Blue Ridge Travel

Complaint: [redacted]
I am rejecting this response because:Today is 2/15/17, no mail has been received from this company. We did not buy our furniture from [redacted] we bought it from Bobs and how we paid for it does not effect Bob’s responsibility for fixing my door, nor does the fact they contract delivery relieve them from responsibility. They have my phone number and email addresses, no one could call and inform me they had sent something? We do not believe they have sent anything, as 7 days have passed and nothing has been received. My request for them to remove the furniture is solely because they have refused to deal with this issue. If someone wrecked their door on the way in and refused to pay, what would happen? Is my next step to file a police report? What are they sending by mail that could not be provided to the email address they already have??
Sincerely,
[redacted]

Good Morning Revdex.com-
We are very
sorry that this chair has failed our customer. 
We have spoken with her directly and have offered her options.  The customer can  respond to us directly or through the Revdex.com
mediation channel when they have decided how they would like to proceed.
Kindest Regards,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com- We are sincerely sorry.  We have reached out to the delivery company to see when the restitution check was issued.  Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

I reached an agreement with this company.  They will be refunding a portion of the money.  Can I remove or close this complaint?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I will accept the $100 I have an order pending. It can be applied to that.   Thank you for all your assistance.    Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as far as I have seen there is absolutely nothing to show that this will be resolved. Numerous times I have been told somebody will call or the situation will be resolved. Until I talk to somebody that has an actual plan outlined or see something that resembles a competent company I will not be accepting any resolutions. The problem has not been taking care of on any level and the company continues to be rude or unreachable. 
Sincerely,
[redacted]

I had recently made a complaint about Bob's Discount furniture. The complaint has since been resolved. My complaint number is [redacted]. Thank you for your help.   [redacted]

Good Afternoon Revdex.com- Thank you for replying back, please accept the offer to have the credit on account released for a future purchase.  Sincerely, [redacted] Bob’s Discount Furniture Tell us why here...

Dear Revdex.com,
We are very sorry that this customer remains dissatisfied.  We can offer to refund the delivery charge
back to the original method of payment. 
If the customer would like to accept this offer, they can reply back to
the Revdex.com that the offer is accepted and we will create the paperwork and send a
copy to the customer directly.  The customer
would then need to reach out with the credit card number.  For security, we are not able to see the
credit card number in our system. 
Kindest Regards,
                                        ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com,
We are very sorry that the customer doesn’t accept our
offer.  This was offered as an extreme
courtesy.  We are under no obligation to
exchange the piece.  The policy is very
clear that all accidental damage claims must be called into [redacted] within
thirty days.  If the customer calls
[redacted] and reports that there is damage that they don’t know how or when occurred,
this does not follow their plan guidelines. 
We would expect that any consumer purchasing any protection plan would
familiarize themselves with the plan that was purchased.  Our offer stands for the exchange of the
glass table top.  The piece will be
available for the customer to exchange in store 12.15.16.  We hope that they will reconsider the
offer. 
Kindest Regards,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com-
Due to the intricate nature of this complaint, we have
reached out to the customer directly to discuss our offer of resolution.  We will be working directly with the customer
until we have satisfied the customer.  If
the customer has any other questions or...

concerns, they can reach out to us
directly or through the Revdex.com mediation service. 
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

Good Afternoon Revdex.com- We are very sorry that the parts from this vendor take longer than other manufacturers.  While we can sympathize with the delay in the part order, we are not able to offer any other resolution.  This was already offered as a courtesy.  Sincerely, [redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Good Afternoon Revdex.com- We are very sorry we are not able to assist this customer further.  The policy for Outlet merchandise is clear and every customer is made aware of the policy before the purchase is completed.  When the customer purchased this piece we were still selling them in our retail showrooms.  We had no idea at the time that there would be concerns in the future.  If this customer had purchased a warrantied, full price piece from our showroom than we would be able to offer some resolution.  We are not hiding by our policy; we are standing by our policy.  The customer was aware of the policy on the discounted purchase; we are not able to change the policy to suit one customer.  Every customer that purchases from the Outlet is advised of the same policy.  Sincerely, Tracy S[redacted] Corporate Liaison Bob’s Discount Furniture Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The exchange should have happened from the beginning.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The seat casings do not need to be replaced. I also do not want a refund on the warranty. I want the service completed that I paid for. Simple. 
Sincerely,
[redacted]

Good Afternoon Revdex.com-
Due to the nature of this complaint, we have reached out to
the customer directly to make our offer of resolution.  The customer is considering our offer and
will reply to the Revdex.com mediation service with their decision.  We thank the Revdex.com for bringing this to...

our
attention.
Sincerely,
Tracy S[redacted]
Corporate Liaison
Bob’s Discount Furniture

Dear Revdex.com,
We are very sorry that the customer had issues having the set delivered.  The customer has chosen to create a new
order, for a similar set, that has already been delivered.  The store waived the delivery fee as a
courtesy to the customer for the previous issues. ...

That is the maximum we offer as compensation. 
 
Kindest Regards,
                                        ...⇄ /> Tracy S[redacted]
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good Morning Mrs. [redacted],     Thank you for choosing Bob's Discount Furniture. I apologize for your most recent delivery experience. I shared your Revdex.com complaint with the customer care supervisor, [redacted]. She has tried calling you multiple times (6/12 &6/17),...

leaving voicemail messages but has yet to receive a call back (you also may have received a call from [redacted]-another supervisor 6/18).  Please allow [redacted] an opportunity to speak with you, discuss your concerns and arrive at an amicable monetary resolution. [redacted] is more than capable of addressing your concerns and I am confident that she will be able to settle this complaint to your satisfaction. In the event, you are still dissatisfied after speaking with her, please let me know and I will do my best to assist you.Thank you,[redacted]

Complaint: [redacted]
I am rejecting this response because: when we talked and you offered to replace the furniture your sales people have us a Wednesday morning appointment and said to him are you sure about this time because I have to take time off work.   He said ITS CONFIRMED!The next day they cancelled the appointment because the salesman gave us wrong information.   I told them I took a half day of work and now your not coming?!?!  I lost a half a days pay!!!!!   They said how about Saturday?   I asked what time because I work Saturdays.. they told me they don't know?     Really?    So I am just going to last around until you find a time?  A lose another days pay? 
Sincerely,
[redacted]