that Blue Dog RV was not the manufacturer of their RV, and that everything in our power had been done to address/remedy any issues with their RVOn Blue Dog RV received a notice from the Revdex.com that the [redacted] ' were again demanding a "full refund" of their purchaseOn Mrs [redacted] was informed that Forest River had extended their warranty months because of these issues, which then Mrs [redacted] stated that she "wanted to be further compensated by Blue Dog RV for her time"Since that time/date, Blue Dog RV has continued to stay in touch with customer to notify them of all repairs/parts shipments, etc., along with passing information to Forest River for warranty authorizations (which we have received and continue to do remaining work).Any additional information needed, please call me direct
Hi, my name is Tim M [redacted] and I am the Corporate Client Liaison , my contact information is [redacted] @bluedogrv.com, PH 208-773-Ext *** We have agreed to settle the clients complaint and authorize a $Credit towards Parts or MaintenanceTo be discussed with client and the Blue Dog RV Las Vegas Service Deptand manager Ramon A***We offer our apology on the time frame and lack of communication regarding this issue, we will strive to have better client communication in the future Your happiness is important to us and I hope this gesture will help move us forward and onto a good relationship in the futureAgain I am sorry you had to go through this and please reach out to us in the future with any concerns you may have moving forward Thank You
To whom it may concern, The Listed Customer, [redacted] , has been informed that Blue Dog RV will address(And repair if necessary) Mr [redacted] 's submitted list of issues.Blue Dog RV offered to remedy our mistake but as stated by [redacted] himself we have "Gone over and beyond to make things right."to remedy the only outstanding complaints the customer will be receiving $worth of gas reimbursement for inconvenience as well as his tailgate addressed by 4:00pm on 4/26/ [redacted] has also stated that there is "No outstanding issues" with his trailer at this time and that he is anxious to get the process moving so he is able to use the unitAfter 4/26/his current complaints will be resolved and any future warranty issues will be handled with the manufacturer and dealer to insure the year manufacturer warranty is upheld