Complaint: [redacted] I am rejecting this response because: we have purchased the extended warranty that includes on site repairs Since Blue Dog RV won't or can't repair on site the damage they did to the trailer prior to delivery, perhaps they should replace the trailer with a brand new unit Problem solved, Additionally, I was told Justin was with a customer, not out of the shop This feels like an attempt to make an excuse for us having to wait days for a call back Sincerely, [redacted] ***
March 15, 2018RE: Dispute # [redacted] Regarding Mrs [redacted] ***, Blue Dog RV has done more than its due diligence to satisfy this customer while still resulting in her complete dissatisfactionMrs***, who is not the legal owner of this unit, has a history of threatening legal action to get what she feels she is dueWhile Blue Dog has not received any complaint from the true owner, Mrs [redacted] , each contact with Mrs [redacted] yields a completely new list of complaintsDespite Blue Dogs best efforts to remedy Mrs***’s ever-changing list our attempts have been futileThe majority of Mrs***s’ complaints had been warranty based and therefore at no cost to herselfIn the warranty process dealers must submit photos and explanation to the manufacturer to ensure issues are covered, this process can sometimes take several days to a couple of weeksOn multiple occasions Blue Dog attempted to explain that the warranty process can be a lengthy one only to be met with hostilityEach contact with Mrs [redacted] to update her on the progress of her list resulted in her becoming upset that other, non-listed, items were not completedTo completely fulfill this list Blue Dog requested her list in writingOn October 3rd, Blue Dog received the list via emailIn Mrs***’s email she stated how she added more, “the only items that were added were the shower door which just broke, the dining table , and the scratched doors ” This written list yielded items, most of which had previously been remedied, was fully completed by October 6th and Mrs [redacted] was scheduled to pick up her unit on October 7th On October 7th upon inspection Mr [redacted] became upset and refused to accept the unit stating there were new issues and demanded Blue Dog pay for hotel accommodationsThe Service Director spoke with Mrs***, agreed to pay hotel accommodations until October 12th when he could personally inspect the unit and went over her concernsOn October 12th the Service Director inspected the unit to find Mrs***s’ concerns were not evident but that there were signs of customer neglectAfter ensuring the list was complete the Service Director called Mrs ***He covered each of her concerns and stated that each claim was not evident, she became combative calling him a liarOn October 13th Mrs [redacted] filed a claim to her insurance company to which an adjuster was sent out to inspect the unitThe inspector went out on October 24th and this inspection yielded no supporting evidence and her claim was deniedThe unit was picked up on October 31stMrs [redacted] ’s warranty expired October 30th, Since the warranty expiration, Blue Dog has continued to attempt to appease Mrs [redacted] without successOn December 29th Mrs [redacted] called for the Service Director stating repairs did not get doneThen again on January 26th stating extra repairs were promisedEach time being met with resolution, to the point a mobile tech was even sent out to accommodate not bring the unit to a Blue Dog locationDue to the combativeness in addition to having performed a multitude of non-warranty work at no charge to satisfy Mrs***, the Service Director decided to reserve our right to refuse future service We apologize that we were not able to satisfy Mrs [redacted] or come to an amicable agreement and since she is not the legal owner Blue Dog will not capitulate to Mrs***’s demands.Respectfully,Pat N [redacted] Service & Parts Director208-773- ext [email protected]
Complaint: [redacted] I am rejecting this response because: I was never shown by the Tech or Manager or Service writer that the toilet was not leaking was only told so by service writer not given that optionMy attempts to get this resolved have fallen on deaf earsThey do not answer e-mail or return phone callsThey did offer gas card amount unknown I would accept the gas card for $= miles X a mile that is rateAlso if can bring it over get it fixed at time of getting there Also want to know positively what is happening with the couchLast visit was told was going to be replacedSincerely, [redacted]
[redacted] and [redacted] - [redacted] purchased a [redacted] Four Winds motorhome (vin # [redacted] ) from Blue Dog RV-Kennewick on 4/27/The customers were made aware at the time of purchase that the motorhome was "new" and had warranties from the manufacturer ( [redacted] Motor Homes), which they were given copies at time of deliveryAll service work that was necessary & authorized by [redacted] since the purchase date has been noted/completed by Blue Dog RV, and service work has never been denied to this customerShould additional service/warranty work be necessary, Blue Dog RV will process and complete as long as it is authorized and paid by [redacted] Motor Homes (under the stated warranty given to customer by the manufacturer, [redacted] Motor Homes)Please feel free to contact me direct should there be any questions[redacted] Operations ManagerBlue Dog RV
Complaint: [redacted] I am rejecting this response because: I have complied as Mark H [redacted] requestedHe contacted me via phone message on 06/01/@ 2:pm and requested that I call him after Monday 06/06/and he will cancel my contract personallyI have left him three messages to call me back as he has been unavailableI have not yet heard from himStill waiting.Sincerely, [redacted]
To whom it may concern,We apologized for the way the issue was handled, we are using this experience to train our staff and will continue to strive for excellence Thank you, very sorry for the inconvenience, [redacted] Blue Dog RV#RV dealer in the NW
The check was sent to customer, if for some reason he does not receive it by the end of day he can contact me direct and I will personally deliverOffice extension [redacted] Best Regards, Marc H [redacted] Operations Manager Blue Dog RV
Complaint: [redacted] I am rejecting this response because:While I appreciate the response from Blue Dog RV, let it be known that the damage done to the RV was 100% Blue Dog RVs fault Their staff, George, closed up the slides on our trailer as we were shuffled off fto sign paperwork and purchase additional supplies needed HE left the drawer open after HE stated he was going to put manuals in the drawer..then said oh I will just put them in the caninet overheadWE had absolutely no part of closing up the trailer properly! After hours at the dealer we finally left..drove less than miles down city streets not even rxceeding 30mph to our campsite and upon opening the slide outs, as YOU have to do, the slideout grabbed the drawer LEFT OPEN BY BLUE DOG EMPLOYEE GEORGE, and ripped the cabinet Either the drawer was defective and not closing properly or left open by Blue Dog emploee I do not know but that is NOT the respobsibility of the customerWe have received zero communication from anyone at Blue Dog RV advising us of the outcome or plans To help resolve this issue We feel we were told one thing to make us "go away" then the ignoring started Communication is key to any business/customer relationship and I have all my emails and dates saved to reflect the absolute disregard for us from Blue Dog RV They do not seem to care about the outcome or customer satisfaction Their flippant and unprofessional emails we did receive offered no explanation or plan, and we have these documented alsoOur second issue regarding DMV registration is still unresolved after a fourth trip to dmvThey have received nothing from Blue Dog and telling us we need a tracking number from them as they cannot locate anything it would seem it should be simple enough to contact us and give us the information we need but instead we received emails stating "i dont know my hands are tied".Not very helpful and not demonstrating good customer supportWe just want our needs addressed and for Blue Dog to demonstrate some sort of help for us.this is where we stand as of today Sincerely, [redacted]
To whom it may concern, The customer has now been sent his reimbursement check that he had requestedOur accounting department was awaiting receipts that we did not receive from the customerThe service work preformed that the customer asked about and was questioning will be checked and he has an appointment on 9/13/where he will be greeted by both the service manager and the assistant service manager Per a phone conversation with our Customer Experience Director the customer was satisfied with this resolution
To whom it may concern,The listed customer did have a damaged product for which Blue Dog RV has apologized on behalf of the manufacturer.After this incident Blue Dog RV reordered the front cap for the customer and received them on 12/14/The customer will have her issue addressed and repaired at the Blue Dog RV service center in Pasco,WA on 2/8/upon customers request.Thank you,Blue Dog RV
November 7, 2017RE: Dispute# [redacted] ***,We at Blue Dog understand the [redacted] frustration and apologize for the experience they havehadOn February 22, 2017, the warranties were signed by the Heitz'sTheir first contact to Blue Dog RVconcerning the potential cancellation, according to their complaint, was on October 20, 2017.Unfortunately these warranties in question cannot be cancelled as it is after days form theagreement sale dateThis clause is stated and can be found on the agreement under the title"Cancellation Procedures"A copy of this information is provided at the time of signing, however, a copyof this documentation has been emailed as well as mailed to the [redacted] home address for reviewWeapologize for the inconvenience.Respectfully,Pat N [redacted] Service & Parts Director208-773-ext [redacted]
Revdex.com:I am only clicking accept to this because it is obvious that this will be a simple he said she said case Blue Dog never did contact me multiple times Only contact with them was the day after I wrote my complaint when "I" went down and "got" my money back on Sept Never heard from them until yesterday 10/ They did a horrible job at providing customer care and even the Sales Manager, Jay Harbrige said he couldn't apologize enough for how badly they dropped the ball But, that didn't go no where in helping us Just lip service as usual In the old days, making things right toward a customer was good business Now they have so much business, they don't need to care It will come back on them eventually.Sincerely, [redacted] ***
Customer has been contacted by Forest River, and have set a schedule between the two parties to have any remaining service issues (should there be any) diagnosed by Independent Service CenterCustomer has agreed to this schedule Marc H [redacted] Operations Manager Blue Dog RV
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: At this point no repair has been doneNo contact or scheduling of said repairs has been made since Blue Dogs response to youIt is my understanding, per the service department, that we are waiting on the parts to be deliveredThe reason I wish for this to stay open is that we have been told this before and have been waiting since our purchase MONTHS ago for parts and the repairsThe joy of using our rv is diminished by the fact that the fridge moves around the rv ( we have tried everything we can to stablize it) during driving and has caused damage to the cabnetrySo, we limit our use which is not why we purchased the rvSincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [redacted] states that they have at no time refused to fix my RV, however when I have left numerous messages and nothing is returned, that is a rejection of service Also no contact with Blue Dog until this complaint was filed My RV is scheduled to be serviced by Blue Dog RV on Wednesday December 9, I request to reserve the right to hold this complaint open until the RV returned and I know it is completed I also filed a referral several months ago Blue Dog stated that if you refer someone they will pay you $ I referred [redacted] and [redacted] and spoke to my salesman [redacted] Rseveral times about it and not once has someone called me back about that eitherBlue Dog states that they will not provide a full refund due to being a manufactures problem Blue Dog openly advertises this brand, sells the brand, recommends it to customers, so therefore, they represent the company in every way It would not seem right to sell a product that they do not recommend This to me falls under advertisement At least I believe that this RV may fall under the Lemon Law Regards, [redacted] ***
We are working with Mr [redacted] and have scheduled his apptfor the second of JuneWe are addressing awning over the entry door and a bedroom window not closing all the way.We are doing everything in our power to get this resolved in a timely mannerPart has been a challenge to get, it is no longer available at the factory .The good news is we have found two on e-bay, we ordered it, it has arrived and looks correctThank you, Any questions please email or call [redacted] [redacted] Service and Parts DirectorBlue Dog RV
To whom it may concern, The incident with the paperwork was an error on our partFor that we apologize and would like to offer a free lunch to the customer as the issue has been resolved but we understand it was inconvenient The customer was contacted by the service manager in Pasco on 12/20/regarding his unit and the repairsThe customer is now updated and will be kept in contact with as repairs are completed
Complaint: [redacted] I am rejecting this response because: we have purchased the extended warranty that includes on site repairs Since Blue Dog RV won't or can't repair on site the damage they did to the trailer prior to delivery, perhaps they should replace the trailer with a brand new unit Problem solved, Additionally, I was told Justin was with a customer, not out of the shop This feels like an attempt to make an excuse for us having to wait days for a call back Sincerely, [redacted] ***
March 15, 2018RE: Dispute # [redacted] Regarding Mrs [redacted] ***, Blue Dog RV has done more than its due diligence to satisfy this customer while still resulting in her complete dissatisfactionMrs***, who is not the legal owner of this unit, has a history of threatening legal action to get what she feels she is dueWhile Blue Dog has not received any complaint from the true owner, Mrs [redacted] , each contact with Mrs [redacted] yields a completely new list of complaintsDespite Blue Dogs best efforts to remedy Mrs***’s ever-changing list our attempts have been futileThe majority of Mrs***s’ complaints had been warranty based and therefore at no cost to herselfIn the warranty process dealers must submit photos and explanation to the manufacturer to ensure issues are covered, this process can sometimes take several days to a couple of weeksOn multiple occasions Blue Dog attempted to explain that the warranty process can be a lengthy one only to be met with hostilityEach contact with Mrs [redacted] to update her on the progress of her list resulted in her becoming upset that other, non-listed, items were not completedTo completely fulfill this list Blue Dog requested her list in writingOn October 3rd, Blue Dog received the list via emailIn Mrs***’s email she stated how she added more, “the only items that were added were the shower door which just broke, the dining table , and the scratched doors ” This written list yielded items, most of which had previously been remedied, was fully completed by October 6th and Mrs [redacted] was scheduled to pick up her unit on October 7th On October 7th upon inspection Mr [redacted] became upset and refused to accept the unit stating there were new issues and demanded Blue Dog pay for hotel accommodationsThe Service Director spoke with Mrs***, agreed to pay hotel accommodations until October 12th when he could personally inspect the unit and went over her concernsOn October 12th the Service Director inspected the unit to find Mrs***s’ concerns were not evident but that there were signs of customer neglectAfter ensuring the list was complete the Service Director called Mrs ***He covered each of her concerns and stated that each claim was not evident, she became combative calling him a liarOn October 13th Mrs [redacted] filed a claim to her insurance company to which an adjuster was sent out to inspect the unitThe inspector went out on October 24th and this inspection yielded no supporting evidence and her claim was deniedThe unit was picked up on October 31stMrs [redacted] ’s warranty expired October 30th, Since the warranty expiration, Blue Dog has continued to attempt to appease Mrs [redacted] without successOn December 29th Mrs [redacted] called for the Service Director stating repairs did not get doneThen again on January 26th stating extra repairs were promisedEach time being met with resolution, to the point a mobile tech was even sent out to accommodate not bring the unit to a Blue Dog locationDue to the combativeness in addition to having performed a multitude of non-warranty work at no charge to satisfy Mrs***, the Service Director decided to reserve our right to refuse future service We apologize that we were not able to satisfy Mrs [redacted] or come to an amicable agreement and since she is not the legal owner Blue Dog will not capitulate to Mrs***’s demands.Respectfully,Pat N [redacted] Service & Parts Director208-773- ext [email protected]
Complaint: [redacted] I am rejecting this response because: I was never shown by the Tech or Manager or Service writer that the toilet was not leaking was only told so by service writer not given that optionMy attempts to get this resolved have fallen on deaf earsThey do not answer e-mail or return phone callsThey did offer gas card amount unknown I would accept the gas card for $= miles X a mile that is rateAlso if can bring it over get it fixed at time of getting there Also want to know positively what is happening with the couchLast visit was told was going to be replacedSincerely, [redacted]
[redacted] and [redacted] - [redacted] purchased a [redacted] Four Winds motorhome (vin # [redacted] ) from Blue Dog RV-Kennewick on 4/27/The customers were made aware at the time of purchase that the motorhome was "new" and had warranties from the manufacturer ( [redacted] Motor Homes), which they were given copies at time of deliveryAll service work that was necessary & authorized by [redacted] since the purchase date has been noted/completed by Blue Dog RV, and service work has never been denied to this customerShould additional service/warranty work be necessary, Blue Dog RV will process and complete as long as it is authorized and paid by [redacted] Motor Homes (under the stated warranty given to customer by the manufacturer, [redacted] Motor Homes)Please feel free to contact me direct should there be any questions[redacted] Operations ManagerBlue Dog RV
Complaint: [redacted] I am rejecting this response because: I have complied as Mark H [redacted] requestedHe contacted me via phone message on 06/01/@ 2:pm and requested that I call him after Monday 06/06/and he will cancel my contract personallyI have left him three messages to call me back as he has been unavailableI have not yet heard from himStill waiting.Sincerely, [redacted]
To whom it may concern,We apologized for the way the issue was handled, we are using this experience to train our staff and will continue to strive for excellence Thank you, very sorry for the inconvenience, [redacted] Blue Dog RV#RV dealer in the NW
The check was sent to customer, if for some reason he does not receive it by the end of day he can contact me direct and I will personally deliverOffice extension [redacted] Best Regards, Marc H [redacted] Operations Manager Blue Dog RV
Complaint: [redacted] I am rejecting this response because:While I appreciate the response from Blue Dog RV, let it be known that the damage done to the RV was 100% Blue Dog RVs fault Their staff, George, closed up the slides on our trailer as we were shuffled off fto sign paperwork and purchase additional supplies needed HE left the drawer open after HE stated he was going to put manuals in the drawer..then said oh I will just put them in the caninet overheadWE had absolutely no part of closing up the trailer properly! After hours at the dealer we finally left..drove less than miles down city streets not even rxceeding 30mph to our campsite and upon opening the slide outs, as YOU have to do, the slideout grabbed the drawer LEFT OPEN BY BLUE DOG EMPLOYEE GEORGE, and ripped the cabinet Either the drawer was defective and not closing properly or left open by Blue Dog emploee I do not know but that is NOT the respobsibility of the customerWe have received zero communication from anyone at Blue Dog RV advising us of the outcome or plans To help resolve this issue We feel we were told one thing to make us "go away" then the ignoring started Communication is key to any business/customer relationship and I have all my emails and dates saved to reflect the absolute disregard for us from Blue Dog RV They do not seem to care about the outcome or customer satisfaction Their flippant and unprofessional emails we did receive offered no explanation or plan, and we have these documented alsoOur second issue regarding DMV registration is still unresolved after a fourth trip to dmvThey have received nothing from Blue Dog and telling us we need a tracking number from them as they cannot locate anything it would seem it should be simple enough to contact us and give us the information we need but instead we received emails stating "i dont know my hands are tied".Not very helpful and not demonstrating good customer supportWe just want our needs addressed and for Blue Dog to demonstrate some sort of help for us.this is where we stand as of today Sincerely, [redacted]
To whom it may concern, The customer has now been sent his reimbursement check that he had requestedOur accounting department was awaiting receipts that we did not receive from the customerThe service work preformed that the customer asked about and was questioning will be checked and he has an appointment on 9/13/where he will be greeted by both the service manager and the assistant service manager Per a phone conversation with our Customer Experience Director the customer was satisfied with this resolution
To whom it may concern,The listed customer did have a damaged product for which Blue Dog RV has apologized on behalf of the manufacturer.After this incident Blue Dog RV reordered the front cap for the customer and received them on 12/14/The customer will have her issue addressed and repaired at the Blue Dog RV service center in Pasco,WA on 2/8/upon customers request.Thank you,Blue Dog RV
November 7, 2017RE: Dispute# [redacted] ***,We at Blue Dog understand the [redacted] frustration and apologize for the experience they havehadOn February 22, 2017, the warranties were signed by the Heitz'sTheir first contact to Blue Dog RVconcerning the potential cancellation, according to their complaint, was on October 20, 2017.Unfortunately these warranties in question cannot be cancelled as it is after days form theagreement sale dateThis clause is stated and can be found on the agreement under the title"Cancellation Procedures"A copy of this information is provided at the time of signing, however, a copyof this documentation has been emailed as well as mailed to the [redacted] home address for reviewWeapologize for the inconvenience.Respectfully,Pat N [redacted] Service & Parts Director208-773-ext [redacted]
Revdex.com:I am only clicking accept to this because it is obvious that this will be a simple he said she said case Blue Dog never did contact me multiple times Only contact with them was the day after I wrote my complaint when "I" went down and "got" my money back on Sept Never heard from them until yesterday 10/ They did a horrible job at providing customer care and even the Sales Manager, Jay Harbrige said he couldn't apologize enough for how badly they dropped the ball But, that didn't go no where in helping us Just lip service as usual In the old days, making things right toward a customer was good business Now they have so much business, they don't need to care It will come back on them eventually.Sincerely, [redacted] ***
Customer has been contacted by Forest River, and have set a schedule between the two parties to have any remaining service issues (should there be any) diagnosed by Independent Service CenterCustomer has agreed to this schedule Marc H [redacted] Operations Manager Blue Dog RV
[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: At this point no repair has been doneNo contact or scheduling of said repairs has been made since Blue Dogs response to youIt is my understanding, per the service department, that we are waiting on the parts to be deliveredThe reason I wish for this to stay open is that we have been told this before and have been waiting since our purchase MONTHS ago for parts and the repairsThe joy of using our rv is diminished by the fact that the fridge moves around the rv ( we have tried everything we can to stablize it) during driving and has caused damage to the cabnetrySo, we limit our use which is not why we purchased the rvSincerely, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [redacted] states that they have at no time refused to fix my RV, however when I have left numerous messages and nothing is returned, that is a rejection of service Also no contact with Blue Dog until this complaint was filed My RV is scheduled to be serviced by Blue Dog RV on Wednesday December 9, I request to reserve the right to hold this complaint open until the RV returned and I know it is completed I also filed a referral several months ago Blue Dog stated that if you refer someone they will pay you $ I referred [redacted] and [redacted] and spoke to my salesman [redacted] Rseveral times about it and not once has someone called me back about that eitherBlue Dog states that they will not provide a full refund due to being a manufactures problem Blue Dog openly advertises this brand, sells the brand, recommends it to customers, so therefore, they represent the company in every way It would not seem right to sell a product that they do not recommend This to me falls under advertisement At least I believe that this RV may fall under the Lemon Law Regards, [redacted] ***
We are working with Mr [redacted] and have scheduled his apptfor the second of JuneWe are addressing awning over the entry door and a bedroom window not closing all the way.We are doing everything in our power to get this resolved in a timely mannerPart has been a challenge to get, it is no longer available at the factory .The good news is we have found two on e-bay, we ordered it, it has arrived and looks correctThank you, Any questions please email or call [redacted] [redacted] Service and Parts DirectorBlue Dog RV
To whom it may concern, The incident with the paperwork was an error on our partFor that we apologize and would like to offer a free lunch to the customer as the issue has been resolved but we understand it was inconvenient The customer was contacted by the service manager in Pasco on 12/20/regarding his unit and the repairsThe customer is now updated and will be kept in contact with as repairs are completed