Blue Ridge Travel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever the *** *** from ***, I feel should be refundedI do not care if after this is settled that there would be no coverageWe were lied to about what was covered and what was excludedWe were never shown a list of exlcusions because if we were, I would not have accepted themThe very things that claim to be covered are also exlcuded thus essentially voiding all coveragesI want to thank Bob's for taking action on this but feel this is also a very important peice of the problem
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with *** to rectify the situation and
reach a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wasted Kindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Good Afternoon Revdex.com,
We apologize that our customer
experienced any disappointment with their furniture and we assure our customer
that we have stood behind taking ownership for the defect experienced and
making the concern right under the policies set forth during the time of sale
Furniture today is primarily
manufactured in mass qualities and while a defect can occur it does not make
the entire product line thereafter defectiveWe are also sorry that we were
unable to honor the customer’s request for a refund; we stand behind the
policies that we have in place in order to keep all resolutions fair for all
customers alike
Our records indicate that we have
delivered the exchanged items successfully as of We apologize to
our customer again as it was never our intention to cause them any disappointment
Kindest Regards,
Stephanie aG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Morning Revdex.com,
Our records indicate that the chair that was supposed
to be picked up by the customer (on 12.11.2015) was not picked up because it
was “the wrong chair”I was seeking to be proactive and ensure the second
replacement chair sent turns out to be the correct item the customer needs
replacement on, however the second replacement chair shows as already in
process for its way to the pick up location
At this time our business is addressing the needs of
our customer as the arm chair is scheduled to be replaced this week, I believe
the customer’s initial complaint was in regards to a back order wait and that
concern is no longer valid with the resolution we have set up
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOnly so that I can be done and move onWe will never purchase from them againThey are still not correctly stating the problem as it really happenedHow frustrating that this company does not truly own their mistakeI can not waste anymore of my time or energy on thisThank you for your help
Sincerely,
*** ***

Good Morning Revdex.com- We are very sorry that this sleeper and mattress did not live up to the customer’s expectations Sleeper sofas are not the right fit for every customer In an extreme effort to meet this consumer’s demands for resolution we will make a one time only courtesy offer for
resolution (listed below)Should the customer wish to accept this offer they must answer the Revdex.com that the offer is accepted. We will then release the credit to the stores. The customer can than go into any of our stores to access the credit. Advice the store there is a credit in the system, the store will schedule the new delivery at the same time as the pickup, ensuring the customer will have a piece in the home. The sleeper and mattress must be removed to allow the new deliveryCourtesy Offer for Resolution: If the customer would like to reselect to a different set we will provide a credit (store credit) of 100%This 100% will be based off of the original cost paid for the sleeper and the mattress As with all courtesy reselections the customer would be responsible for the new delivery feeKindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me, as long as the store credit can be used on additional items other than a bedI am not sure I would like to purchase another bed, but I will use the credit towards another item.
Sincerely,
*** ***

Good Afternoon Revdex.com,
Please refer to our original response for all rejections to
this claimAs a business our response remains strong that Bobs Discount
Furniture did not initiate a duplicate charge to this individual’s bank
account
Thank You,
*** ** ***
Bobs Discount Furniture
Corporate Customer Care Liaison

Good Afternoon, We are very sorry for the customer’s frustration with the part delay. The customer received delivery in March of 2015. The merchandise was covered for one year under a Manufacturer’s Warranty for one year from the date of delivery. This warranty expired in March
of 2016. The customer called us in January of to report the concern. This was almost months after the warranty period ended. We have offered this customer parts as a courtesy. While we understand that the part delay is frustrating, the customer chose not to purchase Goof Proof protection, which would have extended the warranty period to five years and enabled us other options. Parts are ordered directly from the vendor, they are not something we keep in stock. This particular vendor does have a longer ship time. As we do not manufacture merchandise ourselves, we are forced to rely on our vendors to ship parts when necessary We are very sorry that the customer only received one core from the four that were orderedIf you still remain unsatisfied after your merchandise has been fully received we can revisit your account and discuss what option we may have to accommodate you further Once the cores have been received, you can call in for an account review for compensation Again I truly apologize for the inconvenience this experience is causing you and that you are forced to wait on the furniture you purchased to again be perfectIf there was anyway to get the parts to you sooner, I assure you that we would take that route immediatelyKind Regards, *** *** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Complaint: ***
I am rejecting this response because: They have not come to fix the couch, they keep scheduling the appointment to fix during working hours. I can't take a day off from work to be there for them. I have no one else that can be there. I have called them numerous times to request a later time after 4pm or a Saturday. This is unacceptable we paid over a $for this couch and purchase the goof proof which is good for years. I want the couch fixed or a full refund for the couch, the goof proof and the shipping charges. If this si not settled I will contact the media and explain the situation
Sincerely,
*** ***

Dear Revdex.com, Please pass on our deepest apologies for any inconvenience we may have caused this customer during their experience with usI see that this customer has already spoken with my colleague and it appears the customer will be working closely with David to rectify the situation and reach
a satisfactory outcome We ask that the customer responds to us thru this Revdex.com channel if there are any other concerns so that your efforts in excellent mediation assistance are not wastedKindest Regards, Tracy S*** Bobs Discount Furniture Customer Care Corporate Liaison Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accepted their response based on the most recent delievery (12/1/2016) and execution of said delivery by the delivery team representing Bobs Discount Furniture store on ** *** *** *** My children Love their new bed and as the parents we are happywith that, we finally recieved the service we expected, unfortunately we will not utalize the store on ** *** *** ** in future
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have placed a call to Bob's furniture and scheduled the appointment for delivery of the new tables and pick up of the current tables.Thank you so much for your help!
Sincerely,
*** ***

Good Afternoon Revdex.com,
This customer has been in direct contact with one of our Corporate
Liaisons
Options for resolution have been presented and we have conveyed to
our customer how sorry we are for our failures
At this time the customer is to contact the Corporate Liaison she
is
directly connected to by to disclose what option she would like to
move forward with
Kindest Regards,
*** ** ***
Customer Care Corporate Liaison

Good Afternoon Revdex.com,
Our records show that this item was delivered on 12/19/
and we apologized to our customer for any failures they experienced by
providing a $Bobs Discount Furniture Gift CardAs our records indicate
the above information our business considers the concern
posted as resolved
Kindest Regards,
Stephanie AG***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com-
We are very sorry that this customer is having issues with
the bedroom furniture. We were able to
view the claim that the customer had submitted to the *** protection plan
in 2014. She had reported at that time,
that in moving around her bedroom she
had damaged both the chest, puncturing a
hole in the back and the bed, that she had moved it while it was not properly
supported.
We will not be able to offer any recourse on the chest, this
is clearly not a manufacturing defect or issue.
We have attached a copy of the photo the tech took for reference.
We have placed an order to see if we can have new support
feet and slat hardware sent to the customer directly to try to stabilize the
bed support. If these are available from the vendor, they will be sent directly to the customer.
We are not able to offer any compensation as this damage was
caused by the customer in moving the room around.
Sincerely,
Tracy S***
Corporate Liaison
Bob’s Discount Furniture

I received a call from Bob's Discount Furniture re: settlement of damageThey apologized for driver callingThey stated I will be receiving a settlement check for $in the upcoming weeks and I can contact them periodically for the status. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Revdex.com,
Please pass on our deepest apologies for any inconvenience we may have caused
this customer during their delivery experience with us We can understand the customer’s frustration
with only having half of the piece in the home now for a week. We do only offer compensation for delivery
failures as a Bob’s Gift Card. We do not
offer to discount pieces that are showroom quality. We are not able to compensate for a customer’s
time or for lost wages. We believe in
offering equal and fair compensation when we have failed a customer. It is based solely on the failures. We can certainly offer compensation once the
delivery has been completed on 9.14.16.
The customer can call in to any agent and request an account review for compensation. This would be as a Bob’s Gift Card regardless
of who is offering the compensation.
As we have failed to complete the delivery, if the
delivery fails for any reason on we can also offer to pickup the pieces
in the home for a refund back to the original form of payment
We ask that the customer responds to us thru this Revdex.com channel if there are any
other concerns so that your efforts in excellent mediation assistance are not
wasted
Kindest Regards,
Tracy S***
Bobs Discount Furniture
Customer Care Corporate Liaison

Good Afternoon Revdex.com- We are very sorry, it does appear the manufacturer is delayed in shipping this seat cores. I have reached out to our parts department manager to see when the customer should expect the parts. The part order was placed correctly, this vendor is experiencing a delay right now. Sincerely, Tracy S*** Corporate Liaison Bob’s Discount Furniture Tell us why here