Blue Ribbon Bags, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I am disappointed that Blue Ribbon Bags (BRB) elected to answer the complaint from the Revdex.com within 24 hours having chosen not to respond to any of my enquiries over the past six weeks. Even if they had responded to advise that they were investigating the matter and would reply within X days then this complaint could have been avoided as I simply would have waited for them to conclude their enquiries.I also find it noteworthy that at no point during their "investigations" over the past six weeks did they need to contact either myself of [redacted]. I know this as I have a complete copy of all files held by [redacted] in relation to this lost bag as I requested same under a freedom of information submitted to American.The information in their response does not correlate with the information I have been given by either Swissport (verbally) or [redacted] (in writing). I now intend to forward the BRB response to the team at Swissport in Dublin to ask if they did in fact attempt to make contact with me (as I have no missed calls or voicemails) and also if they made any allegations of impropriety on my part as stated by BRB.I also note that BRB refers to "the appropriate government agency" in their response. I would be willing to attend an independent arbitration session in New York at my risk if BRB were willing to compensate my travel expenses should the arbitration find in my favour. 
I propose that this complaint is help open pending the receipt of a response from Swissport which I will forward once received.I await BRB's response.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Blue Ribbon Bags provides a luggage tracking and expediting service to airline travelers worldwide. We do not provide insurance, we provide a service that is underwritten by an insurance company. Mr. Izhar K[redacted] and Mr. Sundar S[redacted] purchased our services for a flight on [redacted] which...

arrived on 9/*/15 at 11:30AM IST. Upon receiving mishandled baggage information from [redacted] (Mr. K[redacted] has never been in touch with us via phone nor email throughout this entire process) we immediately opened their file, and began our baggage tracking process. Over the course of the first 96 hours, we were provided with information from both the airline and airport saying that these bags (4 bags total) had been located and were being forwarded to the New Delhi airport. We updated [redacted] with this information. Once we begin our tracking process the passenger's file is set to "open". Until a file with Blue Ribbon Bags is set to either "closed" (meaning baggage is returned) or moved to "lost" (bags were not found after the 96 hour period) all of the updates provided are just updates, that until confirmed, are not facts. Once we confirm that t he bags have either been returned or remain lost, we then move the passenger's file to the proper category. We could not confirm these bags had been returned and therefore did not send another update confirming that. Throughout our interactions (all via email) with [redacted], we found a number of things he said to be suspicious, and inconsistent with the facts we had received when speaking with the airline and airport involved, and eventually we moved this case over to our investigations team, which is where it remains today. We believe [redacted] and Mr. K[redacted] are engaging in fraudulent activity with the airline, airport, and Blue Ribbon Bags. Upon any case getting moved to our investigations team, we ask the passenger to provide us with a number of documents received from the airline to be provided to us so we can conduct our investigation properly. Until today, we are still yet to receive a number of the documents on this list which was provided to them over a wee k ago. Over the course of the time we have been waiting for these documents, we have received multiple emails from [redacted] demanding payment, and threatening action if we did not wire him funds within given amounts of time he was providing. We explained on multiple occasions that we have a process that must be followed in order to investigate his situation properly. Even today (9/**/15) we continue to receive emails threatening our organization, and questioning the need for any documentation to be provided. As we have told [redacted], we will investigate his case thoroughly, but in order for us to proceed, we require certain documents from him, which he still has not provided. Even before this case was moved to our investigations team, On 9/**/15 at 8:22am EST, one of our mishandled baggage managers had to call [redacted] to explain our process, as we were receiving multiple emails a day threatening Blue Ribbon Bags and demanding immediate payment. [redacted] was clearly not understanding our responses. During that phone call [redacted] acknowledged our process and what was needed in order for us to proceed. He also made a number of statements in accordance with the emails he had sent, which made us believe he could be engaging in fraudulent activity. Upon further investigation into our correspondence with him, we determined a more thorough investigation was needed to make a determination, and then moved his file to "investigations" immediately.Our COO does not speak with customers, and has never spoken to [redacted] or Mr. K[redacted] and was not on that phone call. Our COO has not been involved in this case at all. In addition, on that call, our manager never mentioned the "white house" in any capacity. Our COO is the only founding member listed on any of the official documents with which the company has registered, and [redacted] has taken it upon himself to bring him into this situation, even though he has never been referenced in any of our correspondence with either of these gentlemen. In the last week, Mr. K[redacted] and [redacted] have sent our COO multiple threatening emails to his personal email address, (which they obtained on their own) demanding payment within a given time frame and threatening action against him personally, and Blue Ribbon Bags as a company if they didn't receive payment immediately. We are continuing to investigate this case, and once we receive all the necessary documentation we require to proceed with our investigation, we will contact all the necessary parties involved, and come to a conclusion. We humbly request that this issue be cleared in your internal system. We are happy to provide any of the email correspondence that has occurred with [redacted] if necessary. We have serviced tens of thousands of passengers within India over the last year, and have paid out customers for baggage not recovered within 96 hours on multiple occasions. All of [redacted]'s requests for any company information have been via email and come with threatening use of language which Blue Ribbon Bags will not respond to. In addition, most of the requests are for information we have no obligation to provide. We have also advised [redacted] to only correspond with our investigations team throughout the term of this investigation. He continues to email multiple departmen ts within Blue Ribbon Bags on a daily basis, which are not authorized to respond to him. Please remove this complaint from our file at your earliest opportunity. Please don't hesitate to contact me directly with any questions or comments. Thank you very much.

[redacted]'s email was received at 11:20PM EST it is copied from our system here:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
[redacted]
[redacted] 
[redacted] 
[redacted]
[redacted] 
Sent from Yahoo Mail for iPhone As a frame of reference, [redacted] has attached a copy of an email to his previous response.  That email shows his email was sent on 4/*/16 at 22:20.  At the time [redacted] was in Las Vegas, Nevada which is PST, and 3 hours earlier then EST.  We would have received that email at 1:20AM on 4/*/16 had he sent it then.  This email has obviously been altered without taking the time zone change into account.  Our system had no "cleanups" or maintenance being done to our site or system through the entire duration of his mishandled baggage report with us, which can be proved through our database testing schedule.  In addition, it is clear from his response that he was responding to the email we had sent at 10:47PM EST explaining that his file had already been closed due to non-cooperation.  This email has clearly been altered as you can see from where the date and time is listed that it is not in standard email format even through Yahoo standard email.  The "line" that is to the left of the quoted text is also only there when something is copied and pasted from another email, which is done by all email servers for fraud protection.  The text above the quoted text is actually a screen shot of our website message after a mishandled baggage report is successfully submitted, so it is not possible that someone could've responded to that message, since it is not delivered in an email format.  If he had responded to our request for a list of contents, then it would have clearly showed his response to our message, rather then anything else.  Our message is clearly not there, because this is an altered email which was then scanned rather then copied.  This time and date of the email being listed has clearly been altered by [redacted] as it would have been listed right after or before where it shows his email address and what he wrote.   Exactly 8 minutes after we received the above email we received another one stating:On Apr *, 2016, at 11:28 PM, [redacted] <[redacted]> wrote:[redacted]
[redacted]
[redacted] 
[redacted] 
[redacted]
Sent from Yahoo Mail for iPhoneThis came exactly five minutes after the previous one and is clearly in response to us closing his file since he did not provide us with his information within the 12 hour time frame that he was allotted.  He is very clearly going out of his way to prove that he did respond in time, which he didn't.  In addition, [redacted] also explained to our Senior Manager on the phone that he didn't respond in time because he didn't have anything specific in his bag but clothing, and he had no bag tags, and he thought we had already received this information from the airport along with his tag number from the airline, which is why he didn't respond.  Only now is he trying to back track and show that he did respond in time.  Here is another email received saying the same:On Apr *, 2016, at 7:08 PM, [redacted] <[redacted]> wrote:[redacted]
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
[redacted] 
Sent from Yahoo Mail for iPhoneWe have not made any errors here.  [redacted] clearly did not think it was important enough to respond to our request, since he clearly thought we already had this information.  Had he responded within the given period of time, we would have been able to assist with the location of his luggage.  The 12 hours he is referring to here is the 12 hour window one has after we close their file to report any errors, not the 12 hour window he had to submit the description of contents.  His file remains closed.

Let us start by saying we have received only one phone message from [redacted] on 4/**/16 at 3:33AM EST, and his message was returned via email the very same day to his address.  We have not received any other messages.[redacted] did not purchase our service on 3/**/16.  If he had, his...

service agreement number would have been provided on the confirmation email sent to him by OneTravel confirming his flight itinerary in addition to our purchased service.  There is no record of him purchasing any service on 3/**/16 in our system, nor in OneTravel's.  As we explained in our email response to his message on 4/**/16, we only have one purchased service within our system, which is under Service Agreement number [redacted], which was purchased on 2/**/16 through OneTravel.  Per the OneTravel itinerary associated with that service under confirmation number [redacted], the last flight listed within that itinerary, [redacted], landed on 3/**/16. After our last interaction with [redacted] by email on 3/**/16 wth regard to his previously denied service (which was extremely unpleasant), he was placed on a list within our system that prevents him from purchasing our service at any point in the future.  Therefore, he was not able to purchase any additional services through OneTravel, since his originally purchased service, which is why he did not receive any additional service agreement numbers, as no additional services were issued.  Per Section 2(d) of the Blue Ribbon Bags Service Agreement it states:"Passenger acknowledges that Provider has the right to reject any effort to purchase the baggage tracking service product and may cancel any Service Agreement (including the return of the Service Agreement Fee to the Passenger) at any time prior to the filing of a Mishandled Baggage Report by the Passenger.”Therefore, he was not charged for any services he attempted to buy, nor were any of his attempts to purchase our service processed, which is why he has not received any confirmation of any new services.  He is not covered for any flights he has taken since 3/**/16.  We would appreciate if he would refrain from attempting to purchase our service in the future.

As we stated in our denial letter dated 10/*/16 a copy of the passenger’s Property Irregularity Report from the airline was required to be submitted to us within 24 hours of the passenger’s flight landing.  We did not receive a copy of this report.  The screen shot this customer sent us...

does not prove anything.  Our email is actually hosted by [redacted], which is where his email address is hosted by, as well, so there is literally no possible reason an email that was sent to us by his email would not have been received.  In his email explaining that the email he sent us “must have gotten lost” and “these things happen” in this case is not true.  Emails do not just disappear, and these things do not “just happen”.  Screen shots are easily manipulated, and so we cannot accept proof of PIR submit by a screen shot.  If the email he sent us does not exist in our servers, which it doesn’t, then we are not able to qualify the passenger for our services.  It seems quite strange that every other email he sent us is accounted for except this one.  Additionally, while he did report the “error” within 12 hours of receiving it, there was no error in this case to report.  We are required to receive a copy of the PIR report within 24 hours of the passenger’s flight landing.  The 12 hour window to report an error is not a “grace period” to be able to resend the report.  It is a time frame where customers can report errors in the event their case was closed for the wrong reason.  In this case, the error reported is not accepted by Blue Ribbon Bags, since his PIR report was not submitted within the allotted 24 hour time frame. Once we received a copy of his report, we decided to look into the status of his bag with the airline as a courtesy to him as a customer.  We have discovered a number of irregularities with this lost item (which are now confidential) and we will be investigating these irregularities with the airlines involved.  We are no longer allowing this customer to use our services moving forward because of the irregularities discovered which has since started an investigation, which is standard protocol.  In conclusion, we will not be reopening this customer’s file, he will not qualify for baggage retrieval services or our satisfaction guaranteed payment, and we will be investigating his claim with the airlines involved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The service period on my contract expired 5/**/2016 at 11:00 am Israel time as you have said in the email sent. On 5/**/2016 at 1:37 pm Israel time you sent me a message that the bag is now in the Tel Aviv airport and is being returned and your case is closed. You state in the email that it has arrived on 5/**/2016. Clearly you sent me this information after your 96 hours expired and stated that the baggage arrived 2 days earlier. Your responsibility is to make sure all that is done within your 96 hour expiration the same way you expect your customers claims be fully completed within 24 hours or claim is invalid. Your 96 hour period is to make sure you have also notified me within that period. The baggage didn't actually arrive "in hand" until 5/**/2016 which in itself is an embarrassment to your 96 hour claim on your website. Most people including myself would agree that your claim of having the luggage in "your hand" within 96 hours is a joke since it really means in the airport, not your hand. It can take way longer to receive the luggage as in my case. But the bottom line is your 96 hour period expired and then you informed me that it arrived a day earlier. You should pay the $1000.00 as your website claims.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

As we have informed [redacted] (Again, we have no communication other then through the Revdex.com with Mr. K[redacted]) we have received all the necessary documentation and our investigation has begun.  We have sent an email notification to [redacted] on September [redacted], 2015 at 9:35AM EST that reads: [redacted],Thank you for submitting all the documentation necessary for us to begin our investigation.  We have put together your file, and an investigator will now be assigned to your case.  We will conduct a very thorough investigation to make sure we have inspected all the facts involving your lost luggage so we can make a proper determination.  An investigation of this nature is very detailed, and will require us to speak with the airline who lost your luggage in addition to both airports from which you have flown.  This will take time, so we will ask for your patience and cooperation during this process.  Once the investigator assigned to your case has examined all the facts involved with your lost luggage, they will want to schedule one or more calls with you to clarify any discrepancies, or issues we might have.  It can take several weeks before our investigator is ready to speak with you, so please be patient while we clarify all details involved.  Once the investigator is read to schedule a call with you, we will be in touch by email to schedule a convenient time to speak. If you have any questions or comments, please submit them to [redacted] and we will answer them in the order received.  During the investigation process, none of the other departments at Blue Ribbon Bags will be authorized to answer any correspondence, so please refrain from emailing or calling anyone within our organization other then the designated email address.Thank you again for choosing Blue Ribbon Bags, and we look forward to resolving this matter.  Have a very nice day.Travel safe and worry free!BRB Investigations[redacted]We have already received numerous responses from [redacted] (all of a threatening nature, much like the response he last provided the Revdex.com).  We believe we have addressed all of the customers concerns and issues.  We respectfully request this compliant be closed, as we do not see any new complaint information being provided.  If there are any other additional concerns, we are more then happy to address them.  Thank you very much.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved.Dear Sir,I am attaching herewith the email I sent to [redacted] in which the original message I sent to blue ribbon bag is there for your kind review. I added "Confirmation" of mishandeled bag report filed as a reference to proove about my report was filed and this message popped up w hen I filled my report on March **@1;25 EST  ALL timings in my emails are EST now automatically without any alteration since I am back in Toronto because if they were according to PST then blue ribbon say: " My email received 3 hours late" But they are saying now as per communication with your Honorable office that my email was delayed 35 minutes but [redacted] was saying to me 38 minutes delay so I mentioned that.I request your kind office to pull up the call record of my conversation with [redacted] as he told me that call is being recorded to PROVE that "I never said that my email was sent late" I rather said that I will forward my email to Revdex.com. So they are not speaking the truth which will be proved to you after hearing the conversation. I did not alter anything and as matter of fact they are the one who are making false statments like sometimes they are saying my email was delayed 38 minutes and now reduced the time of delay to 35 minutes.Either they are altering the time of receiving or due to some technical issue in their system delayed my email. But I am not responsible for that and they are just making it complicated to avoid Guaranteed Satisfaction Payment.I cooperated with them fully and even informed them about my coordination with west jet immediately which was not asked by blue ribbon bags from me(Those emails are available if required)  so if I cooperated to that much then why should not I send them what they asked for.I told them immediately about the error of closing my file and that email has been forwarded to your kind attention previously already.They are making it complicated by mixing stuff that I am referring to my that email BUT what about my other email which I previously sent to them which is attached herewith again and which is not altered anyway.West jet is still searching my bag and I offered [redacted] that day about extension of time to another 96 hours for helping me locate my bag but he responded that in that case, I will have to withdraw my complaint with Revdex.com and there will be no Payment even if they fail to locate my bag. I responded that Blue ribbon should change their service and should not offer Guaranteed satisfaction payment if they are so reluctant to pay it.I said I can give more 96 hours to blue ribbon bags if they can locate my bag and will not ask any compensation from them at the end of second cycle of 96 hours but if they failed again then they should pay what they guaranteed and that was a major reason for me while purchasing their service.100% of their clients purchase their service due to guaranteed satisfaction payment only otherwise west jet is looking for my bag still on their premises and they will not allow blue ribbon bags employee to even touch the bags of their passengers due to privacy reasons. I talked to West jet baggage Head office and they told me that blue ribbon call them and they cannot let anyone searching or opening the bags of their passengers. That is why I said to Blue ribbon that I SENT YOU RESPONSE 25 minutes before 12 hour as per email attached herewith. but hypothetically saying that even they received it 35 minutes late then all they can do is to call west jet who also had that information since Apr01 in their system which I can also PROVE to Revdex.com by a conference call with Calgary West jet central Baggage office and can confirm the call of blue ribbon to Ms. M[redacted] in Las Vegas airport west jet office. My point is that response was sent to them within 12 hour time frame and they are altering the fact to avoid payment and if email was delayed due to technical error on Blue ribbon side then still I am not responsible.For example if email was delayed in real which does not look real but if it is true then still they can call to provide that info to westjet which they had since Apr 01. West jet cannot let blue ribbon guy to open the bag of any passenger.I informed them and responded them within my allotted 12 hours and AGAIN corrected them to fix the error of closing my file in NEXT 12 hours so they should not mix my second response of correcting the error with my first response of informing them about my bag description and contents.I will really appreciate your cooperation a lot.

The denial reason listed on this customer’s denial letter was listed as: "All mishandled baggage reports must be submitted to Blue Ribbon Bags within 24 hours of the passenger's flight landing. Your flight [redacted] arrived on 8/**/2016 at 12:00 AM IST. This report was submitted to Blue Ribbon Bags on...

8/**/2016 at 3:45 PM IST which is after the 24 hour deadline. Furthermore, the Blue Ribbon Bags service must be purchased PRIOR to the passenger's flight departure. Your first United Airlines flight [redacted] landed on 8/**/2016 at 3:00 PM EDT. Service [redacted] was purchased on 8/**/2016 at 3:13 PM CEST , which is after your flight took off." It was the passenger who listed her arrival time as 8/**/16 at 12AM IST on her Mishandled Baggage Report, and thats why we used that information when denying her report.  As it says in section 2(b) of the Blue Ribbon Bags Service Agreement, which was available upon purchase "All information provided to Provider for purchase of the baggage tracking service product, or when filing a mishandled baggage report, must be accurate and truthful. Inaccurate entries of information when purchasing the service, including mistaken passenger names, wrong airline choices, and wrong airline confirmation numbers, will void the Service Agreement and Passenger will be ineligible for any Baggage Retrieval services and Service Satisfaction Guarantee payments under this Service Agreement. All information provided to provider when reporting mishandled baggage will be used to process Mishandled Baggage Reports, including airline arrival times. If a Mishandled Baggage Report is denied due to inaccurate information provided by the passenger when filing their report, or if the passenger finds an error in the denial reason provided by Provider, passenger will have 12 hours to inform Blue Ribbon Bags of the error using the instructions provided in the denial letter. Any errors reported after the 12 hour period, or by any other means other than the instructions provided by the Provider, will not be considered, and the referenced Mishandled Baggage Report will not be “re-opened”, and Passenger will be ineligible for any Baggage Retrieval services and Service Satisfaction Guarantee payments under this Service Agreement.”  Once the passenger pointed out that her arrival date and time were actually different then what she listed, we acknowledged that she was correct.     Regardless, the passenger was denied for an additional reason, whereas she purchased our service in between connecting flights of her outbound itinerary.  The purchase page where she made her purchase lists on the actual page, beneath the passenger’s information, clearly, that the service can not be purchased mid connection, and must be purchased before all of the flights within the passenger’s inbound or outbound itinerary.  The fact that these terms and conditions are listed below the passenger’s information, which is automatically populated within the purchase page, and the passenger chose not to read them, is not under our control.  The passenger should read the terms and conditions of what she is buying, even though they might not be placed exactly where she would like them to be.  Clearly Blue Ribbon Bags nor Tripcase (our partner where she purchase the service from) are able to prevent people from buying the service in between connecting flights, because if we could, we wouldn’t need to leave those instructions on the page.  Sometimes people fly with multiple airline carriers, which contain separate airline confirmation numbers, and there is no way for our system to be connected to every single airline system to make that determination.  Additionally, even if we could there would be no way to know if another carrier was involved, which is why those instructions are written there.  The fact that she decided not to read out clearly written instructions is not under our control.  Therefore, this case will remain closed, and the passenger will not qualify for baggage retrieval services or our satisfaction guaranteed payment.  That said, we checked into the status of her bag, and her luggage arrived into BOM airport this morning 8/**/16 on flight [redacted] from Frankfurt, and her bag should already have been delivered.  Therefore, she would not have qualified for our satisfaction guaranteed payment anyway.   Additionally, to clarify why we take an additional 3 days in acceptance of an error.  Our service is one that is meant to reunite passengers with their lost luggage, our payments are only made in the event we can’t do that.  All the baggage status are received directly from the airline, and all of the mishandled baggage reports we receive are directly from the passenger.  If an error is reported by either party, it is not within our control, and therefore we take an extra 72 hours to get the situation rectified, as our goal is to reunite people with their bags, not pay them money instead.  We do not take an additional 72 hours to find bags if the error was on our part.  Why would we pay this passenger any money if a) she didn’t follow our terms and conditions, and b) her luggage was returned to her within the service period.  Asking for us to help find her bag was not terribly reasonable in the first place seeing as though she don’t qualify as stated clearly above, but asking us to pay the satisfaction guaranteed payment regardless of the circumstance is completely ridiculous, and is not going to happen.  Clearly this person did not understand the purpose of our service, which she would have had she read what she was buying before she purchased, and is looking for free money, which she does not deserve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The notion that I would "manipulate" a screenshot just to get a company to fulfill it's end of the bargain is offensive. I have no idea why the email didn't make it to them, as I'm not an expert or a [redacted] employee. I contend that things happen sometimes which are fluke, and honest companies would recognize it as such and try to accommodate their customers. They are no more experts than I am, evidently because they can't track down a simple email. Instead, this company not only heartlessly bent their fine print to deny accountability, but then banished me from using their services again. These are not the actions of a reputable company, but rather the dealings of a shady scam hellbent on avoiding responsibility. Don't worry, BRB, I have no intention of using your service again, nor would I recommend it to anyone else. Just a dishonest hustling company out to protect the bottom line. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Blue Ribbon Bags provides a luggage tracking and expediting service to airline travelers worldwide. [redacted] purchased the Blue Ribbon Bags service for his flight on [redacted] flight [redacted] which landed in New Delhi, India on 9**/15 at 7:20PM IST. When a passenger's bag is mishandled on [redacted] they receive a Property Irregularity Report (PIR) from the Airport's lost and found office, as opposed to a file reference number from the airline lost baggage office. When reporting a lost bag to Blue Ribbon Bags we provide the following instructions on the actual page where the report needs to be filed: "Note: If your bag was mishandled by an airline that only issues property irregularity reports (PIR) through the airport lost and found, or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number) Blue Ribbon Bags will only issue our satisfaction guaranteed payment for a bag mishandled for more than 96 hours, after the airline has issued payment (compensation) for that lost bag, first. If the airline never issues the passenger compensation for a lost bag, neither will Blue Ribbon Bags. In either of these instances, proof of payment from the airline will be required to collect the satisfaction guaranteed payment from Blue Ribbon Bags, in addition to an acknowledgement from the airline that the payment issued by them was for the referenced lost bag. Blue Ribbon Bags will assist in the locating of your undelivered luggage as normal for the first 96 hours of the bags being mishandled. When entering your file refer ence number, enter 'PIR' as the first 3 characters (example: [redacted]). Please also send a copy of your Property Irregularity Report, or Baggage Irregularity [redacted] and put your Service Agreement number in the subject line, after filing your mishandled baggage report with us. We must receive a copy of this report within 24 hours of your flight landing for your report to be considered valid. Once the bag is delivered to the airport on record, the Blue Ribbon Bags file will be closed immediately, and your bags will be considered returned under our terms and conditions. Any bag within this category will be considered "returned" per our terms and conditions once it arrives at the airport on record with the itinerary." These instructions and conditions are also very clearly found in our service agreement which can be found here: [redacted]Every single page on our website states very clearly: "Each purchase is subject to the terms and conditions of the Blue Ribbon Bags service agreement."These instructions are also on the page where the passenger must file their mishandled baggage report, in addition to the page on our site entitled "Mishandled Baggage Reports" which gives further details on our terms and conditions, in addition to giving the passenger the ability to retrieve all notes from the person handling their case. We will draw your attention to this sentence within these instructions that reads: "We must receive a copy of this report within 24 hours of your flight landing for your report to be considered valid."[redacted] filed his report with Blue Ribbon Bags via the online web page, with the above instructions posted on the page, on 9/*/15 at 3:07PM IST, and reported two bags mishandled by [redacted] under baggage tag numbers [redacted] and [redacted]. Blue Ribbon Bags did not receive a copy of his PIR report at the time. The first time Blue Ribbon Bags received a copy of [redacted]'s PIR report was by email on 9**/15 8:55am EST, which is long after the 24 hour deadline. We received the copy of his PIR report in response to us closing his file and denying his report, and [redacted] receiving the email from us explaining why his report was closed, due to the reason stated above. His report was closed and denied once the 24 hour window after his flight landed has expired, and we still had not received a copy of his PIR report. We have sent these details to [redacted] on multiple occasions responding to his emails which are all of a threatening nature demanding payme nt for lost bags and insisting that our process is unnecessary.We believe [redacted] is in league with 2 other men in New Delhi all looking to commit fraud by placing false claims with Blue Ribbon Bags and the airlines with which they flew. We believe he is working with the gentleman who filed complaint number [redacted] with the Revdex.com that we have already responded to. [redacted] continues to send Blue Ribbon Bags emails of a threatening nature on a regular basis demanding payment and insisting that we are running a scam as our process is not necessary. We respectfully request that this complaint by removed from our record, and closed in our favor. Thank you very much.

Blue Ribbon Bags provides a luggage tracking and expediting service to airline travelers worldwide. [redacted] purchased the Blue Ribbon Bags service for his flight on [redacted] flight [redacted] which landed in New Delhi, India on 9/*/15 at 7:20PM IST. When a passenger's bag is mishandled on...

[redacted] they receive a Property Irregularity Report (PIR) from the Airport's lost and found office, as opposed to a file reference number from the airline lost baggage office. When reporting a lost bag to Blue Ribbon Bags we provide the following instructions on the actual page where the report needs to be filed: "Note: If your bag was mishandled by an airline that only issues property irregularity reports (PIR) through the airport lost and found, or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number) Blue Ribbon Bags will only issue our satisfaction guaranteed payment for a bag mishandled for more than 96 hours, after the airline has issued payment (compensation) for that lost bag, first. If the airline never issues the passenger compensation for a lost bag, neither will Blue Ribbon Bags. In either of these instances, proof of payment from the airline will be required to collect the satisfaction guaranteed payment from Blue Ribbon Bags, in addition to an acknowledgement from the airline that the payment issued by them was for the referenced lost bag. Blue Ribbon Bags will assist in the locating of your undelivered luggage as normal for the first 96 hours of the bags being mishandled. When entering your file refer ence number, enter 'PIR' as the first 3 characters (example: [redacted]). Please also send a copy of your Property Irregularity Report, or Baggage Irregularity Report to [redacted] and put your Service Agreement number in the subject line, after filing your mishandled baggage report with us. We must receive a copy of this report within 24 hours of your flight landing for your report to be considered valid. Once the bag is delivered to the airport on record, the Blue Ribbon Bags file will be closed immediately, and your bags will be considered returned under our terms and conditions. Any bag within this category will be considered "returned" per our terms and conditions once it arrives at the airport on record with the itinerary." [redacted]
[redacted] Every single page on our website states very clearly: "Each purchase is subject to the terms and conditions of the Blue Ribbon Bags service agreement." These instructions are also on the page where the passenger must file their mishandled baggage report, in addition to the page on our site entitled "Mishandled Baggage Reports" which gives further details on our terms and conditions, in addition to giving the passenger the ability to retrieve all notes from the person handling their case. We will draw your attention to this sentence within these instructions that reads: "We must receive a copy of this report within 24 hours of your flight landing for your report to be considered valid." [redacted] filed his report with Blue Ribbon Bags via the online web page, with the above instructions posted on the page, on 9/*/15 at 3:07PM IST, and reported two bags mishandled by [redacted] under baggage tag numbers [redacted] and [redacted]. Blue Ribbon Bags did not receive a copy of his PIR report at the time. The first time Blue Ribbon Bags received a copy of [redacted] PIR report was by email on 9/*/15 8:55am EST, which is long after the 24 hour deadline. We received the copy of his PIR report in response to us closing his file and denying his report, and [redacted] receiving the email from us explaining why his report was closed, due to the reason stated above. His report was closed and denied once the 24 hour window after his flight landed has expired, and we still had not received a copy of his PIR report. We have sent these details to [redacted] on multiple occasions responding to his emails which are all of a threatening nature demanding payme nt for lost bags and insisting that our process is unnecessary. We believe [redacted] is in league with 2 other men in New Delhi all looking to commit fraud by placing false claims with Blue Ribbon Bags and the airlines with which they flew. We believe he is working with the gentleman who filed complaint number [redacted] with the Revdex.com that we have already responded to. [redacted] continues to send Blue Ribbon Bags emails of a threatening nature on a regular basis demanding payment and insisting that we are running a scam as our process is not necessary. We respectfully request that this complaint by removed from our record, and closed in our favor. Thank you very much.