Blue Ridge Travel

Complaint: [redacted]
I am rejecting this response because:There are not inconsistencies in the account of what happened , your driver is a liar , and your service people are rude . Your driver called me at 6:40 am to say he would be there in the afternoon sometime , and he called again at 3:04 pm that he was already at my house  ( if you'd like a copy of my cell record , Id be more than happy to post on here since you've elected to use a public forum to imply I was lying !  He at that time stated he wouldn't stay more than 30 minutes , I was back at my house at 3:24 and he was NOT there , that is also when I called your rude customer service people . YOu are welcome to stick with whatever story helps you sleep at night , the bottom line is , you broke a scheduled appointment , you didn't follow your own protocol to notify me 24 hours in advance of my delivery window , you didnt even give me a window ( "I'll be there sometime this afternoon " is not a window , your driver lied and didn't even wait 30 minutes let alone the hour notice I requested All of this can be proven with phone records , but clearly you are not interested in customer service and this was a wasted exercise because you've done nothing to rectify the situation and instead made it worse by insulting me and my intelligence . You can however know that you will never have to endure me as a customer again , as I will NEVER shop at Bob's again and will be sure to tell everyone I know of my experience with Bob's via social media and in person .
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Tracy has reached out to me and resolved the issue at hand.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted]I am rejecting this response because:There was no accident, spill or Tear... This couch is not even two years old and I live alone so this couch gets limited use and shows wear and tear of a couch that is 10 years old. If we cannot come to a resolution I will be warning people on Facebook and instagram to stay away from Bobs products since they do not hold up even when used minimally And customer service is terrible. Photos will not load Sincerely,[redacted]

I had recently made a complaint about Bob's Discount furniture. The complaint has since been resolved. My complaint number is [redacted]. Thank you for your help.   [redacted]

Good Morning Mr. [redacted], The [redacted] goof proof protection plan is designed to provide recourse against most common types of in home accidental damage, when properly reported. Your claim for the dining room chair would have been denied as the chair was being used  for the its...

intended purpose (sitting), when the damage occurred. Given the length of time that has lapsed since delivery (2013) it is difficult to determine if the damage to the chair is the result of a defect, normal wear and tear or an accident in the home. The one year manufacturer warranty expired March 2014 and based on your explanation of the damage, it does not seem that our technician can repair the chair.Bob's Discount Furniture appreciates your business, unfortunately we are unable to honor your desired resolution for a full refund of the dining set you have used since 2013 nor can we refund the protection plan. As a token of our appreciation for business I will be happy to issue a $50 gift card which you may use toward the purchase of replacement chairs.Thanks[redacted]

Good Afternoon Revdex.com-
Due to the nature of this complaint, we have reached out to
the customer directly to make our offer of resolution.  The customer is considering our offer and
will reply to the Revdex.com mediation service with their decision.  We thank the Revdex.com for bringing this to...

our
attention.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

Complaint: [redacted]
I am rejecting this response because:  It is not the seat cushions that are sinking in, I have explained that numerous times. The problem with the seat cushions are the seams which is in the report as well....However the cushions are not what is sinking because I can take the cushions from the Sofa and put them on the Love Seat and it does not sink down like that......The second technician the one who thought it was appropriate to give us a lesson on how to sit on a couch had noticed it was sinking when I asked him to sit in the very spot of the Sofa where it was sinking and he sank right in....His response was that it was the cushions, but I explained to him that when I switch the cushions they don't do that on the Love Seat....He claimed he was going to put in a claim for new couch cushions because he stated it would address the problem....Well needless to say that never happened because when I called to find out what happened...He claimed to the company that all was well with the furniture...Which is a lie!!!! I think this is very poor business practices on the part of Bob's Discount Furniture. They must know very well that something is terribly wrong with the manufacturing of their furniture. They receive numerous complaints about their furniture being defected in one capacity or another and a tremendous amount of those complaints are of their couches sinking in...They are not a stranger to this, and they are very aware that their so called [redacted] Warranty is very shady and does not cover anything....They find every reason in the book not to honor or cover the warranty that the customers bought and payed for believing it would cover damages! I think that is horrible and dispicable business practices....They ought to be ashamed of themselves....I am going to be forwarding this to my attornies at J[redacted] offices for further investigation, and I will be seeking out other avenues as I feel this company ripped me off and has refused to make good on the warranty I paid for........I want a refund!! 
Sincerely,
[redacted]

Good Morning Mrs. [redacted],     Thank you for choosing Bob's Discount Furniture. I apologize for your most recent delivery experience. I shared your Revdex.com complaint with the customer care supervisor, [redacted]. She has tried calling you multiple times (6/12 &6/17),...

leaving voicemail messages but has yet to receive a call back (you also may have received a call from [redacted]-another supervisor 6/18).  Please allow [redacted] an opportunity to speak with you, discuss your concerns and arrive at an amicable monetary resolution. [redacted] is more than capable of addressing your concerns and I am confident that she will be able to settle this complaint to your satisfaction. In the event, you are still dissatisfied after speaking with her, please let me know and I will do my best to assist you.Thank you,[redacted]

Good Morning Revdex.com-
We sincerely apologize to this customer.  When one link in the chain does not perform
their assigned function the machine comes to a complete stop.  We do absolutely agree with this customer
that the team did not perform the job function with which they...

were
entrusted. 
We have reached out to their depot to both ensure
that we have a different team for delivery on 4/9/16 and that the team is aware
that the home is a little more difficult to find.  The team will be calling this customer to
advise when they are in the area, so that this customer may guide them to the
home.
We can certainly understand why the customer
feels they are entitled to compensation for this failure.  Due to the issue being delivery failure, I
would like to offer to refund this customer the delivery fee that was charged
on this sale.  We can refund that once
delivery has been completed on 4/9/16 and the customer is happy with everything
in the home, no outstanding issues.  As
we only offer compensation one time once delivery has been successfully
completed, this will be the final compensation. 
If this customer accepts this offer of compensation they need to call in
to customer care after delivery has been completed and advice if they would
like the refund on the [redacted] card or as a corporate check, if [redacted] is the chosen
option, please have [redacted] card available as we do not keep credit card numbers
on file. 
Kindest Regards,                                         ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com- Thank you for replying back, please accept the offer to have the credit on account released for a future purchase.  Sincerely, [redacted] Bob’s Discount Furniture Tell us why here...

Good Afternoon Revdex.com- We are sincerely sorry.  We have reached out to the delivery company to see when the restitution check was issued.  Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Complaint: [redacted]
I am rejecting this response because: As they said for 2 years I have not had an "accident". The one time I do I ask for assistance from a plan I paid for and have been rejected. As I said I will never shop at Bobs Furniture again nor will I recommend anyone to or purchase this additional plan. I will be sure to notify others also.
Sincerely,
[redacted]

Thank you for your help. However I believe they should issue some type of discount to this entire order. After I picked up the foundation and went home to put it on the bed I noticed that there are scratches all over the furniture from when they set it up. Also my queen size bed protector did not come with the rest of the furniture. This has been the worst experience of my life and I will never purchase anything from them again. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

I reached an agreement with this company.  They will be refunding a portion of the money.  Can I remove or close this complaint?

Good Afternoon Revdex.com,
Please pass on our sincerest apologies for the lack of care our
customer’s property claim concern has been addressed with, I have reviewed the
customer’s concern and made contact with the trucking company involved seeking
an answer as to why the claim was denied....


The trucking company has communicated to us that the manifest
(paperwork signed) made no mention of the concerns with the window, which seem
quite graphic and alarming given the customer’s account of what occurred. The
Property claim was also called in four days after the delivery occurred and the
trucking company insists that they have attempted to make contact on 8.31.2015,
9.1.2015, and today (9.25.2015) with the customer and received no response. The
trucking company is also communicating that the customer has not tried in any
way to contact them directly to dispute the denial information sent out by them
on 9.2.2015.
At this time the trucking company has asked that we give them
until at least Tuesday (9.29.2015) to complete more research on this claim. The
trucking company has been provided with the customer’s email address (as posted
here) as well, as they continue to tell us they are unable to reach anyone by
phone. We are granting them the time requested for research and if necessary I will
make a direct follow up to this customer next week by Wednesday 9.30.2015 to
discuss the current status of this claim.
Kindest Regards,
Stephanie A. G[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com- We are very sorry we are not able to assist this customer further.  The policy for Outlet merchandise is clear and every customer is made aware of the policy before the purchase is completed.  When the customer purchased this piece we were still selling them in our retail showrooms.  We had no idea at the time that there would be concerns in the future.  If this customer had purchased a warrantied, full price piece from our showroom than we would be able to offer some resolution.  We are not hiding by our policy; we are standing by our policy.  The customer was aware of the policy on the discounted purchase; we are not able to change the policy to suit one customer.  Every customer that purchases from the Outlet is advised of the same policy.  Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Good Morning Revdex.com-
We are very
sorry that this chair has failed our customer. 
We have spoken with her directly and have offered her options.  The customer can  respond to us directly or through the Revdex.com
mediation channel when they have decided how they would like to proceed.
Kindest Regards,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

On Oct 18, 2016 Bob;s came w/railings to install on my daughter's Chadwick bed. This is the third day that I took off work. Once again, it was not repaired because the repairs that were done on 9/27/16 were done incorrectly. I have to stay home from work again tomorrow. I want to be compensated. I don't get paid when I stay home. Refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Andrew K[redacted]

Good Afternoon Revdex.com-
Due to the intricate nature of this complaint, we have
reached out to the customer directly to discuss our offer of resolution.  We will be working directly with the customer
until we have satisfied the customer.  If
the customer has any other questions or...

concerns, they can reach out to us
directly or through the Revdex.com mediation service. 
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture