Blue Ridge Travel

Good Afternoon Revdex.com- We are very sorry for any delay in processing. We do not normally accept any merchandise for a refund. The store made an exception for this customer. The customer did return it to a different location than they purchased from. The paperwork has been
processed and the customer has received the refund to their credit cardSincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Good Afternoon Revdex.com-
We sincerely apologize for the errors, poor service and
lack of follow through this customer has experienced. I can see that this has caused unwelcomed
stress at a time when that stress would be particularly unwelcomed in their
life. I am especially sorry
for
that.
We recognized that we have failed this customer, as a
business, we do need bear in mind several things when compensating a
customer. The amount of the gift card
you were offered is far above what we would normally offer
As a courtesy for the issues this customer has
encountered we will make an offer to refund both delivery fees back to the two
different ** ** *ards used. In addition to
these refunds we will offer a $gift card in an effort to allow the customer
to choose a nice “take with” item from our store so that they may instead of
remembering the stress and discomfort we caused remember we did attempt to make
it right
If this customer accepts this offer, please reply to
the Revdex.com so we can create the necessary paperwork
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Complaint: ***
I am rejecting this response because:
I am rejecting their response because I do not wish to work with them anymoreThe product they sold me is clearly defectiveThey were supposed to replace a part of the couch back in JanuaryI still have yet to receive this partThey never called to tell me the part was delayI had to figure this out myself Since my initial claim more of the couch has fallen apartI have reported this and still have no solutionI don't feel like I am asking for a lotI am only asking for the money I worked for backI do not want anymore products from Bob furniture store in my houseI do not want to work with them anymoreI'm done with themI will take my money elsewhere.
Sincerely,
*** ***

Good Afternoon Revdex.com,
Please pass on our sincerest apologies for the multiple deliveries
of the bookcase and the understandable inconvenience these deliveries caused to
our customerAs a retailer we take our responsibility seriously to honor the
original agreement we have made to deliver
our customer the factory fresh (non-damaged)
merchandise they selected and paid for via our showroomThis customer’s account reflects that all merchandise concerns have
been fully rectified as of July 3, We acknowledge the reasons why our
customer is seeking a further form of apology and stand behind the value that a
Bobs Discount Furniture Gift Card holds today and always
We offer any type of additional apology in the form of a Bobs
Discount Furniture Gift Card because as a business we understand the importance
of earning our customer’s trust back and proving to our customer that delivery
failures are not part of the daily operations that have helped us expand
into new markets and continue to grow as rapidly as we haveWe also wish to
provide our customers with a tangible item as a further form of apology rather
than just committing to the act of pacifying someone with a monetary amount
Should the customer wish not to provide us with another opportunity to deliver
merchandise we can understand the reasons why in this scenario and have several
cash and carry items that can be taken from our Showrooms or pit locations as
our free gift of apology by using a gift card
Should our customer wish to accept our offer of further apology we
will be happy to process and mail out a Bobs Discount Furniture Gift Card in
the amount of $
Please ask that the customer respond to this Revdex.com communication as
satisfied to have this gift card offer processed and we will mail this gift out
in approximately 10-business days from the date we receive their response
For all purposes of confirmation the Bobs Discount Furniture Gift
Card (if accepted) will be mailed to:
*** *** * ** *** *** * *** ** ***
Kindest Regards,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Morning Revdex.com, Please pass on our sincere apologies for the frustration the part delay has caused. We have received an update on the part request and the reply is not acceptable. As the customer has already waited longer than they were originally told the ship time was, we are
prepared to offer alternate recourse for this concern. The exchange for LAF recliner has been created. We called the customer directly to schedule the exchange but we were only able to leave a voicemail. We ask that the customer call into customer care at ###-###-#### and schedule the new order *** I look forward to hearing back from the customer and apologize again that they have spent any of their valuable time on solving their furniture concernsKindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com- We are sincerely sorry for the concern. The customer purchased a bonded leather set in 2013. The set came with a one year manufacturing warranty. That warranty ended in April 2014. The customer reached out to us with the concern, we reviewed the photos
that were sent and offered the customer a partial credit on the two pieces. As the pieces were far outside warranty, this was offered strictly as a courtesy. The customer chose not to use the credit and it has since expired. We are very sorry, as the customer was previously offered a partial credit and chose not to utilize it, we have no further resolution to offer. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

I posted complaint on their social media channels and got a call back that resolved my issue. Thanks**
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** This case started in August 27,2015 and because I reached out to Revdex.com in October, *** just now stopped jerking me around and are responding to my constant calls to offer me a $table or $check, when I paid $for my dining room table. I want what was promised to me when I purchased the $table either repair or to be replaced in equal value. *** can send a technician to repair my $table and the issue will be resolved. I'm not being difficult that is what is stated in the goof proof insurance. *** ***

Good Afternoon Revdex.com- We are very sorry the customer finds this so frustrating. The notes from the stop are very clear. The customer was advised that if they kept the mattress in the home, they would owe us for it. The customer was given credit for two pieces and only returned one. This was not a surprise after the fact. The customer was aware on the day of the exchange that they had used credit for a piece they did not want to returnSincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here

Complaint: ***
I am rejecting this response because:The business was totally incompetent not once, twice or three times...but four A gift card for when nothing there cost that muchAlso I find it insulting due to a gift card suggest that I have to shop at Bob's againLesson learned I will NEVER shop there or recommend their store to anyone ever.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The package they are referring to was delivered to my home yesterday, 12/17/2015, also referenced by looking up the provided tracking number on the *** website which also states a delivery date of 12/17/ The tracking number provided matches the tracking number listed on the package The package I received was a left-side facing coil seat and cover AND a right-side facing coil seat and cover I called Bob's Customer Service yesterday to confirm what I had ordered when I placed my parts order in October and was told that I did in fact order the correct SQUARE or middle couch cushion coil seat and cover The part(s) they sent me are incorrect, and I only ordered ONE The package was sent to me from another furniture company in Tennessee, and on the packing slip it lists that these parts were ordered by Bob's Discount Furniture and drop shipped directly to me This is not the correct part I ordered, and once again, I was never contacted to be updated on the shipping progress When I spoke with customer service yesterday, I was told I had a ship date of 12/24/for a square cushion, but I can not be certain if that information is correct
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is completely not true that the customer (myself) informed them that they (themselves) caused this spring damage to the mattress during a moveI told technician that we noticed the damage wen we turned mattress over when moving. Mattress was handled with care at all times and we used proper support for it.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you Tracy for your help!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: It is totally unprofessional to charge for delivery and then make the customers wait three monthswe would like a refund for the delivery charge and we are still discussing if even want the furnitureWe may be dropping the mirror off and cancelling the rest of the purchase
Sincerely,
*** *** *** *** *** ***

Complaint: 1***
I am rejecting this response because:
Sincerely,
*** ***

Good Afternoon, I sincerely apologize for the inconvenience the availability of your part order has caused youI can understand your frustration. I truly wish we could get this merchandise to you sooner than the current scheduled dateParts are ordered directly from the vendor, they are
not something we keep in stock. As we do not manufacture merchandise ourselves, we are forced to rely on our vendors to ship parts when necessaryAgain I truly apologize for the inconvenience this experience is causing you and that you are forced to waitIf there was anyway to get the parts to you sooner, I assure you that we would take that route immediatelyThe parts ordered had different availability dates. The connector cable missing from the outlet merchandise had an availability date of 11.3.17. It will ship out of our Connecticut facility in 7-days. Kind Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usRegretfully I am unable to locate any account information that matches this consumer’s complaint within our internal recordsI have looked under the name,
phone number, email and address provided here and can only access a sales order for an online *** *** purchased in Can you please ask the consumer to verify the invoice number (order number) associated with their purchase so that I can proceed in assisting on this complaint further? They can locate this order number via the sales receipt provided at the time of purchaseIf the invoice number is unavailable please ask if the customer can provide the original delivery address for this merchandise or any alternate phone numbers that may bring up their account records We ask that the customer responds to us thru this Revdex.com channel so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Good Morning Revdex.com-
The check we sent at the beginning of July came back to
the office. I do not know why it was
returned to the corporate offices, but our Accounting Department notified me
yesterday morning. They are sending this
out Fed** ***. Please see attached
the copy of the *** ** label for tracking purposes.
Kindest Regards,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

Good Morning Revdex.com-
We completely understand the customer’s reluctance to close the
complaint until they have received the check.
The company the customer is referring to is the insurance carrier, which
is retained by the depot. The depot is
who employs the drivers and owns the trucks.
The depot accepted responsibility for the damage and set up for the customer
to be paid. It was then *** *** *** Group responsibility to pay that claim
We have been told they will
overnight the payment to the customer, I certainly hope that is done, I believe
this customer has waited beyond a reasonable amount of time
Kindest
Regards,
Tracy
S***
Corporate
Customer Care Liaison
Bob’s
Discount Furniture