Blue Ribbon Bags, LLC

Blue Ribbon Bags provides a luggage tracking and expediting service to airline travelers worldwide [redacted] purchased the Blue Ribbon Bags service for his flight on [redacted] flight [redacted] which landed in New Delhi, India on 9**/at 7:20PM ISTWhen a passenger's bag is mishandled on [redacted] they receive a Property Irregularity Report (PIR) from the Airport's lost and found office, as opposed to a file reference number from the airline lost baggage officeWhen reporting a lost bag to Blue Ribbon Bags we provide the following instructions on the actual page where the report needs to be filed: "Note: If your bag was mishandled by an airline that only issues property irregularity reports (PIR) through the airport lost and found, or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number) Blue Ribbon Bags will only issue our satisfaction guaranteed payment for a bag mishandled for more than hours, after the airline has issued payment (compensation) for that lost bag, firstIf the airline never issues the passenger compensation for a lost bag, neither will Blue Ribbon BagsIn either of these instances, proof of payment from the airline will be required to collect the satisfaction guaranteed payment from Blue Ribbon Bags, in addition to an acknowledgement from the airline that the payment issued by them was for the referenced lost bagBlue Ribbon Bags will assist in the locating of your undelivered luggage as for the first hours of the bags being mishandledWhen entering your file refer ence number, enter 'PIR' as the first characters (example: [redacted] )Please also send a copy of your Property Irregularity Report, or Baggage Irregularity [redacted] and put your Service Agreement number in the subject line, after filing your mishandled baggage report with usWe must receive a copy of this report within hours of your flight landing for your report to be considered validOnce the bag is delivered to the airport on record, the Blue Ribbon Bags file will be closed immediately, and your bags will be considered returned under our terms and conditionsAny bag within this category will be considered "returned" per our terms and conditions once it arrives at the airport on record with the itinerary." These instructions and conditions are also very clearly found in our service agreement which can be found here: [redacted] Every single page on our website states very clearly: "Each purchase is subject to the terms and conditions of the Blue Ribbon Bags service agreement."These instructions are also on the page where the passenger must file their mishandled baggage report, in addition to the page on our site entitled "Mishandled Baggage Reports" which gives further details on our terms and conditions, in addition to giving the passenger the ability to retrieve all notes from the person handling their caseWe will draw your attention to this sentence within these instructions that reads: "We must receive a copy of this report within hours of your flight landing for your report to be considered valid." [redacted] filed his report with Blue Ribbon Bags via the online web page, with the above instructions posted on the page, on 8:55am EST, which is long after the hour deadlineWe received the copy of his PIR report in response to us closing his file and denying his report, and [redacted] receiving the email from us explaining why his report was closed, due to the reason stated aboveHis report was closed and denied once the hour window after his flight landed has expired, and we still had not received a copy of his PIR reportWe have sent these details to [redacted] on multiple occasions responding to his emails which are all of a threatening nature demanding payme nt for lost bags and insisting that our process is unnecessary.We believe [redacted] is in league with other men in New Delhi all looking to commit fraud by placing claims with Blue Ribbon Bags and the airlines with which they flewWe believe he is working with the gentleman who filed complaint number [redacted] with the Revdex.com that we have already responded to [redacted] continues to send Blue Ribbon Bags emails of a threatening nature on a regular basis demanding payment and insisting that we are running a scam as our process is not necessaryWe respectfully request that this complaint by removed from our record, and closed in our favorThank you very much

Let us start by saying we have received only one phone message from [redacted] on at 3:33AM EST, and his message was returned via email the very same day to his address We have not received any other messages[redacted] did not purchase our service on If he had, his service agreement number would have been provided on the confirmation email sent to him by OneTravel confirming his flight itinerary in addition to our purchased service There is no record of him purchasing any service on in our system, nor in OneTravel's As we explained in our email response to his message on 416, we only have one purchased service within our system, which is under Service Agreement number [redacted] , which was purchased on through OneTravel Per the OneTravel itinerary associated with that service under confirmation number [redacted] , the last flight listed within that itinerary, [redacted] , landed on After our last interaction with [redacted] by email on wth regard to his previously denied service (which was extremely unpleasant), he was placed on a list within our system that prevents him from purchasing our service at any point in the future Therefore, he was not able to purchase any additional services through OneTravel, since his originally purchased service, which is why he did not receive any additional service agreement numbers, as no additional services were issued Per Section 2(d) of the Blue Ribbon Bags Service Agreement it states:"Passenger acknowledges that Provider has the right to reject any effort to purchase the baggage tracking service product and may cancel any Service Agreement (including the return of the Service Agreement Fee to the Passenger) at any time prior to the filing of a Mishandled Baggage Report by the Passenger.”Therefore, he was not charged for any services he attempted to buy, nor were any of his attempts to purchase our service processed, which is why he has not received any confirmation of any new services He is not covered for any flights he has taken since We would appreciate if he would refrain from attempting to purchase our service in the future

The denial reason listed on this customer’s denial letter was listed as: "All mishandled baggage reports must be submitted to Blue Ribbon Bags within hours of the passenger's flight landingYour flight [redacted] arrived on at 12:AM ISTThis report was submitted to Blue Ribbon Bags on at 3:PM IST which is after the hour deadlineFurthermore, the Blue Ribbon Bags service must be purchased PRIOR to the passenger's flight departureYour first United Airlines flight [redacted] landed on at 3:PM EDTService [redacted] was purchased on at 3:PM CEST , which is after your flight took off." It was the passenger who listed her arrival time as at 12AM IST on her Mishandled Baggage Report, and thats why we used that information when denying her report As it says in section 2(b) of the Blue Ribbon Bags Service Agreement, which was available upon purchase "All information provided to Provider for purchase of the baggage tracking service product, or when filing a mishandled baggage report, must be accurate and truthfulInaccurate entries of information when purchasing the service, including mistaken passenger names, wrong airline choices, and wrong airline confirmation numbers, will void the Service Agreement and Passenger will be ineligible for any Baggage Retrieval services and Service Satisfaction Guarantee payments under this Service AgreementAll information provided to provider when reporting mishandled baggage will be used to process Mishandled Baggage Reports, including airline arrival timesIf a Mishandled Baggage Report is denied due to inaccurate information provided by the passenger when filing their report, or if the passenger finds an error in the denial reason provided by Provider, passenger will have hours to inform Blue Ribbon Bags of the error using the instructions provided in the denial letterAny errors reported after the hour period, or by any other means other than the instructions provided by the Provider, will not be considered, and the referenced Mishandled Baggage Report will not be “re-opened”, and Passenger will be ineligible for any Baggage Retrieval services and Service Satisfaction Guarantee payments under this Service Agreement.” Once the passenger pointed out that her arrival date and time were actually different then what she listed, we acknowledged that she was correct Regardless, the passenger was denied for an additional reason, whereas she purchased our service in between connecting flights of her outbound itinerary The purchase page where she made her purchase lists on the actual page, beneath the passenger’s information, clearly, that the service can not be purchased mid connection, and must be purchased before all of the flights within the passenger’s inbound or outbound itinerary The fact that these terms and conditions are listed below the passenger’s information, which is automatically populated within the purchase page, and the passenger chose not to read them, is not under our control The passenger should read the terms and conditions of what she is buying, even though they might not be placed exactly where she would like them to be Clearly Blue Ribbon Bags nor Tripcase (our partner where she purchase the service from) are able to prevent people from buying the service in between connecting flights, because if we could, we wouldn’t need to leave those instructions on the page Sometimes people fly with multiple airline carriers, which contain separate airline confirmation numbers, and there is no way for our system to be connected to every single airline system to make that determination Additionally, even if we could there would be no way to know if another carrier was involved, which is why those instructions are written there The fact that she decided not to read out clearly written instructions is not under our control Therefore, this case will remain closed, and the passenger will not qualify for baggage retrieval services or our satisfaction guaranteed payment That said, we checked into the status of her bag, and her luggage arrived into BOM airport this morning on flight [redacted] from Frankfurt, and her bag should already have been delivered Therefore, she would not have qualified for our satisfaction guaranteed payment anyway Additionally, to clarify why we take an additional days in acceptance of an error Our service is one that is meant to reunite passengers with their lost luggage, our payments are only made in the event we can’t do that All the baggage status are received directly from the airline, and all of the mishandled baggage reports we receive are directly from the passenger If an error is reported by either party, it is not within our control, and therefore we take an extra hours to get the situation rectified, as our goal is to reunite people with their bags, not pay them money instead We do not take an additional hours to find bags if the error was on our part Why would we pay this passenger any money if a) she didn’t follow our terms and conditions, and b) her luggage was returned to her within the service period Asking for us to help find her bag was not terribly reasonable in the first place seeing as though she don’t qualify as stated clearly above, but asking us to pay the satisfaction guaranteed payment regardless of the circumstance is completely ridiculous, and is not going to happen Clearly this person did not understand the purpose of our service, which she would have had she read what she was buying before she purchased, and is looking for free money, which she does not deserve

Blue Ribbon Bags provides a luggage tracking and expediting service to airline travelers worldwide [redacted] purchased the Blue Ribbon Bags service for his flight on [redacted] flight [redacted] which landed in New Delhi, India on at 3:07PM IST, and reported two bags mishandled by [redacted] under baggage tag numbers [redacted] and [redacted] Blue Ribbon Bags did not receive a copy of his PIR report at the timeThe first time Blue Ribbon Bags received a copy of [redacted] PIR report was by email on 9/*/8:55am EST, which is long after the hour deadlineWe received the copy of his PIR report in response to us closing his file and denying his report, and [redacted] receiving the email from us explaining why his report was closed, due to the reason stated aboveHis report was closed and denied once the hour window after his flight landed has expired, and we still had not received a copy of his PIR reportWe have sent these details to [redacted] on multiple occasions responding to his emails which are all of a threatening nature demanding payme nt for lost bags and insisting that our process is unnecessaryWe believe [redacted] is in league with other men in New Delhi all looking to commit fraud by placing claims with Blue Ribbon Bags and the airlines with which they flewWe believe he is working with the gentleman who filed complaint number [redacted] with the Revdex.com that we have already responded to [redacted] continues to send Blue Ribbon Bags emails of a threatening nature on a regular basis demanding payment and insisting that we are running a scam as our process is not necessaryWe respectfully request that this complaint by removed from our record, and closed in our favorThank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The blue Ribbon representative is conveniently changing his stanceFirst they said that they sent the email and then they said that they had called me two timesThey are also making you and me believe that I, who has misplaced the baggage did not pick their phone or answered their email as if I had to pay them for loosing the bagWhen asked to forward the copy of mail to you or to me they have just sent the write up of those emailThey had earlier said that Air Canada too had sent me email and I did not reply to them tooHowever Air Canada has categorically denied of sending me any email and as such the Blue Ribbon has now retracted from that statementThey are just saying that I have not cooperated with them for which they have no valid reasonThey simply want to close the case without paying me.The Blue Ribbon has not moral or legal ground to deny me of payment and I request you to resolve this caseThey are not providing you any substantial evidence or explanation for my non cooperation where as I can send you the copies of email written to themI can also send you Air Canada letter of final settlement that they did on ** January 2016.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear I have full call recoding from Mr D** who called me and he did not mention name at that time, but number called when I call back its mr don who is COOsecondly there is point of investigation, and they have asked our id card but why not give their details, they making excuse only, they provide wrong information from first day which is fishy, they do not have any source as in airline, we have trace them also they said no one can leak information or no one know about BRB even they ask head office they also dont know so which sense and style they know, and said baggae found , why they not provide information for this? all they wrong in work and investigation they talking about just create a id and send thretan email to us, we send them mail back and ask yes we need our rights which is they commit, all document in order and they cant make delay , they wish investigate they do , their source who give wrong informationnot us we not agree with them at all, and we need our right is which is usd per bag, airline letter also provided which is airline send them direct as well, Investigation just one excuse to not make payment, we not agree with them at all we need full justice and our rigght if Revdex.com need I can provide all document to your direct as wellThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have confirmation from *** *** and *** (the company that handles lost baggage on behalf of *** *** at the Dublin Airport) that *** *** bag under tag number ***, arrived in Dublin on *** *** flight *** which landed in Dublin on 4/*/at 6:50AM
local time. In addition, the Senior Manager for *** in the Dublin airport confirmed that he had the bag in his hands in terminal 2, described the bag in detail, with a baggage tag that had his name on it, and also made it clear that his team had left *** *** multiple phone messages to confirm his delivery address, with no response from *** ***. This receipt of the bag by *** and their multiple attempts to reach *** *** by phone were within the service period, and therefore, *** *** does not qualify for our satisfaction guaranteed payment per the Blue Ribbon Bags terms and conditions. *** *** bag original flight landed where he did not receive his suitcase on 4/*/16, and his bag was received at the DUB airport on 4/*/16, which is within the hour service period. His case was originally closed on 4/*/when we were told the bag had arrived at the airport, and he was not reachable for delivery. It was reopened when *** *** reported an error to us within the allotted hour time frame to do so, that his bag had not arrived at the DUB airport as reported by *** ***. Upon our original inquiry into this error, we were informed by *** *** that they believed his bag might have still been at LAX, and they may have made a mistake. We then reopened his case, upon receipt of that information on 4/*/16. On 4/*/at 7:31AM EST, we qualified him for payment when his original service period ended as *** *** still believed his bag had not made it to DUB as originally reported Upon acceptance of an error reported by the passenger after a mishandled baggage report has been closed, we are entitled to take an additional hours from the expiration of the original hours, to locate the passenger's bag upon acceptance of an error, per the terms and conditions of the BRB service agreement, which is why he did not receive his payment immediately, and why we were able to reopen his case after it had been qualified for a loss, even though he had already received the letter qualifying him for payment We were contacted by *** *** on 4/*/where they confirmed that the bag, in fact, did make it to DUB on 4/*/on ***, and was still there. At that point we received confirmation from the Senior Manager at *** that they had the bag in hand, and had received it on 4/*/as originally reported. They also informed us of their multiple attempts to reach *** *** without any response. We then disqualified *** *** from collecting our satisfaction guaranteed payment, and informed him that we would not be sending him payment, and we also requested that he not purchase our service again in the future. The Blue Ribbon Bags Service Agreement in section 2(d) allows us to reject any effort to purchase the baggage tracking service productThe Senior Manager at *** informed us of a number of irregularities that he noticed in this particular case. We looked into these matters and determined that a further investigation into his current case, and all of his past mishandled baggage reports was necessary. That investigation is still ongoing. We are under no obligation to inform *** *** of any of the details of any irregularities. Once our investigation is complete, we reserve the right to report him to any government agency that may wish to take action against himAs it states very clearly on our website, as well as on the confirmation email received when someone files a mishandled baggage report with us, our call center (***) is there only to record new mishandled baggage reports. They do not have any information regarding any current open reports or past closed reports. They are not authorized to transfer calls to the home office of Blue Ribbon Bags. Customers are given an email address that they can address any questions to (***). With regard to this case, we sent *** *** an email on 4/**/with all of the details we are required to inform him of, and while the investigation is ongoing and after it is complete, we are under no obligation to respond to any of his inquiries, which had already been answered and addressed in our previous email sent on 4/**/*** *** will not qualify for payment in this case, and we are currently reviewing all of his past mishandled baggage reports

*** *** flight on Azerbiejan Airlines landed in Tel Aviv on 5/**/at 11AM local time He filed his mishandled baggage Report with us on 5/**/at 6PM local time in Israel As part of the filing process *** *** submitted a copy of his Property Irregularity Report he received
when he reported his lost bag to the airline on 5/**/at 6:19PM Israel Time (that file is attached here) His bag (Tag #***) arrived in Tel Aviv on 5/**/16, which is within the hour time frame As it states on the "*** ***" page on our website, and in the Blue Ribbon Bags Service Agreement (which is the governing document between BRB and the customer) in section 2(i) which states:"If a passenger’s bag was mishandled by an airline that only issues Property Irregularity Reports (PIR) by the airline or through the airport, or a Baggage Irregularity Report (BIR) via the airline, a copy of the passenger’s Property Irregularity Report, or Baggage Irregularity Report must be provided to Blue Ribbon Bags within hours of the passenger’s flight arrival time for their Mishandled Baggage Report with Blue Ribbon Bags to be processedIf a copy of this report is not provided to BRB within hours of passenger’s flight arrival time, the passenger’s Mishandled Baggage Report will not be processed, and Passenger will be ineligible for any Baggage Retrieval services and Service Satisfaction Guarantee payments under this Service Agreement• Any bag/s within this category will be considered "returned" to the passenger and the referenced MBR will be closed, per the terms and conditions of this service agreement, once the bag/s arrives at the airport on record with the flight itinerary or forwarding information provided to the airline by the customer when filing their lost baggage claim with the airline."Therefore, when his bag arrived at the Tel Aviv Airport, his bag is considered "returned" per the Blue Ribbon Bags terms and conditions, and his file is closed This status is regardless of when his bag gets delivered to him by the airline as stated clearly in the Service Agreement Every purchase page within our site, and from where *** *** purchased his Service from us states clearly that all purchases are subject to the terms and conditions of the Blue Ribbon Bags Service Agreement

We have already addressed this customer's complaint.For reference: the desired Settlement's first sentence read: I want them to help me get my luggage back and pay me the money they would owe if my bags are not back in hours. This pretty clearly states that this customer not only wants our help, but wants the money she would have been paid Additionally, in our last response we gave the flight and time of her bags arrival, which is exactly the help she was looking for There is nothing more we can say hereThanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved This complaint was lodged prior to the phone call from BRBA response and resolution has been found and I retract the above complaint based on the actions of BRB in acknowledgement of the matter and offering an appoligyThank you for restoring my faith in BRB and the service offered.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

A check in the amount of $4,has already been sent to *** ***, and an email has already gone out to him explaining the same In addition, we called *** *** this afternoon apologizing for the inconvenience and mistake, and in addition to the check that was sent out today, we also
offered him a free diamond service the next time he flies, which he accepted We have not called the airline "pretending" to be *** ***, and explained our process to him, which it seems he understood (we will assume this complaint was filed before we spoke with him over the phone) We are hopeful we have rectified the situation, and turned what was a negative experience into a positive one

*** ***'s mishandled baggage report (***) was closed due to non-cooperation of the passenger On 4/*/at 10:45AM EST a request was sent to *** *** stating: "Please submit an additional list of contents to Blue Ribbon Bags as soon as possiblePlease include
brand name and color of each bag, and a full list of contents, as well as any identifying tags or marks on each bagYou can submit this list to us by sending us an email to *** and putting your MBR number in the subject line. " This is a request asking for an ADDITIONAL list of contents (MEANING A DETAILED LIST WITH EXACT CONTENTS LOCATED WITHIN YOUR BAG) within the bag and a description of your suitcase (brand name, color, etc) and any identifying tags or marks on the bag (this is not the tag number provided by the airline but rather any tags or marks which you yourself placed on the bag which would identify it as your own) Without an exact description of contents, and of the bag itself, along with any possible identifying tags placed on the bag, our staff would not be able to locate it at the airport We provide a service of tracking and expediting the return of lost luggage by the airline At times, we require the passenger’s assistance with this process If we do not receive the assistance we require, it is not possible for us to help our customers, and therefore, unable to track your bags, and therefore we can not qualify the passenger for our satisfaction guaranteed payment which only occurs in the event that we are unable to properly track an expedite the return of a passenger’s lost luggage We have staff located within certain airports Our staff requires this information to be able to help with the location of your lost luggage Since we did not receive this information from *** *** within the allotted time period, this case was closed due to non-cooperation, and *** *** will not qualify for baggage retrieval services or our satisfaction guaranteed payment (Section 3(l) of the Blue Ribbon Bags Service Agreement states: "Provider shall not be liable for any delay due to circumstances beyond its control, including delivery failures by third-party carriers attempting to deliver the retrieved baggage to Passenger, or any failure by Passenger to use reasonable efforts to receive the retrieved baggage within the Service Period or assist the provider in any way requested by the provider within the Service PeriodThis includes requests for lists of contents within passenger's baggageAll requests of this nature are required to be responded to by the passenger within hours of the request made by the provider.” ) Our service agreement is available to read on every page of the Blue Ribbon Bags website, as is the governing document between Blue Ribbon bags and the customer. We received an email from *** *** on 4/*/at 11:23PM EST that states:*** ** ***
** ** *** *** *** *** *** *** *** ** *** *** *** ***
*** *** ** ** *** *** *
*** *** *** *** *** ** *** *Since we did not receive this description within the allotted hour time frame, and only after *** *** had received an additional email from us informing him that his case had been closed, this case was closed due to non-cooperation per section 3(l) of the Blue Ribbon Bags service agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are total hopless now, first I do not land delhi, I have land at Kolkata, first they wrong so other you can under stand who they talk about person, I dont know everBlue ribbon is fraud company and I am placing my complaint FBI and Interpol also, as I know they dont wish to pay and I will not keep quiet first I wait your response all information they giving is baseless and total irritation full as they loosing usd and I am sure they do not have that fund and I will take all action to closed their company via interpol, fbi if they not pay right, I have provided all information on time,they just making excuses, they give me person email address which is easy avilable in website everywhere and I will send all information to them all of concern companies and media too I will not keep quiet, they are fraud, scam and most they are looser,, I see all of them track mate record by website all of them is criminal in us records they who ever its not my concern, I need by settlement only, nothing less then, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Dear Revdex.com as you can see policy its same name as izhar and ticket alao pir also so they must count izhar as well same as me only base on tag name not nesscary I am onlyI am sure there is no investigation start as we still keep in touch with airline they said bag loss is common and once decalre loss and paid compansate then its mean matter over Why insurance making drama like this and no one allow to give them internal information as its only excuse which is brb doing We already said them we just wait final answer or else this matter we will bring to more agency in NYC but as respect of Revdex.com we wait Revdex.com response as FBI also.mention Revdex.com Ref in their complaint process final is BRB is total unprofessional and fake promises and we need all settlement immidate They provide fake information all time which has been proved already
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This complaint has no further information for us to answer We expressly stated in our previous response that our original two attempts to contact the passenger to collect a list of contents were done through our email system In our previous responses we provided both dates and times of our inquiries made to the passenger We also requested the passenger to show even one attempt to contact or respond to us within our service period which he has not We have pulled the two requests made to the passenger from our system and have copied them here: 12/**/8:11:AM - (Passenger Note sent by Email)- *** Please submit a list of contents and detailed description of your bag, including brand name and a description of what your bag looks like, as soon as possiblePlease send this information to ***, and put your mbr number in the subject line.12/**/9:39:PM - (Passenger Note sent by Email)- ***This is a second request for a detailed description of the contents of each bag missing needs to be submitted as soon as possiblePlease ensure to include details of your bags including brand name of the bag and detailed description of the contents within the bag Please send this information to ***, and put your mbr number in the subject line If we do not receive a response to this request, we will close this file due to non-cooperation. At this point, we have nothing further to add here From our perspective, this passenger did not choose to cooperate in the interest of manipulating the system so he could collect our satisfaction guaranteed paymentWe respectfully request this case to be closed

We have responded to every email *** *** has sent us He claimed that he had not received any of our email correspondences We eventually called *** *** on the phone, and explained the situation to him Air Canada, the airline which lost his bag, also attempted to contact *** ***
throughout the duration of his trip, asking him to describe the contents of his suitcase (at the time there was a potential match to his suitcase which required verification), so they could better assist in locating it, he is also claiming he never received any of those correspondences either His case was closed due to non-cooperation of the passenger Per our service agreement in section 3(l) is states: "Provider shall not be liable for any delay due to circumstances beyond its control, including delivery failures by third-party carriers attempting to deliver the retrieved baggage to Passenger, or any failure by Passenger to use reasonable efforts to receive the retrieved baggage within the Service Period." In this case, since the passenger was unresponsive to both the airline and our attempts to reach him, and assist with the location of their bag, we closed his case due to non-cooperation Since *** *** did not make any reasonable effort to help both Blue Ribbon Bags and the airline with the retrieval of his suitcase, by providing a description of the suitcase contents, his case is closed, and he does not qualify for payment It is possible that *** *** chose not to answer both Blue Ribbon Bags and the airline for the purpose of prolonging the amount of time his suitcase would be mishandled, and therefore qualifying himself for payment Under our terms and conditions, this circumstance is an automatic closure of his case, and he can not qualify for payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
HelloI went through their response and could not believe the statement that they have provided.It was me who wrote them numerous emails and I can provide you the copies of itIf they have written me the email then they should provide those copies to you for your viewing if was sent to me or not and if those emails went through or not.They have written that I have not communicated with Air CanadaIn fact I had talked to them and sent the form to themI received the email from them accepting for interim payment on ** January If you say I can forward that email to youYou can yourself calculate the time it would have taken from my sending the form,Air Canada processing my form and accepting the paymentThis all took when I had sent the details of lost baggage, type of bag and tag on the bag.Finally they have written that they called meIn fact I was regularly calling them at their *** number and was being told that here you can only report about missing bagFinally a good soul by the name of Alma said that she will make a note and some one will call me and only on that day a gentleman from blue ribbon called me informing that my case has been closedAll this can be verified by call log which are normally recorded.I hope that my case will be resolved soon.thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Sir or Madam,ill forward you my email to them Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The practice of putting the terms after the purchase agreement is an unfair business practice and is one that needs to be addressed by the companyIn addition your service was offered at a time I was not eligible so it is not my fault that I purchased itYou are preying on people by offering them something they don't qualify for which is another unfair business practiceWhen you determined that I was not eligible for this service you did not offer me a refund either.Nowhere in my complaint did I ask for money so whether or not I deserve compensation is not up for debateAll I wanted was the help you offered me and I am not getting thatThe money wasn't the point of me buying the service at allI bought it because I was going to India and wanted reassurance that I had someone to help me in case my bags were lostYour response to my complaint only solidifies my opinion that your company is predatory and will be contacting Trip Case about their supposed partnership with a company that is unwilling to help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***