Blue Mountain Community Management

To Whom It May Concern:
Thank you for voicing your concerns.
As the HOA management company we communicate directly with the property owners of each home within the HOA.  
From a compliance standpoint, our team delivers citations when there is a breach of the CC&R’s or Bylaws. For privacy...

reasons, the results of any citations given to homes in the community are only shared with the board of directors and not all owners in the community.
We understand that frustrating circumstances can arise and it is our goal to solve those issues within the scope of the community governing documents, along with being in accordance with city/county/state and federal laws.
Should you continue to have issues that are within the scope of the HOA, please do not hesitate to contact us. As stated above, please know that we are not always able to share fine details about each compliance violation that occurs within the community, but know that we are consistently and constantly working to resolve all issues that we have the authority to complete.
Thank you, 
 [redacted]
 
 Director of Community Management
 
 Blue Mountain Community Management
 
 www.bluemountaincommunity.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If I do not seem improvement in the landscaping in a timely fashion, I will be forced to renew my complaint against this business.Sincerely, [redacted]

As a management company, Blue Mountain takes the concerns of the owner's within a community very seriously. At no time would Blue Mountain consider closing down a communication line for a concerned home owner. In the case being referred to here, which was brought to our attention by the home owner, there has been continual and diligent work being done on all fronts. At this time there are multiple parties involved including, the local jurisdiction, property managers, HOA community managers, as well as the home owners and procedures need to be followed on all fronts. As an HOA management company, Blue Mountain has limited authority and will continue to work with the external parties all while continuing to enforce the CC&R's and Bylaws for the association through the process.
As always, the lines of communication remain open and the continued work from everyone involved will have the end result being a pleasant and enjoyable community.

Complaint: [redacted]I am rejecting this response because:
 
Hello,
I appreciate your kind response. Your management company has NOW blocked me from being able to email violations. I am not longer able to communicate at all with blue mountain and this is a violation of my rights as a member of the hoa. There are continual violations that directly go against bylaws set forth by the hoa and this has been going on for years with this particular house. [redacted] and [redacted] are well aware of the mess that these people have created in the neighborhood and don't even feel as though they need to respond to emails with pictures and documentation of the violations. Now, as I stated above, I'm not even able to email violations -- they have blocked my email address and whether you want to respond to the emails that come every single day, I need to be able to report violations that are occurring and are against bylaws.Sincerely,[redacted]